Brought my truck to Willowwood Service Center for a state inspection and specifically told them…read morethere was a loud metal-on-metal clanking sound coming from the rear whenever I went over bumps. I wasn't vague about it -- I clearly explained the issue and expected at least a basic attempt to identify it. The truck passed inspection, I was charged (including an extra fee for using a debit card), and I was told they couldn't find the noise. After moving out of state and getting the truck inspected again, the problem was identified almost immediately: a bad sway bar bushing causing the rear suspension to rattle around. Obvious enough that another shop spotted it right away. So I'm left wondering: how does a shop performing a state inspection miss a suspension issue I specifically pointed out, involving a loud metal-on-metal clank, and then charge extra on top of it? If you bring your vehicle here with an actual problem, you may want a second opinion.

Welcome Mays chasers…read more. Anyone with a car past 1970 beware. Went in for state inspection with no warning lights, no squeaking noises, or anything. Left out the door with tire pressure warning lights, light bulbs not working and brakes squealing. Brought it back the next day, they claimed the car was too advanced for their knowledge. Almost 60 bucks to replace a light bulb and charged triple the price of brake pads to replace them. Lastly they charge a 3% fee on all card transactions and they don't accept American Express cards. Will definitely not return there again.

Very professional and knowledgeable from beginning to end. I will have all of my vehicles serviced…read morethere. They helped with my AC. Sent me text updates. Called me with updates. This team is great!!

I recently brought my car to Japanese Auto Masters and had a very disappointing experience. It took…read morethem over 6 hours just to provide me with a report on the issue. When the quote finally came back, the parts they recommended were marked up 100% -- a part I could source for around $500 was quoted at $1,000 through them. I asked if they would consider working with customer-provided parts if I waived any warranty on those parts and only had them warranty the labor. They said no, citing company policy. I understand that many shops have this rule, but with a markup this extreme, it felt unreasonable. I left without having the work done. If you're considering this shop, just be prepared for very long waits and potentially significant markups on parts.

Professional and Courteous Service always. They do honest work and never try to upcharge you,…read morewhich is VERY refreshing. Whenever my vehicle is serviced they stay in communication throughout the experience, letting me know how things are progressing and when to expect my car to be complete. If you're looking for a skilled mechanic, look no further!

You know that feeling you get sometimes when dealing with an auto shop? That they're there just…read morewaiting to prey on you and rip you off? Well, you won't feel that way here. This was my first experience there, and it won't be my last (full disclosure, I was a Dodd RV customer previously). From getting questions and recommendations from Billy, to Murray coming and explaining what needed to be done, to him then explaining what was done, it was a pleasant experience. They didn't know me from Adam, so they didn't know what my level of knowledge was and I can tell you, they never once tried to mislead me or pull a fast one. The facility is older but they keep it nice. Small and clean customer lounge and restroom. Should be a model for all non-dealer repair shops!

Lee & David at Autoworks are very dependable and honest when it comes to vehicle repairs!read more

Avoid returning to this Uhaul contractor after hours. It seems to be part of their revenue stream…read moreto overcharge for gas used. I drove 20 miles and put 4 gallons in the 10 foot truck, filling the tank above the mark on the gauge and paper contract- returned after hours. They charged me for additional 4 gallons. The receptionist would not listen to a word of my concern and hung up on me. There are many Uhaul operators in the area, choose a different location- Autoworks is not honest about gas charges!

To no surprise I had another great experience with Joel, service manager at Mastertech! I literally…read moreonly take my 2007 Honda CRV to Joel, who now has been with Mastertech a few years. I trust and appreciate Joel's knowledge and honesty. Last week I made an appointment for breaks, oil change, headlight and State Inspection. A few hours after dropping my car off I received a call from Joel saying my breaks are in good shape and no need for maintenance at this time.. WOOO HOOO! He then told me the final price and a few hours later my Honda was ready to be picked up. Words cannot express how much I trust that guy! I recommend him and now Mastertech to all my friends and family. Keep up the good work!!! Thank you!!!

They are prompt courteous and keep you updated. Definitely would recommend them …read more Had my car inspection done in a timely matter

Love this place. No funny business. Just reliable and actually takes care of military customers…read more They refuse to charge extra for paying with card instead of cash which says a lot about them. I came here because a friend recommended them. I've taken both my cars here and have always been happy with everything.

I've been coming here for about 5 years. I had an issue with one repair they did, as it didn't fix…read morethe problem. However, overall, they've done really good work on my vehicle. Most importantly, I feel like I can trust them. They're always willing to walk me back into the garage and show me the issue. For that reason, I keep coming back, as I really appreciate the transparency.

made an appointment for a car inspection a good 10 days in advance. The shop chose the date. I even…read moredropped my car off the night before so they'd have it first thing in the morning. I also asked them to attach the skid plate and change the fluids. They had my car all day with no phone call. At 4 pm, I called and was told they only had one person who could do inspections and he was at another location, but everything else was done. Fine. I left it overnight again. The next day, still no phone call. At 2 pm, I called to check in. They told me the inspection still wasn't done because the guy was still at the other site. I calmly asked if they had called him to let him know my car was waiting. The response I got was, "You can come pick up your car!" I was stunned. I said I never said I needed the car! I was simply wondering why it was taking two days. This experience felt incredibly unprofessional. No communication, no urgency, and an attitude on top of it. And here's the kicker: I paid $65 for them to "attach" the skid plate. I drove home (two miles away) and immediately heard it dragging. I called them, and they said, "You need a new skid plate!" That may be true, but I should be refunded because whatever they did clearly didn't hold. I took pictures of their so-called repair: two zip ties. That's right! $65 for two zip ties that didn't even last two miles. They had my car for two days, with a lift, full view, tools, and my money, and this was the result. On top of that, the attitude I received was unbelievable. Buyer beware Especially women beware!

I'd give them a zero if I could, they don't deserve one star. Took my car in three times, each time…read morethey told me something different was wrong. When they finally said it was fixed it was something that they never discussed with me and didn't get my permission to do. They were clueless. After wasting $500 of my money they said bring it in and we'll make it right. No way I'm letting them touch my car again.

Sad to say that I had a very poor experience. It'll be my first and last time going to this shop…read more Firstly, when being handed a rejection sticker for my car, the tech looked like he was deriving pleasure from this- he was grinning from ear to ear! Then, after I got the issue fixed, I headed back to the shop to get my inspection sticker and they'd closed early for xmas eve! There was NO signage on the door. On the Friday following xmas, I headed out early before work to try and get the problem resolved again, and the shop was still closed with NO SIGNAGE stating they'd be closed- they also had no prompt on their answering service stating they'd be closed. They wasted my time with the poor communication, and I felt angry when the tech smiled while handing me my rejection sticker. Wouldn't recommend this chaotic, unprofessional place.

This place is great! The mechanics here are very hard-working and knowledgeable folks. They do…read morequick and honest state inspections . Prices are fair. You can be confident in this trustworthy business.