Almost two years ago my husband and I purchased a Jeep Cherokee from High Sierra and our salesman was Dario. Immediately after we got our Jeep home there was problem after problem. Dario made us promise after promise and honored not one of them. Today I can say that the new team at High Sierra (Matthew, Mike and George) have went over and beyond to fix and make things right for me. This truly shows how dedicated the High Sierra team is because they have come in and taken responsibility for deals that they had absolutely nothing to do with. They all worked extremely hard to find the right vehicle for me, I love my Toyota 4Runner and couldn't be happier, I am extremely thankful to each and everyone of you. I would recommend stopping in and meeting the High Sierra team, these guys are professional and most of all trustworthy-this is hard to find. Matthew, Mike and George Thank you again... Terry & Kizzy Howard read more

Sold me a lemon. Lied on inspection sheet. She even admitted to checking off the inspection herself.

I definitely will refer people to High Sierra Auto Sales I financed my new car this month, and they made it so easy worry free, they make you feel so comfortable about the financing process, Donna was my sales person, A very unique young lady, very professional also, Mike the sales Manager was awesome he made the impossible, possible, I'm so very happy. Thank You High Sierra for everything!!! read more

Came out to high Sierra recently looking for a diesel truck. We were able to snag an awesome deal with the help of Cory. With the market the way it is we were so glad they could be honest with us and work together to get a fair price. Cory even came in on his day off to close the deal and work with our situation. We are appreciative of the time and effort put in. read more

If I could give zero stars I would. Bought an Acura from them on 1/26 with struts that needed to be Replaced and whine coming from the belts. They finally did the struts today (two weeks later almost) and didn't align the vehicle or address the engine noise. They will act nice and rush you out. Just avoid them all together they aren't trustworthy and only care about money. Thanks for screwing me over guys. Thanks a lot. Also per Todd's reply- they did not align my car after the promised repair and he has not contacted me as I've asked the sales person Francisco to have him contact me over ten times. High Sierra doesn't take repair or customer service serious or I would've been called and there would be compromise. This is the worst vehicle purchase I've ever had and I'm still sticking to my review. This is one of the worst dealerships in town and they avoid repairs at all cost. If todd really wants to make things better he would've called me and we could've talked it out. So this got worse I found out the cars miles were rolled back. I found through car fax which they didn't check or inspect this Acura. They took it back because they knew they are liable. Still doesn't make what I went through. So it continued and that's why it needs to be back up for the public. Bought an Acura MDX and had constant issues within the first month I spent over 1k on repairs then found out dealer turned miles back. Now I'm stuck with a high mileage Mercedes and I'm going to finally figure out my rights and follow up with dmv enforcement. They didn't try to find me a car after fraudulently writing me a loan on a car with well over 200k that had "122k" then they went and resold the car. I just wanted my Denali back but they didn't try to find me the car I wanted or get me my car back. Instead I was groomed into the vehicle they wanted me in. At the end the sales person wrote it all up and I noticed my denali trade was gone. When I asked why his response was "we figured since the price on the Mercedes you forfeit the Denali." I should've left long before that post but that was the one where it should've been over. Now I have a vehicle larger than I wanted and they also left two loans open in my name for almost the entire corona shutdown. Thanks again for putting me in the most uncomfortable position to purchase anything in my life. Come to find out Todd the owner lied to my credit union and didn't pay the rolled back car loan which I had zero possession of. Also the salesman and entire staff was aware of the rolled back miles.RUN from this business. He says I'm "ungrateful" that's funny I traded that piece of shit car in I got from them and got an apr in the lows and guess what my car isn't falling apart three weeks later from Buick GMC Cadillac. Go there they will treat you right. This place will upset you for the rest of your days. read more

Thank you so much! If it wasn't for all of you I would have been stranded in Reno. Mark and the rest of the staff thank you so much for taking care of my car. I was able to make it all the way to my destination and back! To the owner, thank you so much as well for taking care of us. Your kindness and honesty was greatly appreciated! I would definitely recommend this place for any kind of emergency. They were loyal, quick, and reasonable. read more

