Brought my truck to Willowwood Service Center for a state inspection and specifically told them…read morethere was a loud metal-on-metal clanking sound coming from the rear whenever I went over bumps. I wasn't vague about it -- I clearly explained the issue and expected at least a basic attempt to identify it. The truck passed inspection, I was charged (including an extra fee for using a debit card), and I was told they couldn't find the noise. After moving out of state and getting the truck inspected again, the problem was identified almost immediately: a bad sway bar bushing causing the rear suspension to rattle around. Obvious enough that another shop spotted it right away. So I'm left wondering: how does a shop performing a state inspection miss a suspension issue I specifically pointed out, involving a loud metal-on-metal clank, and then charge extra on top of it? If you bring your vehicle here with an actual problem, you may want a second opinion.

Welcome Mays chasers…read more. Anyone with a car past 1970 beware. Went in for state inspection with no warning lights, no squeaking noises, or anything. Left out the door with tire pressure warning lights, light bulbs not working and brakes squealing. Brought it back the next day, they claimed the car was too advanced for their knowledge. Almost 60 bucks to replace a light bulb and charged triple the price of brake pads to replace them. Lastly they charge a 3% fee on all card transactions and they don't accept American Express cards. Will definitely not return there again.

The customer service here is phenomenal…read more True Honest brokers who go above and beyond, even if it's just a state inspection. My family will continue to use Davis! They have excellent communication skills and are not pushy like some car care businesses.

These folks will squeeze every penny you have. I had a car towed there because my serpentine belt…read morefell off. A serpentine belt is $20 on Amazon. A couple of pulleys and a tensioner maybe a hundred bucks. These guys want $1200. $100 of which was their professional diagnostic fee because apparently I need a professional diagnostic to tell me that something fell off the car. That was the whole reason why I brought the car in the first place! They said there were no coupons they could offer to lower the price, but they did take the hundred dollars diagnostic fee off after I complained about the price. A few days later, they decided to email me some coupons for any service which I took as a complete slap in the face. Please anyone reading these reviews do not take any business to these crooks unless you have unlimited disposable income.

I'm a little uneasy based on a few reviews I've read of this place due to my experience. I'll…read moreupdate as the situation continues and give fair updates as it is resolved: I took my older 19 ft Chevy G30 van there a month and a half ago. I had my vehicle towed there (it's $600 for each tow) and even spoke to someone there, told them what kind of vehicle and what was wrong and was told to bring it in for an estimate. NOBODY told me it would be $158/hour to diagnose...nobody. I even spoke to the mechanic once it was there, someone at the front desk and there was NO mention of this. I read some of the other reviews and I'm getting the sense they definitely take advantage of people if the situation calls for it. I called twice to get a status with no response or call back in that month and a half worth of time. Finally called yesterday and was put on hold a few times (it seemed they were looking into an issue), then a new service writer told me that he just started three days ago, read the notes that said to just "call owner" and says oh gee that would be $158/hour since it wasn't running (nobody at the get go told me that, nor after or since until now) AND my vehicle has been sitting there for a month and a half or more!? I would have made other plans if I knew this. So then to top it off, I get hung up on (I was completely calm on the phone), call back, leave a message and then eventually connect about an hour later. Now all of a sudden he says that the lead mechanic already did 1.5 of work that I'd be charged for and fixed a switch and got it started but won't stay running and needs more work. The lack of communication in this is absolutely astounding and now how do I trust anything!? All I got was an oops sorry nobody called you and told you how much it would be or even gave you anything in writing or authorized any work!? My family owns a shop farther away and that is completely illegal!! I have no choice now but to have them continue and told them to cut it off at a certain amount of hours. I will update once this situation is complete and fairly if resolved. Now I'm skeptical but if I can't at least get the vehicle running to make it to my house, I will have to get another $600 tow. If they can tell me what's wrong with it, even better. I'm hoping for the best and will update once this is resolved.

I brought my car there to do a radiator and crankshaft seal replacement. It took 1 week to do the…read morejob. I had to call myself and follow up if it was done. When I got the car back my headlights did not work. I went back to let them know and left my car there. They said they would take a look. Another week went by and I had to call again to follow up. They said I would need to take the car to Tidewater Auto Electric because of the wiring. I did a quick Google search and it suggested to check the headlight relay and ballasts. I ordered the parts on Amazon and changed them myself. I am not a mechanic and was able to figure it out. The headlights worked after that. They have a Superman figure displayed there at the register. I guess headlight work is Superman's kryptonite. I would be very cautious of the accountability at this shop.

I asked Lee to take a look at my car and he could not find the issue and suggested it was something…read moreg only the dealer old fix (issue with electronic steering). He did not charge me for his time. I appreciated his Ho esta & integrity and will definitely go back to him for future work.

Awesome service. They were very honest and friendly, they gave me the lowest and best quote to get…read moremy car fixed up. Most people were quoting 1000-2000$ to fix my air conditioning and lees did it for 500$. They showed me all the old parts they replaced and explained everything to me very simply. It was done pretty fast as well!

