It is a house, and it's a bit unclear which entrance to go into but if you look closely you'll see the sign. As with the other reviews, I also disliked all the bible quotes all over the walls. I am an atheist, and I really didn't like seeing those, along with the blocks which spelled out, FAITH on the shelf. Ew. However, Veronica was good, and it was nice and relaxing. Didn't like how obvious it was where the machine asked for a tip at the end. I was obviously going to tip... That seems to be really common lately. I probably won't go back because of all the Christianity, (I wanted to get a massage not go to church), but again the massage was nice. read more

I thought these guys were amazing. My boyfriend and I both got massages and scrubs. I got an extraordinary deal on Amazon local. Maranda was my therapist and Veronica was my boyfriend's. Everyone who works here is a licensed massage therapist with plenty of training, education and experience. As I walked up to the place, I was a little worried because it just looks like a house. And I was a little uncomfortable in the waiting room at first because there was a great big Bible quote on the wall. But just ignore those things because the actual services were fantastic. Both the massage therapists were very friendly and put us at ease. They were both very conservative, careful and respectful. I would recommend them to anyone. read more

They are listed on the MindBody app. I booked a massage, drove and hour to my appointment. Then waited for 15-20 minutes in the lobby before I was greeted. Then was told I didn't have an appointment and that she was already booked. Showed her my apt on her app, and she just said sorry she didn't check the app the past couple days. Bad business practice read more

The massage was awesome but the building is hard to find because there isn't really much as a sign goes and there were bible quotes uncomfortably slathered all over the walls in the waiting room but other than that the massage was good! read more

The massage was good but Lisa did not wear a mask despite the sign on the business entrance clearly stating a mask was required and then she proceeded to give opinions on not wearing masks along with pseudo-science. Very disappointing and unsafe! read more

I have been a client of Ms. Troyer for a few years now and I have been more than satisfied with the services she and her staff provides.I am a fiftysomething woman with Cerebral Palsy. Managing my disability became an issue when I entered menopause and was looking for an alternative to the muscle relaxant that I was being given, which did nothing to relieve my spams or pain. I signed up to become a member of the wellness program so I could get massages on a regular basis. I am very happy with the results.My overall pain has decreased and I am not as stiff this winter as I have been in the past. My Physical medicine doctor is pleased that I am using massage and if he notices some stiffness I go back and inform Ms. Troyer. She always asks if I am in any pain and where the pain is located. I have referred several friends and will continue to do so. read more

Do not purchase groupon massage from this establishment. I purchased a massage in early January. I have been trying to book since. You can only book on their website which gives you dates far out, with very inconvenient times. I called them several times and when I finally reached someone today letting her know that the next available appointment was the end of march, which is more than a month away, her response.......Yea. She stated that's the chance you take when purchasing groupon and they had 1400 people purchase the groupon. That seems highly unlikely. You had 1400 people which would generate 55,000 dollars. With two massage therapists? At any rate when purchasing groupon I have never had to wait over two months to redeem the service which I am purchasing. read more

Very pleased with my experience. Veronica did a great job with deep tissue massage on my always-stiff neck and shoulders. Cute offices with easy parking; location not super convenient for me, but I plan to return because of the quality of the massage. read more

