I wished I had used Yelp before renting from them. They pulled the same BS on us by sending us a costing of all these things they did DESPITE not being needed. And, by the way, we lived in a kitchen which had tile breaking and a water leak. NEVER EVER RENT FROM THEM. This is a consistent experience to everyone who has posted... our daughter slipped on a cracked tile, had to go to urgent care, and the response from Lee at Hill Country was "don't let your kids go through the kitchen". Really stand up individuals, imagine they are proud of the business they have built in Austin. read more

We've been working with Joanna & Lee for a week now getting everything setup and finalized for move to our new place. Both Joanna & Lee have been SUPER! They have both been helpful, polite, patient with all our questions and very quick to respond. The only delays in response we had was when they were waiting for the owner of the property to get back to them - so that is no fault on them. I help manage 715 graduate student apartments for the University of Texas, so I know what it takes to do property management right and they have been there for us every step of the way. We highly recommend Hill County Property Management. read more

BE AWARE of This Management Company! We were recent tenants of a home in Whitestone Oaks. The landlord/owner resides out of town and uses Hill COUNTRY PROPERTY MANAGEMENT: 4202 Spicewood Springs Rd. Austin Texas. This company took $1,970.00 of our deposit using inflated cost justifications and violated the terms of the lease, by charging for minor issues listed as covered under "Normal Wear and Tear". We've tried repeatedly to discuss this matter and Hill COUNTRY PROPERTY MANAGEMENT has emailed standing firm on the charges but refuses to speak on the phone to discuss. We can only assume that the slower rental market is the reason Hill COUNTRY PROPERTY MANAGEMENT is withholding our full deposit, or that this is standard practice for this management company. We strongly encourage everyone, leasing from or considering using Hill COUNTRY PROPERTY MANAGEMENT to reconsider. We paid rent on time, took fantastic care of the property, gave 45-day notice, and had no outstanding charges or expense unpaid. Upon exiting the home, it was professionally cleaned and readied for the next tenant (broom ready as Lee requested). We, like many others, did what we were asked under the terms of agreement, yet Hill COUNTRY PROPERTY MANAGEMENT took advantage of the situation and severely over-charged for minor and non-lease. Look at the power washer and landscaping charges to start‍ We have been a realtors, homeowners and renters and in our lives and careers have never experienced such deceit and abuse of power. If you are a realtor, neighbor, or someone that needs to find a place to rent, i would not recommend anything listed with them as the management company unless you are okay with not getting a deposit back! cost st I know I wont get my deposit back but I can do my best to protect others from this experience. read more

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Very unresponsive!!! Made several calls and left several voicemails and emails. Which none of them were returned could never view the property we were looking at so we went and looked at it ourselves. Really liked it submit an application and then did we get a response from someone application stated move-in date of October 1 and after long lengthy emailing back-and-forth, they kept pushing for August 1 and by the end of it said they won't rent that far out waste of time Property Management company I've ever spoke with. read more

We were just looking into a property that they had listed and the person speaking with us was rude. I don't know why I kept asking questions and got the same response back. It clicked to look at the reviews of them and they do not have a very great track record. We will not be leasing any of their properties just so we do not have to deal with them. Please really consider working with them. read more

