The Professionalism, the quotes to let you know what is needed . They're up front and will not…read moresurprise you with " Surprise/ unauthorized charges. Clean and comfortable waiting area, a great coffee bar and did I mention the Staff? Professional, compassionate and show a deep general concern for their customers. They are the BEST and I "HIGHLY RECOMMEND " Marcos Auto Service. You will not be disappointed!

Wow, what an amazing place. The service there was fantastic. They are the best. I would recommend…read morethem to anyone. Great customer care. This is definitely on my list for my new auto repair shop!

trusted Valvoline with a routine oil change on 6/6/26 and it has turned into one of the worst…read moreexperiences I've ever had with an automotive service provider. Immediately after the oil change, my vehicle began displaying low oil pressure warnings. I returned to the shop multiple times, and each time I was assured the issue had been corrected. Yet the warning kept coming back. Now, after having the vehicle evaluated by the dealership, I have written documentation stating that the engine needs to be replaced. The dealership also informed me that metal was found in the oil system and that the engine and turbo oil lines require replacement because of the damage they observed. Despite this, Valvoline continues to maintain that all that is needed is an oil regulator plug repair and another oil change. The massive difference between their assessment and the dealership's diagnosis has completely destroyed my confidence in their workmanship and judgment. What has been equally frustrating is the lack of communication and accountability throughout this ordeal. I have spent countless hours dealing with this issue, worrying about a vehicle that was running before a simple maintenance visit. An oil change should never end with a customer facing the possibility of an engine replacement. I strongly encourage anyone considering this location to think carefully and obtain an independent inspection if something doesn't seem right after service. Now I have accumulated rental car expenses averaging over $120 per day and all they want to offer is additional oil changes for free and $35 a day car rental. I sincerely hope no one else has to go through what I have experienced.

Scam artist - Consumer fraud - tech negligence - Warning - It is clear in writing and the cost me…read moremy AUDI and forced me to buy another car as well as lose my JOB and MY CAR + $245.00 for the diag, $100.00 for the town $230.00 for a week car rental and now a SECOND LOAN for a car $9,500.00 ......19 days and NO Response from CORPORATE in KY - FRANCHISE or KORY the branch manager!!!!!!!!!..........SCAM - FRAUD -

We had to deal with three tire failures within a 100 miles from home. I called up and asked for…read moresome help to replace all my tire valves with high pressure valves. They took me in immediately and had the valves special ordered and spent three hours helping us back on the road during a heat wave. They did this gratis and said you have been through enough! God Bless this team.

Went in today to get a flat tire repair. Woke up this morning with a flat and what looked like a…read morepiece of metal in the tread. Had gone to another named shop and they had nothing available today. Came here and he was able to get it done. Left the tire and went and did some errands. Came back later before closing and they had it patched up. Put it back on the truck and all was good. Come to find out it was a concrete drill bit. Totally worth the hassle and price was fair. I would recommend this place

Great service. In and out quality work. Friendly staff that made the experience enjoyableread more

Take 5 has been the best place by far to get my oil changed…read more This was my first time at this location, from the second I got there James gave great service. They checked my tire pressure, asked about wiper blades and about my filter. All without me feeling pressured to buy/upgrade anything. I always go with the premium oil and I'm in and out within 10 minutes, I believe the price for what you get is amazing. They even cleaned my front mirror which had never been done while getting my oil changed! Great service and i'll definitely be back'

Had a great experience here today I brought my dad's truck to get an oil change…read more I did the oil change and fixed one light. As I was sitting there I looked on the website and found a 50% off coupon!! So it saved me like $50. Very happy today. I will be back. Quick service friendly staff. Check it out!

