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    Hightower Plumbing Systems

    5.0 (5 reviews)
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    Plumbing inspection

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    Water Heater Pros

    Water Heater Pros

    (308 reviews)

    We had such a great experience with Water Heater Pros from beginning to end…read more From the very first phone call, I already felt comfortable with the company. The person I spoke with was very professional, patient, and helpful. Since we were replacing our 23-year-old gas water heater, I had a lot of questions, and they were able to give me useful information right away. Steven was also wonderful to work with. He was prompt, very knowledgeable, and sent us several options so we could really compare and decide what was best for our home and budget. I never felt pressured. On installation day, Alberto came with the team and did a great job. We also had two other team members working on upgrading our electrical panel, and everyone was professional, respectful, and efficient. What really impressed me is that they truly mean it when they say they can install your water heater as soon as the next day! Everything happened so quickly and smoothly. It's not often that you find a company where the experience is good from the first phone call all the way through the installation. We're very happy with the service and would definitely recommend Water Heater Pros to anyone needing a water heater replacement. Thank you to Steven, Alberto, and the whole team!

    I am one that as much as possible do not like to leave a negative review but I wanted to voice out…read morethe bad experience I've had with Water Heater Pros which hopefully will save someone else the time, money and hassle of dealing with this company in the future. Our Navien tankless water heater was taking long to heat up the water in the morning, usually after several hours of not being used. So i reached out to Water Heater Pros and spoke to Steve who i think is the manager. He said it likely needs to be de-scaled since i have not done that for several years. Steve was quick to schedule an appointment for someone to come out to our house. I got quoted $329 which i thought was steep but if it will fix the issue then I'm ok with it. Valentin was the technician who worked on our water heater, who was courteous and performed the service. He told my wife and I that there is likely an issue with the internal valve and then later on noticed that there is also an issue with the display where it has trouble keeping memory wherein it was not able to hold the date/time settings. Valentin said he was going to have to order the parts and follow up with me. After he left, I played around with the monitor and was able to properly set the date/time properly and has kept the current settings until now (3 months after). After about a month of no communication, i then called WHP again and spoke to Steve to follow up on the service and that i am still having the same issue with the unit and am still waiting for replacement parts. He also seemed dismissive of hearing out my concerns when i told him the monitor appeared to be properly working again and if he could have one of his guys take another look at the unit but flat out said "NO." Steve then tells me that he reached out to Navien and request I send him paperwork on when our water heater was worked on by the builder so he can provide that to Navien for a replacement. I got the paperwork he requested and sent it to the email provided a few days after we spoke. I wait about a week but no response so i start calling WHP and have left Steve about 3-4 voice messages in the coming 2-3 weeks but STILL NO RESPONSE. I then was able to speak to a lady at their office who says all their technicians are out on the field but have someone reach out to me when one becomes available. 2 days later and have yet to hear from anyone! I am extremely frustrated with their lack of professionalism and accountability into their work. Very poor communication, difficult to get ahold off, and non-existent follow up on their end to the point where i tried reaching out several times with no response at all. Worst part is, i am still stuck with the same issue with our water heater that started this whole process in the first place, which has been ongoing for about 3 months now since I wanted to give Water Heater Pros the benefit of the doubt, but enough is enough.

    Super Brothers

    Super Brothers

    (805 reviews)

    Super Brothers responded quickly, and Roman was fantastic! He was very professional, courteous, and…read moreeven removed his shoes before coming into my home without me having to ask. He diagnosed and fixed my issue promptly, and their pricing was extremely reasonable. I really appreciated the excellent service and professionalism. I would definitely recommend Super Brothers and will use them again in the future!

    I got 3 quotes for a re-pipe of my house (2 ba, ~1600 sq ft). One was insanely expensive; nearly…read moredouble, so they got thrown out right away. Super Bros was not the cheapest, but very competitive with the lowest quote. There were a few reasons we went with Super Bros. First, they got started on my whole house re-pipe the next week. The other company had me waiting for more than a month. The other reason is because Super Bros was super communicative and explained the whole process before it started, asked lots of questions about my preferences, and was incredibly transparent about every details and process. My primary point of contact for this job was Jeremy. He was actually another reason that I went with Super Bros, as I never felt like he was trying to upsell anything or push me into doing something I didn't want or need. He was clear about where there were options and where he has seen challenges from a project like mine in the past. His experience and demeanor were what locked it in for me. After agreeing to use Super Bros, the next week I was met by Mike, who walked through with me as he was point on the project. I work from home so I was around for the entire thing, but I can honestly say that there was barely any disruption to my workday. Yes, the water was off for one of the 3 days of work, but other than that and the expected noise of cutting out metal pipes here and there, the disruption was nearly invisible. I was also greeted by Serge and Denis who were handling different parts of the project. Both incredibly polite and obviously damn good at their jobs. This was NOT some group of minimum wage kids subcontracted to do the work. every one of these guys was an experienced and efficient tradesman from what I could tell (admittedly I'm, not a plumber, but you could tell that they were professionals by the quality of their work, their speed, and some of the challenges my house provided that they were able to find workarounds for). You can probably tell that I'd recommend Super Bros for your next plumbing project, but in case there was any question: you should use Super Bros for your next plumbing project. Highly recommend!

    Hightower Plumbing Systems - plumbing - Updated September 2026

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