Knowledgeable and nice staff. The store is small, but they fit a big variety of outdoor gear in…read morethere. Great location. Easy walk or bike ride to the Patagonia headquarters, downtown Ventura, or the beach. Close to off-ramps from Highway 101 an Hwy 33.

The folks working here were incredibly patient with me when I was trying to decide whether to buy a…read morereally cool yet strange Kavu hat. They even let me try the hat on outside to see how it held up in the wind. I then decided I didn't think the hat would work because I couldn't get it to stay on my head. The guys who helped me totally understood and didn't pressure me to buy. As I was driving home...there was just something telling me...I should still buy that hat. So I turned around and went back for it. The staff was excited to see me back. And I took my strange but cool hat home. Turns out when I tried it on in the store I wasn't strapping it in correctly. Once I figured it out, it fit well. Tried it while stand up Paddleboarding yesterday and it was amazing! The hat blocked out all the sun. But also kept my head cool letting the breeze in. And the wind didn't cause any issues. This hat is amazing! Love shops like this that take the time to help customers out without being pushy. Good prices here to. Will definitely be back!

We are local to ventura county and have always had pretty good experiences at this store- however…read morethe last two visits were better than usual and we had to do this quick review to give them a shout out. Cherry has been absolutely amazing with us, making sure we have everything needed, made sure we knew our options and went out of their way to treat us with kindness. Truly appreciated the level of customer service and although yes, we are regulars, we really hope we see Cherry every time we go to the store. Cheers to more people like Cherry :)

I had an extremely disappointing experience today at Patagonia. I came in for what should have been…read morea very simple exchange of an unworn jacket, but the interaction was immediately made uncomfortable by an employee named Maddie. From the start, she was rude, combative, sarcastic, and unnecessarily aggressive throughout the entire process. Instead of simply helping resolve the issue professionally, I was met with attitude, condescending remarks, and an overall hostile demeanor that made the experience far more difficult than it needed to be. As a customer, I expect basic courtesy and professionalism -- especially from a company that prides itself on customer service and brand values. The exchange itself was straightforward, yet Maddie handled it in a way that felt confrontational and unwelcoming from beginning to end. It honestly left a terrible impression of the store and the company overall. After being a customer for nearly 30 years and a brand ambassador for this company, I truly never expected to be treated this way. If this is the type of people Patagonia chooses to employ to represent their brand, I do not believe I will be moving forward with purchasing their products in the future. I rarely leave negative reviews, but this experience absolutely warranted one.

This store is awesome! Definitely for the active outdoorsmen/women as they have a fantastic…read moreselection of products! Very pricey! Not a fan of the location... (not a fan of The Collection) if you're lucky you can find a parking spot on the street near the entrance but you have to pay at the meter otherwise park in the structure behind the building and walk so if you're in a hurry? Not a good option. I came in for a gift card for my son and gave his phone number to accrue his points... I've done this before and it helps him!

Literally the worst REI I've ever been in. Don't get me wrong the store is clean and the area to…read moreshop is nice. But customer service is horrible. I came in for a life vest I seen was available online. When I went to the front desk, I asked Jon about where I could find the life vest. He told me that they don't sell life vests in store. I showed him that the website says they have them in stock in this specific store. He told me the app is accurate not the website which is crazy that the website even offers that feature if it is not in fact accurate. He pulled up the app on his phone to see the same inventory that I had from the website. There is IN FACT life vests at this store. When I asked him again, where I could find them he pointed in the distance. Didn't walk me over, didn't try to help me find it, etc. Didn't see one associate on the floor to help. Thankfully after a long search I found the life vest on a random rack. I won't be coming back here again and don't recommend others to either. Only gave one star because they had the item i needed.

They had in stock what I came for. I described what kind of bag and the guy there was able to…read morelocate the product based on my description. Picked up a couple of items while there. Parked right in front.

This place is terrible. Doesn't allow people to just walk in and check anything out. They're…read moreconstantly bothered by them employees at work there and then say hey I'm just looking like oh well you can't just browse terrible service. Don't come here.

I don't know how to start so I will say this…read more The workers there need to be treated better. I have gone in multiple times and every single time one of the young ladies (Sol, Cece, or Mariah) at the register help me, they always seem to be sick. Are they allowed sick hours? Can they call off of work? UNBELIEVABLE!!!! Mariah helped me and she had no voice, meaning she COULD NOT talk at all! Sol was completely under the weather, she had mentioned to her coworker she was going to call off work but was denied. How is that possible?? Mariah, Cece and Sol can be coughing, sneezing, congested even and are at the front ringing people out and greeting them. I feel terrible for them! Lack of manners. Lin and Mariah C have probably the worst customer service to ever exist! Lin always gives me attitude for not having my Port Supply card ready for when I get to the front, I don't know if she notices, clearly I am busy shopping for what I need! I can't always have everything ready. She always tries to force customers to join memberships even when they repeatedly tell her no. In my opinion, very disrespectful. Mariah C (store manager) probably one of the WORST store managers I've ever seen. Lets start with her having sick workers working! She has a very poor attitude, very mean, does not answer to what the workers are asking/saying to her. She needs to be evaluated ASAP. I feel so bad for the young workers who have to work under that poor management. I would never treat ANY of my employees the way she does, EVER! Low stock/inventory. They are missing a lot of inventory and don't know if its because its winter, but I cannot find what I need for my boats! I hope people don't give them a hard time, but I bet they do because of how low their stock is. I used to love coming here but sadly that might have to change soon, l would rate this a 0 if I could, unbelievable.

