For my birthday, my husband and I took the train from Charleston to Savannah and stayed at the…read morePerry Lane Hotel for the second time. It truly defines luxury. My husband surprised me with flowers waiting in our room, and the hotel made it feel so special. The rooms are beautiful, the beds are incredibly comfortable, and there's a coffee shop and full-service restaurant downstairs. One of my favorite amenities is the stunning rooftop pool with full food and drink service. On the other side, you'll find a rooftop restaurant with breathtaking views of Savannah. it's the perfect place to relax. Most attractions are within walking distance, and the hotel even offers complimentary transportation within a 2-mile radius. Perry Lane exceeds expectations every single time, and I can't recommend it enough for your next Savannah getaway.

We enjoyed our stay at Perry Lane…read more The hotel was centrally situated near the riverfront and the historic neighborhoods! The restaurant was great! Our room was nice but sadly just beneath the event space where wedding receptions take place.

The epitome of southern hospitality and hands down the best place to stay at in Savannah, Georgia…read more From the moment you arrive, you are greeted by the most beyond amazing staff along with being offered ice cold water and an easy check in process. The staff was very accommodating throughout our stay. Being that I lived in Savannah 20 years ago, I have bragged about how incredible Savannah's hospitality is and the staff here definitely showed up. Huge thank you to Joey, Jackie, Cindi, and Darnell or as I refer to them as the dream team for making our stay so incredible. I hope they promote you all into management. Our room was absolutely beautiful and comfortable. Honestly, one of the best beds I have ever slept on. Perfect if you have jet lag. I love that the toiletries have peppermint so you repeal bugs, which is a must in the south. Great alternative if you forget the bug spray. There's a coffee bar, restaurant, and a speakeasy bar that was Alice and wonderland themed. In the afternoon you are offered champagne, which is such a nice touch. They have bikes available to sightsee rather than walking. This hotel is close to everything in case you want to walk and explore shops, dining, etc. Overall, this hotel is beautifully decorated and charming. Something Savannah is known for. I highly recommend this hotel. Especially because it's pet friendly!

This is my second review. I originally removed my first post after management reached out to…read moreresolve the situation, but after a continuous cycle of shifting timelines and misleading information, I feel compelled to share the full experience. My AirPods were stolen by the staff here on the 17th. While I finally recovered them on the 29th, it was entirely due to my own efforts, not the hotel's. I had to file a police report and track the devices on the Find My app, watching them travel to a private residence before making their way back to the hotel days later. Getting answers from management was incredibly difficult. I was repeatedly promised callbacks--first at 3:00 PM, then at 4:00 PM--only to be completely ghosted for an entire day. Management only took the situation seriously after I posted my initial negative review. Once the review was live, the interim manager called immediately, offering 20k Hilton points as a goodwill gesture and claiming it would cover a night at "most places." Wanting to cooperate and focus on getting my property back, I agreed to take the review down. The poor communication continued with the shipping process. Management promised to overnight my AirPods the next morning, but the Find My tracking showed the AirPods still at the hotel until I followed up yet again to ask why it hadn't been dropped off at FedEx. It has now been a week since the points were promised, and they still have not arrived. When I followed up, the interim manager claimed the system takes two days to process them - meaning the request was never actually submitted when promised last weekend. Furthermore, the information provided about the loyalty program was incorrect: I was told the points do not expire, but Hilton corporate policy states they expire after 24 months of inactivity. The valuation is also incredibly misleading; 20k points does not cover a night at "most places," especially considering a single night at this exact property costs 66k points. While the staff member Michael was pleasant to deal with, the interim management team simply said whatever was necessary to get a negative review removed, with zero genuine follow-through. I highly advise travelers to keep a close eye on their belongings and be wary of management's promises.

I had a solid stay here over my Christmas vacation in Savannah. This is a very nice location,…read moreacross the street from the River area. Staff were pretty good, not perfect all around but pretty good. The Room was clean, and had everything I needed. I liked the location, and you can walk around the area as there is plenty to see and enjoy. I was here on Christmas Day and walked outside and it was nice to see a lot of other people doing the same. The concierge here was very helpful in showing me the tour options for Savannah. One stop was right down the street too. I would stay here again.

TLDR; just spend the extra money to stay somewhere else…read more We stayed here for 2 nights and 3 days. The room was clean, but the walls are thin. You can hear your neighbors :) It's crazy how the elevator was being serviced DURING BREAKFAST one morning and everyone had to use the stairs. It was especially bad because someone in my party needed to use a walker due to their bad knees. We had to carry the walker up and down the stairs and they were literally crawling to go up and down. I asked one of the male staff about it in the front desk and they said that there was nothing they can do and that the elevators will be both back up at 8:30 AM. We went out and took a stroll, came back around 9:00 AM and the elevators were not yet fixed. It was just ridiculous! Later on in the day, they managed to get ONE of the elevators working :) The next morning, we went to breakfast at 7 AM and everything is broken! Only one elevator is working, there is no coffee at all, no pancakes, and even the juice machine got hit! It was honestly insane. If you go on vacation, just go somewhere else.