Wow absolute worst dealership I've ever been to. I have not only been tricked into buying one but two cars that were sold to me under false pretense I bought an Xterra that the check engine light came on 30 minutes after I bought it and I returned it the next day and they wouldn't take it they gave me half of what it cost me credit towards another car, an Audi that did the same check engine light delay. If you take a battery out of the car all the lights on the dash will go off but if there's a problem they will come back on you have to give them about an hour though both times this dealership did this to me and now as soon as I drive off the thermostat broke... obviously it's been broken for a long time but you're gonna charge me for the parts when you sold it to me without it's supposedly have any problems? I had to pay towing fees from Santa Rosa to here and make the trip plus hotels over 10 times and still got ripped off do not do business here. Liz is very rude and when it comes down to it no I didn't sign of warranty however you gave me your word that As is meant no problems because there were no lights on knowing that you just reset the battery and they'd be on shortly I just wish people would do good business and just be good people towards everyone regardless if you were black whit gay straight guy or girl but some people aren't open minded and lack morales read more

See all

These guys are awesome... everyone who works in sales are considerate, caring and work hard for you to get you what you want and need! Todd, Sunny, Francisco and Brian thanks so much for Everything! read more

Our Machanic is amazing! He fixed my mirror, headlight, and buffed my car today. They also did an amazing job on our other cars broken door last month. I have never trusted a mechanic as much as I trust Brian at High Sierra Auto Sales and Service. Honest, fair pricing, and just a great guy. If you need service in Reno call them. read more

Shitty company if you go here you will be buying a car with problems that will cost you crazy amounts of money They won't help to get you into a new car theyll just say the one you got isn't worth anything anymore They sold me a car with a open recall there pieces of shit didn't have two days with the car before the differential broke and I had to get towed and find a ride home fuck high sierra I'll make sure to post as much as I can everywhere about how bad they are of a dealership read more

Sold the vehicle I was buying from underneath me for a $100 more, or so they claim it was only a $100 more, I don't believe them. I went there specifically for a SUV that I saw advertised online. Test drove it, had them run my credit, was told I was approved, and they let me drive it home on a Saturday. Said they were waiting for better offers on the interest rate to come in before we completed the loan on the vehicle. Said they should have better offers on Monday when the banks are open. Per our verbal agreement, I was to bring the SUV back on Monday to have it run through the shop since the ABS light was on, then said my SUV would be ready Tuesday late afternoon. On Monday, I drove the car there, they gave me a POS loaner with a headlight that was out and stank so bad I couldn't get the stench off my clothes for the first two washes. On Monday night at 8pm I got a call from Sunny, who was working with me, and he said there was a problem with my credit. Asked if I lived in motel rooms. I thought that was strange, there should be no question where I live, I have a mortgage, so I didn't know what the issue was. Thought maybe because I travel a lot and have multiple addresses, but that has never previously caused a problem with loans. Next day I tried calling and texting Sunny to find out what is going on with my loan, finally got a call back around 4pm. Told me that he can't get a bank to approve me unless I put 2k down and accept 20% interest rate (I was previously told 1k down with 5.7% interest rate - my credit is in the 680's.) First I agreed to the high interest, but I only had 1k on me. I figured I'll finance it shortly until I can get back home (I live out of state but travel to Reno weekly) and pull the money from my savings, and pay off the SUV. He talked circles around that, so I said fine, I'll pay cash, but I can only give you 1k now, and I'll have the rest of the money early next week as I need to get the funds transferred to cash. His response was "I have 3 or 4 people wanting this car". It hit me what was happening. So I asked him, did you already sell it to someone else? He got very defensive and said he would never do that. I called the Todd (I think he's the owner?), asked him if my SUV has been sold from underneath me. When Todd called me back, he told me that it had been. I drove the POS loaner car with the broken headlight straight there. Asked why they would sell the car from underneath me, was told that Sunny was new, and not really part of the staff. But Todd was going to make it right. First he offered to sell me the POS Honda CRV for the same price... um... excuse me? How is a Honda CRV the same as a Ford Explorer? They are not even remotely the same. Second, I wanted the Ford Explorer, the one I filled up with $45 worth of gas before they sold it to someone else while I thought it was being run through the shop. In all fairness, the owner did repay for me for my gas expenses, but I was also having a bit of a hissy fit in his office over the matter. I think he only paid me back to calm me down so the other customers near by wouldn't hear what a sleazy used car salesman Sunny is. Todd told me that he will have more vehicles later that week, and he'll help me find something that is what I need and at the price I want, though he pointed out that the Explorer was a really good deal that is hard to come by. Yes, I know it was a good deal, that is why I wanted that one, and that is why I rushed over there the second that I saw it listed. I was trying to be understanding that mistakes happen, so I gave Todd the benefit of the doubt to redeem himself and his business, since supposedly Sunny was new and would be talked to about the incident, and Todd was going to help me find me another vehicle by that weekend. I patiently waited for Todd to call me back and tell me what vehicle he has for me. That was seven days ago. Have not heard a peep out of him since I left the lot. I will never do business with them, and I highly suggest if you want a certain vehicle off their lot, watch it like a hawk and get everything in writing. Or better yet, just don't do business with them. read more

