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    Hill Billy USA

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    4 months ago

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    DICK'S Sporting Goods - More Brooks

    DICK'S Sporting Goods

    2.8(108 reviews)
    3.1 mi
    $$

    I normally don't leave negative reviews, but this experience deserves to be documented, especially…read moreafter the manager told me that writing a review "wouldn't make a difference." I came in to exchange a pair of FootJoy golf shoes I bought here one week ago. I didn't have my receipt on me, so the associate scanned the shoes to look up the "lowest selling price." Their system came back with $19 for shoes I paid $110 for days earlier. When I asked how that number made any sense, no one could explain it. No price history, no verification, no transparency just "that's what the system says." I wasn't asking for anything unreasonable, just a fair exchange based on the actual purchase price. The part that pushed me to write this review was the manager's response. Instead of helping or even acknowledging the issue, he told me that leaving a review "wouldn't make a difference." That's not just dismissive, it's unprofessional. He said he wouldn't even consider making an exception because I had dropped the F-Bomb in reference to their insane store policy and ridiculous lowball valuation. He also demanded that I apologize to the associate for using the F word. For the record, I found my receipt and will be returning the shoes properly. But the principle matters. If their system is generating inaccurate "lowest selling prices," that affects more than just me. I'll be filing formal complaints with the appropriate agencies so this doesn't get brushed aside. I'm sharing this so other customers know what to expect if they try to make an even exchange without a receipt. A $110 purchase shouldn't magically turn into $19 because a system says so and a manager shouldn't act like customer feedback is meaningless.

    Went in looking for a belt and Christian directed me to the belt area…read moreAnd found me a nice Nike belt. He was engaged and stopped what he was doing to help me. Great vibe great kid and great service

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    DICK'S Sporting Goods - Brooks Glycerin 22 that I picked up!

    Brooks Glycerin 22 that I picked up!

    DICK'S Sporting Goods - Power Hitter!

    Power Hitter!

    DICK'S Sporting Goods - 5/29/23

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    5/29/23

    Big 5 Sporting Goods - Ready for shopping?

    Big 5 Sporting Goods

    2.9(21 reviews)
    1.5 mi
    $$

    There are several sports stores in the general area, so I'll try to rate Big 5 on its own merits…read moreand why it's different than Sports Authority, Sport Chalet, and Dick's PROS--Cheaper sporting goods than other places. Great place for recreational sporting goods, and an extra plus that it carries rifles. Always have good sales, and register your email with them for more savings. CONS--At this store, it's selection is limited because it just ain't that big. This limits the products you can comparison shop with. Shoes are mostly off-brand, which is fine if you don't care about brand names, but quality is dubious. Not that much hockey stuff. My summary is that Big 5 is the place to go for recreational sporting goods. What I mean is that it's good if you want a softball glove for those few times you play, a bodyboard for the few weekends in summer, or snow pants for that yearly trip to Big Bear. For example, I need a new camping tent. I won't be going to some expensive camping store for a $300 tent....I'll get a cheap one at Big 5 because I only camp 1 or 2 weekends a year. If you play competitively (ex: high school, college, minor leagues, AAU travel teams etc.) stick to Sport Chalet or Dick's, as they have higher end, better quality gear.

    "Bathrooms not for public use" -employee "Ya I'm a customer…read moreand I gotta go" - me "Doesn't matter, go next door" - employee Was there returning something and still didn't want to let me use the loo. Yeah not going back

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    Big 5 Sporting Goods
    Big 5 Sporting Goods

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    Patagonia Ventura - 7/19/25

    Patagonia Ventura

    4.3(125 reviews)
    4.9 mi
    $$$

    This flagship Patagonia store, which is located next-door to their corporate headquarters slightly…read moreto the northwest, is done so well and really exudes the same Patagonia style that you see in their products. To give some context you will see Great Pacific Iron Works written across the top of the store, which was Patagonia's first store, opened in 1973 in the former Hobson meat-packing plant, near Chouinard's blacksmith shop, which is another product line and name you'll see often in their clothing. This part of Ventura is extremely sleepy so it's very easy to find a free street spot and there is also some EV charging available as well. The staff here is very friendly and always very attentive so it's one of the best parts about visiting. There are many different rooms inside divided by product type and there is even a tiny little museum area with all sorts of pictures and facts about the former building and Ventura. One of my favorite things about coming here is they tend to have some Ventura specific, or limited run products that you won't see in some of their larger bigger city stores. So you can really find some stuff that would otherwise be hard to find online or out of state. I try to stop here every time I pass through Ventura and would recommend to anyone else to do the same. They have products for men, women, and children, so there really is something for everyone.

    I had an extremely disappointing experience today at Patagonia. I came in for what should have been…read morea very simple exchange of an unworn jacket, but the interaction was immediately made uncomfortable by an employee named Maddie. From the start, she was rude, combative, sarcastic, and unnecessarily aggressive throughout the entire process. Instead of simply helping resolve the issue professionally, I was met with attitude, condescending remarks, and an overall hostile demeanor that made the experience far more difficult than it needed to be. As a customer, I expect basic courtesy and professionalism -- especially from a company that prides itself on customer service and brand values. The exchange itself was straightforward, yet Maddie handled it in a way that felt confrontational and unwelcoming from beginning to end. It honestly left a terrible impression of the store and the company overall. After being a customer for nearly 30 years and a brand ambassador for this company, I truly never expected to be treated this way. If this is the type of people Patagonia chooses to employ to represent their brand, I do not believe I will be moving forward with purchasing their products in the future. I rarely leave negative reviews, but this experience absolutely warranted one.

    Photos
    Patagonia Ventura - Seating area

    Seating area

    Patagonia Ventura
    Patagonia Ventura

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    Hill Billy USA - golfequipment - Updated June 2026

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