Everyone at this Hoag location was truly wonderful. Marie made my reservation with ease, and checking in with Martha was quick and simple. Vanessa handled my intake and vitals with care. Christine, my provider, was amazing -- she explained everything she was doing throughout the exam, gave me a clear explanation of the findings, and made me feel completely comfortable. X‑ray tech was gentle and gave clear, easy directions so I wasn't in pain while getting images. Theresa completed my labs and administered my injection with skill and kindness. Every single person I interacted with played a part in my care today, and it genuinely felt like they all cared about my well‑being. I love Hoag. read more

Our family absolutely loves Hoag Urgent Care. We are a family of five with three little kids, so we unfortunately end up needing urgent care more often than most families. Hoag has become our go-to every time, and every visit has been a great experience. The doctors and nurses are consistently excellent. They are kind, attentive, and truly go above and beyond to make sure patients feel cared for and comfortable--especially when it comes to treating young children. You can tell they genuinely care and take the time to listen, explain things clearly, and make what could be a stressful situation feel calm and manageable. My primary care doctor is also based there and she is wonderful, which makes the experience even better because we always feel like we are in very good hands. The ladies at the front desk also deserve a special mention. They are always warm, efficient, and welcoming, which makes such a difference when you arrive worried about a sick child. We have never, ever had a bad experience here. The care is consistently excellent, the staff is compassionate and professional, and everything runs smoothly every time. This is hands down our favorite urgent care and we feel very lucky to have it in our community. read more

Dr Laila is the best doctor I've ever had. Not only was she super super attentive, qualified, caring, and knowledgeable, but this was the first time I had urgent care appointment where I didn't leave with a single question left unanswered. My literal superhero. Because I've never dealt with the terrifying and mega painful stuff I'm dealing with currently. She helped me get medicine, draw my blood for tests, and tests for a lot of things I need clarity on. Really grateful and highly recommended. read more

Laila Ayaz, PA was amazing! She took care of my daughter with confidence and made her feel comfortable. She was very kind, direct and honest with us as parents and she took the time to check on her other symptoms without us asking. Highly recommend her as a provider and this location as a read more

The team and facility at this Los Olivos -Irvine Spectrum location are phenomenal. On the most recent visit, I had injured my foot. I was able to get an early appointment the next morning. When I arrived, they had my insurance and chart info ready to go. This made check in very fast. The two providers were very caring and professional. They listened and provided great guidance. An x-ray was required and performed on-site. No extra driving around while in pain. I'm very grateful for the great care I received. And they even called to check on me a couple of days later. Thank you Hoag team! read more

Front office Marie, Back office Theresa & Robert were all very helpful. Travis the PA provided me with everything I needed. Made my visit very pleasant and efficient. Thank you HOAG Urgent Care Los Olivos, I will definitely recommend. read more

Absolutely outstanding!! Was extremely thoroughly well taken care of. All my ailments were addressed better than I could have expected. Thankyou to the staff at Hoag urgent care in Los Olivos read more

Seriously this place is clean, professional, personable Doctors and staff Im impressed with the Hoag network and team read more

Visited Hoag Urgent Care today and I was very impressed with their service. Friendly personnel, fast and easy sign up and clear instructions. Highly recommend! read more

So impressed with the care and experience. Got in right away. All personnel were professional. Listened to my concerns. Found a remedy that helped. Office was so clean and comfortable. read more

The definition of an employee that does not care, unhelpful and a poor communicator is the front receptionist. I will never go back there and will tell everyone I know. My kid came in with a broken foot, waited for over an hour, did not see a dr, and she said it would be at least another 45 minutes. Be upfront next time, I could have gone elsewhere, instead my kid is in pain longer. And I paid a copay and did not see a dr. And no call back and no call after I submitted this feedback in their portal. I have had experiences in the past , I will never use Hope urgent care ever again. read more

