I had an extremely disappointing experience today at Patagonia. I came in for what should have been…read morea very simple exchange of an unworn jacket, but the interaction was immediately made uncomfortable by an employee named Maddie. From the start, she was rude, combative, sarcastic, and unnecessarily aggressive throughout the entire process. Instead of simply helping resolve the issue professionally, I was met with attitude, condescending remarks, and an overall hostile demeanor that made the experience far more difficult than it needed to be. As a customer, I expect basic courtesy and professionalism -- especially from a company that prides itself on customer service and brand values. The exchange itself was straightforward, yet Maddie handled it in a way that felt confrontational and unwelcoming from beginning to end. It honestly left a terrible impression of the store and the company overall. After being a customer for nearly 30 years and a brand ambassador for this company, I truly never expected to be treated this way. If this is the type of people Patagonia chooses to employ to represent their brand, I do not believe I will be moving forward with purchasing their products in the future. I rarely leave negative reviews, but this experience absolutely warranted one.

GETTING HERE:…read more Downtown Ventura! DTVTA! The address is correct on Yelp so that shouldn't be an issue for you, 235 West Santa Clara in Ventura. I went on a Saturday morning and parked across the way, in the medical office lot on Olive and Santa Clara. REVIEW: A solid 3.5 shopping experience but rounding up to 4 due to the great customer service and ease of the return I had to make. I was going on a trip to the PNW and needed (I thought) a sling/crossbody/backpack/day bag of sorts. I looked and looked and figured I should try Patagonia, because Ventura. Right? Prices are steep, but unfortunately, that is (sadly) to be expected in 2026. There were quite a lot of salespeople on the floor. They were talking to each other, but whatev. I found an employee to speak to when I had my choices narrowed down. I bought a sling bag that I was sure would do the trick, but sadly, I had buyers remorse and knew I needed something bigger before my trip. Great service. Great ease of return. Definitely will be back! Thanks Patagonia!

Incredible sales staff LG and super helpful. You can't match the expertise anywhere else since REI…read moreclearly is the leader in everything related to the outdoors

I bought my Thule racks here eons ago , but I needed them taken off & one of the guys just did it…read morefor me!!! LIFESAVER! ( I was trading in my car) I love REI!

They had in stock what I came for. I described what kind of bag and the guy there was able to…read morelocate the product based on my description. Picked up a couple of items while there. Parked right in front.

This place is terrible. Doesn't allow people to just walk in and check anything out. They're…read moreconstantly bothered by them employees at work there and then say hey I'm just looking like oh well you can't just browse terrible service. Don't come here.

Jessica is always friendly and helpful! In store price matching plus the only place to ship large…read moremarine items you buy without extra fees or separate mailing addresses needed. They also have rewards programs and are willing to help if you need anything. In the past they have been very expensive, but they physically have the products to compare which is worth a Lot with marine parts.

our service was nonexistent, granted all we needed was fishing bait. we put the sealed fishing bait…read moreon the counter, and she said, "you need to bag that." the fish that we are attempting to purchase, which is pre bagged, must be bagged (with) the bags behind the counter. god bless this place, it was clean but not the attitude of Lyn

I cannot recommend American Flags & Cutlery enough! Before upgrading my kitchen knives, I brought…read moremy old blades here to be sharpened, and they did an incredible job bringing the edges back to life. Eventually, I decided to upgrade, and I've since bought several things from the owner, Bryan--including a prep knife, paring knife, carving set, tomato and cheese knife, and several pairs of kitchen shears. The entire experience was outstanding, and the value is unbeatable for this level of quality. Bryan is incredibly nice, helpful, and highly knowledgeable. He took the time to answer all my questions and guided me to the perfect blades without any high-pressure sales tactics. The shop has a great, welcoming atmosphere and an impressive selection. If you want top-tier products, fair pricing, and genuine, old-school customer service, you need to check this place out!

