[[HIGHLIGHT]]Purchased a new Pathfinder from United Nissan Reno last week and I LOVE IT!! This was the best experience I've had purchasing a new car.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Julian helped me move the car seat for my 1 year old to the Pathfinder so we could go for a test drive and gave my son stickers and toys to play with while we processed all the paperwork.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I can't emphasize enough how much of a relief it was to be in a dealership where all the staff was so nice and welcoming to my son, they even had a play area with toys![[ENDHIGHLIGHT]] read more

Bought a car from them and everything was good. I received a letter that they were exercising their right because they have not secured financing. I have excellent credit and it took them 3 weeks to get it straightened out. I have never had this problem before. I got so frustrated I told them I would just return the car. The fleet manager hung up on me three times. It took them 3 weeks to get the financing done. I have excellent credit . The finance manager did apologize to me, and I appreciate it. The fleet manager never did say anything to me other than hanging up on me. I have never had this problem before and I have bought many of new cars. read more

[[HIGHLIGHT]]We made an appointment 2 weeks ago for a factory recall.[[ENDHIGHLIGHT]] As scheduled we drove 40 miles in 2 cars. We were told by Nissan customer service the recall would be about 45 minutes. We arrived a bit early. [[HIGHLIGHT]]The staff were very friendly.[[ENDHIGHLIGHT]] The service person took all of our information and our keys. He informed us 4-6 hours. What?‍. We decided we had already driven this far, let's go to breakfast and discuss our now very long wait options. Thankfully, the service person had the brilliant idea to check stock for the part. SURPRISE!!! we don't have the part. . So... we scheduled an appointment 2 weeks in advance, drove 2 cars 40 miles and, sorry, we didn't order the part‍ They are going to order the part and call it when it arrives. Then.... We get to do it all over. They could pay for our gas or something. Ugg read more

THIS Nissan Dealer ship is bad go to Carson City its my deal or no deal they were good in the past but not now. we spone the the prize wheel after a test drive sorry you don't get the gift card. pos dealer ship.We bought a car in 2018 good then but not now we went to Dolan Toyata saved us money got a nice Gun metal 2024 versa for much less better sales people I reccomand Dolan Toyata.Wont go back to uniited Nissa of Reno! read more

We received great service from Selin Cordova. He was calm and honest. He was very patient and was able to get the price we wanted. [[HIGHLIGHT]]Selin was very helpful and we're glad we got the car we wanted.[[ENDHIGHLIGHT]] read more

I'm an efficient person, and I did my homework and took screenshots of this dealership's offers before I visited in person. They had a specific model car with a specific trim and a specific power train listed at a very specific price, and they had multiple cars on the lot that fit the advertisement. However, when I spoke with a salesman at the dealership and showed him the advertisement on their website, he refused to sell the advertised car at the advertised price. I asked him to write up the offer so I could acquire a document stating their price, and he did so. Their offer was literally many thousands higher than what they advertised on their website. This is classic "bait and switch". A dealership advertises a car at a fantastic price and then comes up with a hundred excuses as to why they can't sell the car at the advertised price. Their goal is simple: advertise a car at a great price in order to get you show up on the lot. This is outright deceit. But don't blame the salesman when you experience a situation like this. Lies and deception start with management, and the salesman is only doing what he's been trained to do. And once they lie about one thing, you have to question everything they say because they are most likely lying about many things. [[HIGHLIGHT]]This dealership is dishonest. DO NOT waste your time visiting it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wasted several hours of my life that I can't get back.[[ENDHIGHLIGHT]] Thankfully, I took screenshots of their offers on their website, and now I have a written document clearly showing the difference between their advertised price and what they offered me in person for the same car. I will be submitting the information to Nissan's corporate office. Shady dealerships do face repercussion for dishonest business practices. One more thing...if you've encountered a dishonest dealership like this one, don't take it personal. It's a game for them. These people love to practice deception. The aggravation they cause customers is basically entertainment, something to laugh about around the water cooler or at lunch break. The only thing you can do is report their shenanigans to their corporate office and then write honest online reviews to forewarn other people. Reviews last for years (if not forever), and if I can prevent even one person from wasting their time at this dealership, writing this review was well worth the effort. And - who knows - maybe if more customers expose this dealership's business practices, they might choose to start dabbling in honesty instead of deceit. read more