This review is for Cindy Lee, nurse practitioner. There is nothing worse than a rude, dismissive, and condescending clinician. Had she asked specifically "What was his highest temperature," I would have answered that front and foremost. Instead, she asked about his symptoms so as I was explaining, she cut me off. She then asked another question and when I tried to answer, she cut me off again saying, "Yes or No." When asking a question based on what our doctor told us when my husband had the flu a few weeks ago, she again was condescendingly answering and cutting me off. Her bed side manner is horrific and when I went quiet, she had the audacity to roll her eyes as she walked out of the room. Hoag typically staffs amazing clinicians, but Cindy Lee falls way below the bar that is to be expected when visiting these facilities. A clinician who lacks introspection of how they are being disrespectful and dismissive has no place being in this establishment. Also, typically in other locations, an after summary review is given to us. Nothing was handed over and as my son was throwing up, I was focused on him (didn't receive assistance from staff). When I called after we got home asking about our prescription and an after summary review to see what else I can do to help him, I was told that had I asked for it, I would have been handed a printed copy. read more

NEEDED care for severe, long-term, painful hand & finger lesions, & told it was "dermatitis" aka inflammation, & "NOTHING" is the cause despite no biopsy to determine such. Was told ANOTHER patient had come in with a similar complaint & also received NO TREATMENT. Common cop-out by this urgent care is "Only so much we can do." Then they should CLOSE, & clutter ER's with such injuries for BIOPSIES. read more

This is my second visit this year. Both times exceeded expectations. Easy check-in, friendly team, minimal wait time, never felt rushed by the doctor, and a timely phone call follow up with results within a reasonable time after my visit. read more

They were very professional and got me in and out smoothly and quickly, would recommend again.

The whole experience was flawless. The video connection was easy, promptly on time, very professional and respectful, thorough, and very helpful. I will definitely use this contact in the future. read more

We went on the website to search for an urgent care that's within our network. It gave us all of the Hoag urgent care locations nearby and provided a wait time for each location. You can reserve a spot online and you can fill out all of the registration information online to pretty much make it a contactless checkin. This location is conveniently located right off the freeway and there is plenty of parking reserved and nearby spaces. The facility itself is very clean and has plenty of space for patients to wait and for strollers. Dr. Travis Green helped us out and he was super respectful, radiated so much peace and comfort, he was knowledgeable, and personable. He reassured us that our reasons for concern were soon to be resolved with his suggestions for care. We couldn't be more pleased with this location, practitioners, and their customer service. read more

Bena Teo, MD - Urgent Care Near Me - Irvine, California

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Love this urgent care. PA Matthew was so nice and thorough. They are always pretty quick.

Los Aliso urgent care has excellent diagnostic. The care is excellent and the facility is one of the best urgent care I've been to.

This is Hoag Urgent Care in the Los Olivos shopping center. I came here as soon as they opened in the morning to have my foot x-rayed, and everything was a breeze - I was in and out in less than an hour. Check-in was quick and easy since they already have my info from the Hoag portal. There was no one else in the waiting room when I arrived, so I was seen quickly. The nurse saw me first to take initial notes, then the PA saw me before I had x-rays done. The x-rays were done quickly, then I did not have to wait long for the x-ray report to come back, and they sent me off with a referral, asking for my preference on a Physical Therapist or Sports Medicine. I highly recommend coming here - it was great customer service and care all around. Everyone was very friendly early in the morning and took extra care since I was limping around, lol read more

I made an appoint online and was informed the first slot was 3 hours later. I arrived for my appointment and was informed that multiple people walked in ahead of me and my wait would be over an hour, there was 1 person sitting in the waiting room. I was also told that I made a reservation that might pump me up and not an appointment, Hoag urgent care does not have appointments. Because of this strange logic and lack of transparency, instead of leaving work early to seek the necessary care. I thought I made a 7 PM appointment that means literally nothing and delayed my ability to seek care to another day. Horrible patient experience. read more

