My stepmother and father were referred by their doctors to seek home care for my 90-year-old ailing…read morestepmother who recently took another fall and wound up in the emergency. From the moment I made the call on their behalf, until the last conversation I had with them, I felt taken care of with sentiment, caring, and true understanding of the situation my parents were in. My stepmother does not trust ANYONE with her care - but Ben came to house the same day I called them in order to assess the situation, and find the right person for this difficult job of home care for someone who DOES NOT want it. They were ready to have someone their on a moments notice and I truly appreciate all that they have done for us so far! HIGHLY RECOMMEND this agency!

I worked for Brian in the past when I lived in Riverside CA…read moreHe was a very good boss He takes others input serious and makes sure all of the clients are number one. If I ever asked if I'd recommend Peaceful Heart's Home Care it would definitely be a yes.

My mom had been living in a large assisted living facility in another county. She had been…read moredeclining cognitively since contracting Covid-19 in January 2021. She saw a neuropsychologist and after extensive testing was eventually diagnosed with major neurocognitive disorder (dementia) related to multiple factors. Her facility did not have a memory care unit and my wife and I had previously discussed moving her closer to us in Riverside County. I also wanted mom to live in a facility with a smaller number of residents and higher staff ratios than her large facility. My neighbor's late husband had resided at ICC some years ago and she was always pleased with his care in their memory care unit. After researching and doing some homework, we contacted Luz Rodriguez in ICC's marketing office. We met with Luz , discussed all our concerns and questions about whether ICC would be a good fit for my mom. Luz was wonderful and reassuring. From our initial meeting with her in late June, we assembled the required paperwork and necessary forms. A nurse from ICC went down to my mom's then-facility and assessed her as appropriate for their memory care unit. We moved my mom in on July 17th and met the caregiving staff and nurse assigned to her cottage. House manager Bernetta, LVN Daniel and assistant manager Paulina were all so welcoming and accommodating. Luz also was available to assist on a Saturday, and stayed even though we arrived much later than planned. Nurse Hazzel has also been diligent in communicating with mom's primary care physician about any medication changes and adjustments. Mom has been there about two months now and we couldn't be more pleased. She needs assistance with just about all her activities of daily living and staff are very responsive to her needs. Mom is kept clean and dressed appropriately. She is again getting her hair done regularly and even has polish on her nails! Our communication with staff whenever issues arise is first-rate. My wife and I visit unannounced regularly and are always welcomed and treated with respect. There have been some rough spots and anxious moments for my mom, but these have been handled promptly and professionally. Mom is still adjusting and getting used to this new place, routine and faces, but we remain confident that ICC will continue to meet her needs going forward.

Very Egregious Accounting Principals, "ESPECIALLY" for Military Families. If you or your loved…read moreones served in the Armed Forces, then PLEASE take them Elsewhere. When presented with the errors, they refused to amend them. Zero Accountability. Run

After my mother-in-law broke her leg, and spent two worthless weeks at a skilled nursing facility,…read morewe brought her back to the memory care facility where she had been living, The Cottages at Hemet (previously Pacifica) with hospice care provided by Compassionate Care Hospice (CCH). Within one month of care being provided by CCH, she was back up walking and has never been happier. I believe if we did not have CCH she would still be in a wheelchair. Additionally, the caregivers call me once a week with updates on how she's doing and if she has any issues they are watching (I live 2 states away, so I cannot visit regularly). They also host special events each month at the facility. Lastly, they seem to have low turnover, which speaks volumes for management at CCH. I would HIGHLY recommend CCH.

They have been helping me with caring for my stepmom for several months now and have made my life…read moreso much easier and hers too!

Having my husband leave the hospital to transfer to a subacute care was terrifying for me because…read moreof all the horror stories you here. We prayed fervently for God to take us to a good place. We ended up at Mission Care Center in Riverside. I can't beging to express the high level of care we received. Every staff member was amazing and spiritual. They were patient with how meticulous I was with my husband's care and they were eager to please. I wasn't afraid to leave him when I had to go home because Every time I came back I could see they were extremely amazing in his care. I will forever be greatful to them. Thank you Julie! Thank you Elena!, Estella,Greg,Eric,Ramon,Gerad, the CNAs, the RTs, Bong, Ximena and so many others! Thank you for givgiving me the peace I desperately needed. You are an amazing Center!

I had a great experience at mission care the service was 100 percent good and the whole staff also…read morewas great with so many answer giving to are family. I will tell a lot of people's about mission care in riverside. Thank You,

Everything. From day 1 with my wife to the very last day. All staff was great! Some patients need…read moreto mind their own business but other than that....AWESOME WORK, Valencia Gardens!

If you're looking for rehab, this place is excellent. The only true five star in the region.read more

Earlier this week I received a visit from a young man named Trevor who said he was the hospital…read moreadministrator. He had read my first yelp complaint and assured me everything here is not as horrible as I think it is but from now on if I have an issue to call the main number to the facility and ask to be transferred to his voicemail and leave a message. Since then I have left him messages on 3 different occasions for 3 different issues for pretty much zero resolutions. On this past Tuesday I was transported on a gurney 1 hour each way to my dialysis in hemet. The trip was brutally painful. When i got back I told many nurses, office staff and even made several calls telling whoever would listen (or who I THOUGHT was listening) that I refused to make that trip again. My left collarbone and arm are broken along with my left hip. I have a pressure sore on my tailbone. Laying on a gurney in a bumpy transport van for 2 hours total was more than my broken 70 year old body could handle!!!! I only go to dialysis Tuesdays and Saturdays so I figured in the 4 days in between one of the many people that work here could have relayed the message to this "hospital" and the transport team I would not be going today to dialysis. At 3am transport came anyway. I apologized to them for making a wasted trip and now my anxiety is once again through the roof. Long story short I did what Trevor the administrator told me to do. I called the facility and asked to be transferred to his voicemail to relay all this information as HE REQUESTED! They refused to transfer me and the nurse came back to my room to tell me they cant transfer to his voicemail because his office is locked. Now I'm no brain surgeon but, HUH???? I've had more anxiety this short week here then I've had my whole life. I am full of anguish and depair, and on top of everything physical pain. Since I know Trevor reads yelp before checking voicemail I believed this follow up would be a quicker way to get my point across.