This is a review of a property I lived at roughly 1.5 years ago. So vexing was the experience that I'm only now attempting to put it into words. While the location of my duplex was ideal - it was situated between Guadalupe and Lamar near Wheatsville Co-Op- the quality was in steady decline during my stay. I was not thrilled with Hill Country Property Management's (mis)managing of both the property and my experience as a tenant. A few incidents stand out: - Electrical wiring issues: on separate occasions, an AC unit plug and a surge protector 'combusted' in normal, non-storm conditions, causing both plug and outlet to melt, generate smoke (and smoke damage), and nearly catch my unit on fire. The contractor HCPM usually sends over told me "I've been telling the owner to level this place for a while - the wiring is probably from the 50s". No effort was made to look deeper into the issue to prevent worse damage or loss of life - the contractor repaired the AC plug by wiring/taping one up and plugging it back into a fresh new outlet on the same circuit, tying back to the same old system. - Uninvited roommates: There's nothing like the miracle of rodent birth as experienced through a bedroom wall at 3am in the morning. My highest roach count in one night was ~15 in the kitchen (most nights 3-5). My neighbor (other side of duplex) had rodent visitors regularly inside the unit. On more extreme occasions, he would wake up with them sharing his bed. Typical of older properties, sure... but the managers only said "that's your responsibility". So my neighbor and I found the more obvious points of entry at our respective units and patched them up as best as we could. There were still rats and larger critters living within the walls and crawlspaces when I moved out. I would play sounds of dogs barking through a Bluetooth speaker in my bathroom to make them quiet on their more active nights- sounds ridiculous, but it works. - A giant old oak tree fell on the roof and took up residence in my neighbor's bedroom, colliding with such force that it pried the roof framing up from the opposite walls, making a new 'clerestory' and letting in a nice cross-breeze. Branches, glass, and all manner of material was strewn about the scene. I called the office to notify them, and they said "Thanks for the call. Go ahead and file that in the online repair portal and we'll try to get someone out." Had my neighbor been home early from work, he could have been severely (if not fatally) injured. After sending them several pictures, they actually took me seriously and notified the owner and the city. - After its roof and foundations were patched up, the property continued its journey into decrepitude, while rent continued slowly creeping up. Humidity -and occasional mold- made comfort a costly (and noisy) quest in a space with only poorly functioning window units for cooling. Cracks in the walls and patio began to appear. An attached photo taken during move-out cleaning shows how wonky the house looked after the impact (in the unit not even struck by the tree). You could roll things across the room to guests if you didn't want to get up. The ceiling above my bed sagged significantly... and the thought of another roof collapse didn't exactly inspire a restful night's sleep. - Towards the end of my tenancy, a realtor came by and told me of the owner's interest in potentially selling the house, adding that it might be leveled and turned into a quad-plex with underground parking. His summary of the owner's attitude towards the property was roughly "They don't plan to invest any more in this money pit". So, I got the hell out. During my last month at the property, the property manager "accidentally" charged me an extra month's rent. They vowed to credit it back to me. However, after evaluating the "damage" to the property at move-out, they decided to keep most of it. The only response I got to any of their questions about the exorbitant post move-out cleaning fees was "Well, that was pretty dirty" or "We only charged you costs *beyond* normal wear and tear". My concept of 5 years of ordinary wear and tear is drastically different. I did not hire professionals to clean the compact ~800 sf unit, as I can't recall them ever hiring any for anything during my tenancy. Appraising $2,000 of charges at my move-out, they returned none of my security or pet deposit, pocketing all but $300 of the extra month's rent charged. Based on the somewhat misleading Zillow images now showing for this property, I now wonder where the money for the renovated bathroom came from. Funny, as it doesn't look like any permits were issued from the city for that work. In summary... I'd steer clear of any properties mis-managed by Hill Country Property Management. While I mostly needed this as a space to lay my head down at night, it's clear what their priorities are (hint- not their tenants' well-being). read more

Hill Country Property Management - Empty beverage was later rolled towards recycling bin in the kitchen... - Property Management Near Me - Austin, Texas

An absolutely TERRIBLE property manager. Doesn't respond to maintenance request. Over charges for everything upon moving out of the property. Property was left spotless, yet we were charged withsilly fees which ate up my security deposit(1 month rent). Lee is not worth dealing with. I moved out because his lack of responsibility, attention to tenants and laziness when it comes to responding to emails. There is no doubt in my mind that he is the absolute worst property manager in all of Texas. When I attempted to resign my lease and add a new person to our lease, the entire process took 3 weeks for him to add 1 new person to the lease. Upon move-out, not only did it take me 2 months to finally receive my security deposit, Lee actually mailed me what was left(15% of the original deposit) to my old address. Please understand how lazy that is. Once I moved out of the Hill Country managed property, he mailed my security deposit back to the old house I lived in with Hill Country. I have many horror stories. The reviews dont lie!!! PLEASE READ PRIOR REVIEWS AND DO YOUR RESEARCH ONLINE. THIS GUY IS HORRIBLE!!!!! read more

Hill Country Property Management - Property Management Near Me - Austin, Texas

I have never dealt with such a rude property manager. I am beside myself with how much of a horrible person this company is. My air conditioner broke and instead of helping, this "gentleman" asks, "how is this an emergency?". It is Texas in June and I have young children. This is an emergency. Steer clear of this management company. read more

