Last review was in 2023, after 2 years of furnishing our home. 3 more years and we have added more for our home and many furnishings for our guest house built in 1903. My guess is that we have bought at least 80 separate things from the HCC since 2020. We have countless happy endings. Most recent was a maple dining table with 8 chairs for $349 + delivery. It replaced a smaller table and 6 chairs I bought from IKEA 40 years ago. HCC sold it in 2 days for $399, which paid me $200. So the new set cost me $149 + delivery! We are saddened by their decision to close the Campbell store. If they find a way to stay open - buy the building, find a rational landlord - we will happily return. If not, we wish the crew there the best. read more

STORE IS CLOSING JUNE 30. WOW! I had a scheduled pickup for 6/5 and thank goodness I called the store beforehand. During the call, I was informed that they are no longer accepting consignments because the store is closing. What is frustrating is that no one contacted me to let me know about this change. Had I gone ahead with the pickup and the item didn't sell by June 21, I would have been responsible for picking it up myself. Since the original pickup cost me $100, that's money I would have spent for nothing. This is important information that customers should be proactively notified about, especially when it could affect their decision to consign an item. A simple phone call, email, or text would have prevented a lot of confusion and inconvenience. Very disappointed with the lack of communication. read more

I had 3 chairs to sell. I emailed them, no response. I called them, no voicemail, no answer. So I had to drive there to ask my question. When u showed the lady my pictures, all I got was a stank face and the word NO, we won't take them. No directions as to who might, no pleasant " no thank you" . I will NEVER purchase anything there ever again. read more

Very rude when asked if they would be interested in buying a couple of antique pieces from our home. Made a "ewwww" face looking at the pictures and replied "We don't take them". read more

I wish I had avoided this place at all cost. I emailed them photos of items and they replied with a quote and instructions as to how to bring them in. I said great "see you tomorrow." We arrived today with the items, wait in line for a while, and are told "no we're not taking any chairs.. we're full no chairs." My husband even showed them the email FROM YESTERDAY, but it didn't matter. We kept a U-Haul for an extra day and spent gas to drive it all the way to their store from Monterey County. What a waste of time money and energy. read more

I love this Home Consignment - very well-organized and lots of options to select from. I've purchased two new leather couches from here that would have been much more expensive at retail. I just will go there and browse items when I'm in the area. They are very friendly but let you do your thing. They have delivery at cost or will hold your purchase until you can pick-up. I've been to San Carlos and Danville locations which have a weird vibe - they don't greet you but it's apparent they are watching you. It's like I'm going to grab an armoire and jet out the door? Stuff is damaged, dirty or just thrown around. Definitely recommend Campbell location! read more

So I've been coming here to see if I can ever find a good deal, which I have not been able to. Everything is very expensive for a consignment store. I went in the other day and saw they had a second hand Louis Vuitton bag that I have as well. Out of curiosity I asked the price, why was it priced $1000 more than the bag is at the store? And it was used!? So now I've realized that maybe it's a cool place to find unique stuff here and there, but you're not going to find a good "deal" if that's what you're interested in. Super shady if you ask me. read more

Just put a few pieces of Jewelry up for consignment and the service was wonderful. Victoria was a joy to work with. Very knowledgeable about styles and stones. She will now be my "go to" person if I have anything else to sell. read more

This location has a lot more inventory and stuff to look at versus the Danville location! Lots of dining table options that the other one didn't. I could spend hours in here looking at all the used stuff! They have a huge selection of pre loved couches and just about everything you can think of. I can't really speak to the customer service because no one really offered help while I was there browsing and also I didn't end up buying anything. read more

Many new items, not much to see in my opinion. Seems less consignment & more retail. Brand new shipping boxes out front, yes some furniture like all used furniture places. read more

Sentimental items of value were difficult to get rid of as we cleaned out to set up a spare bedroom. The process was made easier by consigning them and using the money for the new room. And, we'll go back to the Home consignment center looking for appropriate furniture. read more