The service is horrible. [[HIGHLIGHT]]I made an appointment as time is valuable.[[ENDHIGHLIGHT]] They said it would take up to 1 1/2hrs when I arrived on time for me to have a routine oil change, I was there 2 1/2 hrs. [[HIGHLIGHT]]Once done they handed me my receipt-keys and I was out with no other interaction that would make me want to come back.[[ENDHIGHLIGHT]] Then I received an email with my receipt and diagnosis that said I had declined a service in which I never spoke to anyone about such. [[HIGHLIGHT]]Waiting for a service survey to help enhance what should be a easy thing, Customers First.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]fantastic from top to bottom.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]always a please doing my business there![[ENDHIGHLIGHT]] loving my 2024 nissan titan. [[HIGHLIGHT]]i trust them with my service and they give great customer service as well![[ENDHIGHLIGHT]] read more

I want to give 0 star but can't , Eddie Martinez (the "Sales Manager") was very rude ripping papers and acting like we couldn't afford it. He upped the price then the original price we were quoted then gave us the discount for the original price maybe he thought we were stupid not sure . [[HIGHLIGHT]]But he was really rude to my dad just cause he could see it his way.[[ENDHIGHLIGHT]] Money was never a issue we could of don't it for the original price but attitude customer service was not there also some discrimination here in the dealer (STAY AS FAR AWAY FROM HERE ) read more

I'm very dissatisfied with the service I received at United Nissan. Less than two years ago, I paid for a full transmission replacement, which I was assured was a brand-new unit. Since then, the vehicle has been driven lightly and responsibly -- yet now I'm facing the same issue and being told I need another transmission. This is completely unacceptable for such a major and costly repair to fail in such a short time. It raises serious concerns about the quality of the parts installed and the work performed. I'm requesting full documentation proving the transmission that was installed was genuinely new, as stated at the time of service. If this issue isn't addressed or resolved appropriately, I will be forced to escalate the matter through consumer protection and legal channels. I expected better transparency, quality, and accountability from a certified Nissan dealership. read more

Bought a new Nissan Murano and they didn't set the service maintenance reminder system (as they are required to do). It resulted in engine failure and they are taking no responsibility. DO NOT buy anything from this dealership - they do not abide by industry standards and do not stand by their work. read more

Shady dealership! I def recommend you go elsewhere when seeking a new vehicle. I recently visited Nissan to get a new truck, when talking to a salesman I saw this on the floor and decided to ask some questions. The salesman advised that the truck had 20k worth of work done to it and everything was top of the line. Salesman also kept insisting (I'm Mexican and he's Mexican so he was going to "take care" of me). The whole experience was garbage. Fast forward, we bullshit for a bit and I start to ask for an itemized list for the truck parts that were added and equal 20k. (The original truck price as a 2022 was 42 and they were asking 70 online and offering me the truck for 60 so they could "break even". ) Took two days to get the itemized list and there was only 7k worth of work done to the truck plus a wrap. The lift kit and accessories were not high quality as he stated. Once I called him out on that he claimed "oh I'm just a salesman and that's what my manager told me." Then the manager responds with "yea I told him that, you want the truck or not" I explained my concern and the manager had nothing to say other than do I want the truck or not. Thankfully went down the road to Dolan Toyota and got a better truck, better buying experience, and a better interaction with the managers. These guys are crooks and hope they go outta business soon. read more

United Nissan Reno - Car Dealers Near Me - Reno, Nevada

My employee's truck wouldn't start. He had it towed to Reno Nissan for warranty work. This is the 7th or 8th time this problem has occurred with his truck, and every time he has taken it to this Nissan dealer for warranty work. Whatever the issue is with his truck, it involves some kind of parasitic electrical current drain as when the vehicles sits for more than 48 hours, it wont start. Anyway, [[HIGHLIGHT]]the concerning part of my observation was the service writer's lack interest in resolving this issue. The guy could not have cared less and hymned and hawed when any inquiry involved him providing an answer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And the excuses for not resolving this issue on the several prior visits was, "you may need to upgrade to a new vehicle".[[ENDHIGHLIGHT]] The truck is a 23 Titan Platinum edition with less than 30k miles. If the problem isn't resolved this time, I have encouraged my employee to sell his truck, buy another one that is reliable enough to get him to work, and then to sue Nissan for the out of pocket expenses, because clearly, this Nissan dealer has completely failed to perform the parameters of the warranty in resolving this issue. read more

Took two weeks to replace the transmission even though it was under warranty when I picked up my vehicle i realized that they had stolen all my change from my console over $20 dollars worth along with my earbuds walkie talkies that I use for work and several other items I immediately went and told them and their response was give my supervisor a call on Monday today is Friday definitely going to call and complain won't be returning here anytime soon read more

[[HIGHLIGHT]]Connor & Chris swore they would get me in something after a few visits THEY DID.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So friendly[[ENDHIGHLIGHT]] read more

