Everything, Is what went well!!! Susan was awesome and very helpful. The perfect front desk person to greet you and make you feel welcomed in the morning! read more

This hotel met all our needs. The parking garage can be a bit confusing, but downtown is very busy, so it's nice that the hotel offers one at all. The rooms were clean and comfortable. Breakfast was great -- you can choose from a buffet or order off the menu, and we all enjoyed our meals. read more

Hilton Garden Inn Bloomington - Lobby - Hotels Near Me - Bloomington, Indiana

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Absolutely excellent stay at the Hilton Garden Inn during our visit to Bloomington after the holiday. The hotel was super quiet since it was the day after Christmas, clean, and all the staff we encountered were very friendly. Loved the thoughtful gift bag at check-in since we stayed at Christmastime. Could not beat the nightly rate during this time period. Recently renovated. Spacious room with all the amenities we needed. Nice restaurant and bar. Parking onsite. Great location. We felt very secure here. Highly recommend! Especially during their off-season when the college kids are on winter break. read more

Centered in Bloomington and very convenient! The rooms were not too small and the stay was enjoyable. The place was clean and good enough for getting the job done read more

Great proximity to downtown Bloomington and the IU campus. Nice safe place with quiet rooms. Not the fanciest place but you're in the middle of Indiana, what do you want? read more

The good stuff first . The rooms, Lobby and restaurant area are all really nice and newly remodeled. The location is great but also the source of my lower score. Because it is a downtown location with rooms on the street it tends to be noisy. I highly suggest the highest floor possible. I was on the 2nd floor with my windows overlooking the sidewalk. I could hear people walking by and talking until later at night. The other nice thing is the atrium. Great outdoor furniture and secluded from the busy city center. It's a great spot to bring your dog as it also has pet clean up stations and trees with lots of nice birds to watch too. Now for the bad part. Since there is no private parking lot you have to park next door in a city garage. It's very low at 6'-10" so if you have an over height truck forget it. My standard Ford F150 fits but even it was a little uncomfortable feeling. Also with longer vehicle navigation inside the garage is a bit tight and the spaces are narrow. But even worse is that as a hotel guest you have to park on the upper floors then ride the elevator down to access the hotel through an outside entrance. Then get on a different elevator to go to the hotel lobby. I didn't see any carts to make carrying luggage easier so I just made 3 trips up and down the elevators each time. Maybe they have carts but I didn't see them. And of course you have to pay a daily fee to the garage and use a key card to get in and out.So really the parking is the worst part for me but I don't know what else they could do at this location. read more

Hilton Garden Inn Bloomington - Hotels Near Me - Bloomington, Indiana

The front desk check in was quick and friendly The room we got was a nice size with standard decor BUT it has not been cleaned properly. Ever sliding counter surface had stained and hadn't been wiped down. The grout in the shower is moldy. The floors have old footprints from past people that are signify larger than our small 6.5 sized feet. And stains on our sheets. Basic cleaning has not been done. read more

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I will start with the positive... it is centrally located. Other then that it is sooooo 2 star! At check in I'm not sure if he had a heartbeat? I mean he was nice but really could care less about anything! The rooms are tired and borderline clean. I would suggest in advance to request more towels. You barely have 1 set. The temperature is either sweat your a** off or freezer your a** off. There is a restaurant attached- the staff there is nice but the food is frozen deep fried/ warmed up crap! The WORST part is the shower in the morning is COLD! I let it run for ever too! I'm still pissed off about this!! Especially after I froze my a** off all night! I will never and I mean never stay there again! read more

This place got a glow up! I often stay here when I'm in town because of the location near the square. I wasn't able to check in but the front desk folks were super helpful & accommodating: they helped store my bag, gave me the wifi code and let me post up in the lobby to take work calls until my room was ready. When I got up to the room, I was pleasantly surprised by the new look & feel! It looks way better & much more modern now. I did expect it to be cleaner than it was (e.g. dirty floors in the elevator). Paid parking is a shared structure with the Mercury Apartments so sometimes you have to go way up on higher floors. read more