One star for the sales staff. The sales staff is unbelievably unhelpful. Took the tag to the sales person at the counter. She started to ring up my item and another customer came and asked to put a love seat on hold. She acknowledged her, nodded yes and said she would be right there. I asked if I should put a second chair on hold and another sales lady stated that was not an option because it was a weekend. That's was annoying because why was it ok for the an other customer but not me? Then after my sales was rung up, the current sales lady asked if I was taking the chair today? I said yes ,then she said "go ask a mover for help" Excuse me? I guess that's my job now? At this point 3 sales ladies were standing around. I asked for a manager and the mentioned he "John" just left. So I proceeded to find an in store mover but how in the heck am I supposed to know who or where to find such a person! No one wears any I.D. so...wth! I went back to the 3 women standing at the counter gossiping and stated I needed help finding a mover. Original Sales lady said she would page someone at that point. (Good idea genius) A good sales person would have factored that in from the beginning. Lame. Apparently, the poor guy just clocked out for lunch but was gracious enough to help and another mover helped out too as the chair was heavy. The men ( movers) were careful and more helpful than those three females that were present. Not sure why the sales staff is so dismissive and unhelpful. It's never been like this at this store. In the past I've had a good experience shopping here but this current sales staff was truly cringeworthy for this establishment. Side note, I give 5 stars for the movers. HCC get your workers for Identifying t-shirts if your sales staff expects the customer to seek out movers. Same maybe said for that dreadful sales staff. read more

At least 5 saleswomen standing around. NOBODY offers to help. I go up to the group of these disinterested door stops and ask for help. One with dark hair turns around, annoyed. Waves her hand in the air and says bookshelves are everywhere and goes back to ignoring me. Rude and lazy. Customers should not have to beg for help when they are the only customer in the store and there are all these sales pros, standing around around doing nothing to assist. They are all old enough to know better. These are not teenagers at an ice cream shop. This business sells nice home furnishings, jewelry and pricey hand bags. When you work for a store, you represent that store. I had a great experience with a staff member at WALMART last month. It wasn't his job, or even his department. But he was awesome. These unmotivated paperweights could learn something from him. Maybe they would do better to hire a more motivated staff, like that kid at Walmart that helped me when I went to buy legos for the neighbor's kid for Christmas. Its not an imposition to take care of customers. It's you JOB. Send this group home to watch TV. Then they can talk all day and it won't frustrate any good people that are just trying to buy something in your store. The reason I am most upset is this is not the first and only time this has happened. Years in between visits and it is always the same. The other locations are not like this. San Carlos has, imho, the best staff. They hustle and show how much they care about their customers. It is one of the best places to get great deals and unique pieces. read more

Filled out their contact page and uploaded six photos of items to sell. Received an email confirmation that I'd have a possible value in 24-48 hrs. Was in the middle of moving with a tight time schedule so timing would work. After 48 hrs and no response, I called and got voicemail which was full and hung up on me. Called again and same thing but got an email address. Emailed them right away about my submittal 4 days earlier with no reply and my time constraint. No response. Four days later was my move day and I had no choice but to give away my items (downsizing). After 5pm that same day, I finally received an email from them saying they can take my items and expect to get $590-$820 for them depending on condition (condition was like new!). At this time, it was too late as I had already given the items away for free on FB marketplace. Had I known it would take them a full week to get back to me, I would have taken a different route. Very disappointing first time experience with them and the inability to talk to a real person. A full voicemail likely means they are exceptionally busy, but then they should manage expectations by changing the timeframe for a reply shown on their website. There are two other parties out there who are happy with their free furniture items. That's the only bright spot! read more

Great stuff but really over priced. Love the employees there, everyone is really sweet and loves all the fun stuff in there.

Unique finds, high quality. The people who work there are helpful and friendly. Prices are fair and affordable.

