HIGHLY RECOMMEND!!! Our A/C was out on the first hot day of…read moreJuly. I called the company we had used before and they couldn't get us on the schedule for 2.5 weeks. I found Henson Enterprises on YELP, and Erick answered my call shortly after I left a message. He could fit us in his schedule 2 days later~ wonderful!! He even sent a text the next day saying he had an opening that day, but I had a medical appt and I couldn't make it happen. We had good communication over text and then during his visit he went above and beyond to fix our problem. I had to work and couldn't be home, but my 24 year old son was at home. He did a great job going through all possible problems and fixed what was broken. He explained every thing throughly and had suggestions on further treatment of our aging system. I am VERY happy to find our new A/C and furnace service!

Erik showed up on time which is important when I'm pressed for time. He is also very easy to…read moreinteract with, both via messaging and in person. At the onset of his work, he took so much care in procuring things critical for my water heater installation. This includes trips to the stores and without charging me extra. In addition, although unnecessary, he insulated my heater unit exactly just as I wanted and very neatly beyond my expectations. He invested a great deal of time to ensure things are done proper in order to pass inspection. The result of his work is impeccable and has made me one extremely satisfied customer. He has earned my trust, and therefore I will use him again. To Erik: I appreciate your work; thank you!

I used this company for an annual gas furnace check-up and maintenance. Was told I needed a new…read morecapacitor...until the technician realized he did not have one on the truck, then he said I really didn't need it right away, system should last another season. I expect way more honesty from a contractor. Maybe it was one bad technician and not the company philosophy, but I was really disappointed.

Our heater stopped working several weeks ago, in the middle of the coldest weather of the season…read more After contacting 4 other companies who gave us appointment dates 1-2 days out, one with a charge of $210 just to walk through the door, I called NW Solutions. Great technician, Randy Miller, was able to get to us within the hour and although we feared the worst, within 5 minutes found a loose wire and our heat was back on. Restored our faith....not only were we not gouged for an emergency visit, but amazingly honest. Restored our faith.

My commercial reach in fridge was not cooling anymore, so I called Hunter Davisson and they came…read moreout, diagnosed the problem, and quoted a repair for $2,031.99. They ordered the parts on the 15th saying they were 3-5 days away. The parts arrived two weeks later, and then they told me they couldn't get a tech in for another week. I couldn't wait any longer for these guys, so I called a different company and they were there THE NEXT DAY and did the job for $519. They said the parts were available locally and didn't understand why it would take 2 weeks for them to arrive. Don't waste your time or money on these guys.

Outstanding customer service, great value, knowledgeable technicians! A little background on them;…read more A trusted name in HVAC & refrigeration since 1965. We've been designing, installing, and servicing commercial heating, cooling, controls, and refrigeration systems in the Pacific Northwest for nearly half a century. Our team of engineers is well versed in HVAC & Refrigeration design, and our technicians are highly skilled in installing, repairing, and maintaining systems. From the smallest reach-in refrigerator to ice machines, high rises, and complex building automation systems, our experts will assist you and ensure your project or repair runs smoothly. You've seen our green vans. Contact us and discover why people have been calling us to solve their HVAC/R problems for almost 50 years. 24 Hour Service: 503-234-0477 We love them and will use them only on our heating and air conditioning system.

I cannot say enough good things about this company. The saying goes you can choose 2 from price,…read morequality and speed, but these guys delivered on all 3. I needed a full HVAC replacement - A new Furnace, new AC, and a ton of custom ductwork. I got bids from 5 different installers and they were the lowest price, despite offering a higher end furnace and AC system. The job was scheduled promptly, Oleg was very responsive and communicative, and despite the complexity of what I needed done for my remodel they delivered exactly what we discussed. I'll definitely be using them again in the future.

Asked for an estimate to repair my heat pump. Technician was very courteous and professional. He…read moresuggested that rather than fix the 5 year old unit, I should replace the whole system. He gave me a verbal estimate of about $7500 based on his experience. When the actual estimate came through email, it was around $9500! Ended up finding out my unit was under warranty and was able to get it fixed through my original contractor.

These guys were very easy to work with. We needed to get an outlet installed in order to mount our…read moreTV and we also got a light fixture raised. Both things were done in a timely matter. I plan on using them again for any other electrical needs that we have.

