I was a skilled patient in the facility, they took good care of me from day one until I my…read moredischarge all staffs are very good. They were very kind, professional with a good heart to each and every patient they have. I definitely recommend this facility and I just say that I am very satisfied with their care and service. Everything is wonderful.

Bayberry Skilled Nursing & Healthcare Center provides a caring and welcoming environment for its…read moreresidents. The staff is compassionate, attentive, and truly dedicated to delivering quality care. A special thank you to Avi for going above and beyond with kindness, professionalism, and genuine compassion. Avi's dedication made a lasting impression, and it's clear that Bayberry is fortunate to have such an outstanding team member. Highly recommended!

I want to express my gratitude for the excellent care at Pleasant Hill Post-Acute Care. I was…read moreadmitted with a fractured pelvis and could not walk. Thanks to the entire staff's exceptional care, I am walking again! The PT and OT folks (Nikki, Deandre and Akashi) patiently gave me the support and confidence to not only walk, but to climb stairs! I have never had PT before and was amazed how their simple instructions and encouragement helped heal my body so that I could return home. There are too many other names to mention here, but the following are a few. I'd like to give a shout out to the nursing staff, particularly Dahlia. The nurses were so kind and patient, helping me with every need, including cleansing. I hope that I was kind and respectful, but I noticed that some patients could be quite difficult. The nurses and CNAs consistently maintained a calm, caring and professional demeanor. They catered to every need and clearly cared about the patients' well-being. Claire, the Activities Director delivered daily menus and a list of scheduled activities. What a sweet individual, dropping by each morning with a smile and a little conversation. Nicole of the Housekeeping Staff was lovely. I engaged her in conversation at every opportunity, as she made sure that each room was clean and in proper order for each patient. My case worker, Mary, was instrumental in working with doctors and staff to secure my release date. She also recommended an appt. with my PCP and referred me to out-patient PT care. Another shout out is to the kitchen staff. The meals were healthy and delicious and tailored to each patient's needs. Mistakes were sometimes made and were quickly rectified. One small concern is that breakfasts always arrived cold. Having worked in catering, I know it is difficult to serve a hot meal to 50 people at once, but it can be done. Icing on the cake: Greta, an optometrist visited some of the patients for eye exams and glaucoma tests. I did not expect this extra service and appreciate it so much! In additional, the facility has followed up with me to check on my healing progress. I hope none of you require such intense care, but if you do, I highly recommend PH Post-Acute Care to administer to both physical and emotional needs.

Pleasant Hill Post Acute was an amazing rehabilitation program, and I'm so glad I chose it. I…read morereally appreciate everything they did to help me recover and regain my mobility after surgery. I stayed there for three months, and during that time I experienced nothing but care and support from the staff. The nurses and CNAs are attentive, friendly, and truly caring. I especially want to thank Marth and Arryan--they are so sweet and genuinely care about their patients. The night nurses were excellent as well. I'd also like to thank the CNAs Melissa, Beth, and of course Dalia. They were helpful, kind, and attentive. They took such great care of me and made me feel safe during my time away from home. Physical therapy and occupational therapy were also great throughout my recovery. They helped me from the very beginning to regain my mobility and strength. The therapists Jordan and Justin were fun, funny, and kind throughout my sessions. They made each visit engaging and always took the time to listen to my needs. They consistently found ways to challenge me while keeping the sessions enjoyable, and they helped me grow stronger every day. I truly appreciated their support and encouragement. My case manager, Bianca, was amazing throughout the whole process. She was always available whenever I had questions or needed someone to talk to. We definitely had our moments--lol--but she was truly supportive and helpful every step of the way. I also want to thank Claire, the activity director. She was so lovely and caring, and she truly tried to make every day fun and different for all the patients. She recognized each patient's unique qualities and worked hard to make their time at the facility as enjoyable as possible. Thank you to everyone at Pleasant Hill Post Acute for helping me through my recovery journey. Masa

Jury still out. problem with the industry is the turn overs. You cannot depend on one caregiver to…read morebe the one for more than a week. Then the errors on the company side are them sending people that are not qualified for the job and do not even meet the expectations of the contract you signed for. Those are managerial issues, not the faults of the caregivers. Problem is, the turn overs, companies do not see these caregivers for long. This is not a career but an entry level job for most of them. This is an industry problem though. And if you are paying for a service rather than hiring your own, you are paying for their payroll, staffing, bonding and insurance.

