I shopped at Hobby Lobby today and it's like people just walk around you the employees and just stare at you not really looking to help you managers nonexistent and winter on the floor no acknowledgement nothing worst part of it when you get in line it took us 25 minutes what only 3 people in line read more

This store has such cute decor for a pretty decent price. Some items are on sale depending when you go in. The staff is super friendly and helpful! Definitely would go back to stock up on cute decor! read more

Although this is concerning the Rancho Mirage store not LaQuinta Hobby Lobby has lost not one but two faithful customers over a 6.99 item. When we were both purchasing the exact same item one marked 6.99 and one marked 9.99 the male manager would not honor the lower price on both. He says company policy you have to pay the price marked. Needless to say they won't have to worry about my purchasing from Hobby Lobby again. I ended up not making the purchasing as I really didn't need the items. Besides I can probably purchase somewhere else. Also as a manager it is not good practice to stand another register with another manager and discuss the issue while still in the store.Believe me if i was going to change pricing it would be something way more than item marked 6.99 or 9.99. You have lost a 2 faithful customers, we will not be back. read more

This store has the worse customer service. My husband made a trip to buy something he had already spoke to someone over the phone and the min he stepped inside he was asked to leave only because of the way he looked. We are accomplished owners and artist. This just goes to show how small minded ppl are to judge a book by its cover. We will never step foot in that store and will make sure and share with our friends the kind of management is running that place. Btw the police that was called was more upset that the store would waste their time with such nonsense read more

Overall I love Hobby Lobby. They have a little bit of a lot. Meaning, they a small selection in many categories. This something works, sometimes not. Lately however, it is very hard to find help in the store. And my last encounter with the assistant manager was rude and condescending to me and the employees. He is actually what prompted my review. read more

My favorite store for updating my household decor, always new stuff in stock and if you watch for their sales, you can get all types of decor and more at substantial savings. read more

Hobby Lobby - Love this lantern!!! Got it at 50% off. How cool is that! One of MANY great finds for me at Hobby Lobby. - Home Decor Near Me - La Quinta, California

My first time at this store and I was overcharged by $50.00. Not five but fifty. The only thing I got was we are sorry, that happens , after a 10 mile round trip. So needless to say this was also my last visit. read more

Every time I have visited this store and the one in Rancho Mirage they treat me as if they resent having to ring up my order. No amount of me trying to make polite conversation works, all I get is mumbled one syllable responses. On other occasions the woman in front of me got beautiful service, she was asked how her day was, her items were complimented, smiles were exchanged, warm good-bye's said. My fiance noticed it and it annoyed him each time. This last time, every time I turned around there was an employee following me around. So no, I won't be going there anymore. ...I'm done. It's surreal, walking through a store with Christian elevator music playing loudly, yet finding it the creepiest place with the most unwelcome vibe anywhere. Michael's is a million times better. read more

This is for Hobby Lobby in Rancho Mirage/Palm Desert. More than likely I will never step in this store again. For a company to be Christian and so family orientated I was unbelievable blown away from my experience! I visited this site on Feb 7th in the evening with my daughter & 5 month old granddaughter. It was getting close to closing time so got in line at the register to pay for my purchases. When finished I noticed my granddaughter had gone #2 & needed a diaper change. When leaving the register the I asked the assistant manager Kelly if we may please yes the restroom quick to change her diaper. Her response was well the store is closing & we are cleaning the restrooms. My response we just need to change a poopy diaper. Kelly then proceeds to roll her eyes at me. At that point I told her nevermind & we walked out the store. Nothing from her like I'm sorry or anything. The baby is 5 months old. Very sad on Kellies part. Let me finish by saying the store closes at 8pm & it was 7:55 When we walked out. She was so rude. It just takes someone like that for me to never walk into that store again. You should be ashamed of yourself Kelly.!!!! read more

My family and I were in this evening to buy some things for my brothers Halloween costume. We went to the foam section and saw a lady walk past. I ask if they have more of what I was looking for. She just said no and walked away. No want in helping me at all. Then we were in the styrofoam section to find a head to make a mask. He was looking at them and found the one he wanted. He started hitting the head (that we were gonna buy) and Kristy (the same girl) walks past raising her voice at him saying "STOP HITTING THAT" ummm excuse me? First of all, we are buying it. Second of all. Don't talk to my nine-year-old brother like that. She's absolutely rude. So we decided to not give you business. Because of her. So thanks a lot Kristy. Rude person. read more

