After seeing my niece graduate from college, our entire family and guests, all eight of us,…read moredescended on Coppin's restaurant for brunch. Normally, I find hotel food is just okay and nothing special, but Coppin's was a pleasant surprise. We were greeted by a very friendly hostess, and our equally pleasant server quickly brought menus and asked what we would like to drink. When it was my turn, I happily ordered Coppin's Old Fashioned. I was the odd man out because everyone else ordered the Spring Manhattan. Judging by how quickly everyone's drinks disappeared, I'd say they were all very tasty. I was a little unsure about mine at first, so to make sure the quality and taste were consistent, I ordered a second, and it definitely was not a mistake. I ordered the B+G biscuits (which are made by hand according to server in the hotel) and gravy with an extra egg. Others at the table chose a variety of dishes, including the CVG, Cobb Salad, Bagel and Lox, and several other selections. Based on the clean plates all around the table, everyone thoroughly enjoyed their meals. My wife ordered a sample of banana bread, and I was fortunate enough to snag a small bite, it was excellent. After we had all finished, everyone agreed that my niece had made an excellent choice for her graduation celebration brunch. As my wife and I made our way back to Louisville, we both commented that we would definitely return the next time we were in Covington.

Going back and forth on stars for this one. Me and around 30 of my coworkers came into town for a…read moretwo day workshop and they got us a room block at this hotel. I ended up being in the North Building and cracked up when I walked into my room and saw I was in one of the Lightwell Lofts (a few of us ended up in them by chance, guess they included them in our room block lol). While the room was super cool and beautiful, there was a lot to be desired. After taking a million photos of the gorgeous room, I quickly realized a major flaw - the bedroom is upstairs, the bathroom is downstairs, and the staircase between the two is a crazy narrow spiral staircase. As someone that gets up to pee in the middle of the night, having to traverse the spiral stairs was terrifying lol. One of my coworkers actually swapped with someone who had a "normal" room because he was worried about falling down the stairs. My downstairs tv wouldn't turn on. I fiddled with the remote a bit, tried rearranging the batteries, but couldn't turn it on. I used the ipad in the room to put in a maintenance request, but no one came. I figured I would just let the front desk know when I headed out to dinner that night. Hours later, the front desk calls me to see if anyone had come to fix the tv - they hadn't. The girl was very nice and apologetic, she said I sent the request in the middle of a shift change and someone had accidentally marked it as complete. So she said someone would be right up, and he did come up. Handed me a handwritten note and a $25 coupon for Coppin's which was totally unexpected and a very nice gesture. Turned out, he knew exactly what the problem was - he said the remote was broken and he was supposed to swap it out but forgot. Gave me a new remote and all was good. He also mentioned there is a second remote upstairs for that tv. After he left, I went to look for it - there was no second remote. We held our meetings in the Scheper Room, which was also beautiful. The room was absolutely freezing the first day and I'm someone that prefers it a touch colder and was uncomfortable. We had to get them to update the thermostat and then in the afternoon it was way too hot. We had food brought in from the hotel and it was all fine, nothing super memorable. There was soup at lunch but the sign didn't even say what it was - just "chef's choice." The Italian hoagies were way too big and needed to be cut in half, I couldn't even finish half of one. The salad with fruit/pecans/etc was my favorite though. They had the completely wrong password on the tables for the Wifi but thankfully we figured it out quickly that we just had to use the room password. The second day for breakfast, there was yogurt on the menu and even on the sign with all the food - but there was no yogurt. Some of my coworkers were specifically asking for yogurt so we had to request it directly because it was included and paid for. Box lunches to take to go on the second day which were fine, I had the chicken caesar salad wrap. Housekeeping didn't come to service my room until 5pm when I was in there getting ready for dinner, so I was not able to get the room serviced. Just asked them for some more coffee. My conditioner in the shower was empty but I didn't bother reporting it after the tv issue and I had my own conditioner with me, so used that. The lotion at the sink was so thick that I could not get it out of the bottle at all, I had to use q-tips to get it out (it was nice quality, just kinda useless if you can't get it out of the bottle lol). Great local offerings on the mini bar and in the fridge. My coworkers and I got a kick out of the "intimacy kits" because we were on a business trip haha. The Magic 8 ball was fun, I loved the conversation cards even though I just read a few of them to myself haha. Even with the bedroom upstairs, it was nice to have the big double closet in the bathroom hallway so I really was just in the loft to sleep and kept all my stuff downstairs. The location is great, lots of fun stuff right nearby. The courtyard is lovely. I would say this is a solid 3.5 stars but since we can't give half stars, I'll give it a 4 because the staff was overall very nice and quickly fixed any issues, just a little annoying that we had any issues at all.