First of all the Bloomington area is amazing and this hotels' location is in the heart of the city with easy access to all the sites dining IU campus and more. Second the rate for this hotel is very reasonable. Third one might expect a college town or similarly an airport location hotel to have some wear and tear. That all being said we had expected a slightly nicer room than the king premium we stayed in. Upon arriving the room was very hot which is not uncommon but the old a/c unit undoubtably on its last 6 to 12 month of service like- took a long time to cool things off. Our corner room and bath seemed very small for premium king but HGI rooms are often much smaller. The bath room fan sounded like a Harley motorcycle, and there was mold on the tub and bugs crawling out from a hole beneath the tub (see pics). One elevator being out of service did not help matters. Overall parking was easy, the staff very friendly, and the hotel location again could not be better for enjoying the area. A decent stay but you may want to try the graduate hotel nearby or the newer home2suites. read more

Hilton Garden Inn Bloomington - I've seen worse but it's never a good sign to see mold along the shower tub perimeter - Hotels Near Me - Bloomington, Indiana

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You must wear your face masks, and also this is a social distancing hotel. So far, so great! I'm here for about a week, so I decided to stay at Hilton. So far, I love the hotel and the employees. The room is clean, have a coffee maker, but I don't drink coffee. Many residents near by and a nice comfy bed. They have snacks and drinks at the check out desk. You can pay for your snacks immediately, or it can be billed to your room. Great hotel, and I'm happy that I chose here. read more

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Stayed here for one night this past week. My room was clean and about what I expect from a Hilton Garden Inn. The downside to this property is the restaurant where we had breakfast. It is long over due for remodeling. It is dark and just dark. We did have drinks at the bar. The bartender was friendly. This property would be great if they completely redid the restaurant and bar area. read more

Super clean hotel, hallways smelled fresh and rooms were perfect. Spacious fitness center with multiple treadmills. Staff was inviting and there was coffee and water available in the lobby. Very pleasant stay. read more

I arrived late and left early, so I can't rate the amenities. Can say it was clean. Room was good size. Was quiet stay. Disappointed that the restaurant is closed on Sundays. read more

This hotel is well located, in walking distance to many restaurants. Be aware that you must pay to park in the parking structure behind the hotel. Also, unlike other Hilton Garden Inns that I have stayed at there is no free breakfast. There is a restaurant attached to the hotel where you can buy breakfast. We went there but after waiting about 10 minutes for a server, we just decided to walk down the street and go someplace else. We were there for 3 nights and there were elevator problems the entire time. One of the two elevators was down and the other one stopped at every floor (we were on the fifth floor), making it a long wait. The overall cleanliness was average at best. We were there for 3 nights and they never cleaned our room or even gave us new towels. I saw a guy cleaning a room down the hall and asked him for some shampoo and fresh towels. He was friendly but said he could only give me two towels. Overall, just not a great experience. There seem to be plenty of other options in Bloomington so we will try someplace else next time we are in town. read more

Found beautiful Hotel (outside impression), next where to park ? There is a parking garage right behind hotel (sign says .50/ 1/2 hr... Good news once you check in, your room card gets you in and out of parking garage. --- cha --. Woke up by fire alarm 2:30 am and it was evacuate situation. Updated 2020... Filled out questionnaire and received 2.5 page letter of excuses from staff on why no one answered phone and how low staffed they were during fire alarm event... and 'if there were anything they could do for our experience let them know'.. I would think a refund would have been in order not a 2. 5 page letter. Hope to not spend that much money and experience this kind of event ever again. read more

Hilton Garden Inn Bloomington - - 2:30 am evacuate (fire alarm). Thankful for fire response. No one from hotel said anything to us... - Hotels Near Me - Bloomington, Indiana

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We were in town for a quick (less than 24 hour visit) and booked this Hilton Garden Inn. HGI has become one of our places to stay, and we absolutely loved this hotel. They always has these amazing lobbies with a fireplace and multiple seating areas and is very warmly decorated. There is always ice water available, and a little shop where you can get snacks and beverages 24 hours a day. The pool, while a bit on the small side, is nice and well maintained. The hot tub is very nice and situated close to the pool. In fact, the hot tub ranks up there one of the best we've ever seen. Coaches is great for a meal or a late night snack. Their wings are exceptional and the Diablo sauce is hot. HOT...so right at my optimum heat level. Our server (Raelle) was very friendly and helpful. All of the staff we encountered were helpful and genuinely concerned that our stay was great. Whether it was answering questions or suggesting some place to eat, our staff encounters we met with professionalism and a helping hand. Definitely a hotel we'll stay at the next time we come to town, next time hopefully for more than a few hours. read more

