We had such a great experience with Water Heater Pros from beginning to end…read more From the very first phone call, I already felt comfortable with the company. The person I spoke with was very professional, patient, and helpful. Since we were replacing our 23-year-old gas water heater, I had a lot of questions, and they were able to give me useful information right away. Steven was also wonderful to work with. He was prompt, very knowledgeable, and sent us several options so we could really compare and decide what was best for our home and budget. I never felt pressured. On installation day, Alberto came with the team and did a great job. We also had two other team members working on upgrading our electrical panel, and everyone was professional, respectful, and efficient. What really impressed me is that they truly mean it when they say they can install your water heater as soon as the next day! Everything happened so quickly and smoothly. It's not often that you find a company where the experience is good from the first phone call all the way through the installation. We're very happy with the service and would definitely recommend Water Heater Pros to anyone needing a water heater replacement. Thank you to Steven, Alberto, and the whole team!

I am one that as much as possible do not like to leave a negative review but I wanted to voice out…read morethe bad experience I've had with Water Heater Pros which hopefully will save someone else the time, money and hassle of dealing with this company in the future. Our Navien tankless water heater was taking long to heat up the water in the morning, usually after several hours of not being used. So i reached out to Water Heater Pros and spoke to Steve who i think is the manager. He said it likely needs to be de-scaled since i have not done that for several years. Steve was quick to schedule an appointment for someone to come out to our house. I got quoted $329 which i thought was steep but if it will fix the issue then I'm ok with it. Valentin was the technician who worked on our water heater, who was courteous and performed the service. He told my wife and I that there is likely an issue with the internal valve and then later on noticed that there is also an issue with the display where it has trouble keeping memory wherein it was not able to hold the date/time settings. Valentin said he was going to have to order the parts and follow up with me. After he left, I played around with the monitor and was able to properly set the date/time properly and has kept the current settings until now (3 months after). After about a month of no communication, i then called WHP again and spoke to Steve to follow up on the service and that i am still having the same issue with the unit and am still waiting for replacement parts. He also seemed dismissive of hearing out my concerns when i told him the monitor appeared to be properly working again and if he could have one of his guys take another look at the unit but flat out said "NO." Steve then tells me that he reached out to Navien and request I send him paperwork on when our water heater was worked on by the builder so he can provide that to Navien for a replacement. I got the paperwork he requested and sent it to the email provided a few days after we spoke. I wait about a week but no response so i start calling WHP and have left Steve about 3-4 voice messages in the coming 2-3 weeks but STILL NO RESPONSE. I then was able to speak to a lady at their office who says all their technicians are out on the field but have someone reach out to me when one becomes available. 2 days later and have yet to hear from anyone! I am extremely frustrated with their lack of professionalism and accountability into their work. Very poor communication, difficult to get ahold off, and non-existent follow up on their end to the point where i tried reaching out several times with no response at all. Worst part is, i am still stuck with the same issue with our water heater that started this whole process in the first place, which has been ongoing for about 3 months now since I wanted to give Water Heater Pros the benefit of the doubt, but enough is enough.

Eze arrived promptly and started the diagnostic and identity my leaky p-trap issue quickly. He is…read moreknowledgeable and get the issue fixed and even showed me videos the proper way to install the garage disposal. Highly recommend his services.

Outstanding! Very impressed by 5 Star Plumbing and I am not…read morerelated to them. I had a water valve leak and a mess on my hands. Excellent service from beginning to end - Jack the dispatcher and Adam who replaced the two water valves. They really live up to their name - 5 Star.

Alex responded very quickly! He did an amazing job installing my mom's kitchen faucet! He was…read moreprofessional, punctual, and made sure everything was installed perfectly. The faucet looks great and works flawlessly. He was friendly, efficient, and left the area clean when he finished. I highly recommend Alex for anyone looking for quality work and excellent service. Thank you, Alex!

Alex is the best plumber! Quality of work and price was no…read moreone compare! Save for your next plumber I guarantee you

I don't care if your water heater is working- break it just so you can get these guys out to…read morereplace it with a new one! I found the from a personal recommendation from a coworker. Our 1994 gas tank water heater had started leaking and when I called, Ty was at our place within hours to give me a quote. He was so friendly, really confident about their work, and put me at ease. The work was all done in a day, and it was a huge project! I was set up with a brand new gas on-demand heater installed outside (so now no gas in the house- much safer!) I canNOT recommend them enough, friendly, invoiced as quoted, cleaned up a big mess of mine and delivered on their promises. Thanks again guys!

Ty was great from the start, called me almost immediately, we figured out when our schedules…read moreworked, and he let me know when he was a few minutes away. Ty and his employee were thorough, professional, and updated the pipes, earthquake straps, and drain pan with the new water heater. Ty was clean and checked back with me later in the day to ensure everything was working properly. Great professional experience with Ty The Water Heaters Guyz! Thanks again, Matt

If I could I would give Mako 10 stars. The fellas do excellent work old school pride in their work…read morethey replaced and relocated my water main(40 foot) I highly recommend Mako Plumbing and sewer and the price was very reasonable. Thanks again Mako Plumbing. Vern J.

