DONT TAKE YOUR DOG HERE I am writing to formally express my deep dissatisfaction and serious concern regarding my recent experience with Homedoggy. Prior to my appointment, I was clearly quoted $220 plus tax for services. When I arrived to pick up my dog, I was unexpectedly told the total was $359 plus tax -- a substantial increase from the agreed-upon price. I was never contacted about additional charges, nor did I approve any change in pricing. When I questioned the discrepancy, I was told that if I did not pay the $359 plus tax, my dog would not be released. Being placed in a position where my pet was withheld unless I paid an amount I never agreed to is completely unacceptable and deeply disturbing. After I objected to what I consider fraudulent pricing behavior, I was told that they would never service my dog again. To then, after all of this, have the nerve to ask for a tip was beyond unprofessional. At no point did anyone acknowledge how inappropriate it was to threaten non-release of my dog over a disputed charge. The entire interaction felt coercive, unethical, and handled with a shocking lack of professionalism. I expect transparency in pricing, proper communication before additional charges are added, and respectful treatment. None of those standards were met. read more

HomeDoggy - Quote - Pet Groomers Near Me - Brooklyn, New York

Absolutely love homedoggy! We've used their daycare and grooming services and have always been happy with the service. I love that I can just walk in and use their daycare service and that they are open on the weekends. They even offer drop off services as well. The staff is really kind and helpful and my dog Appa who is often very shy at first, warmed up to the staff very quickly. Excellent all around! read more

We get our dog Charlie groomed here and they always do a nice job! He saw Yulieth this week and she gave him an adorable cut and a great wash. read more

HomeDoggy - Fluffy head & ears - Pet Groomers Near Me - Brooklyn, New York

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My favorite daycare and overnight puppy hotel is fantastic! I absolutely love the staff and how sweet they are to my dog, Lily. She visits often and always comes home with a big smile on her face. Whenever she gets groomed, they add super special little touches (since she has short hair - they might put a little gem on her forehead or give her a cute bandana), which always gives me something to look forward to. I love them for their kindness, and convenience and thankfully my girl loves them too. read more

Warm, welcoming neighborhood establishment. Providing quality care for our small dog. Our pup loves home doggie and so do we. Thanks!

Took my baby Louis for his birthday and I swear I've never seen him so happy before Carolina from the staff really took good care of my boy. Also Santiago in the front desk was always super nice and kept me posted on his process! Louis is coming back soon guys read more

HomeDoggy - Louis on his birthday - Pet Groomers Near Me - Brooklyn, New York

My Japanese Chin, Akira had some serious ear matting due to scratching from allergies. I was concerned since these were so close to ear canal. Yulieth worked wonders. No more mats, no nicks, trimmed to perfection,soft and silky. read more

HomeDoggy groomer Julie (or Julia?) sliced a chunk of my dog's foot pad completely off. I cannot stress enough the lack of care and animal cruelty in their grooming practices - do not take your beloved pets here. On the recommendation of a friend related to the tooth/tarter cleaning services, I booked an appointment at HomeDoggy. The manager of HD told me they couldn't book teeth cleaning until they groomed my dog to understand his temperament, fine. I booked a full grooming (bath & cut). First, when I picked up my dog, his haircut was not at all what we discussed and he looked silly/ridiculous (he is an 84lb poodle-mix and we just wanted a shave, they gave him a more "traditional" poodle cut, which looked nuts). This is beside my point... on our walk home I noticed his foot was bleeding. When I got home I realized they cut off part of the padding on his back heel! Like, actually shaved off his foot pad. Our vet prescribed us an antiseptic soak to relieve pain and help it heal without infection. I had his tooth cleaning appointment booked for the following week. I had reservations, but also wanted to speak to management about what happened with his foot. As soon as we walked in the door my dog had a full blown panic attack... crying, heavy breathing and drooling, full body quivering. Clearly this is NOT a safe place for him. I shared my experience with the manager and took my dog home. I will never let HomeDoggy near my dog again, and I really hope you don't either. Once I got home, I did a quick Google search and wish I would have looked into this prior to our grooming, but HomeDoggy has a history of abuse (same owners, different business name). They've paid a lot to rebrand and scrub those bad reviews. Don't be fooled. Protect your pet. Do not support or trust this business. read more

