@CarMaxVictorville, CA We went to CarMax Victorville on…read moreSaturday, June 27, looking to trade in our car. We found a vehicle we were interested in, and when the salesperson pulled up the Carfax report, we noticed it showed 3 previous owners and a reported accident -- but this was never mentioned to us before we asked. When we asked what happened in the accident, the salesperson didn't know, and simply told us "just to be sure," implying they don't sell cars with frame damage. That's not reassuring when the report is sitting right there, and no one can explain it. As buyers, we expect the person selling us a car to actually walk us through its history, not hand us a report and hope we don't read it closely. If we hadn't asked, we wouldn't have known any of this. Be sure to ask direct questions and read the Carfax yourself before you sign anything here. @CarMaxMurrieta, CA We visited CarMax Murrieta today to get an appraisal on our trade-in. We are the original and only owners of this car and have never been in an accident -- no claims, no repairs, nothing. So we were stunned when they came back and told us there was "frame damage" and asked if we'd been in an accident. We know our car's history better than anyone, and this simply isn't true. It's hard not to wonder if this is used as a reason to lower trade-in offers. If you're bringing a vehicle in for appraisal here, get a second opinion elsewhere before you accept what they tell you about your car's condition.

The idea of CarMax is great, the place itself is not…read more I usually do the traditional dealership experience but the car I really wanted was here. My husband set an appointment to do the 24 hour test drive. Because of the timing with the kids getting out of school he called to ask if we picked it up early, could we still return it at 5pm the next day (like an hour difference). They said yes, not a problem. He went to pick it up and they essentially said whoever he spoke to lied to him and that it had to be returned exactly 24 hours after pickup, no exceptions. 24 hours and he had an appointment for when we dropped it off. We got there a little early and they said that they didn't have anyone available to assist us. The appointment meant nothing, we waited for over an hour past our appointment time before anyone could help us. We buy the vehicle and immediately start seeing things that were not obvious before. A crack in the windshield covered by a sticker (why did they cover it?), scratches all along the side of the car, the brakes squealed something terrible, taillight was full of water, one of they keys had a button that was taped on (not obvious because they had a cover on it), the list goes on. So my husband spends some money to get an inspection done at a brand dealership only to find that there are a myriad of things that were overlooked. CarMax did at least agree to do their own inspection and fix some of the things, but this truly should not have been an issue to begin with. So now our new to us vehicle has been sitting at CarMax for over a week to have some issues addressed. Exactly how I wanted to enjoy my purchase.

Everyone was nice and the estimate was perfect the place Is…read morealways clean and the parts people Are great especially Aurturo

Valley Hi Toyota did sloppy oil change brought my car home next day my driveway had motor oil wet…read morespots. I took it back they did inspection why motor oil was leaking. They said I needed a main motor seal that's going to coast me $2824.62. I was so upset I took to Schwab tire service in Victorville. They said you don't need a main motor seal, valley hi Toyota service did a sloppy oil change that left oil all over the bottom of my engine, Schwab tire service cleaned the oil from bottom of my engine, no more leaks. Watch out for Valley Hi Toyota mechanic Service they will lie in front of your face and try to take as much money from you. To this day motor oil stop leaking I check my oil dip stick I have the right amount of oil. There no more oil on my driveway. Photo of Invoice.

Came for a smog said would be done fast. Said to call when done. I called after an hour and a half…read moreand the tech said it was done. I get there 20 min later and the desk guy lies and says it just got off thats why they didnt call. -2 stars for lying. If they werent local i would probably not come back again. edit they took the registration paperwork and i called to see if they could find it. they didnt start looking till i showed up inperson. im never coming back unless i dont have a choice.

Sam is a person whose yes means yes, and will no when it's no. He is one whose word can be…read moretrusted. His work is excellent, though I'm not a mechanic so you can challenge whether I know anything. I do know that over time he shows a commitment to honesty, service, and effective work that inspires trust. I doubt you can do better driving 30 minutes away- if you live in Helendale.