I LOVE this store, here is why: - Selection, it's huge - Selection, it's unique! there are so many interesting pieces - Selection, all kinds of styles and types of furnishings It's so fun just to walk around and day dream about what I could have with a good furniture budget. I picked up a great, brand new couch for a great price, it was overstock from a furniture store. Love it love it love it. And the workers have always been so nice. read more

This store is a bit shady, be aware of your assigned merchandise may never get sold based on the appraised price quoted in contract. Then no payment for 5 months and you had to inquired on the payment. Worse yet, after getting the payment the checks were returned with insufficient funds. I feel this is a scam operation and out $1200. Will be reporting this shady practice to the Consumer Affairs Bureau. read more

Place full of garbage selling like antique. All are over priced not worth a penny. The condition is really poor. Only the fool would buy stuff from here read more

Such an awkward experience.. I went in there with my girlfriend today and the employees were staring at me like they never seen a black person before. Never felt so uncomfortable in a store in my LIFE. Second of all guy with curly hair working there was creepy trying to hit on my girlfriend right next to me, and making her super uncomfortable... awkwardest experience ever would never recommend coming here unless you're tasteless and old. read more

I was able to sell 9 out 11 furniture items from my Mom's estate. Nancy was my consignment estimator. Very like able person. We were able to agree on consignment prices quickly. You just have to realize you will not be getting a lot of money vs slogging it out on craigslist or ebay or FB marketplace. I think I got about $1000 on $3000 worth of used but in excellent condition lamps and furniture. My payments came about 2 weeks of selling. read more

They are too picky with the items they accept. I had some furniture that was in like-new condition; although it was over ten years old and they let me know that it wasn't up to their standards. I was very disappointed as I had seen furniture in worse condition on their website. read more

i was shocked by what happened to me today. I had a chair there to be sold. It didn't sell and when I checked a few weeks ago I told them to reduce the price. Well today we went to pick it up to bring it to Habitat for Humanity Restore in San Jose. They were interested in getting the donation. It seems like there is a whole new staff there. The nice salesperson that helped me apologized for not discounting the chair. She said that they are new and learning the ropes. They advertise their jewelry and handbag section as top quality at great prices. Well a saw a crystal handbag that I thought my daughter would like and questioned the price. They charged me $300 for a handbag that sells new too for $129.!!!!! The jewelry and handbags section must overcharge on many items, not just this one. I think that they are promoting pricing that must be higher than other places. BUYER BEWARE read more

It can be hit or miss. The prices were OK though the selection was underwhelming and not cohesively curated for my taste.

I went to this place with my friend to look for some chairs. I have bought thing here before and liked both the products and the service. BUT. I noticed that my friend who is brown was treaded VERY differently than I was. VERY DIFFERENTLY. She was left to wait as the employees helped other (white) customers who arrived after her. It was a strange mix of being followed and being ignored. I have to say, I am white and I have never experienced this before. I had no idea that this could happen in California. It took me longer than it should have to realize what was happening. It was so very bad and so very obvious, to the point that I could not explain it away. I really had no idea (to my shame). So bonus points for this business educating a white lady about racist micro aggressions. In summary, use your moral compass when you go to this business. The furniture is great, the jewelry is nice and the lesson in racism is free!! read more

I had 1/2 a truck of items picked up from my house. There were 4 Persian rugs that they could not give a quote until they inspected them in person. The truck driver picked all the items up and someone was supposed to contact me to see if I agree with the offer price. No one called or emailed me so about a week later I asked if they were done with that appraisal. They had sold the real Persian rugs with leather banding for next to nothing! They did not have my agreement. One sales lady was honest and told me as they were coming off the truck, a customer saw them and offered a low price for all of them. The sales lady said "no" to the low price and told her they were not priced yet. But the next day, they indeed sold them without contacting me (and the embarrassed sales person knew it was way undervalued). I wrote a complaint to the owners and local manager, but no one answered my email. Hence, my review. I gave supporting data for the other rugs in their store at 4 times the price and inferior quality. All I wanted was the price that the other rugs were marked or to give up their 1/2 of what was collected because they did not have a contract for those items. read more