The great thing about a road trip is you go where you want go and stay where you want to stay. I…read morestarted to book a room at the Tru by Hilton in Sharronville but looking at the logistics of making it to the game from Lawrence, KS I knew I didn't want to check in so far away and battle traffic to get to the stadium. So my Bookings app brought up this place, which is close to the ballpark. So I booked it for 6/3. When I got there I was told there would also be a parking fee. It is what it is. I was given a room up high, maybe floor 13. Lucky me! I will note the view is the best part of this hotel. My view was of I75, meh, but it's still nice to look from above at cars and trees. I would have loved a view of the Cincinnati skyline, though. Well the vibe of the place is dark and there are warning signs about car break ins so I brought everything inside. The elevator was interesting but pretty small and the ride was shaky. When I got to the room it looked ok but definitely not that bright and welcoming. I thought a perk would be to go out on the balcony and check out the view. Unfortunately, the door was locked and the door wouldn't budge. I was able to see out the windows, but they could use a good scrubbing on the outside. I reminded myself that I wasn't there for the room I was there for ribs and baseball so didn't spend much time in that room. I was able to make it to ballpark and park then walk to the rib house and back to ballpark by the 2nd inning. I returned back to the hotel after stopping at the Plum Street Cafe which is near the 4th and Plum where I once lived. Driving back, however, my app sent me around downtown Covington until I realized I needed to turn in an unmarked alley by the gas station to enter the lot. To quote Run DMC It's tricky, tricky, tricky! I headed back to the room and then a darkish walk to the ice machine. I really think this place could use some updates or cut the price point from $152 to $75. The halls also echo in the night. On my billing statement that just came from Amex it indicated that I stayed there on 6/2 instead of 6/3. I didn't take many pictures since there are plenty online already. I did get an exterior shot at 10:34 the next day as I prepared to make the drive to Pigeon Forge, TN.

We spent the night here for Valentine's Day and our experience was not great…read more I do want to say that the staff was very friendly and helpful. Immediately upon arrival, even though I paid ahead of time weeks ago, I had to pay an additional $200. Then the elevators were old and shook and made so much noise I thought they were going to get stuck constantly. Then, all the hallways smelled like smoke and weed. The room itself wasn't awful but the sheets were stained and the bathroom shower had no curtain or doors so water would get everywhere if you used it. The outlets were so loose it was hard to charge anything and the Internet was so unbelievably slow. We also ordered strawberries and champagne for Valentine's Day. We only got 4 strawberries and 2 of them were rotten. Avoid here at all costs.

My home town is getting this hotel soon, and so I've been super excited to finally check one out in…read moreperson. This hotel is amazing! The art throughout the hotel is *chefs kiss*. I will say, during my stay there was a private event on the second floor (where about 90% of the art is located), so we weren't able to see everything. However, what I did see was absolutely amazing! The room: Clean and very spacious. There was beautiful art on the walls and can we talk about the shower?! They have body parts molded into the tile, which was super cool. The bed was comfortable, no complaints there. Only downside was that the thermostat seemed a bit off, as I had to turn it up higher than expected to feel warm. All staff were extremely kind and helpful my entire stay. I would totally stay here again!

Used to be #1 in customer service in this area. That was then...this is now. New owners, and it…read morejust isn't the same experience. But that isn't the worst part. I valeted my car when we arrived. Expensive but so worth it...or so I thought. The next afternoon we got a call that my car was damaged. They pulled it around and showed me a video of three women obviously over served at a nearby club. When the club closed, there is a video of them hitting my car, then having a real laugh fest. I was told by the hotel manager the garage owner would be able to pull their license plate from their reader on Monday, so I should go ahead and file a police report. Cincinnati Police have more on their plate than a random hit and run in a garage. The hotel manager (Brad Kramer) also said I would be hearing from their Insurance Adjustor within the week. (It's been 2 weeks now and I've already had my car repaired) I have repeatedly tried to contact Mr. Kramer and "crickets." What a surprise. I will leave it for my insurance to resolve this...that's what they do. In the meantime, I am so over the 21C.

Good, but not the best…read more Hotel itself is a work of art, and the rooms are mostly nice enough (bathroom was a bit small, but for an older building that's to be expected). Restaurant is overpriced for what the quality appears to be. Front desk service was awesome in the morning when I checked out...but nowhere to be found when I was checking in. Would I come back? Probably, but it wouldn't be my first pick.

The Hilton is truly one of the most amazing art deco buildings I've ever stepped into. The…read morearchitecture is remarkably authentic and exploring is an adventure. One of the most beautiful spaces is 1921- the minute bar and restaurant. I have been to the hotel bar before, but I went for Sunday brunch. Or... I thought I was. Meal hours for brunch on the website were wrong, and brunch was no longer offered at my reservation time. Prices were high, as expected for a hotel restaurant, but the portions were large and the food was good. My dining guests enjoyed lunch, but I chose to enjoy desert instead and the Pear dessert was quite unique! The staff were very attentive, but Hilton does need to invest in both maintenance and modernization of tables, chairs, and general supplies. Tables and chairs were not in great shape, and tables had cracked salt and pepper shakers - and disbars and cups were also not in prime condition.