Hey HHC Team, I just…read morewanted to thank uchenna for going above and beyond to assist with my wheelchair transfers couple of days this week. Her willingness shows that she is a proactive team player. Finally, I personally appreciate her magnanimity for taking the bull by the horns in helping out. I don't usually say things like these in my hay days but I have to say it this time around because it warrants it. Thanks Sly HHC client

After my mom underwent major neurosurgery at UCSF following a long health journey, our family had…read moreto decide between caring for her at home or placing her in a post acute rehabilitation facility. Having had very negative experiences with other local facilities in the past, we were honestly terrified to trust another rehab center. Thankfully, several people recommended Tampico, and what a difference this facility was. From the moment we walked in, the building felt clean, welcoming, and well cared for. Every staff member greeted us warmly and treated my mom with dignity and compassion during one of the most vulnerable times of her life. Her care team was wonderful. Her CNAs were Helen, Marie, and Romel. Her PTs were Mimi, Deepika, and Nicole, and her OT was Aarti. Her absolute favorites were Helen, Emiliano, and Aarti. The therapy team pushed her in all the right ways while also taking time to educate our family and encourage my mom throughout recovery. When my mom arrived, she could not even sit up independently. By discharge, she had improved dramatically and was strong enough to transfer to John Muir's intensive rehab program, which prior she didn't qualify for due to her level of weakness. Most importantly, we never once felt like her needs were ignored. The staff consistently responded with kindness, patience, and professionalism. The facility truly felt like a home away from home while still providing excellent rehabilitation care. The only complaint my mom had was the food, especially the fish meals, but she is also a very picky cook-from-scratch person. We are incredibly grateful to the entire Tampico team and would absolutely recommend this facility to families looking for compassionate, quality rehabilitation care.

Clean facility, there is always staff cleaning. Fast…read moreresponse to messages. Overall, I will give this facility a 5 star rating. Highly recommend.

It took me a little while to sit down and write this after my parent was discharged, mainly because…read morethe transition home with physical therapy and caregiving takes so much time to set up. But I made a promise to the staff at La Casa Via that I would share our experience, and I wanted to make sure I followed through. My parent was recovering from a broken hip and was in a very vulnerable, emotional state throughout the stay. Between dealing with pain, a language barrier, feeling tearful and overwhelmed, and having a lot of hesitation around medications, it was a stressful situation. The staff showed exceptional patience. The wound care nurse was remarkably skilled, the attending doctor was attentive, and the CNAs ( specially Ling) and nursing team handled the emotional stress and hesitancy with real care rather than frustration. Cam in administration was also very understanding and helpful with the logistical side of things whenever I had questions. The rehab industry as a whole has plenty of room for improvement and faces major systemic challenges, but the five stars here go to the staff on the ground. Despite the inherent difficulties of the system, this team worked through every obstacle with us and provided very good care. I am grateful for their support and would recommend them to anyone needing post-surgery rehabilitation.

Cam Jones and team, notably Matt and Jean who go above and beyond as activity directors and really…read morecare about the occupants have made what my mom calls "the not so golden years" easier. My mom has made friends and Cam has facilitated transportation when we needed it. Cam is also accessible anytime I have questions or requests. It's not a fancy place but my mother is comfortable. The food is just ok, but they are happy to make my mom a tuna sandwich if she doesn't care for the hot meal. When I was told a few years ago that I had two hours to choose a skilled nursing facility I jumped in my car and quickly toured a few. I chose La Casa Via where my grandmother stayed several years ago as well. I give this facility 5 stars not for being perfect but because this type of care is very hard and the facility is clean as well as the care and attention I mentioned above.

The staff here is absolutely wonderful! I have no complaints about any of them. They were so good,…read moreI wished I could bring some of them home with me. The bad: the policies and practices here are awful. I made meal requests to multiple people about my dietary concerns, and got absolutely no response from management. Nobody informed me about the program to made me healthy again. I was kept in the dark, and found out they planned to keep me for a month, even though the only reason I was there was to improve my legs. It felt like a prison, where you're kept in a confined space. My wife had to come and take me out of there covertly. That's why I said the policies and practices suck.

I have been here for Two Days. It looks nice but is rotten onside…read more I was denied Tylenol from the night nurse The food is so awful that the social worker when she first came to talk to me told me that I'd have to order my food out I have gotten diarrhea from the food here. I asked her eye drops and a Tylenol and I was told by the nurse tonight that she wasn't going to give it to me for whatever reason! I told her I was in pain and she said no. I'm signing myself out I can't be here. I've had no care. The food is awful I have diarrhea. I've had no attention I got antibiotics for my kidney infection so I'll take the antibiotics on the prescription with me home. I have no products to take care of myself and no clean clothes. This place is a monster prison. There been three people that even talk kindly to me. The staff has been abusive verbally and emotionally I believe they are delighted to be evil and cause people pain. I need to accept that people work with the elderly to dump their anger. So tired of this place.

