Norman in sales & Ron in finance provided a great experience. I reached out about a vehicle, and closed the deal next day. I spent less than an hour in the dealership! I appreciated the ease of the process, fair negotiations, and no pushy behavior. I would highly recommend reaching out to Norman for any car needs, you won't be disappointed! read more

Buyer beware. I made the mistake of forgoing a prepurchase inspection. Battery died two days after purchase. Drivers door lock actuator went intermittent. Headlights strobe at night indicating need for ballast replacement. Engine oil leak dripping on garage floor and the suspension started tilting to one side. $6000 to make right. They are either incapable of assessing problems or they choose not to disclose them. Either way they don't care about the problems a customer will inherit. read more

I inquired about a new vehicle and subsequently visited the dealership, and test drove the vehicle. The sales persons attitude changed when I advised him I was interested in the lease. I advised him that I also wanted to use the GM Employee discount, he told me that I would get the friends and family discount; I said no? I get the employee discount. He then proceeded to tell me I was $4000 upside down in my 2024 Cadillac with 16,000 miles. KBB offered me a cash offer that was $5,000 more than the Hiley offer. He then offered me a lease for $1200 a month which was $500 more than GM Financial, He advised me that that site always has the wrong information! It was a horrible experience! read more

I own a 2021 Buick Envision - bought new at this dealership with promises of a loaner if service needed. The vehicle has less than 17,000 and the back up camera is working intermittently. When I called to make an appointment, I was told I would have to leave it for 3-5 days to get diagnosed and then bring it back once problem figured out. No loaner during this process. This is my only vehicle and I'm a single 71 year old woman. I'm expected to leave my vehicle there for an indeterminate amount of time and have no transportation. The last time something like this occurred, it took them 2 WEEKS to figure out the problem - which was a warranty issue. Guess it's time to find a dealership that lives up to their promises and values their customers. - this one does NOT! read more

Great service! Took my vehicle in for a manufacturer recall of the fuel injection system. My vehicle was taken care of and serviced the same day by Manuel Quintero. Not only did they complete the service exceptionally, they provided a shuttle service to and from work for me so that I wouldn't need to sit and wait at the dealership for my car. read more

Jesus was my salesman, super nice and friendly guy. I told him which vehicle I wanted and he got the process started quickly and I was in my new car by the end of the week. read more

Norman was very helpful, super cool and didn't feel like a pushy salesman, we told him what we wanted and he made it happen while answering all of our questions! Working with Norman felt like working with a friend who I've known for years! A week went by and my infotainment was starting to freeze due to an update glitch, I called Norman and he got me in immediately, gave me a loaner vehicle and got the issue fixed ASAP! I am not a fan of car dealerships due to pushy scammers but Hiley Buick GMC is a legit place and will return in the future!! read more

Hiley Buick GMC - Car Dealers Near Me - Fort Worth, Texas

Honestly I'm very disappointed with this service department as a whole. They started working on my car Friday, and my service advisor Tammy would never call for updates nor was very polite at all when she would talk. They ended up coming to the conclusion the car needs a new engine. When I called the service advisor she wouldn't let me get a sentence off and wanted to talk over me. Very unprofessional read more

Booked an appointment to come see a new car the next day. Show up early for appointment to look at car only to be told that the car has been taken on an extended drive. I mean no call to let me know to come later. Terrible customer service. Wouldn't buy from them if they gave me the car. Tried calling later and was told they'd call and see if the customer would bring the truck back. Thinking maybe they let someone use the truck to move something. Dealers don't let someone take used cars out for extended test drives. Buy from someone else. read more

5 stars for the GM - Brian. My fiancé and I were set up with Brendan to get a 2025 GMC Yukon Elevation XL and to say the least we are obsessed! Great service from start to finish! I would recommend and we will definitely be back in the future. read more

