Bob Langholz is honest and upfront. He will tell you the…read moretruth about your vehicle, Prices are fair too. My 2004 Ford F350 was stolen, when I got it back I needed to have the door locks and ignition replaced. Along with some other things. Totally trust this shop!

Overcharged and do not do right diagnostics was charged almost $400 to simply reset a computer when…read moreI needed a high pressure fuel pump reaplaced

It is about time for me to appreciate how great everyone at the Maserati of Seattle is. My service…read moremanager has been Catia (spelled a Suh-tia) for the last couple of years, in addition to other great experts Eric and Seth. Before I start, I live in a Kirkland and I had a horrible experience with the *Customer Service Assistant* at Maserati of Kirkland (horrible is an understatement) and thus I decided to try the Seattle location. I could never go anywhere else. Just to clarify, the sales team at the Kirkland location is super awesome (worked with Michal and Josiah) When I first came to Maserati of Seattle, Catia was my service manager and I had come in for a yearly service. She is professional, humble and very attentive to details. My service was done and there were some missing small parts at the exterior of the vehicle and they were taken care of on the house. After my service, I was given details of three additional things that should be replaced during my next service and it is absolutely not urgent. I was given the details of cost of each of those items and their current health condition. Fast forward to my recent service, Eric helped me set up my appointment, did communicate that they do not have a loaner for me but I will have a pick up and drop off. Catia followed up about my appointment a few days prior as planned. After the service they mentioned that they replaced 2/3 items that were suggested, third one was not required at this time and can be done in the next service. In addition to that they pointed out another item to be checked during next service and also confirmed that it is not going to affect my car and it is safe by all means. Worked with Catia, Seth and Eric during my recent visit. The team is professional, attentive to details, humble and very kind. My pick and drop was done by David, we had some nice chat, felt like I was catching up with a buddy. Overall it was a joy and I look forward to my next service. *Unlike service center at Maserati of Kirkland, who will push and charge you for things that may not need replacement right away, then they will ghost you first and then be absurdly rude with you on communications.

My service appointment today was amazing. I showed up and was greeted quickly. Eric the service…read moreManager and Catia the Service Advisor were excellent. They had me in and out within 30 minutes from the time I showed up. Highly Recommend this dealer for both sales and service.

Honest, no nonsense and genuine people. They valued my time. Didn't try to sell me any work with…read more"car language" I can't decipher and didn't make me feel ignorant about any questions I had. They fixed the problem without drama or thinly veiled threats about how "they wouldn't drive away in that car, but hey, if you want to, it's your life." I'm being facetious, but you have no idea how difficult it is for a middle aged woman to find a car repair place that doesn't rip you off or treat you like a barbie doll without a brain. I just found my car repair place, and I will drive the two hours to Seattle from Port Townsend just to get the work done on my VW Bug. It's worth that much to me to be treated like a human, and further more? The manager, Mike ... awesome guy. Laid back, family man, understands the stress and cost regarding repair from the customers perspective, and very authentic about what he felt I should do -- as opposed to "OMIGOSH! FIX ALL THIS NOW OR ELSE!" Seriously. They rock. And their tow truck driver, Rolly, was super awesome too. No. They didn't pay me to write this and I don't know them. But I will see them often -- my car is a wreck. I have total faith they will turn it back into a sweet little slug bug that isn't a death trap. They said they could. And (one more time) they didn't make me feel as though I should ask my priest for forgiveness for not taking a home equity line of credit to get all the recommended work done that day. Thanks Mike (and the mechanics) Sarah from Port Townsend in the 98 Silver Slug Bug aka Work in Progress

I cannot emphasize this enough: do not take your car to this shop. Please do not be fooled by the…read moreYelp/Google reviews or the polished website like I was. I'm guessing the shop was recently sold or they pay people to publish reviews for them, because I had an absolute trainwreck of an experience with this place. I'm not being hyperbolic when I say this is one of the worst experiences I've ever had with a business. - They do not work with insurance, even if they claim to. - Took five weeks when they quoted me one. - Didn't call me ONCE in five weeks to update me about anything. - Stonewalled the insurance and didn't call them back. My car was vandalized the first week of May when someone drilled a hole into my gas tank, so I called around to five local shops for estimates. Scott Sherman was the cheapest, by about $200. So after I confirmed with Michael that they worked with insurance directly, and specifically State Farm, I arranged for a tow. I gave them the number for the insurance claims department and they quoted me one week to turn the car around. I let them know I needed to have it back before the end of May. I call in after a week and ask if the car is ready. They said they couldn't get ahold of my insurance after trying repeatedly so they'd call again. Naturally, didn't call to let me know. A few days go by and the insurance still hasn't heard from them, so I gave State Farm the shop's number to call directly. My insurance agent tells me that the shop won't call them back and only seems to pick up when they call from a different number. When I called, Michael said "oh you want to talk to the other guy but he's in the bathroom right now." Strange - he seems to have been in the bathroom every time I call. Two more weeks go by, and dozens of calls later, Scott Sherman hasn't even started working on the car nor have they filed any estimates with State Farm. At two points, the claims department called the shop to walk them through the B2B submission process. My agent confirmed that they didn't submit anything, despite telling the claims team they did. It's the end of May and Scott Sherman won't return my calls, work with the insurance, and still hasn't replaced my gas tank. At this stage, I'm worried they don't even have my car, so I stop by after work to ensure my car is really there. I go in to light a fire under them and they tell me their computer hasn't been working but they can get me the quote the insurance has been asking for. Interesting that they knew exactly what I would ask about before I even had the chance. Thankfully, my car is still there, but excuse after excuse and they say the car will be done by end of the week. We're well into June at this point, and I'm starting to look up legal options to prepare myself. My agent calls me and says they can either tow the car to another location (at my expense) or just pay up front and hope that insurance will pay based on the shop's estimate. They finally finished the car the second week in June and the insurance fully reimbursed me, not even three days after getting my car back. I understand being a mechanic near a big city must mean you deal with some difficult people but that's no excuse for the way these guys conducted themselves. Do NOT be tricked by their website, the reviews, or the prices they quote if you're looking to have your car repaired quickly and especially if you're hoping to involve insurance. TERRIBLE.

