Free and fast diagnosis is a great feature here. Water damage in my phone broke the motherboard…read more Decided to upgrade phone, owner didn't charge at all.

Jerry is my go-to guy for phone repair. He has salvaged my salt water damaged phone in the past…read moreincluding my coveted pictures and contacts. I just had my screen replaced in about an hour. He is fast, efficient and fair. If he doesn't have parts is stock he will get them in a jiffy.... Thanks Jerry. Deon

Highly recommend Kaddy's to help resolve those pesky PC issues that have been plaguing you for…read moreweeks or months. For awhile (months) my PC has been losing video while playing games or video chatting. I swapped out parts in and out and same issue was happening. Decided to take it in to have a professional diagnose the issue. Walked in. Technician was helping someone at the time and acknowledge me. We talked about the issue I was having and provided the servicing cost which I feel was fair (~$100). Gave me a 2-day estimate for servicing. After 2 days the technician gave me a call that my PC is ready to be picked up. At the store he gone over the issue (which is an incorrectly plugged in power supply wire which I completely overlooked). PC is running very smooth. No issue ever since taking my PC in. All software running with no issue. No more power issue. No more stress. Will not hesitate to come to Kaddy's for any future PC issues.

I visited Kaddy's to get help on troubleshooting my desktop computer problems. I had bought a new…read morecomputer at Costco and I was having trouble connecting dual monitors to the computer. They were very helpful, cost conscious, and knew just what my problem was pretty quickly. I have connected dual monitors up before but it was not happening for me this time. Turned out I needed a special adaptor specific to the video connection on the back of my computer. They had the adapter and I left with my problem solved and a new $ 15 part. It worked perfectly when I got it home. They did not charge me for the troubleshoot time. Wow. These guys were efficient, pleasant, and knew their business. They were more than fair with the money end of the business.

I came to data recovery man with a 15+ year old external hard drive that had been sitting in a hot…read moreattic for years and had broken ports. I knew that somewhere there was a photo with me and Guillermo Ochoa and with it being the World Cup and his last game before retirement, I wanted to find it so bad! The device had all of my photos from my late teens and early 20's and I was worried they would not be salvageable. Wayne was so helpful and rushed the processing so I could get my photos on time. I was so happy that everything was recovered! I highly recommend them for data recovery services Here's the photo with Guillermo Ochoa from 2008!

Honest and accomadating. Quick to pick up calls, he stayed later than closing to help me out, and…read moredid not need to do the whole data recovery process to fix my hard drive, which usually costs 375, so he told me to just name a price. I gave him 150 and he only took a 100. Quick service, from when I called to when I got it fixed, he got it done in less than an hour. Thanks Wayne!

Very professional and knowledgeable!!! They did a great job recovering my data from a 15 year old…read moreSSD. Thank you

Would like to send a big Thank you to Alandata, Wayne & his team for an amazing work and knowledge…read moreto recover data from my broken iPhone. I was told by Apple Store and a Phone repair shop that my phone is dead and not accessible. I got lucky I found Wayne online and his shop, they were able to retrieve & recover what I was missing from my iPhone. You guys Rock !!!

Very knowledgeable, friendly, and good rates. They've been there for years so that shows how good…read morethey are in comparison to other computer repair companies.

In my opinion do not use this place for cell phones. I took my phone in to have it repaired due to…read morea heating issue. The technician said he put in new parts. When I picked up the phone it had the exact same issue. I had already paid him $250 to fix my phone and could not get my money back. I had to take it to a different cell phone repair place that said the new parts were never installed. In fact it just needed a new battery.

I called and after telling David what was wrong (a complete dark screen) he told me what to do. It…read morewas a simple fix that resolved the issue. I value honesty and I will definitely call him for any laptop issues in the future because I can trust him.

The Nerd Crew are skilled and highly knowledgeable. David was quick in taking care of all repairs…read moreand was very patient in answering all of our questions. David is very helpful and just a real pleasure to work with. My highest recommendation. AAA+++

Choose these folks for your data recovery needs! I had two WD (called Western Digital when they…read moredrives were made) HDDs that I needed data from. I was unable to recover data from them in different ways. Disc one was an external drive that would not power on. I tried removing it from its external enclosure and powering it from another, more different enclosure to no avail. The system was indeed down. Disc two was an internal drive that used to be my C drive- my boot drive. I removed it from an old computer after it stopped booting and put it into an external enclosure. Several different computers (Mac & PC) would recognize it sporadically, though none could access the data on it- error codes always came up. Before I removed it, from the old computer, I tried booting from an optical disc and other assorted methods, many other assorted methods... I believe I was very thorough in my efforts. I sent both in and received near 100% recovery. They said it was 100% from one and 99.9% from the other but I am unable to find that .1%. I got all of this for just barely above the $300 price in their name (each, not total). So for about $600 total (including new discs on which my recovered data was transferred and return shipping) I got this incredible service. The total price I paid for both discs at 300DDR is less than I was quoted at several other places for one disc. At each step they were great communicators, from their receipt of the discs to my receipt of the recovered data. I hope I never need their services again but should, I wouldn't hesitate to use them again. I highly recommend them.

they did what they said they would do. most of the files were recovered and it was done in a timely…read moremanner.

Regarding the recent 2-star review from Mo H., I normally wouldn't comment on another customer's…read moreexperience After reading your review, I honestly don't feel it accurately reflects what I witnessed. I was actually in the store during the interaction described in this review because I was waiting to pick up my repaired computer from Jason. What caught my attention is that I happened to overhear most of the conversation. The discussion was not simply about "AI tools and data security" as described here. The customer was asking questions about bypassing restrictions on a company-managed computer and accessing or transferring files that were being monitored by his employer. Jason clearly stated that Alice Computerworks does not provide services that help customers bypass company security policies. The customer then asked about purchasing a laptop matching his company's model, and Jason spent time looking up specifications and pricing for him. I was waiting for my own computer and observed the interaction for roughly 10-15 minutes. At no point did Jason appear rude, impatient, or dismissive. Ironically, I was at the store because Alice Computerworks had just repaired my computer. The service was fast, professional, and the issue was completely resolved. In my experience, Jason has always been knowledgeable, honest, and willing to help. What I witnessed that day was not a business refusing to help a customer. It was a business choosing not to assist with requests that could conflict with a company's security policies. I respect that decision. Professional service, strong ethics, and not willing to do something questionable just to make a sale. That's exactly the kind of computer shop I want to support. 5 stars for Jason and 5 stars for Alice Computerworks.

I came in and made it clear from the start that I was ready to pay for a consultation, specifically…read morearound AI tools and data security. I was not browsing, not wasting anyone's time. Within two minutes, the employee (I believe his name was Josh) redirected me to the owner. The owner wasn't there. No offer to schedule anything, no follow-up, nothing. I asked about laptop pricing and whether they could compete with Amazon. He said yes, they can match prices. Fine. But the entire interaction felt rushed, like he had somewhere better to be. No effort to actually help me understand anything or earn the business. That's the thing. I was ready to spend money. On a consultation, on a laptop, potentially both. But when an employee doesn't own the outcome, it shows. The owner should know that customers willing to pay are walking out the door because the person on the floor doesn't seem to care either way. Left with nothing. Spent nothing. Completely avoidable.