I just brought my Maltese to HomeDoggy for the first time, and she looks absolutely beautiful after her grooming appointment! Her haircut is exactly what I asked for (puppy cut around the face and an inch off everywhere else). The man I dealt with was super responsive, communicative, and caring. They also did ask for vaccination records a week before the appointment so I'm not sure what the comment below was referring to. The appointment took 3 hours (8am drop off, text around 10:40 to tell me she would be ready in 20 mins, and then 11am pickup). This is very normal for groomers based on past experience at other salons. Overall super happy with my dog's grooming and will be coming back soon! read more

HomeDoggy - Pet Groomers Near Me - Brooklyn, New York

I am disappointed and despite having been a repeat customer will no longer be coming to Home Doggy. I have brought my 22 lb 12 year old dog who tends to be anxious, here several times in the past and had been happy with how she was groomed. The past couple times I was surprised by the duration and wondered why the delay beyond the predicted 3-4 hrs and when I called was told, she's ready! Why I had not been notified was not explained[this occurred twice]. Today I was told when I took her at 1130am that she may not be ready for 3-4 hrs. Because of my past experience, I checked in at that point and was told she'd be ready at 430pm. I checked at 430pm and was told groomer needed 30 more min. until 5pm. So I went there at 5pm and waited until 530pm for her to be brought by groomer. My dog spent 6 hrs there and practically galloped home and headed straight for her water bowl to drink for several minutes so it seems no water was provided for her. I also learned that instead of any standard pricing, the groomer decides on the spot how much to charge and the price seems to have gone up and up over the last few groomings. I will share that the groomer herself seemed to have taken care with the cut and so I am happy with the actual cut but the groomer must have been overloaded with dogs today for mine to have been so delayed and the communication was disappointing. Thank you to the groomer. I'd suggest to the groomer to take your skills somewhere where your time will be honored and customers are told realistic time frames. read more

I've been bringing my dog to HomeDoggy for over two years. They give her a full grooming. She always looks amazing. Her haircuts are always perfect and she always comes back happy. The staff at HomeDoggy are always friendly and accommodating. read more

I brought my scruffy looking Cavashon in for a grooming and I picked up a prince. The staff was courteous and offered good suggestions and Alfie went in nervous but left calm and relaxed. read more

It's been a year since this awful groom and my dog's hair still has not grown back fully. The hair that has grown back is choppy and uneven. I'm so angry about this. Do NOT go here. read more

HomeDoggy - Pet Groomers Near Me - Brooklyn, New York

Call me overprotective, but Homedoggy set off a few red flags for me. I walked in and made a 9am appointment for grooming a few weeks ago. Two days ahead of my appointment I received a text asking if I wanted to move my appointment to 12pm - I declined. I'll note that the text didn't indicate that it was coming from Homedoggy, or that it was about the grooming appointment at all - I had to ask what they were referring to as I had various appointments scheduled. When I showed up this morning, after having drugged my dog to calm him down, they told me that the appointment was made for 10am. Fine. Mistakes happen, especially with schedules. At this point they tell me that they can make it work, and they'll just put him in their daycare until the groomer was ready, and that he'd be ready by 2:30pm. First off, you're just going to put a dog into your daycare without any knowledge of his temperament? Second, why on earth is it going to take 4.5 hours to groom a 13 pound dog with an appointment? Bark Slope takes 2 hours on average. Finally, I realized they never asked me for any vaccination records - so they were going to put my dog in their daycare with no knowledge of his health status, which leads me to believe that they don't check the vaccination status of any of their dogs. Was hopeful that I would be able to find a groomer that didn't have extremely long lead times, but it feels like I dodged a bullet. Imma stick with Bark Slope. read more