Dropped my Mercedes ML350 SUV off to have the minor problem of the rear hatch door failing to lock…read morewhen the door closed. I returned to my office and googled a fix for the issue and decided that I could do the repair myself. I returned to European Car Authority to pickup my car and to my surprise, my car wasn't there. The mechanic told me that Ken had probably taken the car to pick up parts. I waited for Ken to return and took my keys, car and was happy to have dodged an unethical business. There was no excuse for using my vehicle and gas to run errands and Ken tried to play it off as a test drive... to fix a rear door latch.

My family has been bringing our cars to Ken since about 2000. Starting with our 1999 Saab, we have…read morealso brought our 2003 Volvo xc70 and 2008 Volvo xc90. Once the factory warranty expires, we get all of our service done here. Ken has always been super helpful, transparent, and much less expensive than getting the work done at the dealer.

This is a criminal enterprise. I previously left a positive review based on the quality brake work…read moreperformed by the PREVIOUS ownership. I came to them in 2021, not knowing about the ownership change and happy with previous work because my car losing engine power then turning off for no reason. Turning it back on would fix thr problem for 20 minutes then it would repeat These guys charged me nearly $700 dollars to "replace sensors" and didn't keep the parts they allegedly removed even when I specifically asked them to. Less than a month later the same problem happened on the highway ans the car turned off completely and I needed hundreds to tow it and at that point I had to pay $2k for a new alternator! They refused to return my money. Even worse, when they did their "repairs", they lazily put all the car panels in my back seat rather than under the hood where they belong. Not only completely dishonest work but absolutely sloppy and lazy too.

Got routine maintenance done here a few months ago. I tried this place out because of the overall…read morepositive Yelp reviews and option to book online. My experience with Eastside Auto Care was an absolutely dismal experience that ruined my day. Please try anywhere else in the Eastside if you're not looking to be disgustingly overcharged with pricing practices that completely lack transparency. Made an appointment to drop off my car at 8 am. Arrived on the dot and handed the keys over to Chi. Was told upfront by Chi that it'd take 2-3 hours and need to take a look to get the exact charge price. I bus to work. A few hours later I receive a call from the front desk notifying me that it's take longer because Chi is waiting on a new part to arrive. Then they tell me my car is ready for pickup. I take the 40 minute bus bus ride over and the front desk attendant tells me they actually need a couple hours more for the part to arrive. Another customer waiting by the front desk tells me how the front desk told them a 40 minute estimate that turned into 2 hours wait and counting. Chi shows me the part he's planning to replace and tells me it'll be around $230 total. I go back to the waiting room and nap on the chair due to exhaustion and frustration with his situation. At about 3 pm my car is ready and as I'm preparing to pay the $230 the front desk asked of me, the front desk attendant checks the fee amount with Chi and the the front desk attendant relays to me that the fee has become some $340. I ask them for a breakdown of the price, and they go back to consult Chi. They come back saying the fee includes the charge part and hourly labor rate. At this point I just wanted to leave and get back to work so I paid the amount. I ask him where the key is and he says it should be in the car. I get into my car and find no key. I head back and it turns out they had the key in their collection. They definitely got the best of me by getting me to pay the magically hiked up service fee and playing with my exhausted patience.

I recently had an electrical problem that no body was able to figure out I took the car to a ford…read moredealer that was trying to rip us off. I then took it to Kent M auto body and mechanical. They fixed the problem and quite frankly didn't charge enough and they were extremely quick they do excellent body work Frank was showing me before and after pictures. They are my new go to car shop

I recommended this shop to my daughter for her AC replacement. They did a great job with a 2-year…read morewarranty. Still recommend if you want a trustworthy for my auto.

Great customer service and thorough work! My only complaint is that my parts cost about $27 and…read morelabor was $333. Yikes. They replaced a battery terminal and two tail lights. Still a great experience and I like how they list suggestions for future repairs and appointments with the prices on their receipt

Review pertains to the repair shop. Nice folks. But if you have an Aston outside of warranty, do…read moreyour due diligence by getting a second or third opinion. I had a check engine light on and was quoted $5000+ for injectors and plugs. Fortunately I had the car evaluated by a marque specialist elsewhere and turns out all I needed was a fuel filter change. Now 700 miles in and $4500 in my pocket, no issues.

I took my Volkswagen Beetle in for an oil change and a car wash and was so pleased with the…read morecustomer service as well as the services performed on my car. I was able to schedule an appointment the day after I called to make one, even despite it being over a holiday weekend. I worked with Shabi who provided excellent customer service, completing the oil change and car wash in under 3 hours per my request, even though the car wash was a last minute add on. My car was spotless when I picked it up and unlike last time I had the service completed at a Volkswagen dealership, the warning light on my dash had also been reset upon completion of the oil change. I did not need to use the shuttle service, but this is also something that sets Park Place apart: they will drop you off anywhere within a 5 mile radius and also offer loaner cars if they need to keep your vehicle for more than a day. Again, something that is not offered at Volkswagen. The service department is a little off the beaten path (down a somewhat obscured side street) and is currently surrounded by some construction off of Bel Red Road, but I'd say that's what makes this place a diamond in the rough!