TL/ DR - a true 5* property & experience. Room, cleanliness, service, on site dining…read more At check-in June 3, 2026: Carolina was very thoughtful in explaining the property-- 3 buildings-- and the corresponding property map. We were pleased with room placement with balcony in furthest east Bldg (3Muses). We were advised water-facing rooms can be noisy. On that note, by the third and final night, Friday, this past weekend, we learned that the cobblestone street outside was quite noisy as well. Fortunately, on weekend, just after midnight, revelry noise level moves down from the billiard Halls across from our room. (Ear plugs were furnished in the room :-) Even so, we enjoyed the balcony for the mornings and pre-dinner hour: it was ambience into our room as we were getting ready for our various comings/goings. The medium-ish sized pool featured brrrrr water; not yet nuked by summer's power! But it was enjoyable for a refresh. It got unbelievably crowded on Friday afternoon, so glad we generally came earlier in the day. Fortunately my work Conference: buffet style food supplied by JW was above-average, 4* food for Conference food (3* if judged on its own merit). But we enjoyed the on-site dining from which we tried small plates from the African restaurant, fish at the seafood bar outside the main building; my wife enjoyed the breakfast dishes from the coffee shop in the main building. This is a special property. Enjoy the artwork and the unique character of each building. So much to see as meandering. Friendly Service top to bottom. Employees seem to value their jobs and our patronage. Would return without hesitation.

The JW in Savannah located alongside the river walk and is a very unique place. There are plenty of…read moreon-site places to eat, both within two of the three building that comprise the JE and outside. I didn't stay long enough to check out everything on this property, but everything I did see was so memorable. One building had a gem / minerals / fossil collection, along with restaurants and stores within, the hotel gym, and someone playing live piano; the second building also had a store in there, though I think had more rooms than stores. I didn't explore third building, but I'm aware that there are more rooms there and an entertainment venue too. I received very friendly service for my check-in. Brandon, who helped me and my friend at the front desk, told us what we needed to know about the property and made our first impressions here very warm. The two gentlemen who worked valet, whose names I'm forgetting (sorry!) were also incredibly kind--one made effort to remember both me and my friend's names. the rooms here--beds and bathroom--are lovely, and made more unique with the featured art. I got upgraded to a river view room, which was a big plus. (you do hear the ships go by if they blow their horn! didn't bother me and my friend's with our sleep, but the noise-sensitive folks should probably wear ear plugs just in case.) If it's within your budget, then I'd highly recommend this place to put in your bucket list of "unique hotel properties to stay at at least once"!

Superb location. Amazing breakfast. Lovely staff. Comfortable and clean. Great common area to enjoy…read morechats by the fire, games at the dining room table, tea and treats before bed. Feels like home.

We stayed here for our 20th wedding anniversary, and we had the best experience. We stayed in the…read moreCosmopolitan Room, and it was wonderful. From the delicious breakfasts to the kind staff and the ideal location, everything was perfect. We will definitely stay again.

Rooms are nice enough Staff is excellent…read more Restaurant does a fine breakfast with excellent service Good location for walking Savannah A little pricey This is my third or fourth stay

