Only giving 1 star because that's the lowest allowed. The place is disgusting! We booked (and prepaid) a room through booking.com for a FOUR bed room. When we arrived we were told "sorry we don't have that room" The best they could offer was a two bed with a fold out and a cot. Unfortunately due to the hour we were stuck. Got into the room and the fold out was nasty. Filthy and stained. The mattress in it was even worse. Absolutely VILE! The cot that was brought up was torn up and gross as well. The employee Andrew offered to bring a pad for the fold out and it too was stained and disgusting. Needless to say no one slept on it. There was a TOENAIL CLIPPING on the bedside table!! The curtains were stained, the towels were stained and to top it all off there was NO HOT WATER. Two adults and two teens.... No shower!!! The hallways reeked of cigarette and weed smoke. The doorknob was broken, held on with electrical tape. Not secure at all. Would not let my worst enemy stay there! read more

See all

Called and reserved a room. I told the woman we would be arriving late. (After 11:30pm) Upon arriving the man at the front desk told my husband they gave our room away because their system booted our reservation. After having to call 10 hotels in the area that were all booked we found Margaritaville. Highly recommend not staying at the Hilton. read more

What a great place for breakfast! There are many options from which to choose, and the food is very good. The service is excellent, too. The Hilton Garden Inn is also a beautiful place to enjoy one's breakfast: peaceful, clean, and nice surroundings. read more

Hilton Garden Inn Pigeon Forge - Scrambled eggs, sausage, cranberry & hot tea - Hotels Near Me - Pigeon Forge, Tennessee

We recently spent 3 nights here and the experience was excellent. The customer service was extraordinary and the location was very convenient. It was just off the main road through Pigeon Forge and was nice and quiet. The outdoor pool was delightful as was the whirlpool. Didn't try the indoor pool but it looked really good as well. Excellent experience and I highly recommend this location! read more

No complaints! Very nice and clean rooms, nice pool area with a fun water slide, and friendly staff. Second time staying here and definitely not my last read more

This Hilton is very nice. Looks like they just had some renovations done. It's clean, spacious rooms, and the staff working here are very courteous and helpful. The location is perfect to get around Pigeon Forge and off the main parkway by a block, so you don't have to hear the traffic. Most rooms have a nice view, some even have balconies. There are a few Hilton Diamond parking spots up front which were nice to use with our Diamond status. We didn't try the restaurant, but saw some folks at the bar eating one night and others eating breakfast. Overall, it's a nice hotel and we'll stay here again. read more

Ok! So it's October and rates are ridiculous everywhere- this was a decent price considering the over inflated October prices. We got a suite and the room was huge! The couch in the living room is rock hard and not comfortable at all. Thus it went unused. This would be great for a family as the kids could watch tv in the living room area and there's another tv in the bedroom area. The bathroom has a beautiful natural stone accent wall and was also large (though I think we were in an accessible suite so maybe that's why it was so large) The TV's were a disappointment. Old. They didn't have any app options: not smart tvs. We got spoiled by the Fairfield inn and suites in this department where we could watch Netflix etc. The beds were ok- not super comfortable and they have those pillows that smoosh/ your head sinks into. It's dog friendly which is why we chose to stay here- most dog friendly hotels are gross so we were happy to find a decent dog friendly hotel and that's why it gets 4 stars :) read more

Hilton Garden Inn Pigeon Forge - Suite was massive - Hotels Near Me - Pigeon Forge, Tennessee

I wanted to make sure Management and the owners know that the night auditor Chevon is AMAZING!!!! It has been so refreshing to have wonderful customer service and the way Chevon has handled my first 2 weeks here is the best. I'm here for 6 weeks and his great positive attitude has made me firm in my decision that he is the best example of customer service. I have also personally witnessed his customer service with other guest and he handles them all with care and attention. So I will make sure to leave a review on every platform about how amazing he has been. Also my room is always clean. My towels are always fresh. A the coffee in my room that the hotel provides helps me start my days off beautifully. Well done Chevon and Hilton read more

Spent 4 days three night last here while visiting Gatlinburg. My sister's family loves this place so we went in her recommendation. It is very clean and nice amenities (outdoor pool with slide, indoor pool, and movie theater). We had the breakfast rate and we all enjoyed it daily. They have a cook to order or a continental breakfast. We loved how friendly the servers and cooks are! They were out of accessible doubles but did have a shower chair available! The location is off of the parkway but convenient to everything. read more