One of the worst hotel stays I've ever had. No towels. Well they said, our guests hoard towels in their rooms. Probably due to the fact they don't clean the rooms regularly or purchase enough towels to have extra, great plan. Next Issue, elevator broken well you know who needs an elevator to move around the massive amount of luggage to move your child into school. Next issue, elevator in parking garage broken, see previous comment. The good news you get to pay a price gouging $400/night for this awesome experience. I would go literally to any other hotel in Bloomington. read more

Stayed here one night visiting IU for my younger sisters college orientation. We had arrived at the hotel around 11:30 p.m., and had to stand in front of the door for 20 minutes trying to call someone to let me in so I can check in for the night. After we finally checked in, our room was fine, but the fridge had previous old take out containers full of moldy food that I guess they forgot to clean out before our check in. Overall, definitely is fine to sleep in for a night, but nothing special. read more

Perfect location within walking distance of great shops and restaurants. Very clean hotel with a nice lobby (great place to work) and a nice sports bar adjacent to the lobby. Masks required per county mandate. I only offer a 4-star because it is so difficult to get on the WiFi and the sundry shop is missing some critical personal toiletry items like anti-perspirant and razors. But, most importantly, the staff is friendly and helpful. Watch the cancellation policies for big events like move-in week, graduation, etc. they don't necessarily match what is on the Hilton App. read more

Had a quick stay here for a girls weekend everything was great. Clean room, great front desk staff and awesome location. It was worth the extra $10 bucks for a day to get parking garage access. read more

10/21/23 Paid $700 for one night and we tried checking in at 4:00 and there was a lobby full of unhappy guest, including ourselves because we were all told our rooms were not ready, well after given check in times. Once our room was ready the elevator was broken and we had to take the steps. Once on our floor the hallways were completely lined with dirty linens and towels which we had to step over. The hotel was a complete disaster. Mind blown. We overpaid and were taken advantage of. Never again. read more

Last time I stay here at the Hilton Garden Inn. I'm a faithful Diamond member and have stayed at many Hilton Garden Inns. Although it's not the worst, it is close. I am in my third room. The first two were dirty and it looks like the cleaners didn't vacuum or sweep. The third, which I'm currently in, smells really bad. I am too tired to complain a third time so I'll deal with it as this time it's a short stay. When I come back (I'm a frequent visitor) I'll stay elsewhere. This is unsatisfactory. The only reason I give two stars is location of hotel. read more

This place has been nice for the most part during my stay, free water, and a nice snack selection which is always nice. Their help yourself breakfast includes fruit, toast, and cereal all for $6.50. What is that? There was no eggs, bacon, etc. But, if you do want an actual breakfast, feel free to take a seat at their restaurant and order there. You get one waffle for $8! One waffle?? If you are staying here while in Bloomington, I definitely recommend finding a nicer or more town like breakfast place. read more

I'm astonished by the good reviews here. We stayed there one night. Not only is the decor old and tired, but there was an extra, previously undisclosed fee for parking; there was absolutely no information in the room (about room service or the lack thereof, nearby establishments or other information); the towels in the bathroom were paper-thin...I will say that the beds were comfortable, and the location is good--near the University. read more

So where do I begin!! checked into hotel this past Friday night for the weekend with my husband. first room they gave us was not clean or ready for us. They told us they had no more rooms, and they did not know when our room would be cleaned. We had plans and both needed a shower. while I was asking him for a new room a friend of our checks in and he got his room, but we could not have another room. We are Diamond members and I guess it didn't matter. Finally, got our room. right!!! well this is where the story gets upsetting. We went to bed that evening and woke up to stained sheets that where not seen the night before. I jumped up and pulled the sheets off the bed and the entire right side of the bed had a gross stain obviously still moist enough to seep thru our sheets. Disgusting!!! Call the front desk and they didn't do one thing, so we called Housekeeping and the head housekeeper shrieked when she saw it and told us they would take care of it. So, we had plans and went on with our day. We came back at 4pm to find out they did nothing and had no intentions of doing nothing and expected us to sleep in that room. It looked like someone was killed in the bed and they made the bed up without saying anything. It was a horror story!!! To our surprise we go down to the front desk thinking they would be compassionate and have another room for us. Well here goes another story. Erica the front desk person was rude to my husband and I and she didn't care at all and said she could not do anything. We asked her to call the manager, but no manager was available. She then got ruder told my husband and I to calm down and deal with it. She then walked away and slammed the door behind her. Another guy comes out of the office and does nothing. A sweet girl named Noele came into the picture and said how sorry she was for their behavior, and she would start looking for another room for us in Bloomington. Within 10 minutes had another hotel room for us at the Hampton Inn. While we were dealing with that another customer comes up and mentions she has bedbugs in her bed at the hotel. This hotel is such a disappointment for a Hilton Property. I just wanted to share. Would not stay at this hotel ever again!!!! read more