If you have a dog who is a breed that requires the slightest bit of knowledge/research in order to groom properly-- do NOT GO TO HOMEDOOGGY. I waited a year to write this review because that is how long it has taken for my dog's coat to return to its original texture/length. I am understanding when it comes to people making mistakes. But the way this place handled their mistake- and the way we ere treated was just absolutely ridiculous. And other people in Park Slope seeking this service should know. When we came in to have our dog groomed- we specifically discussed with the front desk person how we only wanted a very minor TRIM and just a cleaning. In fact...the front desk person (who was lovely by the way) took PHOTOS of what I described both wanting AND NOT WANTING. AND wrote in notes in their system to the groomer- "DO NOT SHAVE OR CUT SHORT". Well....when I came to pick up my puppy....they had shaved off both the top and under coat of his entire body. Leaving only the neck - also very short- cut down. If you are to simply google how to groom a pomsky....the very FIRST thing that comes up is NOT TO SHAVE their coat, as it actually messes with their protective top coat which protects them from a handful of things including UV damage as well as actually provides cooling. The haircut also just looked absolutely ridiculous. I mean he is still always beautiful- but this cut was horrific. I just want to mention here that prior to this butchery- we as owners combed and brushed our dog's fur DAILY. So matting was NOT an issue. We just wanted him to get a summer trim/cleaning prior to us leaving for a family vacation. When I confronted them, in shock, we were eventually connected to the owner who was.......I mean. So unbelievably rude, condescending, and was also caught in a LIE. He told us they did not shave the dog's fur- yet the groomer who was there at the time showed us the razor they used and confirmed they in fact, did shave the top coat. The owner should be ashamed of how he handles his business. A liar, unknowledgeable of all breeds, unprofessional and a con artist. Very little pisses me off enough to come on here and leave a Karen review- but our dog did not look the same for a year and struggled in the heat throughout the entire summer. read more

I wish I could rate this place lower (and I don't give bad reviews). The first time I came in, the cut was fine but the groomer had sprayed so much fragrance on her I had to put her in the tub immediately (which while I have sensitivities to fragrances, this had never happened before after a groom). The second time - oof. I can't believe. I asked for my 14 year old shih tzu to have a short puppy cut - less than half of the hair she had. They didn't listen - at all. And she came back with barely a trim and totally uneven - especially her face. I said, hey, this isn't what I asked for, this is way too long. Can you do like half or this? And they asked for me to return the next morning - which I did, gladly - and still tipped them when I paid. I just picked her up and I have never seen a shih tzu or really any dog cut like this. When I tried to talk to the owner, he brushed me off and said I wanted it shorter, so it was on me. This is not halfway between what it was - this is a straight up buzz cut - even on her face. And it's winter. When I tried to talk to the owner about it - he was flippant - and within half a block of leaving I decided no, this is ridiculous. Many moons ago I worked as a groomer at my family's vet hospital/grooming assistant, this is just the worst cut I've ever seen - so I went back and tried to ask for a refund and he literally closed the door on me because another customer was there. Dude, I've seen that you don't leave the door open and you don't wear masks - no way I'm coming inside. Moral of the story - the owner is a grade A jerk, who said at first he wouldn't refund me, but then said he would - so I guess we'll see - and who also took revenge on me and my dog (in winter) when I asked for it to be shorter. I would never trash a business, especially a small one, but this - unacceptable. read more

HomeDoggy - Pet Groomers Near Me - Brooklyn, New York

Do not take your dog here for boarding or daycare. I left my dog for 1 night and she came back with a big cut next to her eye, and they claimed that she got it from playing with a bigger dog. My dog goes to the dog park every day and has had another big dog stay with us and nothing like this has ever happened, regardless of how rowdy they play. She is the most socialized dog and has always backed away from any dog with any signs of aggression. They clearly weren't watching them closely enough or it could've been an aggressive dog (they're supposed to do temperament checks prior to letting them in). Regardless, it was negligence and it should not happen on their watch when you entrust them with your dog's care. They gave me Neosporin for the cut, but when I spoke to my vet they said not to use it since it was so close to her eye. They clearly don't know what they're doing here. read more

Pros: good, efficient service and my dog looks good and seems happy at the end. Cons: $140 to have a dog bathed, groomed and teeth brushed. Oh, my dog weighs 8 lbs. $140. Yep. And, I got hair all over me when I picked her up. Don't that have vacuums for that? I like Home Doggy but that price is nuts. read more

Very caring groomers - patient and kind staff. They love dogs and it shows. Pricey but worth it.