Ive purchased 3 Hondas from Hi Valley Honda . Excellent service i received . We bought a 2026 Honda…read moreCRV hybrid , 2025 Honda CRV hybrid and a 2025 HRV Ex . great deal from Joe Vickers (GM), with the help from Dianna (desk mgr) , Dinh johnson (sales) and Oscar V. (sales). I no longer shop at Rock Honda . Cant get a good fair deal from them. Rocks service dept has gone down hill every since they got rid of the rides home shuttle service. You have to pay for an Uber to get home. I live in Rialto and I drive to the high desert which is not a problem to get a nice deal from Hi Valley Honda. My next truck will be purchased from Valley Hi Honda . Thanks Roy F

My sister took her car to Valley Hi. They took 8 hours just to do an oil change! They never called…read moreher when was done. Also, they discovered she needed new brakes and didn't call to tell her. They also recommended an engine flush, AFTER everything was done. If they had called her earlier, should would have done those things. As it was, SHE had to call and find out when it was done. NOT a good experience. The staff was impolite and unprofessional. NEVER AGAIN. She will find a new shop to go to.

I wanted to take my time and express how much I appreciate Gilbert and his wife and magic auto…read more&truck sales for the incredible customer service and communication threw are purchase and service done by them they no the meaning of taking care of there customers I genuinely recommend them for car and truck purchases they go above and beyond-Thank You-Again p.s we will be back in the future for are next purchase

In search of a used car ? Well visit Gilbert & his team @ Magic Auto. Gilbert doesn't waste your…read moretime, doesn't feed you BS, he's just there to sell you a car & give you the best deal he can. Great energy, great deals, & they understand each car they are selling. Very knowledgeable on their inventory. Appreciate you Gilbert !

This is the best auto dealership I have been to amazing pricing amazing staff. John was 10 out of…read more10 and went above and beyond he made us feel welcomed and cared for. I would definitely recommend two friends and family and would definitely return for future business. there was another gentleman there who was very tall. I sadly forgot his name, but he was a very great help as well.

where do I begin ? I bought a town and country in 2020 from them and this is my last year paying it…read moreoff and I'm so happy to be done with these pathetic people who scam customers into buying lemons . ive had to replace and rebuild the transmission, replace my brake system , replace my flywheel , replace my engine and transmission mounts , catalytic converter went out , replace my doors cause they won't open, replace the exhaust valve , Replace all struts and lower control arms ,all within 5 years !! and the same day I took this horrible car home it broke down cause the transmission. don't ever buy anything from these people! they only sell lemons. took advantage of me because of my bad credit and low deposit. SCAMMERS !

I recently bought a suv from them, and couldn't be happier. Nothing has gone wrong with it at all…read more If something does it has a 2yr warranty. They also made it easier for me by splitting my payment in half, so I could pay every 2 weeks. Also the lead mechanic, ensured me if anything went wrong to bring it to him and he would take care of it. Highly recommend doing business here. ​

I am honestly surprised to see some of the negative reviews. My experience with Victorville Auto…read moreSales was excellent. I purchased a Lexus from them, and even when I had an issue after the sale, they were quick to step in and help resolve it without any hassle. The staff was professional, responsive, and genuinely seemed to care. I'd absolutely recommend them. Some of the negative reviews seem more like they came from people upset about financing or credit issues rather than the service itself. If you are looking for a reliable used car, Ike and Ehab will make sure you are taken care of!

After my rear running lights stopped working, I took my truck to another repair shop in South…read moreCentral Los Angeles. They replaced the light sockets, and everything appeared to be fixed. The mechanic turned on the lights, and they worked perfectly--until later that same evening, when the problem returned. I brought my truck to Certified II and explained what had happened. They got right to work, and about three hours later they called to let me know it was ready. When I arrived, the technician, Omar, took the time to clearly explain the electrical issue and exactly what he had done to repair it. I really appreciated his professionalism and willingness to explain everything in a way that was easy to understand. Cody at the front counter was equally professional, courteous, and helpful throughout the entire process. On top of providing excellent service, they gave me a military discount and even washed my truck before returning it. It's hard to find an auto repair shop that combines technical expertise with outstanding customer service, but Certified II does exactly that. I highly recommend them to anyone looking for honest, reliable, and professional automotive repair. They've earned my trust, and I'll definitely be returning for future service.

Been coming here for several years to keep my 1999 Toyota Camry. Not only are the rates reasonable,…read moreI like the fact that they do not try to upsell you on unnecessary stuff which unfortunately you will run into at the dealerships. Would highly suggest coming here for your import/Asian car needs.