The only reason this place got three stars for me is because of this one worker specifically she's…read morealways just rude not polite in any way. She's a shorter older woman with short brown hair every single time I happen to need her help. She will literally ignore me. On two separate occasions I've needed crickets. She's walked over in my direction so I waved like a friendly hello and she literally turned around and walked the other way into a back room or something so i sat for another 10 min cause maybe she got called to do something I'm not one to question and after those 10 min I go to the register and ask for help. The lady that saw me and turned around literally came out of the back room she went into it. And not a hello how are you sorry about the wait it was "how many" with the most attitude I've ever heard. Than the second time she was cleaning the tanks right behind where the crickets are at. And I yet again probably stood there for 10-15 min while she's just cleaning these tanks. She made direct eye contact with me maybe 2-3 times. So I finally got annoyed waiting for this girl to have some sort of customer service and ask me if I need help. So I go "excuse me can I please get some help with crickets" and she literally says "well maybe if you let me know that's what you needed than yea I can't know if you don't tell me" and I literally told her "I thought you would've had enough customers service training to see someone standing here for 10 min in the exact same spot to know they need help and you'd come ask" She got off her ladder came over and rudly chuckled under her breath and went "how many" didn't ask if I wanted cardboard or calcium nothing. If I see this lady by the crickets I literally leave cause I refuse to speak to her now. You guys need to teach her some customer service. Or fire her cause clearly she hates her job.

I am writing to share serious concerns regarding my recent visit to this store. When entering, the…read morestaff was un-engaging and provided no welcome. In the small pet section, there was a noticeable odor, but my primary concern was animal care. Multiple small animals appeared severely lethargic and stressed, with some hanging helplessly over their water bottles. I strongly urge management to inspect these habitats and review employee protocols for animal care and customer engagement.

We got a little Cavapoo in June. The service was so kind and friendly. They handled our little…read morepuppy so well, and I got a sneak peak of the them cleaning him and he was absolutely loving it! And now he isa perfectly healthy puppy. If you want to get a little cutie (puppy) got to petland. HIGHLY RECOMMENDED

I am extremely disappointed with my experience purchasing a French Bulldog from Petland Fort Myers…read more When I bought my puppy, I trusted that a store selling such expensive dogs would stand behind the health guarantees they advertise. At around one year old, my dog developed a serious eye condition and was diagnosed by a veterinary ophthalmologist with a cataract caused by a genetic issue and associated inflammation. This is not a minor problem -- it is a painful condition that can lead to permanent blindness and requires specialized treatment and potentially surgery costing thousands of dollars. I contacted Petland expecting them to honor their health guarantee for congenital or hereditary conditions. Instead, they dismissed the diagnosis and refused to provide meaningful assistance. Despite documentation from a specialist, the store would not take responsibility and repeatedly avoided helping resolve the situation. Buying a puppy should not turn into a financial and emotional burden due to genetic disease, especially when the business promotes screened and healthy animals. I feel completely misled and unsupported after the sale. If you are considering purchasing a dog here, be aware that once you leave the store, you may be on your own if a hereditary medical problem appears. I would strongly encourage potential buyers to carefully review the guarantees and understand that they may not be honored when it matters most.

I love this place! My kid and I can spend an hour here easily--it truly feels like being inside a…read morezoo

Pretty good for a pet store. It's hard to do this ethically, but this store seems to do the best…read morethey can with their animals. They all seemed happy enough, none showed clear signs of distress. Habitats seem well maintained and aligned with animals' needs. Employees are nice.

I went to this PetSmart location to use their dog tag engraving machine and it was out of order. I…read morewalked around the store and looked at some of their dog toys and treats for sale. Store was a little dirty inside. Staff was friendly and nice. Overall, average PetSmart experience. Would have been better if their dog tag engraving machine had been working though.

Just ran in to get some cat food for the boys. Publix was out. Staff was nice. Good selection…read more Prices are a little cheaper than Publix . Lloyd was losing his mind because we are out of wet food and Publix was out of his preferred brand and flavor. So this place was a win for me... And more importantly Lloyd is happy.