I rarely leave negative reviews, but this experience was frustrating enough that I feel others…read moreshould know about it. I purchased a Groupon for an oil change (about $80) and went to Valvoline Instant Oil Change on South French Ave in Sanford. They completed the service and then explained there would be an additional charge because my truck required more oil than the Groupon covered. I had no issue with that--I understand larger vehicles require more oil. The problem started when the Groupon wouldn't process correctly. I waited a long time while they tried to resolve it. I had an infant son at home and was trying to get back to him, but I wanted to make sure everything was handled properly. After waiting for what felt like close to an hour, I asked the manager if they could simply call me once they figured it out. She agreed, and I left believing everything would be resolved. A few days later, I received a call saying payment still needed to be made because the Groupon hadn't gone through. During that conversation, they mentioned there had apparently been some type of system glitch or change involving Groupon, and that I was allegedly the first customer affected by it. I had purchased the Groupon that same day, but the explanation was vague and never clearly communicated. I explained that I was happy to pay whatever balance was actually owed, but I had also been told a refund had already been issued. Since I didn't yet see the refund in my account, I simply asked if we could wait until the refund posted before I made another payment. I didn't want to risk being charged twice. I thought that was a completely reasonable request. Instead of taking the time to explain the situation or work through it, the employee became rude and immediately said that if I didn't pay, they would call the police. At no point before that did I refuse to pay. I was simply asking to avoid a potential double charge. Being threatened with police over a reasonable question was completely unprofessional, especially when the issue appeared to stem from a problem between Valvoline's system and Groupon--not anything I had done. I was so frustrated that I ended the call and contacted Valvoline corporate. While I was working with corporate, the store still chose to call the police. I ultimately went to the store and paid what they said was owed, although I still wasn't given a clear explanation of the charges or whether everything had been processed correctly. I'm still waiting to hear back from corporate. I still don't fully understand what refund is still being processed or if I was overcharged or not. Jariza or however you spell it was completely rude and smirking. I told her I would be leaving a negative review and said she's not worried about it, that she has plenty and that she expects more to come. As an owner I would be horrified to have that manager representing a location. I can't believe what that random phone call led to. And how it was handled. For the corporate office, please listen to initial phone calls outgoing from 859-456-2530 to my number which should be file (407)xxx-7833 Friday 7-17-26 at 3:43pm. I saw Jariza texting someone trying to cover her tracks or possibly deleting something. So please contact me to get the actual story. I would not trust her. This is where he said I would be getting a refund and for me to pay the balance. And I requested since I did not see the refund he was referring to in my account that if I could wait for the refund to actually process before I paid again. Then his response was "sir if you don't want to pay, we will call the authorities". Completely uncalled for and that absolutely escalated me. CS3261991 - claim number Mistakes happen, and payment issues can occur. What matters is how they're handled. Unfortunately, this store escalated what should have been a simple billing issue into an unnecessary confrontation instead of communicating professionally. Based on this experience, I won't be returning, and I hope management takes this seriously so no other customer has a similar experience.