I love Back Bay Auto! They have 3 highly experienced techs and top of the line diagnostic…read moreequipment. They are honest and effecient! I won't go anywhere else.

I've used Back Bay for 20 years. Unfortunately Don has sold the shop and Pattie isn't there running…read morewhat was always a tight ship. Your experience may be completely different than mine. As a mechanic it frustrates me dealing with shops that try to get over on the general public. I dropped my car off the night before for a simple state inspection. This means they literally had all day the next day to do a 15 minute job. I put on my work order that they could just call me when it was finished. Well the next day I didn't hear anything from them. Knowing they close at 5pm, at 4:40 I decided I better call. Here is how it went -high I am calling about my car -oh yeah it's done -don't you close in 20 minutes? -yeah, I was going to call you (really? When?) -I'm not sure I can make it there by 5. -you can pay over the phone and pick it up tomorrow (I guess they figure people don't need their cars back when they drop them off) -your car was rejected. The steering is "unsecured" and there is an exhaust leak "at the flange". We will have to "figure out how to fix it". So I dropped everything and went and picked up my car. Yep the steering was "unsecured". It had a bolt that was loose. One out of 5 bolts. It took 10 seconds to tighten it. I used an exhaust sniffer on the entire exhaust system and no leak was found. So I tightened the bolt and took it to a reputable shop where it passed without any issues. Obviously they didn't find the mysterious exhaust leak either This is the same new management that failed another car of mine for "loose exhaust hangers". These are the little indestructible rubber donuts that hold the exhaust to the frame. You can look at a 100 year old car and the originals are still fine. I took the car home. Cleaned up the hangers that were on the car and put amoral on them to make them shine. Took it back and said I replaced them and oddly enough it was now fine and the car passed. This reminds me of shops that need to "adjust" your headlights or it will be rejected. I used Back Bay because while not cheap, when Don owned it if he said something was wrong with your car you could bank on it and it was convenient. Now if my car breaks down in their parking lot I'll have it towed out rather than use them again.

Please find Last week, my client brought her husband's Lexus 350 to the establishment for an oil…read morechange. After the car was kept for two days, the technician responsible for the oil change neglected to tighten the washer and oil plug. Consequently, my client returned with a significant oil leak, which could have potentially caused severe engine damage. To exacerbate the situation, when my client informed management of the incident, the technician responded with a dismissive remark, suggesting that such occurrences are commonplace. This unprofessional behavior and lack of concern for customer service are unacceptable. I strongly advise you to seek alternative vehicle servicing providers to avoid similar situations. somewhere else to get your vehicle serviced so you can avoid this happening to you

I've had nothing but positive experiences here. They're honest, straightforward, and never make me…read morefeel like they're trying to upsell or rip me off.

This is a wonderful place to do business with! Thank you to Diane, Michelle, and Amy for a nice…read moreexperience when I walked in. And a big thank you to Brian Whitehurst who looked at my Toyota Avalon and gave me an estimate without me having to wait a long time. He could not have been nicer! I was able to leave it that same day, which was a plus. I was very pleased with their friendliness and professionalism and did not feel the need to get another estimate. After a minor fender-bender, my tail light and rear area was messed up pretty bad and my trunk would not close. Wow, was I pleasantly surprised when I picked up my car and couldn't tell that anything had happened to it at all! Joe who brought the car out to me was also very nice. I would definitely recommend London Bridge Motor! (P.S. The car in the photo is not my car.)

They were supposed to fix the brakes and stalling issue on my truck. Their quote was high but the…read moreguy said he'd adjust it for me. When I when to pick up the truck he didn't budge an inch. They overchanged by about 400 dollars. And to top it off the truck stalled almost immediately on the way home. When I confronted Robert, the guy In charge, he gave me all sorts of attitude and insulted me and condescended to me. He acted like it took forever to replace a MAP sensor which is a 15 minute job, maybe 30 with testing. I suggest finding a more reasonable shop or if you're gonna pay premium you should get the service that comes with that.

Typically, I'm a skeptic about trying new things and more cautious when allowing folks to work on…read moremy car. However, in this situation with European Autowerks, they exceeded my expectations. Very professional; very competent; very reasonably priced for the work they perform, and downright good people. I would not hesitate to bring my Mercedes to this shop and encourage other skeptics to give them a chance. Based on my experience, you won't be disappointed.

I had a very disappointing experience. After my Mercedes dealer gave me what I thought was a high…read morerepair estimate, I came here hoping to save money. Jon initially provided a quote that was actually much higher than the dealer's price. Do not trust him. When I pointed this out, the estimate was revised, but it ended up being only about $500 less than the dealer's quote. I lost my trust to work with them as a company. Considering I had already paid $500 for diagnostics, the overall savings were minimal. If you're looking for a significantly more affordable alternative to the dealership, this was not my experience. I would recommend getting quotes from other independent shops NOT here!