This is by far the worst rental agency I have ever dealt with. I own rental properties and have never seen such poorly run management. I went over 2 months without electricity in half of the home. It was during the holidays. They CHARGE you 200.00 for a maintence house call that they deem as unnecessary. This was one of many many issues we had. I read terrible reviews about this company so I crossed all my T's going in. I sent Lee (the management owner) emails and pictures of everything that was wrong. After moving out due to the terrible management they are charging me rent for 1/2 a month while they prepared the house for the next renter. This is illegal. Lee told me to turn in my keys on May 30th and charged me rent (that he took out of the deposit) until June 18th. We are in the management business and he is in big trouble. I plan to file suit against the management company for several issues. No, it's not worth the time and money on my end, but if I don't do so - who will stop this guy from taking advantage of others. I am in the process of filing complaints with the city and state. I had one maintence call service man that said he is notorious for canceling service orders when he thinks they are not necessary. We live 4 days until he decided the home needed a new air conditioner unit. He uses the "owner" of the property as the excuse for everything he does. He told us that it took them awhile to decided wether they wanted to replace the air-con unit. That's faulty management. From what we understand after talking to others that have dealings with him. He uses the money (deposits) for his own needs and investments so when it's time to pay back money owed - he doesn't have it. For instance - 70.00 trash removal when there was not a single piece of trash left. He could not prove a single piece of trash with pictures - nothing. Stay away - don't chance it trusting the two single positive reviews he has. I did and I am not letting him continue to do this to others. read more

Pros: Great while I was a tenant, but terrible experience upon move out. From the beginning of the process on. Cons: Was charged over $700 for random charges upon move out (Including $45 to spray weeds on the sidewalk, really?) - with very little explanation and no willingness to work through it. read more

Leased the property on Deer Chase trail. Pros: Nice property, newly built, great neighborhood. Cons: management company is not tenant friendly. They don't respond friendly to requests and we're not helpful to obtaining key cards for swimming pool. They also determine what is their responsibility to fix after the request is submitted. Which means cost could end up being yours. Notification is not sent but will see it when it comes time to Pay the rent. Cost to maintain is too high. Rent was 1375 monthly. Paid 1500 monthly to maintain the property. read more

Avoid doing business with Hill Country Property Management. They are unpleasant to deal with, arrogant, and will charge you arbitrary and inflated fees. They're the kind of people that give Property Management a bad name. read more

DO NOT USE Them!!!!! As a renter, they will not take care of your property or your tenants. As a tenant, they will not respond to you, if you have questions, need help. I have dealt with rental properties my whole life, fixing up or renovatiing several for my mother over the last 200 years. I am the best tenant anyone could ask for, I've never been late on rent, I make 95% of my own repairs, I renovated the kitchen and bathroom at the place I previously rented before with the owners permission, which they liked so much they remembered me for the material and gave me extra for the labor. I've rented this place for 7 year and never caused a problem, in fact the only problem I ever had was getting in contact with Hill Country. Lee Reznicek gave me his business card with his phone number on it said to call if I needed anything, the first week I was there it rained and leaked through the window in the master bedroom soaking the floor, so I called... He yelled at me for calling his personal number, " the number on the card he gave me" Ive tried to get ahold of the property owner to discuss me doing repairs and upgrades to the places for the cost of the material and even to ask if they wanted to sell but Hill Country either just didn't respond or denied my request for own contact information. I finally got fed up with it, bought a house and moved. Of course they kept 95% of my deposit for thing like weed and mulch flower beds which is not in the lease agreement, not to mention I added 6 bags of mulch to the bed litterly 3 days before I left. Many other bs charges as well... I'd rather a lawyer have the money that them if anyone want to take the case haha... read more

Lee Reznicek representing Hill Country Properties is the representation of the crisis regarding property managers in Travis County. It all started in 2018 summer when we started to have problems with our AC. mind you this unit was from 1985 manufactured by GM which hadn't made appliances in over 20 years. After several failed attempts of sending out shady repairmen to refill the unit with fluid. The unit finally went out, it was reading 89 degrees in the house. I sent various photos and to no avail any responses regarding a concern. At one point he tried to lie and argue that the unit was suitable conditions. Not until after I called the city council we had any further motion. This man was aware that my niece would visit with me and temperatures were of this degree. Were talking about someone who has a family he goes home to. This man has no regard for human decency, and at all cost will try to cur corners for profits. We're currently dealing with a recurring mold problem that's eating our bathroom wall. Handymen are not available for more than two weeks out. Though the unit is highly questionable of toxic mold. This man is so cheap he refuses to test it, even though it would settle all questions and concerns about safety. At multiple instances he's been outright disrespectful In his correspondence. I would highly advise anyone come with no sense of security or trust regarding this man or company. read more