One night stay for spring break with my kids. We got a 2 room suite with the view of Cincinnati,…read morecorner room on the 4th floor. The room itself is dated BUT everything was comfortable. They were short staffed and i had to run down to the front desk for shampoo and hand soap but the staff was really kind. The room needed more attention we did find some a chip bag under a night stand and the windows needed cleaned. Other than small inconveniences that did not affect our stay, we had a plethora of towels, the ac was powerful and the shower water was nice and hot. The beds were extremely comfortable as well. We used the pool, which is small but warm. I received two drink tickets as well. The evening reception was a nice touch. My kids got free nonalcoholic drinks, some snacks, crackers cheese, veggie tray, sweets and chips and salsa. We were still full from lunch which was walking distance from the hotel. Breakfast was actually phenomenal. A whole room of food and made to order omelets. Breakfast staff was also really attentive and kind. Parking is $12 if you don't need to leave otherwise it's $22. My kids really enjoyed the staycation as did I.

My family booked a reunion this past weekend and this place was a dumpster fire with the exception…read moreof Brian at the front desk and some great bar staff. We arrived early hoping that we could check into our rooms but they had been full the night before. We requested a low floor for my elderly parents and just gave up at 4:30 and took the first available room. After check in, I needed to park my oversized truck. I was directed to oversized lot behind the property. Once I pulled into the lot I see a sign but many of the spaces also had old faded signs that said "No Parking". I parked next to one of my relatives two spaces away from on one of the signs. My brother in law also found a space on the opposite end of the row near one of the signs. We go up to our room and unload our stuff and the door to the bedroom just falls off after I close it. We call maintenance and after a couple hours they finally fix it. The AC at this place is on blast. Even if you turn off the thermostat it will still keep blowing. The TV's act as though they are stealing cable. Every 5 minutes the TV will blank out and sometimes power off or they will constantly say "No signal". There was a TV in the dinning area that was doing something similar. They had football games on from last season and you couldn't watch because it kept scrambling. The next day, I'm sitting next to my cousin on a trolly on our way to a museum and she gets a call that her truck had been towed that morning. This was the vehicle I parked next to. My vehicle had also been towed. I talked with security at the building that I discovered actually owned the parking lot and they informed me that I had parked in an unmarked loading dock. They also mentioned that they had sent someone over to the hotel to have us move the vehicles but because the hotel doesn't ask for license plates when they charge you for parking, there was no way to find us. For some reason they did ask us what state the vehicle was registered in. $180 and a $20 Uber. I asked to speak to a manager but he wasn't scheduled to come in until 4pm. At 4:30 I come down to talk and the desk attendant gives me the run around. She hands me the number of the building that actually owns the lot and says to call them. Apparently the manager must have been hiding in his office listening to the whole conversation. Right after that the he comes out and attempts to give me the same number. Then he refuses to discuss the matter with me. I then demand that he take the parking off my room since he refuses to take any ownership of the problem. He gets in front of the computer and says its been removed. After the exchange Brian one of the nicer desk clerks walked out and spoke with me in private to try to deescalate the situation. I appreciate his efforts. The condition of the property made sense after trying to speak with the manager. Later we learned that the actual over sized lot is further down an alley and not where the sign is (See pics). That night my wife and I are sitting at the bar and decide to order food. I ask the bar tender if we can charge the food to our room. We get our food and the bar tender also hands me the bill. I charge it to my room and probably spend another hour at the bar. I eventually go to my room and my cousin calls me and says that they charged them for my food. I come down to take care of the bill and the same bar tender I spoke with tells me she said yes but that the other bar tender spoke to me and told me they couldn't charge my room. The conversation with the other bar tender never happened. Later we learned that their system was down and that's why they couldn't charge rooms. The next morning I go to eat breakfast and its horrible. The omelet station's line is out into the seating area. I decide to just get some buffet items. There isn't enough utensils so all they had were forks. The staff kept running around gathering up the plates in order to quickly rewash the utensils. Its not the workers fault that management doesn't prepare for the volume of people booked for the property. Saturday afternoon we return back to our room and it hasn't been cleaned. We call down to the front desk and they say that they will send someone up but that never happened. My wife was not happy. On Sunday this circus was finally over. I check out and you guessed it. The parking was never taken off my bill. I tell the desk person the whole history of the towing incident and she eventually takes it off my bill. I checked my Hilton Honors points this morning and low and behold there's no record of this stay (3 rooms). This place is no good. Avoid at all costs!

Clean and simple accommodations. Restaurant next door is convenient and good food. View from the…read morehotel room was actually decent. Lobby was welcoming and there is a nice bar, too.

