Best Customer service, and best team to help you out. A big…read morethanks to Mr. Chase and Ms. Vanessa. I would definitely recommend them for anyone who is looking into renting/buying forklift. I was in need of a forklift for rent, I contacted multiple companies but I received the best customer service and support from ACE. Mr. Chase helped me out in getting the information and details that needed . They answered all my questions and queries in detail. And Vanessa was in constant contact with me via email helping out in every step.

We needed a forklift last minute and called around to multiple places trying to find someone with…read morethe right capacity lift. They were so helpful and FAST! Great team of people to work with. We went ahead and looked at their inventory while we were there. They have low prices and I know where we will go once we are ready to purchase our own! Thank you guys so much for all of your help!

I came here twice attempting to rent a plate compactor for a charity event to build a court yard…read morefor mentally ill children.on the first try I was denied and told to go online and fill out a credit card verification form. We did that and provided a copy of the driver's license.it still wasn't good enough and we did not get the tool.did not live up to their name ez tool rental.horribke customer service

I love this place and have used them several times. Equipment is always clean and in good condition…read morefor better rates than Home Depot.

I have also suffered from this company. I rented a trailer from them for a month, but it literally…read morefell apart with absolutely no load. I had to buy three wheels and material to make the ramp. Their unloaded trailer bounces like a ball on the road and therefore falls apart on its own. Because of this, the trailer springs fail, causing the tires to wear out intensively. When I was towing this empty trailer, one of the ramps flew out of a special pocket and got lost somewhere between South Dakota and Nebraska. I spent a whole day looking for this ramp and drove at least 500 miles but could not find this ramp. When I asked Mr. Ryan Avery for another ramp, he refused. Obviously, the ramp was lost for one reason only, because the ramp pocket could not hold it. I tried to buy another ramp but all the other ramps didn't fit this trailer. Then I bought material and welding equipment and made another ramp myself right in the garage of a client who had his car transported. Also Mr. Ryan Avery refused to refund all my costs for this trailer. When I demanded to replace this trailer with a serviceable one, he agreed. However, when I brought him his trailer to Texas, he accused me of breaking this trailer. Also, Mr. Ryan Avery, $883.36 from my debit card for allegedly breaking his trailer. He also accused me of breaking the jack, while he himself, driving the loader, drove the unraveled trailer jack onto the curb, which made me hear a loud sound from the jack hitting the curb. I am now suing Mr. Ryan Avery for $3,274.47. I also ask the court to recover from him for all my suffering with this trailer moral damage at the discretion of the court. It's not that Mr. Ryan Avery gave me a trailer full of junk. The fact is that he literally left me with a problem that arose through his fault. At the same time, he said that it was my fault that I signed the contract and did not point out the shortcomings of this trailer before signing the contract. I don't want other people to suffer like me. Therefore, I highly recommend Mr. Ryan Avery will continue to show respect for people and will not give up his direct duties to monitor the technical condition of his trailers. I bought myself a similar 36 foot trailer from the Appalachian brand. The axles of this trailer are located closer to the middle and therefore they are more pressed by the weight of the empty trailer. Therefore, the empty Apalachi trailer does not jump and does not self-destruct, unlike toolrent trailers. Therefore, I also recommend Mr. Ryan Avery stop renting his trailers to people. If he wants to continue leasing his trailers to people, he should make other trailers. In trailers, the axles should be installed correctly, that is, closer to the middle, so that the empty trailer does not jumping during towing and does not self-destructing. With all due respect, I strongly recommend the management of tool rent to read the book Complaint as a gift https://www.amazon.com/Complaint-Gift-Customer-Feedback-Strategic/dp/1576755827

Do not do business with these clowns. I reserved a trailer for pickup the next day. Talked to them…read morethat night and the next morning before leaving they said everything was good they would be waiting. I drove three hours only to show up and find out they had rented it out from under me. Their explanation was someone came in with cash. Terrible business practices. Save your time and money and go somewhere else. Oh and the best part they kept $38 off my payment. I would give them zero stars if I could.

Thought it was booked to find out the next day it was not and had to rebook by giving the guy on…read morethe phone all the details again for a 5 galloon fountain. The unit did not work right. Yes, it turned on but never sucked up the liquid right. Just got very slow flow a little faster then drips out of the unit. Asked for a refund and no luck. They said it worked. We booked it for a caterer that used one many times in the past (from another company) so not new to these units. They placed more liquid in the unit just to make sure this one does not have to be filled to the max for it to work and filled it up still no luck. Poor costumer service. We will update this if they do refund.

This company is running a scam! They charge $45 damage waiver that covers NOTHING. When we asked…read morewhat it covers they wouldn't answer and got angry and offensive. I'm calling BBB. I'm disappointed... I'm a home builder and I'll never rent from them again. Please read reviews on google that also say they are renting out damaged equipment. I want an investigation done on this company.