Absolutely the Worst Service Experience - Avoid at All Costs If I could give zero stars, I would. We purchased a vehicle from Hiley Buick GMC that has been nothing short of a nightmare from day one. It's clear now that we were sold a lemon -- the car has had issue after issue, and what's worse is that their service department has proven completely incapable of fixing anything. We've brought the car in multiple times for the same problems, and each time we're met with vague explanations, empty promises, and delays. They either don't know how to fix it, or they just don't care. Either way, the incompetence is staggering. Communication is abysmal -- we're constantly the ones having to call for updates, only to be told "we're still waiting on a part" or "technician hasn't had a chance to look at it yet" even after days or weeks have passed. Meanwhile, we're stuck without a reliable vehicle and no one at this dealership is taking accountability for the mess they sold us. Save yourself the frustration and take your business elsewhere. There are plenty of dealerships that value their customers and actually know what they're doing. Hiley Buick GMC is not one of them. read more

This hurts to leave a review but sometimes the truth hurts. Buyer with approval in hand called to inquire about a truck, 1st they have some deceptive advertising practices that I think the OIG GM BBB might find informing but beyond that they just have BAD business practices. Anyway- called and texted, just trying to find out the price, after accepting the fact they wanted to add on 2500 for tint and wheel locks I said fine- I informed them I'll need a purchase agreement sent over and I'll get the deal funded well before I show up. To that they tell me they only do deals in person... Wait, what ? You mean I can't just pay for the truck and pick up when I arrive. They responded NOPE sorry it's our practice!!! Well, my practice was to secure a truck well before I arrived so I guess our conflicting practices LOST you a sale !!! Called Sewell and took them all of 10 min to send me a PO. read more

One star. I came in a couple times to buy a car. The first couple times I went, I just wanted to get a feel for what car I wanted. On my third visit, I was willing to make a deal. The place is less than professional. Some things to watch out for: They have a dealer adds on fee listed as "Hiley Protection". Not sure if this is supposed to change, but on one vehicle is was about $1900, and on another it was about $2000. This includes wheel locks and window tint, which is a huge market up to make up for their discounts. My third and final visit, i was not helped and waited for 30 minutes for someone to come back and assist. You would think the salesmen would not be so possessive over which customers worked with which sales agents. During my first couple visits, they seemed willing to negotiate the add on fee. When I went my third time, I told them we could make a deal today if they could remove it. Instead of negotiating on it, they just told me to kick rocks. I left, and they were pretty unprofessional about it. They sent some passive aggressive texts too. read more

Bought my 1st Sierra 1500 Denali today from Selina Aleman (817-883-8027) and Zach Lowden. Both were extremely professional and knowledgeable. I went in and knew pretty much what I wanted, Selina quickly gave me a tour of the truck and answered my questions and then Zach wrapped up the financing questions. The process took about an hour and I got an amazing deal. I would highly recommend Hiley GMC to buy your next vehicle read more

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My husband and I had the amazing opportunity to work with both Brendan and Taylor while looking for a new GMC truck. From the moment we stepped on the lot, Brendan went above and beyond to make us feel welcome and thoroughly answer all of our questions without putting any pressure on us at all. After checking out another dealership and coming back, Taylor helped us find the perfect truck in the price range we were looking for. He was down to earth, friendly and honest, and also made us laugh with his sense of humor. My husband and I agreed that it was the best car buying experience we ever had. I would go out of my way to work with these folks again in the future - 10/10 would recommend. read more

In my honest opinion this dealership doesn't even deserve a one star from my part. I wish I would have read their reviews before sending my vehicle here. I had been getting so much mail from them to send my car in for a recall, in which I finally caved in especially because it was a recall on airbag deployment. I took my vehicle in and they "fixed it", only for me to receive it and have "service airbag" on my dash that was not there before I took my vehicle to them. I called them and they said to bring it in and they ended up charging me for a diagnosing that I specifically said to not do because I did not it. The only reason I brought in my vehicle for the recall not for them to diagnose anything else. I was very disappointed in the way I was treated and how they handled the situation and they basically said it was not their fault, but neither was it mine because my vehicle didn't have any airbag issues beforehand. I spoke to Nick and he took with his sales representative and neither one was able to fix the situation. Once again please save yourself the stress and hassle and choose someplace else to service your vehicles for any recalls. read more