Bena Teo, MD - Urgent Care Near Me - Irvine, California

Awful experience and lack of urgency from an "Urgent Care". I brought my Fiancé in first thing in the morning as she had sliced her hand open with a knife. They took her back and she wasn't treated for over 2 hours. Would not recommend coming here unless you have a full day to spare. Additionally, did not provide any instructions on how she should treat her stitches for the next 10 days. No patient summary handed to her or in her portal. Unacceptable practices from an urgent care. I would give 0 stars if I could. read more

Had a great experience! The office was clean and the check in process was easy, I'll definitely be back if needed read more

Don't even bother coming here unless you want to wait 3-4 hours just to be seen by the doctor. Even with an appointment, you'll be waiting longer than it takes for the doctor to address your problems. The medical staff has subpar bedside manner and the management seriously lacks time management skills. There are plenty of urgent care facilities in Orange County - pick a different one. read more

Walked in for urgent care. Super quick. Very efficient. Everyone was super quick and friendly.

Excellent on all aspects of care. I have suggested Hoag care, hospital and urgent care to many friends and family..mostly seniors.

Very friendly physicians and staff. Fast and efficient. Clean office and convenient location. Thank you!!

Wow.. at 3:30pm, on 3/30/2024 I came in 20 minutes after my dad left the urgent care to ask which CVS his medication was sent to and the receptionist made me wait until she checked in two patients before spending 1 minute to answer my question! Nevertheless, my dad was pleased with the Dr and nurse which examined him. read more

Its was quick, staff was very friendly and I found a place I can see a primary doctor who takes my insurance. It was wonderful

Urgent care at Hoag at Los Olivos was a great experience. I've been there several times over the years, very clean and fast service.

"The office is clean and quiet. Front office staff is efficient; I also like that there is low turnover so I see the same staff often. Doctor is personable and not rushed - like most all other doctors. He reviews instructions to verify I am understanding. " read more

Best Urgent Care in OC. Great service and great experience, super knowledgeable staff and pretty friendly. read more

This is my go to urgent care for myself and my whole family. I've always gotten great service and they are really lovely. I came in today because symptoms of bronchitis were still not gone and I felt like I was getting worse and I can't tell you how thankful I am that I went in and I'm on my way hopefully to feel better. read more

Always quick and great care here. Office is clean and welcoming. Wait time is usually short. I receive kind and knowledgeable care when I'm here. Highly recommend for urgent care needs. read more

If you need a Covid test for surgery, beg to get to go to Rite Aid or elsewhere. 75 minutes already so far and I'm the first Covid Test appointment at the time they open. Rite Aid Drive Thru for my sister was timely and super fast. But Hoag does a monopoly of their system that you must get your prescription surgery Covid Test done at Hoag Urgent Care. After waiting 1 hour, and being the first appointment of the day, despite being IN the Hoag system, they THEN gave me registration forms to fill out. Rite Aid was fast. Go there or one of the free places if you possibly can. Good luck. They're all perfectly nice. Just surprisingly slow. read more

The family doctor is great and his attention to the details make the patient feel calm and safe. No crowded and very clean, everything looks great and organized read more

I saw provider Lapating today . She was kind , through , and did an excellent job keeping me calm during my stitches . The office was clean and all of the staff were curious and caring . read more

I have been coming here for a year and the staff and my doctor have been super supportive and helpful. They also have been taking care of my daughter for the past year. All the stuff that I have interacted with have been kind and helpful. read more

Excellent care. No wait time. Efficient check-in. Clean facility. Staff was friendly James was my PA. He is very knowledgeable and has great communication skills. I appreciated that he understood my medical situation and spoke to it with compassion. He also did appropriate testing. His understanding and care will stay with me and help me get through some medical challenges that I'm faced with right now. Big thanks to James read more

This place is EFFICIENT!!! I love the employees and health care providers here. They are quick while having the empathy needed to know you're still being cared for. I was in and out quickly within a half hour. Granted I came right when they opened. read more