Love this store. Has everything I need for crafting and at great prices. Thank you for giving your employees Sunday's off. It's a bit inconvenient for weekenders, but love your philosophy. read more

In the bolt cutting fabric section of the store you'll find Rhonda! Literally every time I visit the store she is friendly, warm and professional. She is right there to guide/assist me, if needed, with whatever I am working on. Complete with a relaxed and confident attitude and sweet demeanor, you'll find Rhonda to deliver unmatched customer service - which is incredibly refreshing! read more

This store is immaculate! Many employees to assist. They have everything you need to decorate any occasion; weddings, birthdays, anniversaries, etc. There's a gorgeous fabric center - vases - deco items, etc! Loved it! read more

Horrible service. Horrible people. I walked out and went straight to Michaels even though it's much farther away.

This location gets two stars only because it was clean and nicely organized. As far as customer service, however, I was very disappointed. not surprised they have lackluster reviews. I made an online purchase I no longer needed and drove 1hr and 30 minutes to this store to make the return. The two employees who "helped" me both told me they don't do in store returns for purchases (There were 50 markers still bagged and in original packaging) made with PayPal despite my having the original invoice in hand. Since they didn't help me, while I walked around the store I called their 800 customer service number. The gentleman I spoke with told me that they DO in fact take in store returns for ANY purchase as long as you have the invoice. He apologized for the inconvenience and emailed me a shipping label for my items to return via email. When I asked why they wouldn't take my purchase, he stated it's because I had so many of the two items that they probably told me "no" because they didn't want that many markers in their inventory. He also informed me it's fairly common for them to tell customers they don't take returns for larger quantity items even though that is FAR from their policy and that it wasn't the first time this is happened. Pretty sad they have a bad rep within their own organization. Anyway, that was the first and the last time I'll ever shop at that location. I'll go to the one in Rancho Mirage or shop online. They've always been good to me there. read more

When I saw the low Yelp reviews I was hesitant to step in the store, but once I started reading the low reviews I realized they are for the Rancho Mirage location. They literally have everything you need. I would consider Hobby Lobby to be a Target meets Michaels on steroids, lol. Not only do they have a lot of different departments, they have a large variety of items in each department. Everything is neatly organized, and packages are kept sealed. They offer 40% - 50% discounts all throughout the store. I didn't have much experience with sales representatives only upon checking-out, but the cashier was very friendly. read more

Disappointed with their return policy. Went into the store tonight to return a poster because it did not go with my décor. They would not take it back even though I had the receipt because it did not have the plastic wrapping and it was bent. But in order to try it I had to take it out of the packaging and it was bent when I removed it from the package. Their competitors customer service and return policy is much friendlier and take it back without original packaging. read more

You can get lost for hours in here! The great thing about this place is that there is always a *sale* going on but try to catch the season changing sales.. I purchased spring items for 80% off! Aside from it being a "hobby" store, they specialize in themed decor more so than hobbies themselves. Staff can be tough to find when you need them amongst the aisles. But overall the staff is nice and you can generally find what you're looking for. read more

HORRIBLE SERVICE!!! THE WORST CUSTOMER SERVICE OF ANY STORE IN THE VALLEY!!! GO TO THE RANCHO MIRAGE STORE, INSTEAD! Better yet, go to Michael's or Joanne!! I purchased an item that was defective and was told by the assistant manager Kristy that I could not exchange it because it was defective!!! Huh? How can there be such a huge disconnect between their cultivated corporate image and reality? read more

Big. New. Lots of happy employees to get you in and out. I hope this lasts forever.