I made my appointment for Saturday morning for a face cut for pebbles. When I first came to the establishment I spoke to the owner and he suggested come twice a month once for face treatment . Only because her eyes get bad with discharge . He told me we would give her a face cut and shampoo for 40 plus tax and tip . Then the following two weeks we would give pebbles a full groom for the full price . I agreed to that . Since then it's never been what we spoke about. Actually since then I've never seen the owner after our discussion. Now I get charged 50 for face plus 15 for shampoo ?!! Plus tip . Should that not be included with the 50 ?! The bill came to , with tip comes out to 87 dollars for a face cut? Isn't that a going price for a basic groom?! I didn't say much about it. I was willing to move forward with this business any how. what got me furious wasn't the price . It was the fact that they brought me the wrong dog!!! instead of expressing to me.(ok sir ,I'm sorry for the confusion . I must of gotten them the dogs mixed up. Do you have a picture of her? )That Would of been the perfect response . insisted the response was . (No sir this is your dog) . I told him repeating over and over that's not my dog. Can you please get my dog! He kept insisting to me that's your dog . Mind you pebbles is 7 pounds and the dog they were giving me was over 15 pounds. I was getting more and more irate. Thinking if they are willing to release this dog to me, then what if they released pebbles to a client that didn't pay attention . Hardly unlikely but it's possible . They showed me a picture if a different dog. And said this is your dog . I told them for the tenth time that's not my dog !! So they went to another room and pulled another dog that wasn't mine . As well . Now 10 min go by and I'm thinking where is my dog ? They would not take my word . The groomer and the front desk , They both looked puzzled . I was now sweating and concerned. So still They kept trying to push a strange dog onto me. I explained in rage, I brought my dog to this place with a fall beige coat on . ( Thank god). They immediately went down stairs and gave me my dog. Unbelievable for 10 long mins I was Relieved !!!! As I was driving home shocked thinking they gave my dog to another customer. As they almost gave someone else's dogs to me . Almost home , I get a phone call from them thinking I'm going to get another response like . (We are awfully sorry for the confusion can we make it up to u? on your next visit and we will give you a free groom on us. Again we apologize for this mishaps .) that wasn't the response I got . I got this response instead . (Hello KEITH you didn't pay.) Demanding I come back and pay for the partial groom. I was told I didn't pay imagine how A palled I was for being accused of leaving an establishment without paying I'm no thief. Not only did they lose my dog , they insulted me insinuating I was a thief ?!! I explained to him that I paid for the partial groom . he insisted I didn't . Now I'm on the phone cross examining our payment process . I had to jog his memory and then he finally remembered . I've never been so insulted , stressed and angry , bringing my dog to a groomer before . It's been a highly anxious and disturbing morning. My dog is with me for 15 years and to think they gave her away was upsetting . I usually keep my t pebbles tag on her but when I groom her I tend to keep the collar with me. Not any more lol .. I don't think I will be doing business with you any longer because of this incident . You guys need a better system. Sent from my iPhone read more

HomeDoggy - This picture I took that morning . Thank god I brought her in with a coat . - Pet Groomers Near Me - Brooklyn, New York

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I wish I can give them no stars. I went to them in the past and they messed up his haircut. But it was an easy fix. This time he went in looking like a fluffy schnauzer and came out looking like a Chihuahua. I asked for short body to the skin and a schnauzer face with short beard And straight across eyebrows instead of slanted. I feel that it makes them look very mean. And to boot they quoted me $100 prior on the website it says $100 and they want to charge me 115. This place also messed up his first appointment. I should've taken that as this place does not know what they're doing anymore. When all this stuff happen the owner couldn't even confront me. He had one of his workers. Will never go back do not suggest this place. read more

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Aww I normally drive passed This time I finally took my two dogs for a grooming yay ! The owner the staff all super friendly felt so comfortable shoot I could face got on a flight and come back LOL just kidding that's the engery I got from this place safe and welcoming. Thank you HomeDoggy Will see you guys again my babies are smelling good read more

I am all about supporting small local businesses but this is outrages and I cannot stay shut about it. I took my dog for a cut at noon today. I was VERY specific on not to cut his hair too short, NOT to give him a poodle look, and gave measurements and inspiration pics. 5.5h later I got a text to pick him up. They had pretty much shaved his body and the head shape- I don't even know how to describe that. Needless to say I complained and just got a text saying the groomer cut his hair shorter bcs he was matted- I brush my dog's hair EVERY DAY and he got a bath 2 days ago. UNACCEPTABLE. read more