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I was approved for a loan and after being told I couldn't get the suv but instead was approved for a car they pull the classic bait and switch with now wanting more money down in addition to a co signer. [[HIGHLIGHT]]They're me in with a promise of six cars to choose from a d then after wasting two hours of our time pull the Ole bait and switch[[ENDHIGHLIGHT]]. Do not do business with them as the manager Chris Garcia lied to me on the phone and said it was the bank which is not true. Overall if I could give them zero stars I would and I will never recommend them to anyone. read more

We've been using Nissan for many years. We own 2 Muranos and have dealt with Chuck both times. He's beyond knowledgeable and there's never a question he cannot answer. We also use their service Dept. for regular maintenance. Never had any issue at all. read more

[[HIGHLIGHT]]Absolutely love the service. It's usually quick and simple. Everyone is super helpful.[[ENDHIGHLIGHT]] My only weird experience is buying a new 66k suv from them I was told I have 15 free oil change services which sounded amazing. I used 3. The next guy told me I had 7 left. The math wasn't mathing. I used another, the other guy told me I have 4 left. [[HIGHLIGHT]]Not sure how many they'll say I have left this next time but I am grateful for the comps I did get so I don't complain[[ENDHIGHLIGHT]] . read more

I would not recommend doing business with this company because they are a scam artist. They will lie to you and try to get you to pay move money. They will charge you for a job that they did not do. read more

I absolutely loathe the car buying process! One of the reasons for this is slimy dealerships like this one. Yesterday, I saw an ad on Autotrader for a "certified" 2019 Titan with 28k miles for $33,500 (I'll try to post a screen shot below if this platform will let me). At 9am I called and was told that the vehicle was still available. I immediately drove to Reno from Susanville California, approximately 1 1/2 hours each way to check out the vehicle. As that price would have been a great deal it's very likely I would have bought the vehicle. That is, if it actually existed. In a classic bait and switch maneuver, I was told that the vehicle had "frame damage" and was unsafe. I let one of the crime partners show me a king cab rig because I hadn't looked at one and got out of there. (I was going to post names but am opting not to but anyone wanted can PM and I'll be happy to share them). Reno just generally seems to be among the worst places to try to buy. With the exception of CarMax who treated me great on a used car I've had nothing but negative experiences there! Do yourself a favor and go to Fallon, Fernley, or the California foothills. Your chances of a fair shake and at least a hint of honesty will be significantly better! read more

United Nissan Reno - This truck never actually existed. Said to have "frame damage" upon my arrival but was listed as Certified. Give me a break! Run away!!! - Car Dealers Near Me - Reno, Nevada

[[HIGHLIGHT]]why would you let someone make an appointment for 11:30, then when they get there you tell them it will be at least 2 hours because it's lunch time[[ENDHIGHLIGHT]], [[HIGHLIGHT]]this place sucks[[ENDHIGHLIGHT]]. read more

Do not buy a car from these people this is my marketing campaign!!! I continuously get letters address to my Mother who is deceased asking to buy her car that she sold to my best friends Mother in Spokane WA many moons ago and the car is a 2008 which is old as the hills anyway. I decided it was time to call the General Manager to stop sending these letters to me, her daughter that lives in Sparks, NV. This person goes on to tell me this is a marketing campaign, well I said "get a correct report and stop marketing the dead". It is very upsetting to me and anyone that gets mail address to their love one who passed especially now with so many people passing along. It's a terrible way to market. Get a billboard!! I suggest not giving United Nissan Reno the time of day and find another dealer who is compassionate. Personally, I own an Acura. read more

[[HIGHLIGHT]]A big shout out to Tony Berto at United Nissan of Reno[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Tony was so incredibly helpful in my walk through the process of buying my truck.[[ENDHIGHLIGHT]] I highly recommend this dealership and Tony Berto. read more

I keep getting mailers from these folks for my wife who has passed away. I have asked for them to remove her from the database, this has not happened. This weekend I received two mailers from them AND one of them was for a Military Cash offer and she never served AND she has NEVER owned a Nissan. I would have hoped that this dealership cared enough to remove her name from the database as it brings me to a place that is very sad and depressed. Based on the lack of compassion from this dealership, even if I wanted to buy a Nissan, I would not buy one from these folks. read more

Took my 2023 Nissan Sentra SV in to get the front brakes and rotors replaced. My Service Advisor Keoni was amazing. He's a very knowledgeable and helpful guy. If you find yourself in need of service come see him he'll take care of you. read more

You advertise Infiniti Maintenance on Google and Yelp, yet you don't stand by your work. DO NOT USE if you have an Infiniti, United Nissan Reno does not provide any warranty. read more