La atención fue buena. Apesar que estuvimos un solo día. La experience fue buena para descansar y pasar la noche esta bien. El hotel es pequeño. Y bueno un poco de ruido nada más. El lugar donde sirven el desayuno también pequeño pero me gustó. read more

The staff were nice and easy check in and check out. The hotel is clean. There is a nice fire pit outside. They have 2 pools-one indoor that is heated but was not very warm. The outside pool was closed for the season. The hot tub was outside which makes it hard to use when it gets cold-it should be inside. The beds were very hard and uncomfortable and the pillows flat and lumpy. The TVS were old and had only cable-no streaming. I got burned by the light by the bed-it is too hot to the touch and could be dangerous for kids. The breakfast is not included. They do give free coffee downstairs. Overall it is decent however could use some upgrades. read more

Such a sweet room! Fireplace in the wall!! Jacuzzi for 2!!!! Large walk in shower in bathroom! Large walk in closet! Balcony with 2 chairs & little table! Coffee pot! Microwave! Fridge! King bed! Wonderful location located on road behind the island! Wonderful friendly staff! Pool with water slide ! We will be staying here when visit Pigeon Forge read more

See all

$160 of shoes stolen. We decided on one day of our vacation to take a day trip to Gatlinburg. The day prior we had bought new shoes. We were gone from 9am to 7pm. When we got back to the hotel it was found out that our shoes had been stolen. We had requested that housekeeping not go into our room until we left. The hotel will do nothing about it. Highly recommend not staying here. On top of that the breakfast is terrible and to get anything decent you have to pay more money. I would give a 0 star review but can't. read more

Clean lobby, clean rooms (as to be expected)... However there are a few little issues that me and my family experienced. Booked 3 rooms and each room has water that simply will not get hot for the shower. Minor inconvenience for some, but if you're paying in the thousands for a few nights stay you may hope at the very least you could get hot water. How about breakfast? Not included with your stay! Not a bad price point though at about $10 per person, still sucks that something so simple can't be free though. read more

Friendly accommodating staff! Arrived late and staff helped get us settled with the accommodations we needed. Clean bathrooms and rooms with modern decor and convinces close to the main strip with parking! read more

Very nice place, room was way bigger than I expected for the price. Everyone was very nice, room and accommodations were great, very quiet. Worth every penny. read more

Great hotel 1 block off the "strip" of Pigeon Forge (traffic, go-kart tracks, t-shirt shops, mini-golf, etc.) and in a little shortcut (Teaster Drive) if you want to go to Dollywood. Outdoor and indoor pool a hit with the kids (open until 11 - don't expect peace and quiet, even in the hot tub). Might want to ask for a front-facing room to avoid pool noise. Full bar, restaurant with apps and entrees. Lo and Hi constant fan option on thermostat - I'm a big "fan" of this for noise reduction. Plenty of hang-it space in lobby, and also small seating areas outside, including small deck with chairs out front and a covered porch in back. Natural gas fire pits by pool and in front. I saw a family roasting marshmallows by one. Very clean. Friendly staff. As expected from this Gold Hilton Honors member. 36-seat movie theater you can use or share with others. On this day, Moana was showing at 8pm. Not much parking in front, but plenty in back, and rear entrance as good or better than front (closest to elevators). Well-lit. Hampton right next door. read more

Hilton Garden Inn Pigeon Forge - Hotels Near Me - Pigeon Forge, Tennessee

This establishment is a beautiful property. The Hotel is on a backroad just off the strip which makes traveling to & from places so much easier. It's centrally located in the heart of the tourist attractions. Brandy @ the front desk was very knowledgeable, friendly and always smiling. Made it feel very welcome. Our room layout with the King Bed and Jacuzzi was very clean, comfortable and worth the upgrade. Housekeeping did a great job turning down the room & keeping our Kuerig fully stocked. Breakfast cooked to order was delicious and reasonably priced. Pancakes, French toast, omletes, cereal. Muffins & all the fixings... Highly recommend staying @ the Hilton Garden Inn. read more