I've been coming here for the past 10 months having my sweet pup Henry groomed. The groomers here…read moreare fantastic. My Henry loves how he looks after he's done & so do we! I have had both Deanne & Lindsay groomed him and he is so very dashing when he's finished. If you notice your sweet fur baby not smelling so sweet.....come here and get your fur baby clean & smelling sweet & looking great!

The owner and staff are so friendly. You fell well taken care of. I buy partially cooked raw food…read more My dogs love the food.

We weren't in the need for anything. Just walked over since it was next to a store we were in. They…read morehave some cats that are in the adoption area. Wish I could take them all home. The store was clean, the bathroom not so spiffy, employees said good bye as we left. Some beta fish looked like they have moved on. They have a large refill kitty litter bin, a doggie cookie bin and of course all kinds of animal supplies. They have a bin of Christmas treats, toys and animal clothes for 50% off too. I am sure Fido is okay if you still celebrate the holidays with him with holiday treats!

Their store does t answer the phone! Ridiculous. Their main customer service people are…read moreincompetent. Horrible.

Went to get a cat water fountain as mine bit the dust . My cats have Yeti bowls but they also like…read morea drinking fountain with continuous water flow. Funny how they go from rescue cats to high maintenance....Anyway I was able to get the fountain , litter and some toys as my kitten continues to throw toys in water bowls and toilets so they last a hot minute. Store was clean, laid out nice , took a minute to get assistance. Got everything on my list which is always a bonus.

Apparently, Pet Supermarket has recently updated their website, in an attempt to place my monthly…read moreorder for my dog's food I would get an error message.....long story short I tried for 2 weeks to place an order, tried different systems and different browsers, to no avail. I called corporate and basically told, well I don't really know what to tell you!!! What kind of service is that??? I have been a customer for a long time and have always liked this store, until now. I then called my local store, basically the same kind of help, none. No order, no help, and not returning after years with this store!!

Very knowledgeable. Good stock. Very healthy and well maintained Would definitely recommend itread more

Best prices & selection in the county. I bought a ton of…read morehealthy looking plants, a pleco, and some ghost shrimp. I thought I was going to break the bank, the way it is with most aquarium stores in the area, but I was pleasantly surprised at checkout. They had everything I wanted & more.

Horrible experience today with the grooming department. I took my 9 pound cavapoo for a grooming…read moresession. When I dropped her off, I showed the groomer a picture of how I wanted her, which was completely shaved down including the snout. When I arrived to pick my dog up, I saw through the glass window that the groomer kept a teddy bear snout. Julie, who I presumed was the grooming manager, was the one at the counter, and I asked her if they could shave my dog's snout all the way down. Julie's response was rude, saying that she wasn't sure if she could because my dog kept "flailing and biting" and it wouldn't be safe for the dog. She proceeded to go back and shave my dog's face. I watched the whole time, and my dog did not act aggressive in any way, just trying to avoid the clippers. But this is common behavior I'm sure from dogs when clippers to the face are involved. Plus, she had a loop around her mouth to prevent biting. Also she is 9 pounds! Julie came back to the front to the desk and I thanked her for doing this. She did not respond to that, and told me she is referring my dog out to another groomer. I said okay, maybe I'll look for a poodle concentrated groomer, they are probably better with this breed. And she responded "it's not the breed it's your dog. I've been doing this for ten years." At this point I am offended. They bring my dog out and I noticed one of her ears was scraggly and sloppily cut. I asked for them to just clean it up, and Julie said "I'm not cutting anymore". And walked away to the back. I said this isn't right, this is a $100! I just wanted the ear to be cleaned up. They even put the wrong leash on my dog when returning. This place is extremely unprofessional, rude, and amateur. I will never be coming back to petco again. AVOID.

If I could give zero stars, I would. We have a golden that is the friendliest pup you will ever…read moremeet. After 3.5 hours, petco called to tell me they were only able to give her a bath and she is sitting in the kennel drying because she tried to "bite" the groomer. I truly have never seen my dog be aggressive towards anyone. When I picked her up, she was terrified and crying. The staff did nothing to try to calm her. Just kept her on a tight leash. When I tried to speak to the staff about it, they did not care and just wanted payment. Do not recommend taking your pets here!!