BAD Customer Service. Workers here do not take their job serious. Lied about a missing part saying that they did not have... the WHOLE time they had it they just did not want to put it on. read more

Once again, this location does not disappoint enough. Had my truck 5 days and now it's back again for the same thing. Then I was told today the technician hasn't even started on it yet and it would be a full week. What do they expect people to do without a vehicle for 2 weeks and not even an offer to provide a loaner? Horrible service. read more

Purchased a Yukon Denali limited. The loan manager was the rudest person I've ever dealt with. Told me he could buy down my rate with some coupon he had from the finance company but didn't think he wanted to waste it on me. Then, I explicitly requested to use my existing vanity plates-- they assured me that they would do the paperwork accordingly- they didn't and have since told me "tough luck, you have to go to the dmw to make that change. The absolute worst customer service. read more

i would stay away from this dealership as they will tell you whatever it takes to make a sale but will not follow through on anything they promised. We recently looked at a vehicle there which didn't have all the accessories we wanted, however the dealership said they could easily add on these options after we purchased the vehicle. We even went through the options we wanted at least THREE times to ensure we and the service department who would be installing it were on the same page. We ultimately agreed and after leaving the vehicle to get the add ons completed, we were called a few days later and told only some of the parts came in and the rest were on "back order." They went ahead and installed the parts that came in so we could take the vehicle home but would call us to bring the vehicle back for the rest of the installation when the other parts came in. Well of course no one ever called us - so I called the dealership several times to get an update but was just given the run around. I finally got a call back from the sales department and was told the other parts were not included and they were never ordered. And if I wanted it completed at this point, I would need to pay for it. Really?? Then why was their own service department under the same impression as we were that the installation was included in the vehicle purchase? And why was I told the parts were on back order? This is a dishonest dealership which only cares about making a sale and not about honoring their word, agreements or customer service. We, of course, can't get anyone to call us back at this point- from the manager on down to the sales rep as it seems they will not honor our purchase agreement. Save yourself the frustration and heartache and get a vehicle at a different dealership that has professionalism and integrity. read more

Purchased a new GMC Terrain Denali in July. After six weeks it had a transmission problem. The dealership had it for seven weeks. They did come up with a loaner about four days later. While it was there it was driven 300 miles. The same problem occurred again one week ago. I have yet to get a loaner although under Texas law if a car is under warranty the dealership must give you a loner. GMC offered to reimburse me at $44/day if I rented a GMC product. This amount will not cover the rental cost. Everyone at the dealership is polite. There is just nothing they can do. Being 84 years old, I opted to buy a new vehicle instead of a used one thinking there would be no issues. There is nothing in walking distance from where I live. Husband in memory care. Doctor appointments canceled. Any suggestions? read more

Dealt with Chris Pringle (salesman) and Robert Olson, Customer mgr). Horrible experience. Almost impossible to get a real person to answer their phone. Virtually no follow-up after the sale. And, in my dealings with them, I experienced questionable integrity, at best. Also their attempts to sell you things you don't need like extended car warranty and Sirius and GMC apps and subscriptions are relentless. Even though I got a good price on my car, in the end it was not worth it. I would rather pay a little more for a car and trust the people I'm working with because it will be cheaper in the long run. My advice is to avoid this place at all costs. read more

I am writing to express my extreme dissatisfaction with the customer service provided by your dealership. Approximately four months ago, my husband and I visited the dealership to cancel the gap and extended warranty, completing the required paperwork. We were informed that the refund process would take six to eight weeks. However, it has been four months, and we have yet to receive any updates. Last week, we returned to the dealership and attempted to speak with a representative about the issue. Shawn(I believe was his name) stated that the person handling the warranties was unavailable and promised to call us around 1:30 that day. Unfortunately, we did not receive a call. My husband made numerous phone calls that same day to the dealership, but our issue remains unresolved. We have made over 30 phone calls in the past four months, which is absolutely ridiculous considering you can NEVER get anybody on the phone! By far the Worst customer service ever! Due to this experience, I will not recommend your dealership to anyone!! read more

Chris Pingel!!! Excellent to work with he will ensure you leave with a car that fits you best. Definitely the best to work with...!