After writing my initial review (below), Jeff (the owner) responds with incorrect information and basically says I was unfair in my review. Then, after I message him about it,says I caused the issues by "running the car out of gas". Okay, two things, Jeff: 1. YOU GAVE ME THE CAR WITH NO GAS IN IT. I asked your salesman to fill up the tank before I took it, and it was empty. I went IMMEDIATELY from the car lot after picking up the car to a gas station. Anyway, read the original review to see what happened. 2. Running a car out of gas cannot do these things: damage a coil, take the car out of alignment, ruin a wheel bearing, make the transmission fluid exceptionally dirty (causing the transmission to shift very rough), cause two rims to be bent, and cause the gas door to be stuck. I'm sorry, but what you said is ludicrous, and you've now turned me from a customer who felt bad about having to write a one-star review to someone who will GLADLY let EVERYONE I know how you run your business. So, just so everyone can see again, let me run down the stats: 1. I bought a 2002 Jaguar X-Type from Jeff in January (my initial review said December -- it was actually January). 2. Immediately after driving the car off the lot, it breaks. The cylinder coil failed on cylinder 1 causing misfiring. Also, the battery cable and battery leads are bad (I get a faulty alternator light on occasion). 3. The car was significantly out of alignment when I took it to get an inspection a week later. 4. The car had a bad wheel bearing from the beginning. 5. The transmission shifts very poorly due to extremely dirty transmission fluid. 6. The car shakes at high speeds due to two bent back wheels. 7. The fuel door won't open unless I put a credit card in the crack and then pull the lever. There's much more to this story, but read my original review. Jeff, I'm really sorry it's come to this. I thought you were a nice guy. read more

Paul is the nicest person in the world! That place is great. No bullshit, totally honest. Buying a car is always stressful, but he made it so easy. He didn't pressure me, flat out said, "I don't need to take you by the hand, let me know when you find what you like", with a huge, warming smile. Found a FANTASTIC car at a great price, and he worked with us all day to get something that would work for both of us. He even closed the deal with a hug. Incredibly sweet, genuine person who deserves 5 stars just for himself. He even printed out the Carfax for me and went over everything about the car. Got in, and showed me how to use everything. I honestly would go back to this guy any day. If you're looking for a truck or SUV, they're a great place to look for used cars. Despite having not so perfect credit, and being in a weird situation right now, he did everything he could to get me a great deal. read more

Paul, who is a part owner and salesman, is a friend of my wife's which is why we bought a car for my son here. Paul is a very friendly man who showed us several cars and went out for test drives. The car that my son landed on was priced right and looked great, a Dodge Intrepid. The car wasn't quite ready to sell so we picked up the car a few days later and drove it off the lot. On the way home, the engine light came on and we turned it around and took it back to the lot. Paul and his mechanic ran a diagnostic on the car and determined that there may be transmission problems which they took care of. I am not sure why this wasn't done earlier but nonetheless, it was wonderful that they took care of the problems. We got the car back almost a week later and within a few days, the engine light came back on. Again, we took it back to Paul and they ran a diagnostic and couldn't really determine a problem with the car except for possibly an overly sensitive sensor. My son relocated back down to the bay area and a couple weeks later, the sensor light came back on...with the mysterious non-problem. All in all, this was an excellent value and even though I was somewhat perturbed that they didn't take care of these issues ahead of time allowing us to drive off the lot right away...and with our having to go back to the lot a few times, I did appreciate Paul's integrity to take care of the problems when they did arise. Certainly a place to check out if you need a used car at a good value. Like any other used car lot, Ask lots of questions, have the car checked out by a mechanic before buying and know that all used cars have a backstory. read more