Tyson came to install a grounded outdoor outlet at my house. He was running late, but called me to…read morelet me know, and then arrived in the timeframe he said he would. He was friendly and took the time to explain to me what I did/didn't need to have done and let me make the decision. I ended up having him do less work than I thought I needed, based on the information he gave me once he got to my house. The final bill was pretty close to the estimate, which was far lower than any other estimate I got. Also, they were able to come out sooner than any other place I called. Shawn was also super helpful in the booking process- she was super responsive and helpful in assisting the electricians in figuring out what all they might have to do in order to give me an accurate estimate. Overall, I was very pleasantly surprised with the whole experience!

My A/C wasn't working. Western was able to get a guy out within a week, which is pretty good for…read morethe middle of the summer. Fortunately for everyone it was an easy repair and I had cold air coming out if my vents again. My only complaint is the lack of updates- you get a 3-hour arrival window but not so much as a 'your technician is on the way' text or email to keep you updated. Such a thing would be helpful.

I am a big fan of of Western Heating and Cooling and it is the only company I call when I am in…read moreneed of HVAC services. I initially found them with a Groupon and was impressed. They fixed an aging air conditioner and fairly recently replaced my gas furnace and air conditioner. It was 29 degrees the day of service and I offered to postpone the service. They came anyway. They came a year later to do a courtesy check on the furnace and decided to wait for the check on the air conditioner when it would be more obvious that it was working as it should. Before they installed the new equipment I had asked if they would install an automatic cutoff device on the gas in case of an earthquake. They said they don't usually do that and I was okay with that. Then they called and said they had found the device and would be happy to install it. Recently I noticed that I had a lot of cold air coming in the cabinet above the stove microwave. I had had my roof replaced by Evergreen Renovations and Roofing and suspected that they hadn't hooked up the ducting and vent correctly. I had called the roofer and was told it wasn't their responsibility to hook it up but they would do it as a courtesy if the ducting was flexible. Western Heating and Cooling shared my thought that if you unhook somethinbg, you should reattach it. I didn't know who to call but I asked Western Heating and Cooling if they could check it out. While the roofer showed me a photo of a rigid ducting, the HVAC people showed me a photo of the ducting with a large hole in it. Once again, the weather wasn't ideal for them coming out. It was supposed to get to 102 degrees and I was concerned about their safety in my attic. They still came out, fixed the problem and even did some nice work inside the house around the duct in the cabinet above the microwave. I was thrilled. I asked if that job was something they would usually do and was told that, no, it wasn't. but they would do what need to be done to help me. They are polite and thoughtful about my property and keep me updated as to when they are going to arrive and, unless, there is a problem on the road, they have been prompt. I have recommended Western Heating and Cooling to many people and would highly recommend it to anyone needing their services.

Shannon was professional and solved my furnace issue with a couple of questions and 29 years of…read moreexperience. Wish Willamette HVAC would have fixed this very basic issue one out of 3 visits they made. Wish I would have gone with Wilfert the first time. You have a customer for life.

We thought our 15 year old AC unit was a goner 2 years ago and after being quoted as needing a new…read moreone by one company I was referred to Wilfert by a neighbor so I called them for a second opinion. Shannon talked through our options with us : buy new (which was still cheaper through Wilfert than what the other company quoted us) or try to repair the current unit but it may not work and we still may have to buy a new unit anyways. We decided to try to fix the current AC since it was September and then the following Spring look at replacing it if necessary. Shannon was able to revive it and it has worked perfectly ever since. He came out and serviced it the next Spring and again this year and it's still working perfectly.....I will only use Wilfert from now on.

Our gas heater had cracks in the heat exchanger and we needed to replace it. Pioneer came out the…read moreday of the call, gave us the best estimate, and did the installation the day after. That was really easy plus it didn't cost nearly the nightmare i thought it was going to be. Our house will be safe from CO and we have a new heater that didn't cost an arm and a leg. Thanks!!!!

Our Furnace went out during a cold snap. I gave them a call and made an appointment, but it was 1…read moreweek away. I asked to be put on a wait list and I was able to get a repair done in 3 days. Mike came out and fixed furnace in just a few minuets. Only 1 parted needed. I will definitely call them again if needed. Barbara