I consign in the jewelry department. On occasion, I will walk around the store. I want to keep coming here because on occasion they have nice things. Sometimes not often, well priced. My point of contention with this particular home consignment store is that if you are brown- the home consignment area of the store, the personnel treat you poorly- consistently-if you are not white. Three different instances, three different personnel that come to mind happened as follows: I was standing by myself waiting to purchase an item. When the sales person noticed me, another person was walking over to the counter. She asked how she can help me, with no greeting. I indicated I was waiting to purchase the item on the counter. At which point she replied "ok"turned to the other woman, who happened to be Caucasian, and asked "And how are you sweetie?" I want to point out-I am purchasing something at the counter. I am very well dressed.The other woman is asking a question in leisure wear. I do not deem a greeting as a paying customer. To add insult to injury, I sign for my item, and she asks me if I've got it. No bag, no attempt at bubble wrapping. I look at her and say "Would you please wrap it ? May I get a bag or box? The item was not small, not some thing I can fit in my purse. Had I put it in my car without it being in a bag it would have rolled around it. I cannot even grasp what the sales person was thinking. It seems like asking for a bag or a box, is too much to ask as a paying customer. Another occasion I was waiting at the counter again to purchase some thing, waiting my turn, When the sales person notices that there is a line forming at the counter, they walk over and they ask the Caucasian person behind me, how can they help them and are they ready to check out. I indicate very nicely I am next in line. No greeting again. At another time I was at the jewelry counter, purchasing some thing, I asked the young lady for pen and a paper, she nervously said "you don't know nowadays when someone's asking you for a pen and paper..." - I said "Excuse me? "she replied "Well it is the jewelry counter..." I don't know what happens at the store every day, I don't recommend, not only because of that, The way that they treat your items if they haven't immediately sold is sad. They place things on top of other things, they push your stuff behind large pieces of furniture. Etc. Some things are broken. Granted people no longer want these items but if they are in a consignment store they're hoping to make a little money off of their item. So on that note, I also do not recommend consigning with the home consignment part of the store. read more

First time and the last time I will come to this store. Service was horrible. No welcome or assistance at all. The workers were just talking to each other and kept giving a nasty look at us as they never seen colored people at all. Store smelled like marijuana which was unsettling. Felt very disrespected and uncomfortable. Take your business somewhere else than this place. read more

Very arrogant up-nose people especially that old fellow! I used to own a Furniture store, so I know a thing or two, prices are high for what they're selling!!? read more

Advantage of having many used choices at one location. Regular radio advertising. I keep hearing on the radio station the good quality and fantastic price home Furniture and jewelry, so I just had to check it out myself. White leather couch $1,599, see picture, similar but with recliner white leather from private party $499. Leather couch and love seat $2,600, private seller $599. Wooden Anwar $299, I picked up all wood bedroom set of simular color and equal quality for $699 which included headboad, foot board, two end tables, an amwar and 6' dresser, see pictures. Wooden Head Board  $599 Basic men's Wed band 18k, 8.9 grams $499, same style ring in local retail store $199. It is always good to check on line to comparison shop. They are not bad quality but are priced for and would be better suited for Stanford and San Francisco shoppers. This is my own personal experience and just wanted to investigate the situation I don't warranty any of their products but I have enjoyed the bedroom set and furniture I picked up getting lots of good use out of it. read more

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Have sent an email 5 times to campbell@hccenter.com which is the email address listed on their website - to share pictures of stuff I want to consign. NO response after over a week. I called them today, they have never received the emails, or so they claim, and refused to provide an alternative email address. It's amazing how companies like this stay in business. read more

