I bought a very lightly used classical electric guitar, and when it arrived, I could hear but…read morecouldn't locate the source of a strange buzzing sound. Not only did Steve locate and fix the problem (it was loose pre-amp screws resonating with the A string), he restrung the guitar and had it back to me within 24 hours - all for a ridiculously reasonable price. Steve's guitar knowledge is incomparable and he's a hell of a delightful guy to boot. Highly recommend his work!

Outstanding service, incredibly knowledgeable, and just a cool human being. I call him the guitar…read morewhisperer. Until you have your guitar set up and serviced by Steve Spaulding you probably don't know what a good set up and fret dressing is like. No insult to Guitar Center or anyone else who does string instrument work, but Steve is several notches above most everyone else. The years of experience show in everything he does. First rate, A++++

Stopped in for first time today. Tried out some great guitars (they even have left-handed ones)…read more Had my guitar restrung quickly and affordably. Found staff very friendly. Feel very grateful to have such a good music store close by.

this was my first and last trip here, honestly just rude when i went in looking for something…read morespecific and didn't listen to what i was originally looking for. the older guy very attentive but when i got the help, he was just plain rude and treated me like trash. he was asking me questions to something not related to what i was looking for and then gave me smart mouth responses. not a good first impression. would not recommend to any newcomers and would rather go to guitar center instead for somewhat better treatment.

Amazing service. Kurt is the very best and knowledgeable luthier around. I would trust him with any…read morestringed up instruments.

I brought my older Univox hollow core guitar in to have a pickup fixed and new strings put on. I…read morewas expecting a couple of weeks at least, but got a call the next day, that it was ready to be picked up. The work was perfect and the cost was a lot less than I expected. I would recommend Fire River to anyone for anything to do with instruments. He did an amazing job and I couldn't be more pleased with the result.

We needed a new mouthpiece for a clarinet. After several…read morecalls I called Tom's. He knew what I needed and had it in stock. I picked it up the following day at less than they had quoted over the phone. It is also of better quality than the original. They will be my first call from now on.

I'm a traveling musician and when I come in into the Medford area and I have forgotten something or…read moreI need something they're very helpful and I always find what I need there. I highly recommend them.

The owner of the store post his operating hours, but he doesn't respect them. He might or he might…read morenot be there. Do not visit unless he/they answer the phone before you use up your gas to shop there.

I've always wanted to learn an instrument and recently decided to go down and buy a guitar and get…read morescheduled up with lessons. Rick was advertised at the guitar center with free lessons with the purchase of the guitar. I'm a busy dad with a limited amount of time to practice. Rick is super-patient with me and very helpful with little tricks that make the guitar more fun. I'm getting the hang of the guitar after several months and look forward to my lesson each time. Rick knows a lot of history which adds color to what I'm trying to learn. He can play any song I bring in and teach me how to play it. I'd highly recommend Rick to a beginner like me. Rick is great and the space where we practice is really nice.

When we starting looking around at quality vertical pianos, the Yamaha U1 at Artistic Piano won out…read moreeasily over every other model. The buying experience was excellent--no high-pressure tactics or upsell. Friendly, helpful sales staff, relaxed environment.

From the owner: Piano Store, Piano Rentals, Band Instruments, Piano Tuning, Piano Lessons, Piano Services, Piano…read moreMovers, Instrument Rental, Instrument Repair, Musical Instrument Store

Hard to get a hold of since his wife does his voicemail and suggests he may or may not call back?…read moreJust odd. I called to try and give him business and never got a call back. Rude and unprofessional of.a business to act in this way.

Chris can repair and restore most band instruments or point you in the right direction. He has…read moredone high level restoration work on our trumpets and even an emergency repair on a vintage oboe. Super reasonable pricing and fast turnaround. Very trustworthy business.

I went here to get my guitar fixed and the people here got I done in one day and put new strings on…read moreit they have very good customer service and I started taking drum lessons there as well

Before ordering on the internet check out the local music store. The selection is better than you…read moremight expect and the prices are competitive. Brian has an especially nice selection of new guitars (they are "factory seconds") at used prices - good bargains. There's a lot packed into this little store.