I started a review Too Soon!!! In the last week I have had 4…read moreresidents who have not been conducive to my needs of recuperating. In The Last Week I HAVE ONLY SLEPT ONE NIGHT OF SLEEP! They proceeded to RUIN MY THANKSGIVING BY COMING INTO OUR Room AT 12:49 AM To Ask My Room B Bed Of How Tall She Was For Allowing The Pharmacy To Be Able To Provide Medications To Bed B When She Awoke In The Morning. It is NOW 1:57 AM, And I'm Not Sleeping Because Bed C Has Been Talking In Her Pilipino Language. Now She has Fallen Asleep. It's Now 2:00 Am and I'm writing my added review of Extended Care Hospital Who Is A Affiliate With Riverside Community Hospital. I'm Still Not Going To Get Back My Sleep All Because The Nurse Needed To Know How Tall She Was in 19B!!! At 5 Am the CNA Will Be Changing Our Briefs. For Me, I Have Been Wearing These Briefs For Over A Year Now Because I Am Not Able To Walk. The Administrator Trevor has been running this facility for one year and He's Only 25 Years of Age. He Left For Vacation On Wednesday. He had a Company Picnic On Tuesday On The Outside Patio To Express His Gratitude For A Year Well Done!! At 2:12 AM Bed C Is Awake Again Speaking Her Pilipino Language. So Needless To Say I Will Have Received One Hour Of Sleep Because That CNA Had To Change All Of Us Before He or She Gets Off Work At 7 AM. As Well As Continuing To Have Ruined My Thanksgiving Day!! So Needless To Say This Facility Has Not Allowed Me To Recuperate In The Past Two Weeks Here In Bed 19 A Because The Social Worker Doesn't Know My Needs Because She Never Graced My Presence At All To Room 19A. After Being Here For Two Days They Wheeled Me Into The Conference Room To Introduce Me To The Director Of Each Department. They Were Informing Me How They Can Help Me Recuperate While At This Facility. At 2:30 AM The Woman Has Woken Up Speaking Her Pilipino Language. At 2:33 AM She Is Still Awake. But Now She Has Proceeded To Sleep Again At 2:35 AM. Well It's 4:59 Am And I Might Have Gotten A Short Cat Nap Because I Remember A Little Dream Of What I Was Seeing In Bed 19 A. Bed C Is Serenading Us With Her Filipino Language. Bed B Has Slept Through The Night. It's Now 5:10 am and Bed B Is Giving Blood For Her Doctor. Now The CNA Will Be Changing Our Briefs. Happy Thanksgiving Everyone!! Thankfully The Cherry Pie Was Good Last Night And Now I Had Very Good Pumpkin Pie. But I Still Want Out Of This Facility!

I highly recommend Stephanie Borboa, Clinical social worker at Palm Terrace…read more During my experience with Palm Terrace Care Center, she demonstrated exceptional empathy and expertise. Stephanie went above and beyond when handling and arranging medical benefits for my 95 year old mother. Her dedication to navigating resources, advocating for my mother, and using clear communication are unmatched.

Both of my parents have been here. I've had great experiences with Stephanie and the team. It's…read morenever easy when this happens. I always found Stephanie, the doctors and the nurses highly responsive. My dad is now in assisted living and still tells me how great Palm Terrace was for him. He still says their Bingo is better.

We have had home care with Edith for some time and are extremely satisfied with her. She is very…read morehelpful with her explanations of medications, diet, sleep, and self care, i.e., Feet care, etc. She has been very helpful with explanations of the care process. Which, make a difference in my anticipation/nerves. All around has given excellent care. Henry Elizalde/Mary Elizalde 1/30/2024

My surgery was done on 7/1/25 as of today 7/16 they have…read morefail to properly obtain a decent PT referral for me. The 1st one was TNHHS Team Nurses Home Health Services, Inc. By end of day on Tuesday I called my primary doctor office to get a new referral for home support. Wednesday morning I called the new referral authorization they said they did not have the authorization yet even though I gave them the number. I destiny home health.com/ waited 5 hours & called back still they had not received authorization. I call my medical center back ask them to fax it to Destiny home, I waited 20 minutes & called them back to see if the received the authorization and believe it or she then told me they don't have staff to cover & was rerouting my authorization back to my pro. All these facilities are so unprofessional unbelievable. Not even my dr will reach out to to assist. SAD PART IS IM AFRAID OF NOT PROPERLY HEALING BECAUSE I HAVE NO IDEA WHAT PT EXERCISES I NEED TO START ON MYSELF. BECAUSE I WAS TOLD BY THELMA OFFICE MANAGER THAT IT WOULD BE ANOTHER 2 WEEK TO GET A NEW APPROVAL.