I REALLY want to give this store 5 stars because I loved the inventory they have in there. I loved it so much I was ready to buy a beautiful dresser for my daughters room ($299 - great price!); a king size headboard ($159 - great price again!); and a glass table for my entry way ($249- awesome price!). After doing a walk around and measuring items and taking pictures because I was ready to buy these things, I went to the front to see if I could get some help with my purchase. As I went to the front of the store and the woman at the register was helping another woman. So I waited patiently and began reading their large sign about delivery, holds, pickups, etc. After I read the sign, I continued to stand there and wait patiently till the woman at the register was done. As I waited for approximately 10 mins, I noticed that 3 other women walked out of their back area, saw that I was standing there. Not a single woman acknowledged me. There was no one else waiting in line. The store had maybe 5 other customers walking around shopping. And yet , not even a "hello, thank you for waiting, we'll be right with you." Not even, "did you have any questions about anything?" I was ready to buy these items right there and then and thought that this was a place I'm going to recommend to others and start buying the rest of my furniture I need there. But the fact that I couldn't even get an acknowledgment or a kind request to wait just a few more minutes was appalling and disappointing. It's a bummer because I thought I found the perfect place for furniture for my place and was ready to also use this place as a source for my CEO to purchase our office furniture but the customer service was a huge turn off. I'm not going to discourage people from shopping here but I hope this will be seen by the owners and encourage them to reassess and train on the importance of customer service. read more

Bad customer service, I wouldn't recommend wasting your time here. Wasn't greeted by any of the employees as we were shopping. I see why this place is empty. The employees were just sitting around socializing with one another. read more

Where do I begin. Back in June I took multiple furniture and art items in for consignment. I signed a contract and was told that I would be notified when any of my items sold, for how much, and when I should expect to receive a check. I was never notified if an item had been sold, and the check I did receive didn't list anywhere on it what item it was for so I had no record of what had sold and what they still had. I had to call or stop by and even then they couldn't locate some of my items and said, "Things get moved around all the time, or stolen." WHAT? Fast forward to today, October 20th. I received a call two days ago saying that three of my items hadn't sold and had reached 113 days and were going to be donated unless I came to pick them up by Friday. Today I went in to claim my items and the plan was to put them on Ebay. They located one of my items, but after much searching, I was told by one of the employees that he saw someone steal my two art pieces a few days ago. Well the timing doesn't add up, neither did anything else. So basically after I was given the option to pick them up, they were stolen? Hmmm. And to top it off, they will at some point issue me a check for 50% of the original price they placed on the pieces. Why should I only get 50% of the value after my items were stolen while in their possession? Lesson learned. read more

I like to find unique accent pieces and also there is always something brand new never used before . Great prices to recommend other clients . read more

Wow what a place if your looking for something vintage! They also have a lot of new looking things! I was not expecting it to look like it did! It is completely all furniture with other cool pieces. If your need furniture or other unique large home things check this place out! They also have expensive jewelry as well as many antique things! read more

My Mom shops here all the time. We are looking for new couches for our apartment and we decided to take a look at the offerings here. We didn't find what we looking for but I am impressed at all the heirloom-quality items here. Everytime I come here I am impressed at all the quality goods here, it's a virtual mausoleum of quality merchandise! When I get a place of my own I'll make a note to look for nice stuff here. All their pieces are of good quality and I'm sure the people who run this store are excellent curators. I for one am very impressed. read more

They have a variety of furniture, the staff is very friendly but the prices are too high.

They have a polite staff and so many great deals! Their content is constantly changing 7 days a week so there's always new things available. Excellent furniture deals! read more

I like this business. I recently bought an end table and found Linda helpful and personable. The price was reasonable and they helped me fit it in my car. I do not understand why anyone would say they are rude. That was not my experience. I am not sure what merchandise they will take for consignment or the percentage the charge. I queried about a 19th-century solid oak table with beautiful lion feet. Their interest was less than enthusiastic but not rude. Perhaps, I would do better at an antique shop as this is an antique and solid oak (no veneer). Also, I value solid wood and carpentry That is not the trend nowadays. read more