Never buy or let anyone you know buy a car from High Sierra Car Sales !!! The employees and owner are dishonest - they lie about the condition and that cars have been inspected -- they never provide any repair documents requested !!! They do.no return phone calls after you purchase a car. They are not open during their posted hours of operation - so unless you have all day to sit and wait for someone to show up - you will not get any response ... then when you finally take time off of work to sit around and wait for someone to show up, they say "you waited to long" to contact us -- If you value your money and want a car that is worth the money you pay - BUY ANYWHERE EXCEPT HIGH SIERRA SUTO SALES IN RENO !! PS -- I would give them 0 stars but Yelp makes you rate - so I had to choose at least one Tiffani read more

Once again, for the second time, high sierra auto sales meets my expectations with my vehicle. Every though my husband has some challenging credit they were able to approve us on financing the new car.. great cars with great mileage and quality. Looking for a car Jorge is the man to work with. You won't be disappointed. At least I'm not for the second time. read more

My husband and I recently went here just looking around, Alex the owner, was extremely helpful and was able to get this into a vehicle that I didn't think was possible. Everyone was very helpful and friendly and I will definitely come back again! Thank you to everyone. Especially Alex and Sandy. read more

I recently purchased a 2012 Lexus ES 350 and my experience was excellent. Brian helped get me approved with a great rate in minutes and shortly thereafter I was able to drive away in my new vehicle. Brian's extremely knowledgable in vehicle performance and history and Todd, Francisco, and Johnathan have great customer service and follow up. They are a dealership that really cares about their customers. Thank you for locating and acquiring my Lexus. A job well done!! A+ A+ John read more

We didn't find the car we wanted today, but Brian and the whole team were so awesome to deal with and it was the most honest experience we have had at any dealership.. They said "no pressure" and holy crap did they mean it! Got to take the car for a test drive for as long as we wanted and really got to feel the car in all kinds of situations.. If we find ourselves in the market for another used car I guarantee you we will look here first. read more

Its my understanding that ownership and management have recently changed here. I had a great experience. Even though they werent able to help me get what i want they also did not pressure me,into a bad deal and the owner Todd was a real stand up guy. I would recommend this,place to friends and family and when im in tge marker once again I will look here for sure. read more

Best place to buy a car - no pressure at all to buy from them and you can test drive the car as long as you want. We test drove a corvette but could not decide yet on the car. We end up buying a cheap car for a friend of ours and the owner was so helpful and gave us a very good deal when I told him why I was buying it for. Great management, great salesman, honest dealership (they will tell you what's good or bad of the car without sugarcoating it to sell you a car). Definitely will recommend this dealership - they are very honest and no hassle dealership. read more

Happy to say that the new ownership has turned this place around! Both Travis and Ricky were very hospitable and generous in helping me with my search for a new to me car. They found exactly what I needed for not only my family but my wallet. I would highly recommend this duo if you're in the market! read more

Drove 5 hours from San Francisco to Reno to see a specific car at this dealer, and they told me it just sold when I got there. I had been communicating via text with a salesman at this lot the day before, and confirmed that I would arrive at a specific time to test drive this car. I was never notified that the car sold until I arrived, I am very disappointed to say the least. Just happens to be my birthday today as well, happy birthday to me huh? read more

After waiting for 35 minutes to finally take my scheduled drive I had taken a moment to look at the vehicle I was there to test drive. After about five minutes of inspecting the vehicle I noticed the brakes had been work down to absolutely Nothing. the calipers and rotors were badly rusted and warped. then comes the engine... the numerous noises coming from the engine made it obvious The car was going to brake down soon. the "sales" person told me after driving the car car around the "shit in the brakes 'll fall right off". then when i respecfully declined my offer they proceeded to hold my license from me and force me to speak with the owner who found the incident comical. after finally giving my license back they told me that "the car will sell eventually". worst dealership ever. read more

I bought a car there less then a month ago and my car has already broken down on the side of the highway. I take really good care of my cars. I know for a fact that I was sold a lemon car. The buying process was already hard enough. But now this. If I ever buy a car again I am never going there again. Calling in the morning to get it towed to the shop. read more

I spent about a week visiting used car dealerships and High Sierra Auto Sales was by far the best experience I had. I ended up picking an 07 H3 Hummer and could not be happier with the whole process from test drive to purchasing! George handled our purchase walking us through all options for financing and warranty. There was no pressure and total respect. You can't put a price on that! Thanks George! read more