UNBELIEVEABLE! I had to wait 3 weeks to get into a scheduled service appt. I arrange for a friend to pick me up on my scheduled day, only to be told that I will need to leave my truck for 7-10 days for it to be diagnosed. Are you kidding me? Complete lack of concern for their customers time. I drove out, never to return again. I had planned on leaving for a couple of days, but I cant be without a ride for 7-10 days, and then that doesn't get me back on the road. NEVER AGAIN will I take for service, much less buy another vehicle here. read more

Omgoodness the sales representative and the finance agent are the worse! Never go without someone that knows the process and gets accurate answers! You will get screwed!! Our whole conversation was based on a dollar amount and after I was finished signing got home received the email the amount was higher! Cancelled my warranty I didn't ask for. Still didn't make it go down. Had to do walk ins because no one calls back. I was told there wasn't a manager that comes in the office so I was directed to the sales representative that couldn't help. I had service done and left my wallet in my glove compartment when they returned my car it was on the floor! Nothing was in it tho! The staff at the front desk are cool at least! I just can't wait to move on from that location for good! read more

Fire and brimstone aside I am just really really disappointed with the Dealerships performance of my service. Sincerely, J read more

your parts department is a joke waited ten minutes finally get ahold of someone and they were rude, i went down the street to another dealership and was taken care of wont make this mistake again. read more

CHARGED FOR WORK THEY DID NOT COMPLETE. I scheduled maintenance (oil change, tire rotation, and alignment) this past Saturday, June 17th. After paying and taking the car home, my husband noticed that the orientation of the tires didn't change as I have a brand new tire on the passenger rear. We took the car immediately back to the dealership and asked what orientation they do their tire rotations in, the man said and I quote "we bring them back to front, don't switch sides" so my my brand new tire should've been at the passenger front. My husband told the man this, to which he told us he'd have to check the tread depths... we were right, new tire in the same spot. They charged us for a tire rotation they did not complete. That is stealing and very sneaky. While they did give back our $30 for the rotation, we will not be returning due to bad business being ran here. Really makes me question if they did my oil change/alignment... read more

I purchased a Yukon Denali from Norman Rainwater and I couldn't have been more satisfied with the experience. I called before arriving and Norman had the vehicle I wanted ready to test drive. While we tested the Yukon they appraised my trade in. Less than and hour later I drove out with our new Yukon. Ask for Norman, he's a straight shooter, a retired military veteran and youth soccer coach - in addition to knowing the auto business well. Thank you Norman! read more

This dealership wasted my family's time! Went in for a Red Yukon Denali , with an appointment set up by Kameron Owen (salesman) mind you, and they sold the vehicle to another customer during the test drive. After I told Arvin that my wife is set on that vehicle and to not to let us test drive that car, if it's in the process of being sold. Arvin (salesman) gave me his word and said not to worry about it, but it sold as my family was in the middle of the test drive. Great customer service guys! Way to waste my family's time! read more

I always had a bad image of salesman because they always tried to rip me off. But when i saw Chris Pingel had two awards for used car sales salesman of the month and he only has been there for 4 months, I KNEW i was in great hands!!! He's about to get that 3rd award already. He sold me a sweet dodge charger and gave me the best deal i could get. when he said "I dont like to waste people's time" he meant that. After the test drive i was able to work with him and he worked with me, so I could be happy and he could go tell his children that he sold a car today. If you want a used car, go here and ask for Chris he will do his job to get you the car you need at the best price. read more