This hotel has long term leases on almost all of level P3 of the Whittaker Street Parking Garage…read more Other private businesses with long term leases on spots mark the spots to inform people not to lark. Andaz Savannah Hyatt does not post signs nor mark the spots nor have any gate or signs to know what part of the garage they leased. Instead have sensors in the unmarked spots and tow without bothering to post any sign. Completely predatory. Sensors cost more than signs. They should put up signs. This is a very unethical dirty hotel that is doing harm to the city and the community. I went to a conference in Savannah, and carpooled with a coworker. We had gone to park at the Whittaker Street Parking Garage. On level P3, we went through an open gate to get in, and then needed a swipe card to get out. Half that floor is marked with "reserved for" signs, hanging from the ceiling and on the wall and concrete support columns by each parking spot. Those were something like reserved for a condo or something, not Andaz. Half is not marked at all. This is like a line down the middle half. The south part of the garage was marked; the north part was not. Line down the middle like 2 sections. Because the half that was marked said towing, my coworker had stayed in the car, and I went to go find the parking attendant to confirm we were parked in a public paid spot. On the street level, the security for Savannah said that where we were parked was OK, and that all reserved spots have to be marked. She told me where to find the parking attendant. The parking attendant said that all reserved spots are marked, and that unmarked spots are for the public paid parking. I went back to the car to tell my coworker that we were good to go. Well, it had taken me easily 20 minutes due to there is one single attendant. Lucky us, because when I got back, an Andaz Savannah Hyatt employee was there with my coworker saying he would towed. Apparently, rather than put up signs in their reserved spots, the Andaz Savannah Hyatt puts sensors pointed at each spot to detect a car, and then orders a tow. A sensor has to cost more than a sign. That's so dirty and immoral to not post a sign, and then to tow people. The two employees of the city and of the parking garage said that that was a public paid spot based on there not being any posted signs that it was reserved. Andaz Savannah Hyatt just cannot be bothered to communicate. They will tow, bill for the tow, mess up transmission on a four wheel drive, and stick that whole mess of theirs onto regular people. Because they can't be bother to even post a sign. Also to leave, we had to drive out an "in" gate, which apparently they leave the "in" gate permanently up for cars to drive through, then have a billing "out" gate that you have to swipe the card and be billed to leave. Like a trap. No signs when you come in, and no signs on their entire half of the P3 level. I am certain what they are doing is illegal, to tow without having any posted signs at all on their half of the garage. When I searched, Georgia law requires 12x18 inch no parking signs or a sign at the gate. Andaz Savannah Hyatt had a permanently open gate for entrance, closed gate for exit, and absolutely no signs on what the employee of Andaz said was the Andaz parking. And said he would have towed if my coworker weren't there in the car. Well, it's travelers and tourists, so Andaz Savannah Hyatt can get away with it, because they rob from people who don't live in the city. They break the law, and harm the community. This hotel is doing dirty. What else are they doing. Nope, nope, nope. Badly run and cannot be trusted. Even if you are not a customer, the Andaz Savannah Hyatt will harm you just for being nearby.

This Hilton is in a great location, and it's really pretty…read more Unfortunately, I was placed in a room that is really close to their rooftop pool. I would think that quiet hours for the pool would be 9 PM, but apparently they aren't. I believe they are 10 PM. There was a group of what appeared to be teenagers screaming nonstop for about three hours straight. I don't know, if I was staff at a hotel, I would probably tell them to keep it down after 8 PM, but that's just me. It sounds like the rooms on the other side of the hotel are really noisy as well, so I guess moving and wouldn't have done much. The valet took a really long time in the morning. I wouldn't have minded that if they would have told us in the beginning, but when you check in, they tell you to give them five minutes to retrieve your vehicle. It took the guy 20 minutes to respond to my request (I was first in the queue) and I had to go walk down and grab the car myself because I needed to leave immediately. It sounds like he was managing two properties, so not his fault. When not knowing where the valet was, the front desk wasn't helpful. She kind of dismissed the issue. She did end up calling him, but she didn't act like she cared about our situation at all in the beginning. It actually prompted us to take action and another gentleman waiting for his car went and looked in the valet garage to see if somebody was even there because he was having the same issues. Anyways, my first and last time staying at this hotel. Too many other options in the area. I really need a reliable valet, unfortunately.

I was honestly frustrated by my stay here, especially after reading past reviews…read more For years, guests have mentioned the truck noise, and management keeps replying with the same line about "sharing feedback with the appropriate teams." After staying here, it's clear nothing has actually changed, which is disappointing. I was on the 5th floor facing Bay Street, which turns out to be a major truck route near the interstate. The AC unit was loud, so I turned it off since it was cool outside. That's when the real issue became obvious. There's a traffic light right by the hotel, so trucks constantly stop, idle, and then accelerate again. The noise was incredibly loud, to the point where it felt like I was standing right on the sidewalk. Sleeping was difficult. It also made me wonder about room assignments. If this has been a known issue for years, you'd think they'd avoid placing guests with status in those rooms. A quieter-facing room would have made a big difference. There were a few other issues: * Couldn't access the pool or jacuzzi with the digital key (only the gym worked) * The jacuzzi itself looked worn and in need of refinishing * No complimentary water in the room or lobby, which is surprising given the Savannah heat (though there were cookies and coffee downstairs) * Toilet seat was oddly shaped and uncomfortable * Bedside lamp outlets were loose and didn't hold a charger securely * The clock on the nightstand was extremely bright at night with no way to dim it On the positive side, the lobby has a nice fireplace, and I appreciated the bathroom nightlight. All the staff I encountered seemed very young, under 30, which made me wonder if most roles here are entry-level. I couldn't help but notice a consistent pattern in who was working which positions, while visiting the south. Overall, the biggest issue is the noise and the lack of real action on something that's been raised repeatedly over the years.

Beautiful inn with an incredible history. I love old buildings and this one was a must stay!read more

It's been 27 years since I helped "open" the Marshall House in 1999, I just returned for the first…read moretime with my son this month as a guest. So impressed. The male front desk clerk was welcoming and gave great info about the area, the room impeccable, the library/open space full of history and charm. We didn't make the evening wine or breakfast, we were out and about. The rain didn't stop us from having a great time (handy umbrellas at front desk) indulging in ice cream, pralines and beignets. Can't wait to come back again!