Lived in different apartments en masse and each of their repair and maintenance services were stubborn and slow. I enjoy how this is a personal service where you can call and talk to someone who is actually knowledgeable of the apartment. read more

Everyone has a different experience but my experience here was really great. I am not some con artist hired to write good reviews but even though i got evicted from Hills Country P M, it was the best place i have ever lived. When my mom, older brother, his kids, and i moved in we got accepted quick! The rent was about $1,500 a month. Not bad for a 3 bedroom, yard, 2 bath/restroom, and brand new everything. The deal was my mom would pay $700, my brother and his wife and kids paid $500, and i would pay $300 because i was in college and my brother brought his whole family. After a few months everything was good but my brother got snobby with his money, we always came short with the rent. But Hill Country always worked with us, even after 2 months of not paying they still worked with us. It was pleasant but my brother didn't pay anything so we were so far behind that we had to move and get kicked out- which really sucked. So now i am living in a crummy apartments for the well being. But these people are extremely nice, the maintenance comes the first day you request- sometimes it takes a day but when they come- they fix everything even if you did not report it. BUT these people do inspections every month and aren't dog lovers. We got fined for having our dog too "aggressive" when he literally is the sweetest puppy ever. So they are biased and against a few things but over all it was a nice experience. I am sorry that we could not afford it. read more

Very bad experience so far, the house I rented was very dirty and damaged, I have no clue what happened to the previous people's deposit, and I am already worried about mine. Not even the minimum level of maintenance or cleaning, plenty of bugs and mold, no mail key, not pool, nothing and when we ask we either get ignored or get a short not complete answer. I am thinking of reaching out to the owners, and had to document the endless damages with a video, inventory list and an attorney. read more

DO NOT EVER RENT THROUGH THIS HORRIBLE GROUP! I got a call form my realtor today that this company is stating that we owe $800 in charges for damages to a duplex from 2 years ago and that we can't qualify for rentals in the are till it's cleared up. I paid a deposit. A LARGE deposit for that piece of crap duplex. We moved in to drawers not working right, cabinets with broken baby locks, an oil stained garage floor. It was covered in dust when we moved in and had to be cleaned before I could even cook in the kitchen. It may not have been the cleanest when we moved out but it was damn sure cleaner than when we moved in. The bills I was sent after move-out were for painting charges (we painted before we moved), a power washing to the garage that we never parked in for the entire 3 years we lived there, and trash removal of nothing. We left NOTHING in that duplex. We hauled everything to the curb for trash pickup. There were markings all over the back two bedrooms where dogs had chewed up the window seals and door frames and it had just been painted over but not repaired before we moved in. There was some minor damage to the carpet in the back room we made but I was told the carpet had to be replaced anyways before another tenant moved in and it shouldn't be a problem. I had to argue time after time after time to get someone to come fix the tree that dying in the yard that fell on a car when it fell. We argued for years to have a chain link fence removed so we could clean up the back yard which wasn't done till shortly before we moved out. WE WERE VERBALLY ABUSED AND HARASSED TO THE POINT OF GETTING A RESTRAINING ORDER on the neighbors and Hill Country did nothing about the abusive tenants who were running a daycare out of the duplex. They threatened to kill me and my husband and our children . They threatened to slash my tires and they threatened to lie to the cops about it. The kids harassed my daughter at school and bullied her. She was afraid to go to school and she was afraid to play outside in our own yard because the kids would come over and hit her and threaten her. Twice we had water leaks in the house and the company wouldn't send anyone over to clean the carpets so we were left renting the equipment and doing it ourselves. They refused to fix the roof but wanted to complain to me about when we moved out. I called the company numerous times and left messages for someone to contact me regarding the bogus move-out charges. I sent emails. No one could tell me if my deposit had bee taken out of the charges because no one answers the phone or returns messages ever. I got one bill and then several months later (maybe 5) I got one more bill. No one bothered to call me or return my messages again. No one bothered to email or contact me at all. How can I be expected to pay charges I tried in good faith to dispute and work out with these people? They just hold on to bills to ruin your rental history so they can collect money from you long after move-out. I wouldn't suggest my worst enemy rent from these people. read more