Horrific customer service. Tried to schedule a repair for a recall and was told same day turnaround and the part was in stock. Showed up for my appointment and no part in stock. Won't be back again. read more

If I could leave zero stars, I would. I had my certified pre-owned 2018 GMC Terrain for less than 2 years and it apparently needs a whole new engine. 4 months later and I am still without a vehicle, while making the payments, and NO ONE is willing to help even though I have both powertrain warranty AND an extended warranty. Hiley's warranty administrator denied my claim and NEVER calls back and is impossible to reach. Good thing I have someone in the family who works for GM. This will go straight to the corporate level. If need be, my warranty contract will end up in the hands of my attorney, and we'll take it from there. read more

If you're looking for customer service...look elsewhere. If you want somebody to return a phone call in a timely fashion...look elsewhere. This place is bootleg operation, from the sales team to the finance department. Feels like they'd rather be doing something else.. Been waiting for license plates for close to four months. Didn't think I'd have to get an attorney to handle something as simple as a license plate, but I will. Steer clear, or you'll kick yourself if you don't. read more

Horrible customer service, especially the finance department. Shane added unwanted extended warranties, lied and said it was GAP insurance. Added about 9,000.00 to total cost of vehicle. DO NOT BUY HERE. read more

Scheduled an appointment and Dropped the truck off on Wednesday for a check engine light. 2 days later and they tell me it's throwing a 420 code so they have to search more. Then on Monday or Tuesday I am told it's a fuel injector. Which is interesting since we took it to autozone got it scanned and it told us what it was immediately which was: Fuel Injector!! 10 min and bam! But no. They gave me an estimate for $1200+ and on that itemized estimate just said in short "Fuel injector replace and system regen" no labor hours, part costs. Nothing. Needless to say my husband wanted his truck back so bad and to get it done we just wanted to pay it and get it out of there. Tuesday afternoon we get a call saying it's done. It took 5 business days to diagnose the check engine, replace the fuel injector, and do a system regen. We did not get offered a discount for the inconvenience, nor was there any apology. Granted yes we got a rental vehicle, but it's not out truck. I didn't feel comfortable driving in a brand new vehicle and putting miles on it, it's not fair to the customers. Seriously not happy. read more

Called about a Toyota. They said the price was 10k. I told them let me think about it. The next day they called me back and said the new price is 14k. They claimed they had a lot of calls about the truck so they jacked the price up. They openly said that to me! I refuse to deal with people like that! read more

What a joke of dealership. Had a 9am appointment that the salesman(TAYLOR) totally skipped. Had me drive all the way to the dealership then ignored my text and phone calls. Very awkward way of doing business. Spend the few extra dollars and go to a legitimate dealership. Screw this place. A bunch of clowns runs this place. Buy a car here and you'll regret it almost immediately after signing the dotted line. *********Do your due diligence!******* read more

Where to begin! At 1:15pm, I had a test drive scheduled for an Acadia. After introductions, the first thing your salesmen asked was "What is your monthly payment". I had not even decided if I want the vehicle or if I liked the ride. The salesmen did not have the vehicle staged and had to search for it on another lot. I didn't have eyes on the vehcile until 1:50 pm. After a 15 minute test drive, we sat down to discuss possible options for the vehcile. Once again, I was asked about my monthly payments and if I were trading in prior to having the out-the-door price. I was told this vehicle had the longest floor plan and the business was eager to sell it. As you guessed, I was not given the out-the-door price until 2:55pm. I was then sent to the finance department and the representative never provided his name or be cordial. I felt like I was hearded through to get a commitment. Once the price was given, I informed the rep that I would be providing my own financing. Your in-house rate you provided was 5% higher than my approved loan. At 3:15, a finance manager stated "We will not go lower than 8+%". There was not even an attempt to negotiate, select another vehicle/price, or allow me to use my lender. If the idea is to sell a vehicle and you have a willing customer, why would not allow the sale to happen? I wasted over 2 hours of my time just to be told that it's your financing options or bust. read more