I would like to start off by giving this stores customer service and the lady Cassandra Blaile a…read moreone star review. My son, husband and I googled ourselfs to this location to get my son some very pricey knifes and upon entering the gentleman at the entrance was happy spirited smiling and providing excellent customer service and attitude!! The customers he was helping were white colored skinned and ofcourse im married to a white colored skinned man and I was the only one of darker complexion and the lady was quickly rude I guess the questions we were asking were too much for her or maybe my skin color. I did not want to get anymore angrier for the way she responded to me so I asked the gentleman if the knife was for sale or not because we were interested in purchasing the one in the display case and again I was answered smartly... like he said anything we have out is all we have!! Didn't even try to listen to us, I stepped back and let the lighter colored people like my son and husband finish the transaction!! Because I was super uncomfortable at that point NOT ONLY FOR THE WAY I WAS TREATED!! LET ALONE SPEND OVER A HUNDRED DOLLARS!!! AFTER I WAS TREATED LIKE POOP FOR THE COLOR OF MY SKIN!! Anyway I was reading the door as it states help shop local businesses or whatever. I live a few blocks away from this store, never visited until today and we won't be back ever!!! might as well put a WHITES ONLY!!! Sign. My husband and son tried to make me feel better about the situation. Until you get discriminated against SIMPLY FOR THE COLoR OF YOUR SKIN!! there is no excuse!! YOU SHOULDN'T WORK OR BE SHOP OWNER!! So much for shopping local!!

Absolutely top notch service from the moment I stepped in. To be quite frank, I had went to the…read morelocal Men's Warehouse and was utterly disappointed and treated with disrespect. Stych treated me such class and care. The entire customer service experience was phenomenal. From not ordering a suit in over years, it can be quite intimidating to walk into a suit store and know where to start from. Stych was very informative, as well as understanding of my needs and knew how to place into a suit. *pro tip : LE and CCW people that need suits, this is your go to spot. Let them know your concerns and they can tailor to your needs. Absolutely top class professionals here.

I came for a last minute need for shirt and jacket and they helped right away…read more Because I am not average size, they handled the alterations same day. I'm very pleased and would recommend to anyone. Thanks for making look great!

Definitely time for a review for the Eco Store now that we've completed our 3rd project with them!…read more I remember when The Eco Store opened up years ago in Oak View. It was such a pleasure to see so many potential home improvement projects, all in one place, and that all inspired a better way of living at our house. Our first project with the Eco Store was a gray water system to move abundant shower water out to our plants and gardens. That felt so good that we then did a second project with the Eco Store. They created a simple and affordable rain water catchment system that now gives us enough water to completely water all of our plants, gardens, and even our backyard grass areas! Now we've just completed a salt-free whole house home water filtration system that gives us high-quality drinking water throughout our whole house, and allows us to NOT have to dump salt into a tank every month. Working with Erica at the store is always a pleasure. She is super knowledgeable and very helpful. She makes a large variety of household soaps and sells them at the Eco Store. That makes it so we are re-using all of our plastic soap bottles! We've done a lot of home improvements at our house with various contractors. LeVon (owner) cares about your house, provides a professional installation, and seems to know everything about conserving energy and water at your house! Working with him is like having a good friend over your house. But when he leaves, you feel 100% better about your house, and how you are working with nature to support the house and it's water needs. I know they work with electrical needs at your house too... maybe project #4 in the future for us!?!? It is always a pleasure working with The Eco Store! We highly recommend you visit their store, talk with them, and get inspired!

Levon and Erika are so helpful, totally helped me when I was in a bind, and so generously. Thumbs…read moreup for this enviro and human-friendly local business-- thank you!

Hope the manager is excellent and I hope she passes on her customer service to others- there was a…read morepower outage while we were about to purchase 2 spendy items, she put everything on hold till we could return and let us know when a new promotion was happening, she is the only reason we drove an hour each way twice

One of my most favorite stores to shop from specially for winter wear. While shopping with my son…read morethis weekend we got a great deal on T-shirt's. Two for $30 . We also got him shorts for under $30 The winter jackets had great sales but I didn't buy any cause I have quite a few already so does my family. The store is well organized and fully stocked. Check them out while in the area. Customer service needs some improvement