This facility demonstrates the best of post acute care. The staff are compassionate and timely…read morewith their attention. It is a model for other organizations.

First, and most importantly, everyone gets a private room…read more I was in the facility for 2 1/2 months and having my own room was the best benefit. The care that you receive is 10 out of 10!! I have to mention the name of one nurse in particular...Trina. She really showed me, everyday, how caring she could be. All of the RN's and CNA's were excellent, but Trina was special! Obviously I do not ever want to need post acute care again, but I would only choose Shadelands again if I did.

This rating is based solely on the fact that we had some great therapists (however If this review…read morewas just on the company it would be less) Picked this company because it had a high rating on both Google and Yelp (note worthy that they do not have many reviews, Just like other companies. I have noticed it's either bad reviews, slim good ones or none at all. We need to change that. Reviews aren't that hard to do and honestly help people when they are faced with picking a company to care for their family members. You are the one that truly knows how the company treated your concerns and the care they provided) Establishing care: 5 star My mother was released from a rehab center so they took care of assigning the company care (made it very easy Onboarding: 4 star My mother was released from rehab on June 30th and had her onboarding done on July 3rd. During onboarding they just go over paperwork and tell you your rights and an overview of care. Office staff: 1 star Over all company: 1 star On several occasions we had to call into the office and the service or response was not proactive or helpful, it often had us confused and left with days and weeks of no care or answered questions. For example:: -after onboarding my mother went over a week without therapy or visits (yes we understand it was a holiday but some type of communication would have been nice) -we had to reach out to them when therapist were no shows and they had no urgency -my mother switched health care providers so they discharged my mother and had us wait a full month to restart care after revaluation -they never knew who my mother was when we would call them (resulting in promised call backs or sending me to other people) -when we would call they would say things like oh it's you again, or we already know (which instead they could have called and kept us updated rather then making us wait and call) -they were unprofessional when it came to knowing their staff names (upon asking us who our therapists were they told us they did not work there or we had the wrong names - make it make sense?!) -they discharged my mom without notifying us Physical therapist: 4 star We had two different therapists Micheal was our assigned therapist and Xue was the one that would come to check in with progress Micheal 5 star Really good and friendly. He clearly knew what he was doing and was able to push and motivate my mother to get up and walk back and forth in the house. Xue 4 star He was nice but always seemed to rush around things (spent most of his time on his tablet) Social worker: 1 star Denise was horrible, she came a day early for service and clearly didn't know what she was doing. I informed her that we had physical therapy that day, however she still came for a 5 minute visit to ask if we had any questions. Our physical therapist came and she had to ask him how to use the tablet, meanwhile she bashed the company and lack of onboarding. She was scheduled to come visit again in 2 weeks. Instead of coming she called to say that she felt like we were "smart" enough to do everything on our own so she was going to discharge us. Home health aid: - 0 stars They apparently only have 1 home health aid so we never had a visit and don't even know if they put us on the list because they brushed us off every time we asked. Nurse: 3 star We had several nurses come by (about 5 total) only remember a few of their names Maritot & Darius: 1 star Beatrice: 4 star All nurses were subpar, they come to check vitals and update the doctors of any new or worsening conditions. All nurses stayed for about 5 to 10 minutes maximum. Always rising thru visits. With the exception of Beatrice, though she was always late (reason for -1 star) she was so attentive and actually seemed to care, each of her visits she oils talk with my mother, make her laugh and give her tips to get better. She would rub massaging rub on my mom if she was complaining of being sore. She would have her stand and ask her to walk to know her progress. She would stay her whole slotted 30 minutes. You could tell the at she liked her job and wanted to care for as well as see her patients get better. Occupational therapist: 4 star Apparently our area only had one occupational therapist so we would only get 1 visit a week, even though our doctor ordered 2 a week Abby 5 star She was great! She asked what my moms goals were and worked towards that. Mostly working in the independence of getting up and transferring herself as well as working her arms and eyes. While my mom was in the hospital she still reached out and checked in. Speech therapist: 1 star I don't remember her name, she visited 2 times and both times she did nothing but go over strategies (not actively) by reading them off of a page **this company does have different therapists and nurses come based on where you live, we live in Hayward and these were some of the people that we would get**

I'm most impressed with Kindred's focus on meeting the needs of the client. When our first…read morecaregiver didn't work out, they jumped right on it and found us a better fit. They also thanked us for the feedback. No one is perfect, but it's very reassuring to know that everyone at Kindred is committed to making things work for their families.