Received a text a few weeks ago that my Nissan had a recall. Turns out that the recall was related to a software update. Now mind you I had just taken in my Nissan a couple weeks prior for service; no mention of the recall. I made an appointment as recommended and was told if I came in very early on Saturday like 8:15 AM I'd be out in 2 hours. So I get here at 8:10 AM. At 10:20 I inquired as to why am I still here when ALL other customers in the waiting room are gone (had been for approximately 15-20 minutes). Some customers came in after me. They blamed their Internet speed. I shared with the tech I'd been have lightning fast speed from my phone. He said that's mobile speed. I then showed him my laptop case in my hands. [[HIGHLIGHT]]Bottom line I don't like the service group they have not been supportive when I call; kind of rude.[[ENDHIGHLIGHT]] And then to be given that explanation didn't hold water. I'm an IT professional and know how long a SW update takes. Plus I researched this one it takes approximately 40-45 minutes. I'm shopping for a personal vehicle as the van I brought in is for my business. I'm not getting a Nissan I'll get a Toyota or a Honda. When I go to Toyota the service is GREAT. Not the case at Nissan! read more

[[HIGHLIGHT]]connor o'shea and Andres sempe.... what can I even say about these two.(they literally are the best people ever!!)[[ENDHIGHLIGHT]] so my credit isn't the best. having a marriage go bad and it screwed up my credit I didn't have a lot of options. connor originally did what he could but honestly i cant blame him for not being able to really do a ton without a lot down. [[HIGHLIGHT]]so my dad was able to help so connor and Andres made sure to find a great car in my budget and made sure I loved the car.[[ENDHIGHLIGHT]] my dad being out of state didn't even matter! [[HIGHLIGHT]]they stayed open passed H.O.O. to make sure I was able to drive home that night in the car![[ENDHIGHLIGHT]] [[HIGHLIGHT]]erik the sales manager was amazing too. he worked multiple deals to make sure we got the best rate and we really felt like family![[ENDHIGHLIGHT]] so if you are in need of a car even if it's not a Nissan they have tons of options and warrantys! thank you so so much to Connor, andres, and the entire United nissan team! you have a customer in me for the rest of my life and when it's time to buy any car I'm coming to you guys!! read more

My husband and I saw a lot of bad reviews for this dealership and almost turned around but I'm so glad we didn't. Chris Portugal is an awesome salesman, didn't pressure us at all and made the experience of buying a new car as painless as possible. The manager Carlos Garcia introduced himself and spoke with my husband and I a few times while we were going through the purchase. I would recommend this dealership for sure. read more

United Nissan Reno - Car Dealers Near Me - Reno, Nevada

I want to praise United Nissan Reno for the amazing service I received on 27 July 2023 in handling a minor mechanical mishap with my truck. The staff and management were professional about my service and I couldn't have asked for a better experience. Their customer service was first class across the board and I just want to thank everyone for their service. Respectfully Charles M read more

Wasn't told about a down payment until I went to sign. Long story short: didn't pay it in time. They lured me to come in and sign paperwork. Ended up taking my car WITHOUT telling me before hand. Shady shady people. read more

United Nissan Reno - Lured me in. So unprofessional. Definitely hiring a lawyer - Car Dealers Near Me - Reno, Nevada

My wife and I were looking for a used car, and we purchased a Mitsubishi Outlander from United Nissan Reno. After we purchased the car but before we left the lot, we noticed that the screen for the audio system in the car wasn't working properly. Once we informed the general manager, Nick, of the situation, he agreed that we should have a working screen and so ordered one for us. It took a few weeks for it to arrive, but Diego from service kept us informed on the status of the order and it eventually came in and they installed it with no charge to us. United Nissan of Reno stands behind their products and their work, and we are totally satisfied and would recommend them highly. read more

I have an Infiniti, so I had to find a Nissan dealer in town. Their service operation is exceptional. I felt like I had my own concierge assigned to me for the routine maintenance work that was done. Everything was communicated up front and quality work was done. My only concern was the long line of patrons waiting to get in at opening time because the gate is closed until actual opening time. read more