It has been nothing but a headache, since we got our truck. First we were told the credit union is in Reno - Lies it is in Vegas and charges a 10 fee to make my payment each month. Second the credit union sent us notice that did not get the title from the dealer after 3 months And last the credit union is idiotic they keep requesting insurance info even after I submit it and get confirmation from them. Also the truck was not inpected they said they will take care of it brakes and rotors were completely gone leaking fluids the headlights didn't work and then when I returned I was told that is why I got a good price. I WILL NEVER MAKE THE MISTAKE OF BUYING ANYTHING FROM THEM! I WILL ALSO TELL EVERYONE I KNOW AS WELL read more

Purchase 2 vehicles from them over the last 3 years, they really worked hard to get me the best rate and also helped when I had issues.

bought a car from them only 66k miles. next day check engine light came on, cylinder 5 misfire... will not pass smog with this code. 24k dollars spent on a car that now needs a cam and they quoted me 2300$ to fix it. owner will not stand by the cars he sells do not buy from this dealer!!!!! read more

Please check my "compliments" to see Dario's multiple responses to my honest review and first account of my dealings with High Sierra Auto. If there was any question of the professionalism of this dealer Dario's own words clearly show the mentality you'll be dealing with if you choose to do business here. read more

We purchased a truck to haul our trailer. It was a great value and our Saleman Dario is the best. The only hiccup: we contacted them and let them know we are driving more than 300 miles to see the truck and purchase it if it could pass CA smog. When we arrived the truck was in need of repairs to the interior and a few other things needed to be repaired. We had to leave the truck and return 2 days later to purchase it. They kept every promise made to us !!!!!! (and we had quite a few). We love our truck! read more

Anyone who buys from these rip off's is crazy - DON'T do it - They totally rip us off ---- The vehicle we brought ran for about a month then the engine blew up - DO YOUR RESEARCH ON THESE GUYS - BUYER BEWARE. seriously do your research - read more

Dario was fantastic to work with! We recently bought a truck from Dario and it was a rather unique experience compared to other salesman we have encountered. When we arrived at the lot, there was nobody pressuring us to buy anything or test drive something that we weren't looking for. They even worked late that night because we were looking around and wanted to test drive a couple of trucks. We are really pleased with the truck and it came at a great price. Dario committed to get the stereo fixed if we brought it back the following weekend. We did and he had a audio shop fix it just as he said he would. Dario was a great guy to work with and was true to his word on everything he said. I would definitely go to High Sierra Auto again. read more

They are the WORST dealership I have ever worked with. To start, the secretary "lost" my paper work with all my personal information on it. Such as SSN and what not. I bought a vehicle from them January of this year, that after we signed the papers and took it down the hill to Sacramento, ended up only having 1, yes that's right, 1 break pad and it only had 5% pad left. When I tried to talk to the salesman that we dealt with, he told me to take off what I owed him (off the down payment). Well, I did that and he sent a repo guy to my house on Valentines Day to take the vehicle. So I wrote him another check so I could keep my vehicle. I kept trying to work things out with the salesman, DARIO, and he refused to help me with my problems and denied everything he said. So I then got a nasty voice mail from the owner, Jeff, saying "I don't know how you can look at yourself in the mirror everyday". I called him back and told him no worries, that my lawyer will be contacting them soon for us to go to court. The owner said he didn't want it to go that far and that he would reimburse me what I had to put into the car if I brought him the car. We agreed to meet at his bank to make the exchange. My fiance drove that vehicle with our infant while I drove another vehicle with my 1 year old. As soon as we parked, the owner tried to ram the front end of the car while a tow truck backed up to it. As soon as my fiance got out of the car they tried to TAKE OFF WITH MY INFANT IN THE BACK SEAT!!! My fiance had to jump back in the vehicle, even after telling them there was a baby in the back seat to get them to stop. Both my fiance and I had to call 911 to get them to leave my child alone. Even with 6 police officers there, DARIO, the salesman snuck up to the vehicle while my fiance and I were talking to some of the officers, turned the car off and took my keys. Leaving my infant to sit in a heated car while it was hot outside. Legally, because they had the titled, the officers had no option but to let them have the car. A week later I receive a letter from the DA's office saying I am being prosecuted for fraudulent checks. What the hell???? Those scum bags took my canceled checks to the DA's office AFTER they got the car back to try and claim on both checks, which means they tried to get DOUBLE the down payment AFTER having the vehicle in their possession. Can you say FRAUD!! So now I will be reporting them and warning every person out there. If you don't want to have to worry about your family's safety, THEN DON'T BUY FROM THEM!!!! These people don't even deserve a 1 star. read more