We wanted to stay at the Christmas Inn but they were full. This Hilton is across the street. We wanted to stay at the Black Fox Lodge Hilton but it didn't have a room like we wanted....(king bed, in room jacuzzi, balcony...lol). The Black Fox Hilton lady looked up all the others with us on the phone and found this Hilton Garden. It is exactly what we wanted. The room is fantastic. Jacuzzi in the actual room next to the bed, fireplace built into the wall, good flat screen tv with premium channels, balcony. Clean and fantastic. There is a small movie theatre but I haven't seen it yet. We only came for the lodging. We aren't in TN for any reason, just drove from Cherokee. Cute entrance that doubles as the restaurant. I didn't give 5 stars bc the girl working the front desk was just BLAH. Very very Blah. She wasn't informative at all. She didn't tell us about the pools, little gym, restaurant, movie theatre, anything. I had to walk the lobby picking up hotel information for hotel information! I asked her what was on the $12 breakfast buffet and she said she didn't know and there might be a menu on a table...really?! The breakfast set up is 5 feet from check-in. Maybe she only works nights. IDK. She gave us a parking pass and I told my husband to go ahead and go put it in the car, she yelled what are you doing your room isn't that way. Thanks for being all loud and rude. Hilton honors member; given no WiFi info, check-out details, nothing. I blame her for that entirely. Soooooo she is the reason this hotel can't match the Christmas one across the street and when I come back to this area I will pass on the this Hilton. (The Christmas Inn people were unfreakingbelievably polite...I thought they were all gonna hug us....really....they show you rooms and give you a tour...our guide was dressed like a Polar Express conductor). And wow I spent this much time talking about another hotel lmao. The power of a rude person at a front desk is that influential. read more

It is so fun here the pool is so cool they have a hot tub, fire pit, and a water slide which is fun to play on. I would recommend staying here if you ever need a place to stay read more

Very disappointed with checking in apparently they must only have one housekeeper in the whole building. The room is very nice I must say, but as far as front desk goes thumbs down . We heard them whispering that we were silver Hilton members and magically our room was ready. I also spoke to an employee there and they said our room has been ready since130pm they made us wait an extra 2 hours for no reason. Manager told front desk clerks we were Hilton members and magically our room was ready now I know and my spouse knows it was intentional I just think maybe we weren't the right kind of people they are accustomed to but we love Hilton hotels and we are not going to let them ruin our stay. read more

Hotel clean and pleasant to stay in. COMPLAINT: Even though signs are posted for everyone on the property to wear masks, the employees and guests were not masked. Why have signs? read more

Elizabeth is an incredibly rude and unskilled employee with absolutely no customer service etiquette. She charged our card $222 days after we never stayed there. We cancelled a reservation that was made 2 hours before because we were notified the room we had booked had a leak in the jacuzzi. When I called to inquire why she pushed the charge through multiple times she called me liar and said we never cancelled. I would give 0 stars if possible because of rude and dishonest employees who offered no reconciliation whatsoever in fixing their mistake. read more

Superior , fabulous location close to most of the attractions in the Gatlinburg / Pigeon Forge area . The lobby was very classy , comfortable and inviting . The staff was friendly and courteous . Breakfast made to order , cost 9.95 adult 5.95 child but well worth it . The food was great. From 5-7 they have half price appetizers and 2.00 drafts and 1/2 price drinks . The room was very clean , beds were comfortable and plenty of amenities . Would stay here again . Establishment is fairly new so no outdated decor . read more

This is a beautifully built building with a modern interior. The location of the hotel is absolutely perfect, right off the main parkway in Pigeon Forge making it just tucked away enough to be quiet but close enough to all of the best attractions. The lobby is very clean and has appealing furniture and decor, and there was coffee and lemon water provided for guests. The elevators operate quickly and smoothly, and are also fairly quiet. Our King Suite room was very clean, modern, and spacious. The balcony was much larger than I expected, perfect for winding down after a long day touring the city. Our bed was extremely comfortable and had just the right amount of bedding, enough to keep you comfortably warm without overheating. The hotel offers meals and happy hour, which was a big plus. My husband and I ate breakfast here both mornings of our stay are were not disappointed. For about $12/adult, we had access to the typical hotel breakfast (yogurts, bagels, fruit, cereal) as well as delicious made to order by the chef items, such as pancakes and omelets. It's more than worth the price as it is all you can eat! I was overall very impressed with this hotel and look forward to staying again in the future. Why 4 Stars? 1) We waited around 10 minutes to be checked in. There was not a soul in sight, so we were extremely confused. The last thing that I want after hours in the car AND being 36 weeks pregnant is to stand around in a hotel lobby with luggage. The man who checked us in was polite, but did not make any apologies or question how long we had been waiting. A simple "be right back" note would have made a big difference. 2) The walls separating the rooms are apparently paper thin. This was mostly noticeable at night, when I could hear the television and snores of our neighbor. I know that this is a structural area, and honestly not a huge deal, but I feel that others should be aware that this is the case. 3) Our bathroom had no fan. I've never stayed in a hotel that did not have an automatic fan come on when the bathroom light was turned on. read more