Terrible service because a high profile client was in town. Had a reservation for a year for a king room, put in a Double Queen. Kept getting offered to be put in said king room, never actually happened after days of promises of being called when it was ready (also never happened.) There were compensation that was soft offered and those offers never actually materialize. Manager Trent seemed very put out when I asked for those things to actually be offered since he was dealing with the other high profile client. Makes me not want to stay at a Hilton property. read more

Check in was a breeze and they offer a light free breakfast and coffee in the morning. Free parking in the attached garage and they also have a pool! We were only here for a night but liked the convenient location and the friendliness of the staff. The room itself seemed pretty outdated and the bathroom was in major need of some upgrades. But we would stay here again if ever in Bloomington. read more

Disappointing for a Hilton Garden Inn, especially during move in week for Indiana University (i.e., the price of a room was inflated---very high). The hallway carpeting was worn and dirty (clearly in need of replacing), and the room had a persistent, unpleasant, metallic smell. None of this would have mattered much if the price had been reasonable. But it was not. Others have commented in their reviews on the $12.50 per day parking fee, which is also outrageous. Dear Reader: you have other options! We will select those other options next time, including the Hyatt around the corner which apparently was not inflating prices for move in week, and the Graduate (which was), once prices there go back to normal. read more

While the property is a bit dated the bed was very comfortable and the staff proved to be very helpful.

Nice little hotel in Bloomington Indiana for those that are visiting their kids at nearby Indiana University. In fact, you can just about walk to campus if you are a good walker and the weather is co-operating...and if not this hotel is still right in the middle of downtown Bloomington, so all the nice restaurants and city activities are right outside your door. Hotel wise it was a typical Hilton Garden and I mean that in a good way...very nice rooms...clean and stocked. It is attached to a multi-level parking garage so you have a nice convenient place to tuck your auto while in town. Classy lobby area where you can sit by a fireplace while you wait for someone or call a cab. The lobby is also a nice area to lounge in in the morning with the free AM coffee service...bring a book and sit in one of the couches. Right off the lobby is a Coaches Corner restaurant. Its a sports bar but is a nice addition to the hotel property for when you get hungry. Nice pool and fitness area. Fitness room has a few free weights instead of just all treadmills and cross-trainers. When you are in Bloomington visiting at Indiana University this is a good place to stay. Fills up pretty fast though on the big campus weekends - Freshman Weekend, Parents Weekend, football games, etc. Try it. read more

Having stayed in all the Marriotts, Hiltons, and Intercontinental joints in town, HGI wins hands down. Pros - Location: It's right off the square and on one of the main drags in B-town. That said, if you're a light sleep, request a room on the parking garage and not the street side. - Staff: Friendly, kind, and not too obtrusive. Some of the other folks (and this may be an Indiana thing) are too generous with the welcomes and greetings. Sometimes you just want to get your key and get to your room and not make new friends. - Rooms: Clean, newish, and without issue in my many weeks here. I haven't eaten in the restaurant but I tend to avoid hotel food as a rule. I don't pay for parking (usually $5 per night in garage) as there are usually free spaces until 7am all around the block. Don't get me wrong - it's not 5-star in most decent sized towns in the world, but for B-town, it's as close as you're going to get. read more

Hilton Garden Inn Bloomington - Hotels Near Me - Bloomington, Indiana

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Way over priced. Lobby was updated and presentable but the rooms were outdated. The restaurant and bar were closed but still they advertise them open. $12.50 for parking added to price of room. Toilet ran all night. Heater turned on and off with loud noise every other minute. View from room was of the sheriffs department. Getting to and from car to hotel was a journey. Spent night before at Marriott a couple blocks away for half the price. Room was updated and much nicer. Street parking lot was free and easy to access. Spend your money there. When I complained to Hilton's manager he said there was nothing he could to for me. Ruined the end of a great weekend. Don't stay here. read more