I strictly shop here because it is the only place that sells the yarn I use. Every single time I am in the store shopping for said yarn, I hear over the loudspeaker a call for LP. Granted, it's a huge store, so they might not always be alerting on me, but it's disconcerting. Yesterday, there was a middle aged, skinny, white man lurking about and staring. He was either a creepy dude or the LP guy. I suspect he was LP. He was NOT casual at all! And he did not exactly fit in as if he were shopping for the frames he was peeping out from behind. I'm thinking maybe yarn is a highly thieved item? I don't know. It's just weird. I was also in the store about a month ago, returning some yarn I had purchased online. I had my receipt. The cashier kept calling for help. Finally someone showed up and the cashier told the new arrival that she couldn't figure out if we were within the 90 day return window. She said, "I don't know math." The cashier. Said, "I don't know math." Cool. Interesting person to hire to take in money. And be the face of the company. Interesting. Luckily, I have a good sense of humor, so being followed around by un stealthy, creepy loss prevention is amusing. And dealing with a cashier that "doesn't know math" makes life just comical! The yarn is awesome though! read more

Always loved shopping at hobby lobby. Great products at fantastic prices! The only thing they should work on is customer service. Not once in any of the stores, any of the times we've shopped there did we get greeted or even asked if we needed help or finding everything we need. It makes me wonder if they even hire people with previous customer service experience. That's the only reason for the 3 stars. From all the times we've shopped in the stores our last visit was the best because our cashier was very friendly. I wish I got her name so I could've given her a recommendation. That's the only downfall with this company. Seems like they don't teach customer service properly, and the employees NEVER smile. Weird, just weird. read more

Love this store! Always very clean and organized when I go to shop. Usually never too crowded so shopping is actually a quiet and calm experience. Nothing like Target or Walmart with people everywhere and a loud environment. Their prices are great and their options in decor are wonderful! My home is full of many things I've gotten from this Hobby Lobby. Not sure why there's a handful of negative reviews for this place? I've been going here for almost 2 years now and have never had a negative experience. read more

Absolutely horrible customer service. In one section there was a cute jewelry making kit for Disney princess it was torn apart so I asked one of the employees if they had any more. The lady acted like I was putting her out and causing her grief. Then she said if there is any more it would be in this department but I'm not sure and I'm not going to look. I continued my shopping trip and went up to check out the young man who is ringing me up started with "none of this is on sale I just want to let you know.". He then went to wrap one of my purchases as it could be scratched or broken and he was shaking his head and muttering under his breath. As he handed me my bag he asked if I wanted the receipt in the bag or with me I said in the bag is fine thank you he handed me my bag and said "bye"very rudely. I will never ever shop here again and I will pass that news around I thought the store was supposed to be big on values in customer service absolutely horrible nobody was willing to help and all of the employees had a crappy attitude read more

Each time I enter the Hobby Lobby, I want to redo a room in my home. This place gives me inspiration. Prices are great!

Price are high. Service is poor and inattentive. It's like they don't want to be bothered, or maybe they just didn't like the way I looked. That's not exactly a winning combination. I personally think Michael's is a much better alternative. read more

I am used to shopping at Hobby Lobby online, where the prices are much lower. Plus store and online don't often carry the same items. I went there today for first time, and the price for an apparel fabric was $9.99/yard! Online it was on sale for $4.89/yard. Just about everything in the store is higher priced. It is not so much a hobby shop or even a fabric store or crafts store. They sell a ton of premade objects/furniture/knick-knacks/home decor/decorative items for horrendously high prices. It's mostly junk you don't need and will be at next year's garage sale. However, as a studio photographer they do have a lot of good props, which I can't buy... But really, a basket from China $20-$40? Othet simple baskets $50! The in-store signage is VERY tricky. There are "sale" signs everywhere-- but you look closer and see "these items are always 30% off". Off what? The "sale" price is completely bogus, because the marked up ("original") prices are unrealistic, and are artificially inflated. It's not bad quality stuff though, and they do have a lot of unique items. But since so much product is "always" on sale, this precludes you from ever being able to actually use their 40% off coupon on aything in a higher price bracket. Even with "40%" off, the item is marked so high, the 40% brings it to the starting price point for me. I'm looking for a REAL discount. Their profit margin is HUGE. So I will probably continue to shop online. A fake plant was "on sale" (ha!) for close to $200! Agsin, couldnt use coupon They are sort of like a HomeGoods store, a Steinmart (no clothes though) and a Michael's craft store. Much of their merchandise is Christian-oriented, including the gift card section. Pretty much every card had God written in it, or a qoute from The Bible. Fortunately the three cards I needed to buy were for Christians. But nice cards are over $5. It concerns me that every little thing seems to be made and imported from China. I could not find anthing made in America i Everything I picked up was made in China. Employees are very nice and helpful, and the store is neat and clean, well displayed and often rows of items are color or theme coordinated. They've got this retail thing down to a science! read more