Came here for a simple test drive with hopes to buy a car after the wedding and ended up looking at a Murano, referred to Chuck Sinclair as the Murano guy there. Service- I would absolutely refer and recommend Chuck Sinclair to purchase another car from. He is a good guy, easy to get along with and didn't do any time wasters. Atmosphere- Clean, and open, with coffee, some fruit and a vending machine. Overall it was a pleasant atmosphere and felt private enough to discuss the deal without hearing other people's conversations. Prices- Prices were affordable, however the prices listed actually increased from what was listed. We were able to discuss it, and I do understand the trade in value was higher then market value, but we did came to a mutual agreement on the price. This also was rectified by offered a loan at less the USAA rates which we happily took. Extras: I was very happy with Chuck with did everything he could be helpful and politely close the deal. When we are ready for a trade next year on my fiancee's car we will try here first. Financing- The finance guy (paperwork) Oscar, was okay, not incredibly personable which is fine. I did heavily balk at putting my fingerprint down on paperwork. I was able to avoid this, but not without an extra hoop or two first. I 100% do not feel comfortable with this, and had been required, I would have left without a car despite their assurance my fingerprint only stays in house. NOTES: We did have one hiccup on financing where they had reported my trade in for 1k less then what was agreed on. Read your paperwork carefully. I am not sure if this was intentional and though I imagine not, it would have been a headache to fix once the paperwork was signed. Everything would have been a 5 if: There was no company fingerprint requirement for paperwork, the price on the sticker would have stayed the same on the car sold, and the 1k trade in mistake would not have happened. read more

United Nissan Reno - After 3 visits, my new car - Car Dealers Near Me - Reno, Nevada

Just bought our second car and it's amazing. They let us take it home and relax while they ran their numbers and called us back to sign the papers. Robert was awesome and so was the financing department Kelley made everything so easy for us and we had great conversation.. Thanks Nissan u will see us again. read more

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This was my first time going to United Nissan and we were treat really well. Robert Hall took good care of my friend and helped him walk out with a brand new Nissan Sentra. He was originally looking for a used model due to his budget on monthly payments. The finance office got him a better deal with their bank and a good interest rate. He had previously qualified through a private bank, but they beat that offer. Highly recommend Nissan of Reno and definitely talk to Robert. read more

United Nissan Reno - 2021 Nissan Sentra SV - Car Dealers Near Me - Reno, Nevada

Ever since I purchased my van at Nissan Reno , my vehicle's have only been serviced at the Reno Nissan dealer. Nissan of Reno has been taking care of my vehicles ever since. The service and sales department is detailed and professional. They provide thorough inspections and tell you what they find, make recommendations, and never try to push additional services or sales. They have always been transparent about costs and what services were necessary and what I could hold off on. The sale department and the service department have been outstanding! I only shop at Nissan of Reno!!!!!! Thanks again Kelly H!! read more

Keoni and his team were very helpful and communicative! I appreciated their thorough inspection and honesty throughout the whole process! Kudos to Keoni for going above & beyond and having patience with me when I asked my many questions. read more

I will never deal with anyone who works for or is affiliated with this organization. I went to Nissan with my life being upside down, I was offered Pre-approved status for a car, then approved at the dealership .... I was pre-approved, sat down, made arrangements for what I could do...signed the contract and was told congratulations, I left the dealership and they waited 2 weeks, as I was working I went on a break to find my car was stolen!! I called Reno PD and find out the dealership rescinded the contract after 2 weeks. [[HIGHLIGHT]]A single mother of two they left stranded at a job and without a vehicle to maintain living necessities![[ENDHIGHLIGHT]] It was expressed that they were going to get me into another car, when I arrived they stated there's no car they will get me into. Nissan stole all my personal belongings, including my wallet and with every dollar I had, my purse and a large quantity of clothing wear, makeup , etc. [[HIGHLIGHT]]Then I had to wait over 30 minutes to leave because the manager on sight Carlos was having his associate come get the keys from us otherwise he stated he wasn't giving me any of my personal belongings back.[[ENDHIGHLIGHT]] Now how is this okay to leave a family of 3 girls stranded! You steal the car from my work, without any information about what happened, trying to say you couldn't seal the loan?! How the bank approved me and so did you 2 weeks ago! I've had the worst year and this company created a job loss, financial crisis, homelessness, and now a loss of the car. This company doesn't deserve anyone's business! [[HIGHLIGHT]]They are lying, stab you when you're not looking type of company who don't care how they treat you or do they care how they leave a woman stranded!![[ENDHIGHLIGHT]] I would not allow business to come their way as they manipulate you, devalue you, and make decisions in loop of their contract, they have no humanity worth of compassion for individuals. read more

United Nissan Reno - I finally get a car after 3 years and you shady people steal. Car of which you approved me for! - Car Dealers Near Me - Reno, Nevada

The service department guys are extremely rude and rush me off the phone annoyed by any questions, they didn't do the job right so had to go back and they took months to get back to me and that was after talking to management. They gave me a price and charged more after even though I was told it was set price. They are scammers and will not be taking car back to them and things were not fixed right, waste of time and money read more