My first word that explains my experience is "Wow"! We first purchased a miniature schnauzer and…read morehad the best experience from picking the best fit puppy for us to all the extras that come with our purchase. The staff there is outstanding and very helpful. We couldn't be more satisfied with the whole experience. We would go there ago when we want to get another puppy. Guess what???? 2 weeks later we went back in to store and saw this little black and white French bulldog and it didn't take long and we walked out of there with another puppy. We knew they only deal with the top breeders in the US and we would get another amazing puppy. If you go in one day and don't see or find what you are looking for, don't give up. They are always getting new puppy on weekly and sometimes daily. Subscribe to their Facebook page and you will get updates on new puppy's they have with very cute pictures. We will be forever customers of Petland.

List of concerns about our experience:…read more Explanations about available options changed over time- on the course of one visit, policies changed at least 5 times. Conditions that were initially presented were later modified or replaced. Proposed resolutions shifted throughout the process rather than remaining consistent. The reasoning provided for management decisions varied depending on when the issue was discussed. Different answers were given by different individuals involved in the conversation. Additional requirements appeared to be introduced after earlier concerns had already been addressed. Manager herself vindictive and retaliatory. Overall, it was an extremely frustrating experience. The primary issue was not the animal itself, but the lack of consistency and transparency throughout our interactions with management. During our discussions, management's position appeared to change multiple times. We received different answers depending on when questions were asked and who was participating in the conversation. Various solutions, conditions, and explanations were presented, only to be revised later. As a result, it was difficult to understand what the actual policies were or what would be required to resolve the matter. Rather than receiving a clear and consistent explanation of store policies, we encountered changing requirements and conflicting information. What should have been a straightforward customer service matter became far more complicated than necessary. We were also concerned about the apparent lack of verification during the sales process. Based on our experience, there did not seem to be significant efforts made to verify age before completing the transaction, raising questions about how such sales are handled. For that reason, customers may want to request written copies of all applicable policies before making a purchase, including return policies, refund policies, surrender policies, warranty terms, and any conditions that could affect the transaction after the sale. Relying solely on verbal explanations may lead to misunderstandings. Ultimately, our experience left us with little confidence in the consistency of management decisions or in the overall fairness and transparency of the customer service process and an unresolved issue about an animal.

animals are cute but most are overpriced. The smell is horrible!!!! Not sure if I would buy an…read moreanimal but it's fun to walk around just to see them. i did get my hamster here when i was 6 so i get fun memories every time i walk in. definitely tho....yall have got to fix that smell!

Pretty good for a pet store. It's hard to do this ethically, but this store seems to do the best…read morethey can with their animals. They all seemed happy enough, none showed clear signs of distress. Habitats seem well maintained and aligned with animals' needs. Employees are nice.

I went to this PetSmart location to use their dog tag engraving machine and it was out of order. I…read morewalked around the store and looked at some of their dog toys and treats for sale. Store was a little dirty inside. Staff was friendly and nice. Overall, average PetSmart experience. Would have been better if their dog tag engraving machine had been working though.

Just ran in to get some cat food for the boys. Publix was out. Staff was nice. Good selection…read more Prices are a little cheaper than Publix . Lloyd was losing his mind because we are out of wet food and Publix was out of his preferred brand and flavor. So this place was a win for me... And more importantly Lloyd is happy.

Expensive but good. We have used them 4x. Like that they don't Kennel the dogs…read more Beautiful store too.

I've been coming here for the past 10 months having my sweet pup Henry groomed. The groomers here…read moreare fantastic. My Henry loves how he looks after he's done & so do we! I have had both Deanne & Lindsay groomed him and he is so very dashing when he's finished. If you notice your sweet fur baby not smelling so sweet.....come here and get your fur baby clean & smelling sweet & looking great!

First off, SUPER price gouging at this location! In hillsborough county it's only $60! Here it's…read more$100!!! You make an appointment to see your dog waiting in a cage anyway.. then what's the point of an appointment when WE have to wait. 2 1/2 hours!! Told them NOT to clean my dog's face because of medication along with their ears, and they did anyway. Same with my second dog. They are both highly allergic to whatever they do or did there, and I see another vet bill coming up because they didn't follow directions. I'm so upset and pissed!!! Got there at 11am on time, they didn't get to my dog for over an hour! Then made me late to pick them up also. Blaming it on the dog for being uncooperative. The reason why he was, was because he wasn't comfortable with the way he was being. Management needs to Fire Chris and the nasty girls being mean to the other dogs that I saw through the glass! Do not go to the 41 location by Target. TERRIBLE! I NOW go to the Forum location. Although far from where I live it's better!!!

I never leave reviews but I'm still so shocked at my dogs groom that she received yesterday. I have…read morea medium size goldendoodle. She was there for almost 4 hours.. her grooming has never taken longer than 2 hours. When I came to pick her up, they would not let me see her until after I paid & tipped, which I thought was very weird as I've been to petco grooming several times and they always let me see her first. My dog has red spots all over her from the clippers, and she has been nonstop licking her private areas as they were shaved raw. :( she also was still half wet when I picked her up, and they had her sitting wet in a crate. I'm not sure what took 4 hours since she was still partly wet. The rest of the groom looks absolutely awful too... it looks like the groomer quickly went over her tangled spots without even attempting to make it evened out or anything. I'm super shocked that the groomer thought it was acceptable. The only parts that were touched with clippers are so irritated and raw. It doesn't just look bad but she has been scratching and licking since yesterday. Also this groom is priced at $85.. leaving 2 stars instead of 1, because they are refunding me after I called 3 times.

Went to get a cat water fountain as mine bit the dust . My cats have Yeti bowls but they also like…read morea drinking fountain with continuous water flow. Funny how they go from rescue cats to high maintenance....Anyway I was able to get the fountain , litter and some toys as my kitten continues to throw toys in water bowls and toilets so they last a hot minute. Store was clean, laid out nice , took a minute to get assistance. Got everything on my list which is always a bonus.

Apparently, Pet Supermarket has recently updated their website, in an attempt to place my monthly…read moreorder for my dog's food I would get an error message.....long story short I tried for 2 weeks to place an order, tried different systems and different browsers, to no avail. I called corporate and basically told, well I don't really know what to tell you!!! What kind of service is that??? I have been a customer for a long time and have always liked this store, until now. I then called my local store, basically the same kind of help, none. No order, no help, and not returning after years with this store!!

Best prices & selection in the county. I bought a ton of…read morehealthy looking plants, a pleco, and some ghost shrimp. I thought I was going to break the bank, the way it is with most aquarium stores in the area, but I was pleasantly surprised at checkout. They had everything I wanted & more.

The best Aquarium and Reef Center in Fort Myers! A great beautiful selection of corals and fish,…read moreand other things you want for your reef tank! I enjoy going to this really nice aquarium store each week, bc we have two aquariums in our home, and working on our third! This is where you want to go if you like unusual items, like the coco hard shell worms! Great people to deal with, Radka is very helpful and very knowledgeable, I trust what she tells me! Love this small business!