This hotel is very clean, and the staff is very nice and helpful. One of the best Hilton Garden's I've been to.

The best hotel I've ever stay in inside of Pigeon Forge! Spacious rooms, very clean, modern! All of the items you need with the service of a Hilton! Even had fire pits for the cold weather!!! Digital keys! I would definitely stay here again!!! read more

Had a great experience with staying here. The rooms were clean and staff was friendly. They have a small movie theater with family friendly shows. There also was an indoor and outdoor pool with a slide. The parking can be a little tricky if arriving late. The hotel is just minutes away from almost anything in Pigeon Forge. read more

Hilton Garden Inn Pigeon Forge - Hotels Near Me - Pigeon Forge, Tennessee

Great hotel, the staff were ready to help us, the indoor pool was cool but the outdoor pool was closed, and the WiFi was spotty. Overall the hotel was good but I couldn't figure out how to use the key on my phone. read more

OMG!!! I cannot say enough about this hotel!!! We got taken on a cabin called all over and this hotel had a room for 6 days we could work with having 2 kids under 3 on different bedtime routines!!! The woman that took our reservation at 1am was AMAZING!!! The hotel was clean!!! Easy and fast to check in with over 50 buses staying in the area! The inside and outside pool is perfect for all ages!!! The rooms are super clean!!! The staff is SUPER friendly!!! They were courteous! The cleaning crew was even Friendly with our 2.5yr old in the elevator!! I hope they pass I truly cannot explain enough how this hotel saved my family's vacation!!! I went to the desk and said there aren't any towels in the pool areas and I saw what appeared to be the manager to go straight to laundry and fill up the outside and inside... the desk workers were soo friendly and quick!!!! Planning on annual vacations down here Bc pigeon forge is so family friendly and I guarantee I will be booking here every yr!!!! read more

Great location, excellently appointed, open rooms...but there were big problems that would cause us not to return to this location. We arrived for check-in, we had a short time between games to check in, our issue certainly and not the hotels. But when we arrived to the front desk the woman was on the phone, for a good three to five minutes during which we received no eye contact, no I will be right with you, nothing! As a Diamond Elite member we did not receive either water nor the free breakfast coupon. We rectified both of these later but as you can see from the photo she was extremely busy with her manicure(just gross to be doing this at the front desk of a hotel) and cookie eating and did not have time for such extras. While the room appeared clean, the shower handle had mold and all of the pillows clearly smelled like previously used pillows(not something you want to think about when sleeping in a hotel.). The complementary cookies were empty each time we walked through the lobby...glad the employees got their cookies though. Way off from the many other HGI properties we have frequented. read more

See all

We had a BLAST here! The pool, water slide and hot tub were A-mazing! We stayed in a Junior Suite and it was perfect for a family of five. The welcoming lobby and movie theater made it just like home. We even made s'mores at the fire pit. Samara, the assistant manager, found out we were there celebrating the arrival of our foster children and the staff surprised us with some delicious treats- what absolute kindness! We WILL choose this hotel again for a staycation! Thank you for your over the top hospitality and accommodations! The Baker Five :) read more

I stayed in a King-bed room with whirlpool tub. The tub was awesome, and the room is very clean and spacious. Staff is very friendly. I am sure I will stay here again sometime in the future. read more

I had scheduled 4 nights at Hilton Garden Inn because I have stayed before for the July 4th and the day before our trip my mother in law fell and broke her back, they were so very kind to cancel for me without any issues, just want to say how much we appreciate this and look forward to rescheduling at the same place if available at a later date, thanks so kindly for being so thoughtful , thanks Michael Trett read more