Contracted with Katie to clean my old 3/2 apartment I moved out of do $380. The cleaner was on…read moretime, she was nice but she didn't finish the apartment before she left. I had a cat room that was a little gross, gave a tip for her to clean it. She left before the apartment was done and I was out of time as I had to turn on the keys in 15 minutes. I sent her the pictures I took after the maid left. Conversed with the owner Katie again and we agreed that it wasn't finished and she missed things she was supposed to clean. Katie agreed to refund $100. UPDATE: Refund finally came through. Good communication at the end. Make sure you ask all your questions before you book them.

Sorry for long review. This is for a service done on June 12, 2017. I'm including as many pictures…read moreare possible to help with your decision to hire this company. Prior to scheduling, I check their options online, I called and spoke with Lekia because I had some questions about their services and I wanted to make sure I was selecting the correct one. This is for a condo (rental unit/lock box for key on site) where previous tenants had made a huge mess. I wanted the cleaning company to clean under the washer/dryer, refrigerator and stove. I explained that there was quite a lot of work to do. I noticed they had two options, Deep Cleaning and Move Out. So my questions where, do you clean under the appliances and which service should I select to make sure I maximize my results, if both services are required, I'm ok with that as well. Lekia informed that only one service was required, Move out. This was to allow for everything to be done. I went back online booked my service and provided tip. The service was not available until Wednesday I believe but I included a note requesting for earlier cleaning if available. I received an email confirmation, they moved it to Monday. So far costumer service was ok. I get a call on Monday, letting me know that the cleaning was done but that they had left the key in the unit by accident. They asked if a copy was available, if not, they offered to replace the lock. Which was the right thing to do, except my rental management company was on their way to show the unit. So this was a problem. I told them, my mother who stays 5 mins away has a key and I needed that key to be back in the lock box within the next 15 minutes. I didn't anything for the next 20 minutes so I assumed the key was placed back. WRONG! I get a call from my rental management company looking for the key. They had to wait for Lekia to come back and open the door with the extra key. These should've being a warning for me. In the afternoon I get a call from my rental management asking me to go check the unit because it didn't look like it was clean. I stop by on Wednesday and yes, they didn't do a very job at all. I send them an email, Lekia called and as I was explaining my frustration, she started speaking over me, cutting me off, raising her voice, and decided to blame the management company. I told her that I couldn't continue and to please send me an email with her explanation, she did. I'm going to try to include copies of our email exchange but I think Yelp limits the amount of pictures. We exchanged several emails, my last one was requesting to be contacted by the owner and/or manager. I'm still waiting to heard back. I will include this review in Google Review as well.

Best company I ever seen. They dedicated on every corner of the house. They are a great team. I…read morehighly recommend you the service. don't hesitate to call them.

500% the best cleaning I have seen in years!!!!! My wife and I have been looking for a cleaning…read moreservice since we moved into our new home and of course my family members suggested their cleaners, but I just wanted to step outside of the box and find one on our own. I came across M&M Cleaning Services on Yelp and the reviews are true to word, just WOW!!! I am pure disbelief at how clean the house is, especially after the endless hours Becky and Brian spent cleaning every corner, since this was our initial deep clean. I can't wait to see them come back in a month for the general cleaning. Having their extra hands is extremely appreciated and I would definitely recommend their services, plus you can't beat their competitive pricing! You won't be disappointment, trust me! Thank you so much once again Becky and crew!!

I had a satisfactory experience with this cleaning company!…read moreThey are very communicative and quick to respond. They are cost efficient while providing quality cleanup services. I am impressed with their ability to meet demand within a time constraint. They are also a good recurring company as well. I would refer their company and services to any company/ business that needs quality cleanup with an emphasis on deep detail at a an affordable rate. I really appreciate Jay and Chris for the qualitative experience, and do plan to reach out for their services in the near future again!

I appreciate the fact I was able to get an appointment fast!…read more My home was cleaned which helped me as I'm a busy business owner who did not have the energy to clean and organize my home. They came and cleaned and organized for me and I'm so grateful!!!! Would definitely recommend!!!!!

Today's cleaning was just ok. There were a lot of areas missed this time around. I used them for a…read moredeep cleaning once and they did a good job. This time around I went for a regular cleaning and was disappointed. For the money spent it was nothing spectacular and there were a lot of areas that were not clean.

Booked for a cleaning and I would not recommend nor hire again. I checked off I have a basement and…read moreattic, (note there is no option on the website for in choose either or) they wanted to argue that only one was selected, if you have the two combined into one section and there isn't an option to select both separately then it's expected to have them both cleaned. They were not. Then the cleaning staff lied and said they did clean the attic they did not. Instructions were given on where the key would be and where to place it, those directions didn't get followed and then they said I didn't give them key instructions. The basement wasn't cleaned due to them being worried about the dog. They claimed they couldn't find the light switch. The light switch is at the top of the steps and there's another set at the bottom. Dog was secured in the crate the entire time. Not once did anyone call and ask about the light switch, they didn't ask if it was safe to go downstairs and instead of just saying they messed up, they wanted to argue. In addition to that, there is a light right at the basement door before you open it, had they turns it on, they would've seen the switch ‍. My gut tells me they forgot or kissy didn't want to do it. It's terrible service, they did a very basic job and I do not recommend ever. ‍

I enjoyed my session from Emergency Hero! They are super professional and friendly. The staff has…read moreattention to detail and helps with cleaning the areas that you may not have even paid attention to. It was a relief having help from my busy lifestyle. I appreciated this with Emergency Hero!

The best in the business! It's not easy to find a great company that you trust with the needs of…read moreyour home and I'm so happy that I've found Emergency Hero! I've used a variety of their services from pressure washing to home cleaning multiple times and they're always dependable and have great attention to detail. I can't recommend them enough! Whatever you need done, give them a try -- you won't be disappointed!

Requested move cleaning. Good cleaning but missed the oven and stovetop, which I forgot to check…read moreuntil too late. Very fast and responsive though, and booked same day within an hour.

I asked them to clean my two bathrooms and one oven. We paid $120 for two people (around an hour)…read moreplus tips. They did their job okay. But while they cleaned an oven, they made my sink and floor dirty and didn't clean that up...

We had 1 Clean USA for a few months. Jude's team did a good job at first. Then I had to start…read morechecking their work because they were slacking off. The last time they actually showed up they left quickly without giving me the opportunity to check. There were numerous things they had omitted that I saw later. I was really disappointed especially after I had paid and tipped them as I usually did. I decided to give them another chance. I booked the cleaning appointment and on that day when they were over an hour late, I texted Jude and over a week later he has still not responded. They reel you in to only disappoint you later. I cannot recommend them.

I thank 1 clean USA for services rendered, excellent Job in cleaning kitchen and bathrooms. Deep…read morecleaning did not meet my expectation. They do not clean around appliances such as refrigerator, stove etc.. They also do not provide good carpet cleaning for heavily traffic carpet areas. Move out/move in ready services needs work.