3 months after the completion of a "whole house re-pipe" I have pipes that "clunk" after the toilet…read moreis flushed! Obviously the pipes were not properly secured to the studs when replaced. That could be due in part to the employees smelling like they had just finished smoking pot, and weren't sure which way was up. Not only that, the stopper in the sink (simple job) that was replaced doesn't work anymore. How can you pay a "professional" plumbing outfit $25,000 to do a job like this and end up with such issues? I can't recommend Mako plumbing and would think twice before calling them. Looking back now, it seems as though they used a "rag-tag" team of people for employees who don't know how to properly do their jobs. Is that because they used their lunch time to get high? Make a better decision than I did - Skip Mako plumbing!!!

Kirk with Bonney Plumbing was absolutely fantastic! He was professional, friendly, knowledgeable,…read moreand took the time to explain everything clearly. He quickly figured out what was going on, walked us through our options, and made the entire process easy and stress-free. What really stood out was his customer service. Kirk was courteous, respectful of our home, thorough, and never made us feel rushed or pressured. It's so refreshing to have a service technician who is not only great at what he does but also genuinely cares about making sure the customer feels taken care of. Bonney is lucky to have Kirk on their team. We will absolutely request him again for any future plumbing/AC/Heating needs. Highly recommend! 10/10 service!

Trying to reach anyone at BONNEY TO DISCUSS UPDATED…read morecompensation for water damages and 8 days inconvenience is impossible. They are screening their calls thru an answering service which apparently does not forward messages as no one returns them. This is a sure sign that things are trending downward for a company. Do not be misled by discount coupons for inspection services of your HOT water heaters (use HOTCO for this, Great Company) The coupons are a way into your home and the Techs are now incentivized to SELL SELL SELL .overpriced services. Their New water heater Installed $3,500. Vs HOTCO $2,016.same BRAND. With same day professional install.

I had an excellent experience with DS Plumbing! From the very beginning, communication was great…read more He actually called ahead to ask if he could arrive earlier than scheduled, which was a pleasant surprise and really appreciated. I had several items installed, including a fill valve, supply line, a non-electric bidet, and a new quarter-turn emergency shutoff valve. Everything was installed professionally, and he took the time to make sure everything was working properly before he left. The pricing was fair, the workmanship was excellent, and the entire experience was smooth and stress-free. It's refreshing to find someone who is punctual, respectful, and takes pride in their work. I wouldn't hesitate to hire DS Plumbing again and highly recommend them to anyone looking for a reliable plumber.

Amazing work- quality care! Couldn't recommend Dennis more! Replaced old recalled valves. Installed…read moresinks, faucets, fixed many leaks and issues all in one day! Thanks for saving us !

We all hate our waterheater to go out. We get so stressed. It was so easy naviating Hotco in 20…read moreminutes she had me quoted and sheduled They're local and I grew up here supporting local. I found them from my single friend and thats important to feel safe and comfortable with a company Thank you

Great experience with HOTCO - The Hot Water Heater Company. They responded to my inquiry quickly…read moreand provided a very competitive quote. On the day of the job, the technicians arrived on time, were professional and courteous, and replaced two water heaters in a single afternoon. They completed the work efficiently, and everything went smoothly from start to finish. I'm very happy with the result and would gladly use HOTCO again.

Editing my update because they are having a glitch with a new phone system, and as soon as Scott…read moresaw my note he called me. I will always support a family business with great customer service, because they care about their customers beyond the "sale". Two years in, and we are happy with our water heater, no issues at all.

Scheduled an install by providing pictures and got a solid estimate with a competitive price…read more Decided I'd give this company a try and was not disappointed. They did a very good job and even rerouted the piping correctly to industry standard. I needed a new water heater as mine was older than 15 years and it was already failing. The new one works perfectly and I've had no issues with it. I highly recommend this company. Quick response time as well.

I can't recommend Jay and The Water Heater Man highly enough. I called with a water heater that had…read morestopped working, and rather than immediately scheduling a service call and charging me to come out, Jay took the time to talk through the problem with me over the phone. Based on what I described, he suspected the issue might actually be the electrical breaker rather than the water heater itself. He walked me through what to check and suggested having the breaker looked at before spending money on a water heater repair. He was exactly right. The breaker needed to be replaced, and the water heater is working perfectly again. Jay spent his time helping me diagnose the problem, saved me the cost of an unnecessary service call, and never charged me a dime. That kind of honesty and customer service is hard to find. He could have easily come out, charged me for a diagnosis, and told me the same thing. The Water Heater Man will absolutely be my first call for any water heater work I need in the future. Highly recommended.

Very knowledgeable and fair Was very pleased with the…read morequality of the product and workmanship