Walmart Auto Care Center - Sanford (Rinehart Rd) Visit Date:…read more5/24/2026 I am extremely disappointed with my experience at this location's Auto Care Center today due to poor communication, lack of transparency, and the amount of time wasted. At 9:42 AM, I called and spoke with a female associate regarding my vehicle situation. I explained that I would be having my car towed in for a tire replacement/service. She took the tire measurements and confirmed they could assist me. I specifically asked whether it would be a wait and was told yes, with approximately 5-6 cars ahead of me. I also asked whether they would be open tomorrow because tomorrow is Memorial Day (Monday), and I was trying to determine whether I needed to urgently arrange towing and service today or if I could wait until the following day. I was told they would be open. At 11:22 AM, the tow truck driver contacted me and informed me that Walmart rejected my vehicle because I was not physically present when the vehicle arrived. This was never communicated to me during my original call, despite me clearly explaining that the vehicle would be towed in. Had I been properly informed upfront, I could have arranged accordingly and avoided unnecessary delays, confusion, and towing complications. The tow truck driver also informed me that while attempting to deliver my vehicle, he experienced an attitude from a short bald employee working in Auto while being told they would not accept the vehicle. Because Auto Care was refusing the vehicle at that time, the tow driver stated the only thing he was able to do was leave my key fob inside the gas cap area before leaving. This added even more stress and concern to an already frustrating situation. Another major issue throughout this experience was the inability to reliably reach the store by phone. Multiple times, the phone would continuously ring with no answer, forcing me to repeatedly call back just to speak with someone. This inconvenience was especially difficult because I have a disabled mother at home and was already hesitant about leaving her for an extended period of time. Had I been properly informed upfront regarding the policy and realistic wait expectations, I could have arranged appropriate care and transportation plans in advance instead of spending hours dealing with miscommunication and uncertainty. At 11:47 AM, after trying multiple times to reach someone, Leanne transferred me to what she stated was a manager up front. No one answered and the phone continuously rang. I called back again at 11:50 AM and spoke with Joanne, who was the only employee who genuinely attempted to assist me. She listened to my concerns, attempted to reach leadership, and showed professionalism and empathy throughout the interaction. At 11:54 AM, I spoke with Tabitha, who identified herself as a coach. She stated she would contact the Auto Care Center leadership team to get clarification on the policy and look into a solution. She later called back and confirmed the policy, but I again explained that I had not been properly informed earlier in the process. I asked whether anything could be done regarding the inconvenience and additional costs incurred due to the miscommunication, and she stated the cost would be reviewed once I arrived at the auto shop. My vehicle was checked in around 12:30 PM. I attempted to contact Tabitha afterward to let her know I had arrived, but once again I was unable to reach anyone without repeated calls. I then asked the mechanic how long the service would take after explaining my situation, and I was told it would be a minimum of one hour. I agreed to wait. After waiting approximately an hour with no movement or updates regarding my vehicle, I eventually had to arrange to be dropped back off at home. At 2:10 PM, I called again and left a message with an associate requesting a callback from Tabitha. At that point, there had still been no movement on my vehicle. As of 2:45 PM, service on my vehicle finally began, despite my vehicle having been checked in around 12:30 PM and being told earlier that the wait would be approximately one hour minimum. Jacob was the employee who ultimately completed my service and contacted me at 3:08 PM to let me know my vehicle was ready, which I appreciated. He was professional and nice during the interaction. However, it appears the actual service itself took a little over 15 minutes to complete and was completed only after I left my message requesting to speak with Tabitha regarding the lack of updates and delays. As of writing this review, I still never received a callback from Tabitha regarding my concerns or the message I left earlier in the day. This entire experience was unsettling and could have been handled much better with upfront communication, accurate expectations, and better customer follow-through.

This auto center has gone downhill. I came in 2 weeks ago to get an oil change, it was 4PM. The guy…read moresaid we are closing early today and can't change my oil. They should be open until 7PM. Today, I went there for an oil change, they said they are appointment only, no drive ups are allowed. BOTH OIL CHANGE BAYS WERE EMPTY while 5 techs were standing around in the tire change bay doing Absolutely NOTHING! FIRE THE AUTO MANAGER at the Rinehart Road, Sanford, Florida location. They are INCOMPETENT!

It's never a good time to sit and wait for repairs but Brandon and Jason made my day with quick and…read morecourteous service. Thanks guys I'll be back for sure!

Terrible service...actually no service at all. Came with an appointment to do an inspection that…read morewas supposed to be a 90min service. Over 90mins later heard nothing called and was asked if I was leaving my car overnight and then told nothing was done. Was asked to come again the next morning. Then they said they would stay after hours to look at the car and it would be ready by 8pm, my appointment was at 4pm. Came at 8pm and my car wasn't even looked at and everything was closed up. When I came in they said they were working on my car when I could visibly see my car parked outside where I left it 4 hours ago. No value, terrible service, extremely disappointing and a complete waste of time. I will be getting service elsewhere.

I noticed my car was running low on gas, so I made a quick stop at Shell to fill up. The gas…read morestation was easy to access, and was quick and hassle-free. From the looks of it, it looked like a recently made gas-station. We also used restrooms to get fresh and they were clean.After topping off the tank, I was back on the road and heading to destination in no time. Overall, the stop was quick and convenient, which is exactly what I needed.

Half the pumps are out all the time, and they don't list prices for merch indoors. For good reason!…read more$30 for two packs of "cheap" cigarettes and a Diet Coke. Never again lol. Guy at the counter was polite.