This company as a whole has the worst management. The treatment the employees are given by their…read moremanagers, to include their HR is awful. Time off is denied for employees but for managers, that's always approved. I will not support an establishment who treats their employees less than. This location has some really great employees (NOT MANAGEMENT) but employees that have great customer service but I refuse to continue and support this store who takes advantage of their hard working employees. I am taking my business somewhere else and I will be taking my concerns to my congresswoman so they can help the employees against the harassment these employees have endured.

I cannot recommend American Flags & Cutlery enough! Before upgrading my kitchen knives, I brought…read moremy old blades here to be sharpened, and they did an incredible job bringing the edges back to life. Eventually, I decided to upgrade, and I've since bought several things from the owner, Bryan--including a prep knife, paring knife, carving set, tomato and cheese knife, and several pairs of kitchen shears. The entire experience was outstanding, and the value is unbeatable for this level of quality. Bryan is incredibly nice, helpful, and highly knowledgeable. He took the time to answer all my questions and guided me to the perfect blades without any high-pressure sales tactics. The shop has a great, welcoming atmosphere and an impressive selection. If you want top-tier products, fair pricing, and genuine, old-school customer service, you need to check this place out!

I would like to start off by giving this stores customer service and the lady Cassandra Blaile a…read moreone star review. My son, husband and I googled ourselfs to this location to get my son some very pricey knifes and upon entering the gentleman at the entrance was happy spirited smiling and providing excellent customer service and attitude!! The customers he was helping were white colored skinned and ofcourse im married to a white colored skinned man and I was the only one of darker complexion and the lady was quickly rude I guess the questions we were asking were too much for her or maybe my skin color. I did not want to get anymore angrier for the way she responded to me so I asked the gentleman if the knife was for sale or not because we were interested in purchasing the one in the display case and again I was answered smartly... like he said anything we have out is all we have!! Didn't even try to listen to us, I stepped back and let the lighter colored people like my son and husband finish the transaction!! Because I was super uncomfortable at that point NOT ONLY FOR THE WAY I WAS TREATED!! LET ALONE SPEND OVER A HUNDRED DOLLARS!!! AFTER I WAS TREATED LIKE POOP FOR THE COLOR OF MY SKIN!! Anyway I was reading the door as it states help shop local businesses or whatever. I live a few blocks away from this store, never visited until today and we won't be back ever!!! might as well put a WHITES ONLY!!! Sign. My husband and son tried to make me feel better about the situation. Until you get discriminated against SIMPLY FOR THE COLoR OF YOUR SKIN!! there is no excuse!! YOU SHOULDN'T WORK OR BE SHOP OWNER!! So much for shopping local!!

Absolutely top notch service from the moment I stepped in. To be quite frank, I had went to the…read morelocal Men's Warehouse and was utterly disappointed and treated with disrespect. Stych treated me such class and care. The entire customer service experience was phenomenal. From not ordering a suit in over years, it can be quite intimidating to walk into a suit store and know where to start from. Stych was very informative, as well as understanding of my needs and knew how to place into a suit. *pro tip : LE and CCW people that need suits, this is your go to spot. Let them know your concerns and they can tailor to your needs. Absolutely top class professionals here.

I came for a last minute need for shirt and jacket and they helped right away…read more Because I am not average size, they handled the alterations same day. I'm very pleased and would recommend to anyone. Thanks for making look great!

Definitely time for a review for the Eco Store now that we've completed our 3rd project with them!…read more I remember when The Eco Store opened up years ago in Oak View. It was such a pleasure to see so many potential home improvement projects, all in one place, and that all inspired a better way of living at our house. Our first project with the Eco Store was a gray water system to move abundant shower water out to our plants and gardens. That felt so good that we then did a second project with the Eco Store. They created a simple and affordable rain water catchment system that now gives us enough water to completely water all of our plants, gardens, and even our backyard grass areas! Now we've just completed a salt-free whole house home water filtration system that gives us high-quality drinking water throughout our whole house, and allows us to NOT have to dump salt into a tank every month. Working with Erica at the store is always a pleasure. She is super knowledgeable and very helpful. She makes a large variety of household soaps and sells them at the Eco Store. That makes it so we are re-using all of our plastic soap bottles! We've done a lot of home improvements at our house with various contractors. LeVon (owner) cares about your house, provides a professional installation, and seems to know everything about conserving energy and water at your house! Working with him is like having a good friend over your house. But when he leaves, you feel 100% better about your house, and how you are working with nature to support the house and it's water needs. I know they work with electrical needs at your house too... maybe project #4 in the future for us!?!? It is always a pleasure working with The Eco Store! We highly recommend you visit their store, talk with them, and get inspired!

Levon and Erika are so helpful, totally helped me when I was in a bind, and so generously. Thumbs…read moreup for this enviro and human-friendly local business-- thank you!

One of my most favorite stores to shop from specially for winter wear. While shopping with my son…read morethis weekend we got a great deal on T-shirt's. Two for $30 . We also got him shorts for under $30 The winter jackets had great sales but I didn't buy any cause I have quite a few already so does my family. The store is well organized and fully stocked. Check them out while in the area. Customer service needs some improvement

Hope the manager is excellent and I hope she passes on her customer service to others- there was a…read morepower outage while we were about to purchase 2 spendy items, she put everything on hold till we could return and let us know when a new promotion was happening, she is the only reason we drove an hour each way twice

All these other reviews are bs man. Some of the funniest guys around, Some prices should go down…read morebut they'll always take care of you

Went in to get a firearm license and the whole experience was smooth. Helpful answering questions…read moreabout the background check, and purchase once that went through.