This was a terrible experience. The room was dirty, the elevator was broken, the lobby seemed run down. Truly awful. I tried to check out after the first night stay and was not allowed to "because the reservation was booked directly with Hilton" so I was charged for 2 days. Called Hilton and they offered me one night stay at another Hilton Garden (even though they made me pay for 2). I will NOT ever stay in a Hilton Garden AGAIN! Let me know if anyone wants my voucher:)! read more

Employees apparently start their workday at 8 AM. How do i know? Being placed in a room next to housekeeping i heard the heavy doors slam repeatedly beginning at 8 AM. i called down to the desk at about 8:30 AM to ask that they be mindful of guests trying to sleep. NOPE doors continued to pound shut. Very disappointing as we were preparing for a 1400 mile trip. Rest is important. Would not recommend to anyone who needs sleep past 8 AM. read more

So we made our reservations back in June three rooms on a November basketball night. The three of us arrived at the hotel registration desk at around 3 pm. After a couple minutes a manager came about and told us sorry they had given away our rooms and had arranged rooms for us at a hotel three blocks away (three blocks further from the town square). As ten or so bystanders looked on, we said what do you mean? Yup sorry he said nothing I can do but we will give you points. We had paid for the rooms back in June - they charged our credit cards. They waited until we got to the hotel and then told us we had to move. No refund at all even though they moved us to an inferior hotel. No real anything except an offer that we could still get our points. Big deal. What a lousy experience. My recommendation - pick anywhere but here if you want to be sure to have a room when you get there. read more

I booked one night at this hotel in order to fly out the next day. I had taken a COVID test in order to be able to travel and unfortunately it was positive. I had no previous symptoms or indications that I had COVID. I was led to believe when I booked this room that they would be flexible and that it would be possible to get a refund if the worst-case scenario of having a positive COVID test happened. Instead they've charged me the full rate for the room. They are not flexible when it comes to their COVID policy and cancellations. I will not be using Hilton hotels again. read more

Don't stay for the "breakfast". Get a room opposite of the street because this place is noisy. No foam pillows and the on-premise restaurant isn't open other than for "breakfast". Thankfully only had to endure it all one night. It's manageable but not a Hilton experience unless this is the new Hilton? read more

For the most part, this is a fairly standard HGI. The rooms are clean and large enough for me on business travel. The mattresses are too firm for my tastes, so I generally get a double room and sleep on the comforter of one bed with the comforter of the other bed covering me. The pillows are also pretty worthless, but that's unfortunately the standard at most hotels. It's hard to predict when the gates will be up or down in the parking deck. The only other negative about this hotel is the hard to access stairs. I like to take the stairs when I can, and they can be somewhat difficult to access/use in this hotel. Sometimes my room key won't open the door on my floor (or the first floor), there's only one staircase that takes you to the lobby and parking. The other takes you through a maintenance area and then drops you outside by the dumpsters! The hotel is close to some excellent restaurants, and a short walk from many more. It's in a neat part of downtown, so you can always take a nice walk around the area in the warmer months. The staff are quite receptive to guest comments. When I checked out, I was asked what they could do to make my stay better. I asked for more caffeinated tea selections at the front desk in the morning. After that, I received an email from Beth saying it would be taken care of. The following week, after checking in, Taylor came up to my room with extra tea K-Cups for the Keurig in my room. They also made sure to have some breakfast tea packets at the front desk in the morning. Not exactly a selection, but the effort was really appreciated since I'm not a big fan of coffee! Those stand out in my mind. All the front desk attendants have been great through all hours of the day & night. I've really only eaten breakfast in the restaurant, and Lynn & Tui are quite friendly and quick to take drink and food orders. The hot food on the buffet changes a little bit each day, and the omelettes are tasty, though it would be nice to have more ingredient selections - as far as I know you can only get one or two kinds of cheese. read more

I waited about a month or two to write this review cause I wanted to be fair, and not come from a place of anger. That said, I won't revisit the incident my family had at this location, as I don't want to tarnish a brand I do enjoy visiting, and I'd hate to bash them over the stupidity/rudeness of one employee, when the rest of the staff was amazing to us. That said, please tighten up the ship guys. You are the nicest hotel in the area, and customers expect a high level of service around the clock. This includes the late night crew.. read more