Clean store and employees are helpful and speak English. I'm amazed at the comments that it's not a Hobby shop. It's not a Lobby shop either. Do they think Home Depot sells homes or that Walmart sells walls? Get a life. read more

Their customer service is poor to say the least. We called for a week for Cinderella baskets that were in stock but in the back unpacked. They promised to have them pulled and stocked on shelves. But that was not done. The day before we needed the baskets we stopped at the La Quinta store and we asked one of the store associates and she said the baskets were still in the back in boxes. When she asked the manager he said he was not going back there and look for them. Unknown to him that we were standing right there and heard him. The store associate told him the customer is standing right there. So we never got our baskets for our event. A week later the baskets are on the shelf and no one called us (they had 3 phone numbers to call). read more

To the poster stating this is not a hobby shop... arts and crafts is a hobby... -- To my review: Hobby Lobby is great for wandering and if you already have a hobby you can almost certainly find what you need (beading, sewing, sketching, etc.). The first time I went in I decided I really disliked the place. There was no signs for what each row had down it and I felt LOST... I went again with a friend though and once I learned the layout, I learned to love the store. They have such neat stuff and chances are if you go one week and something you want isn't 50% off, in the next 2 - 3 weeks it will be... So hold out and check again! All the workers I've come into contact with have been very friendly as well. read more

The store is called "hobby lobby" but they don't even have remote control cars. I'm not talking about store brand, im talking about top quality R.C. cars. I mean the store name says "hobby", come on!!!. read more

Awesome store.. Very organized and clean. I spent half a day there just wandering around. I will definitely go again.

When we first moved here, I was sad I wouldn't be able to shop at the Hobby Lobby I was used to anymore but thankful to know there was one here in the desert! However, after reading reviews I was a little apprehensive to go in to the store! I finally decided to go in after getting out of a movie from across the street. I was looking for some new pictures to hang in my room. I needed help navigating the store since it's set up differently than the one I was used to. Remembering the reviews about customer service lacking here, I almost dreaded having to ask for help. I must've looked lost already but I saw this one male employee, I simply started to walk in his direction, we made eye contact, and he stopped what he was doing and started to walk towards me, I asked him my question and he showed me where I needed to go! (Seemed helpful to me Yelp reviewers) The cashier on the other hand, appeared to be the manager, it was my turn so I approached the counter just as he was getting off the phone with someone that sounded like they may have just called out from their shift...put him in a not so great mood, he wasn't that friendly, didn't smile or thank me for coming in after he finished ringing me up. (Hmm) I went in again, and the employees were friendly enough but that same manager-looking man still had a scowl on his face! Makes me wonder how he treats his employees as someone to work under if he can't even put on a smile for customers when on the floor! My other location I shopped at, the manager may not have always been smiling with the employees but at least made an effort with the customers and would actually greet customers walking in and thank them for coming in when leaving! Sir, you might want to work on your people skills when it comes to customers at the very least! The few other employees I interacted with, keep up the good work! If you had a better manager you'd have 5 stars from me! read more

i always love browsing through hobby lobby and seeing all of the cute, crafty products! however, their customer service needs serious attention! when my mom and i walked in we were greeted by a kind, friendly man named william. he said hello and immediately helped us find chalk markers. after that we continued to browse the store looking for frames. once we were finished we got in line to check out. the girl who rung us up named carly, was not friendly at all! she acted like she was doing us a huge favor by mindlessly scanning a few barcodes. my mom and i looked at each other like "are you kidding me?" she was that pathetically rude. it was such a sharp contrast from entering the store greeted by william to checking out with carly. she needs a serious customer service intervention. of course i do not let this one experience alter my love for the store and what they stand for, but it does need to be brought the attention of management that their customer service needs help! read more