Had a very nice stay on the 7th floor. Room was as expected and spacious. Perfect location for…read moreenjoying Cincinnati sports or activities on the Banks. Having the rooftop bar (which was pretty lively on a Friday night) was a huge advantage to hang out. I can't to come back and try a balcony room soon.

I'm so glad that I chose this hotel. I was in town rooting for my Red Sox in Cincinnati. This hotel…read morewas right across the river to the stadium, about a ten minute walk. Our room was clean and comfortable. The hotel has a beautiful open space lobby. The lobby was loud at times but it wasn't an issue for me and my friend because we're deep sleepers but if you're not, then it might be an issue. The staff is extremely friendly and accommodating. The location is conveniently located near Cincinnati but my friend and I discovered that Covington is also a fun area. Staying near the Roebling Bridge is another great reason to book this hotel, you're in walking distance to good restaurants, bars, and sports venues. I read that some rooms have a great view of the bridge and river.

Very clean, beautiful hotel. Staff was friendly. Didn't have any problems or issues with this stay…read more Would highly recommend. If you do stay here, try to get a river front view.

Had a great experience during my stay here. Whenever we needed something, there was quick service,…read morethe pool felt great, the room was clean when we got there. I even lost something valuable and was met with great support to help find it.

Great stay! Front desk staff was very friendly, the room was very clean, and the bed was…read morecomfortable. I stayed for 2 nights and left my DND sign up, and a friendly note was slid under the door letting me know if I needed anything, they were just a phone call away. I appreciated that. Stayed in Room 415. Didn't get a chance to take advantage of the pool and breakfast, but both looked great. No complaints here! :-)

Pretty good location if you want to be downtown and want to walk to Great American Ballpark…read more Stayed in a suite that was very comfortable. Showers had decent water pressure and the room was pretty comfortable. Television offered plenty of things to watch including some movie channels. Forgot to lock my door and one night at around 3am, somebody entered our room!!! First time in my life I didn't lock my hotel room. Person who entered politely apologized for the mishap but it was unnerving. Remember: always double lock your hotel rooms. Breakfast buffet is typical Hampton Inn and does the job but isn't memorable. Although it looks worn out, bones of the building are good and rooms comfy. Would stay here again.

We stayed here for one night while visiting Cincinnati for a Reds game. I chose this hotel over…read moreseveral other reasonably priced options because it had recently been renovated, and I'm glad we did. The biggest downside was the elevator situation. The same elevators serve the lobby and guest rooms, so there was often a wait, especially since they're fairly small. It took a couple of rounds before we could get on one with enough space. If you don't mind a short walk, there's a staircase in the back that can be a convenient alternative. The lobby is located on the second floor, and the staff was friendly and efficient. We were welcomed with complimentary bottled water and checked in quickly. Our room was lovely, modern, and impeccably clean. The only minor issue was that the room door was very tight and took quite a bit of effort to open, but it wasn't a major inconvenience. One experience that stood out was housekeeping knocking on our door around 10:50 a.m., even though checkout wasn't until 11:00 am. The housekeeper wasn't rude, but she did ask what time we were leaving, and we simply replied that we'd be checking out at 11:00 am, since that was the posted checkout time. It wasn't a huge issue, but it's not something I've experienced at other hotels, so it caught me a little off guard. Overall, we had a great stay. The hotel was clean, comfortable, and well-priced, and I'd definitely stay here again on a future trip to Cincinnati.

Been wanting to stay here forever, but the price deterred me. It is higher than other Cincinnati…read morehotels, but you do get what you pay for. Almost...more on that later. On the plus sign, valet, front desk, and all personnel are customer focused. Building was renovated in the past 10 years, and all details are lovely. Extremely clean. Rooms are large and very luxe. Room service was perfect in every way. So why not 5 stars? We love the rooftop bar and that played a huge roll in getting us here. But all three nights we were here it was closed for private events. I hope the events are making them a lot of money, because it can cut into their basic customer base. I will be checking to see if the rooftop is open before booking here in the future. One other small complaint...our room was never serviced until late afternoon when we needed to get ready for dinner. Turn down service (including chocolates) on first day only. That made me sad.

This was a completely wonderful special occasion 'staycation' location…read more The hotel itself is historic and beautiful. Complete attention to detail - even a shaving mirror built into the shower wall! The public areas are all special in their own way. The lobby area is in the new build area with soaring ceilings and beautiful fixtures. The rooftop restaurant (covered) and bar (outside) are thoughtful designed to ensure fun. The location is great. A little out of the way and yet close walking distance to everything. They also provide free limo service within 5 miles. Handy for any Over the Rhine excursions. The staff is excellent - from the valets to the chef. I wish I remembered the name of our waitress for Subito dinner on May 19. She was one of the best ever. This was a truly memorable celebration spot.