First time we came here was a year ago we bought a Honda Civic and paid cash. It's been a huge gas saver and no problems! I promised I would come back and buy another. I took my daughter to pick out a reliable vehicle. Brian assisted us and got her approved with low payments. Customer service great! Jorge was great and so was Brian! Only thing I think more of a selection to chose from. Yes I will send others! read more

Absolutely horrible service, absolutely horrible business ethics, absolutely horrible communication skills, absolutely horrible sells service, absolutely horrible customer service... New ownership haha new owners can't make a business better obviously, was working on buying a car for a month now (yes a month) they could never call us back, I had to call back to find out what was going on with the approval... Did I say horrible customer service? After "call him back in 20 mins " "oh give him a call back in 30 more mins" " oh I'm sorry he left and went home call him back tomorrow " then when we almost got done (yes we still tried) we got finally got approved (yes it took a month to get approved) I had to call and find out what the final numbers were , I got told "we got it all approved, but we sold it today " really!?!?! Who works like this? Then just for comical effects they ask "you want to try for this other car? " are you kidding me.. NEVER NEVER GOING THERE AGAIN!! and would absolutely not recommend this place to anyone.. read more

It's been 8 months since my wife and I purchased our 2010 Jeep Grand Cherokee from this dealership. I have decided to go out of my way and take a few minutes to write a positive review about my experience doing business here because they have definitely earned it. My wife has been driving this vehicle everyday without any issues and we have been able to depend on it during road trips. Every time I perform maintenance on this vehicle I am amazed on how spotless every part under the hood and under carriage is. Whoever does the detailing on their vehicles has an amazing talent. The fluids, air filter, brakes and tires were in excellent condition. I did have to replace the battery after about 4 months but other than that everything has been good. We received a great trade in value after some negotiating for our previous Jeep and were able to come to satisfying sales price agreement. Our previous Jeep was always maintained on schedule and cared for, so we know they work with quality vehicles. This dealership was the least stressful lot I walked on all week which helped me have a clear head to make my decision on all my car shopping options. I chose High Sierra Auto Sales and would recommend them to anyone! read more

Bought a Mercedes from Dario last week. We just got it home and and the check engine light went on .Oh no! My first thought was that I just paid cash for a junk car. Dario took the car to his mechanic, got it fixed and found a Mercedes service report on a potential problem. I still need to take the car in to the dealership and get it checked out. Overall my only complaint was that it took a week to get the car repaired but then again it was at no charge to me. I feel that Dario did a great job in taking care of my needs. read more

Had a very good experience in purchasing my truck from this dealer. Bob was very helpful and made the whole deal go smoothly. I would recommend this dealership to anybody. At least these guys showed interest in taking care of the customer, I can't say the same for the guys that work at either of the carzone dealerships. Thank you bob for helping me out. The truck runs great I love it read more

I would give the rating a zero if possible. They had a car I'd been searching for on their lot and couldn't wait to take a look. When me and my husband arrived, we weren't greeted. When we walked inside, whoever was in the office never introduced themselves and didn't even care that we were there. Didn't seem interested in our business. My husband test drove the car while me and my baby girl stayed inside. I tried to ask about negotiations since the car was priced higher than its value, and the guy never looked my way, seemed uninterested, and even answered the phone in the middle of me talking to him. I let him know we would have about $2000 or more dollars cash for down payment, a potential trade (clean title and all), and we have decent credit scores (over 700 score a piece) and still no interest. He cared more about looking out the window at the customers who WERE NOT there than the ones staring at him in the face in his office. Though we loved the car on the lot, I wish it was at a different dealership. The uninterested attitude and rude behavior makes me and my husband want to never go back here again. I emailed the guy about the car, our interest, and still whoever answered back (no name was on the email) didn't care. If they were this way before getting business started, how were they going to be when we actually put our credit in and paid... The guy acted as if 50 million people were running down the street begging for their cars (I only saw me and my husband on the lot). Since they acted like they didn't want our business or money, they lost it. We went down the street to people who were interested, nice, and seemed genuine in helping us get a car. Customer service sucked and this was over the course of a couple of weeks of trying to contact them with interest. I don't care what the owner says (I saw the ugly unprofessional comments left for the other person who had a bad experience... which explains why there are no people there), this place is not worth the stop. They acted like they didn't want the business, so they didn't get it. Simple as that. read more