After a series of emails and phone in or around August 2012 I eventually met with the owner, Lisa Troyer. I explained in quite some detail that I had a severe fall in 1994 that has played havoc with my neck for all these years, despite bi-monthly 90 massage sessions. I also explained that I had a "failed lower back" surgery in October 2004 and that the "Surgeon" failed to complete the 7 plus hour surgery with a bone graph around the rods and screws and therefore the area was quite tender and extremely subject to pain. I agreed to sign up with Ms. Troyer for a one year "Wellness Plan". I agreed to one massage of 60 minutes once per month for one year beginning on September 19, 2012. I actually went bi-monthly for 90 minute sessions, specifically requesting Swedish or similar massages. I always tipped her 15% (despite being the owner). In November 2012 I had a total left knee replacement and only went one time. I started back in December on bi-monthly 90 minute sessions. Sometime in February of 2013 Lisa decided either due to injury or laziness to use "trigger point" massages on my very tender neck and low back. I was in more pain than I can describe in this essay for nearly a month. I had requested she not use this "therapy" because of the condition I described above. After the second time I requested another massage therapist. From four therapist when I began my "Wellness Plan" there was now Lisa and a part time therapist who works every Friday or every other Friday afternoon for about five or six hours. Hilliard Massage double booked me with another patient for a 2:30 appointment in June. I was livid. There was no one else at the salon so I left. I found the best massage therapist I have ever had since I began this service in the mid 90s within a few blocks of Hilliard Massage & Day Spa LLC. I have been back a total of five times and look forward to my every other Friday 2:30 appointment. After arriving home I emailed the office manager to ask if it would be a problem to cancel the last three months of my contract in as much as I had already completed 18 or so 90 minute massages since September 2012. Without even a phone call or a reply to many emails, they charged my Visa card for a $150.00 cancellation fee. I never said I was cancelling, I asked would it be a problem since I had exceeded the twelve visits by a more than half and did 90 minute massages instead of the minimum of 60 minutes. I had to visit 5/3 Bank to fight this unauthorized cancellation fee. Four phone calls and at least four emails without as much as a go to he**! Finally the office manager picked up and spoke with the manager at 5/3 and with me. NO appointments were available for the rest of June, none in July, so I was forced into three August appointments with the part time lady. I cannot recommend enough that you avoid this house of horrors! While preaching non stop about Jesus this and Jesus that, Ms. Troyer's business practices are anything but Christian like. Instead of doing the right thing, she forced me into additional and inconvenient treatments with a part time therapist that all had to be scheduled in August 2013. I have yet to fully recover from the painful "trigger point" massages she did to me in the winter. Trigger point might work well with healthy people with no botched surgeries or lingering affects of a nasty fall that damaged their neck, but despite telling her in plain English that this was beyond painful, she did it again. I have filed a complaint with the State Of Ohio board that oversees Massage Therapists. I WOULD NEVER RECOMMEND THIS BUSINESS EVEN TO A PERSON I DID NOT PARTIULARLY LIKE. Lilly's Massage on Cemetary Road is a fantastic oriental centered Massage Therapy business that is an ELEVEN on a scale of ONE to TEN. You receive the kind of massage you pay for and expect, feeling like a million dollars when you leave. It is slightly more expensive, but after TEN massages, the next one is FREE. It all evens out with the rates charged by Hilliard Massage & Day Spa LLC. Avoid Hilliard Massage & Day Spa at all costs. Don't say you were not warned that the business practices and the quality of the massages are horrible! read more

First impression when I walked in the door is "you have got to be kidding me". An obese child shoving her face with a fist full of french fries was sitting at the reception desk on the computer. As it turns out, it was the owners daughter. Great way to market a "wellness". I sat down and waited my turn. As I looked around the waiting area, I couldn't help but to notice the dirty floors. Was not much else to do, the magazines were very outdated (more than 1-2 years), and my therapist was running about 20 minutes late. Sigh. Once it was finally my turn, I waited in the room on the table for what seemed like eternity. The therapist informed me she had not ate all day and needed to "grab a few bites". What I think she grabbed was an onion. WOW. The intese odor of onion in combination with body odor was enough to about knock me off the table. How could I possibly relax with such stinch rolling from this woman. It was incredibly disgusting. And did I mention that while she ushered out the person before me and was scrambling about, I don't believe she changed the sheets. I can't say she did or didn't, but I am guessing she did not. During my massage, I noticed at times she was pressing on one particular area for a very extended amout of time, at which point, I glanced up to notice THE WOMAN WAS TEXTING! Are you serious? Pardon me, is my appointment interfering with your social time? Once the massage was over, and it was not that great, she proceeds to discuss with me her "wellness plan package", and begins to go on and on about what a great therapist she is. Are you kidding me? Go shower, brush your teeth and put the kid on a diet. This was the worst and least relaxing "spa" I have EVER been to. Gross! read more