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I left my dog there for a half day of daycare. When I brought her home, she had noticeable bite marks and missing fur. I called and was told there was an aggressive dog with long nails there. I was not given an apology, nor was I told she was attacked when I picked her up. Do not leave your dog here unless you want to risk it getting attacked because no one is watching the dogs. read more

HomeDoggy - Pet Groomers Near Me - Brooklyn, New York

1st time: His left dewclaw nail was LEFT UNCUT had caused a nasty INFECTION from it having grown inward. I only found out after seeing his constant licking. Took him to his Vet, cost $100 to fix the problem. 2nd time: Their earwax cleaner, that liquid stuff along with bit of ear wax was stuck to his hair near the ear, UNWASHED away. Initially I thought it might be an ear infection, until I washed off that brown bit of stuff, smell gone. Clearly, it was an irresponsible grooming job. 3rd time: The most horrendous of all! When I went to pick him up, his back left paw was BLEEDING profusely! The groomer apologized for having CUT HIS SKIN while cutting his nail. (I rather regretted not having taking a photo there and then.) After nearly one hour of explaining to the owner, at one point, resorting to yelling (rude, perhaps, but was the only way to be heard apparently) a 10% discount was granted. But, hand on ... each time, we paid at least $200 dollars, waited more than 4 hours... $20 doesn't even cover the damage remedied by the vet for the first painful work. Thank you but no thank you for the future. read more

The groomer was lovely with my goldendoodle, Ava and immediately put me at ease. She hadn't had a proper haircut since pre-Covid and my feeble attempts at trimming her hair made the situation even more dire. Thankfully the groomer was able to work some magic around my uneven chopping and mats. Ava came out looking super clean and happy. Not ashamed to take Ava around the block anymore and got a few compliments on her new 'do to boot! Front desk was super friendly and loved how invested the owner was at ensuring I was satisfied with the cut and experience. Will definitely be back! read more

HomeDoggy - Unfortunately Ava doesn't like having her photo taken so this is the best I could do. - Pet Groomers Near Me - Brooklyn, New York

Horrible. Made my dog unrecognizable. Cut my dog. Dog got home saw the cut and the groomer claims she forgot to say something. My dog is not the same happy puppy she was when she left this chop shop. The groomer spoke not one bit of english so she claimed. Defintely getting sued for negligence. Her whose name is Yuliegh. Anthony claims he didnt even know her last name. Was trying to let me dog leave injured and hoped we wouldnt notice and make it our fault. Smh. DO NOT EVER SEND YOUR DOG TO THESE PEOPLE. THEY ARE LIARS AND THEY HURT YOUR DOG AND GAVE MY DOG A CRAZY CUT WHERE SHE IS UNRECOGNIZABLE. NOT THE SAME DOG. read more

I took my dog here yesterday for her first grooming appointment with them and was frankly very happy with the service we received. The person at the front desk was kind, thoughtful, and helpful, and my dog was happy and clean when I came to get her. However, and I may be on my high horse here, I received an email today from them advertising a "puppy for sale." I feel strongly about adopting not shopping and honestly found it to be simply a strange solicitation. I patronized this business for dog grooming, not dog buying. I will be looking elsewhere for my dog's grooming needs, which is a shame. read more

HomeDoggy - The email in question - Pet Groomers Near Me - Brooklyn, New York

My Westie, Gracie, is over 16 years old and Rod Leite has groomed her for most of her life. Often after Gracie has had a haircut, people stop me on the street to compliment her and ask who her groomer is. Over the years I have referred countless people to Rod, and many of them have reported back to me how very pleased they are with his work. But the best recommendation comes from my dog herself--every time she sees Rod, she literally jumps for joy and showers him with kisses. read more

HomeDoggy - Gracie with her signature Rod Leite haircut :-) - Pet Groomers Near Me - Brooklyn, New York

Benji is my 2nd schnauzer, the 1st was a mini schnauzer that I raised from 8 day to 15yrs. He was from a family of award winning show dogs. Although we never showed him we went to an old German couple in ridgewood, who specialized in breeding and grooming mini schnauzers. Benji who is a 6yr old rescued mini schnauzer (found under a bench on bday and 206th st as a yrs old pup). He was very high strung and a mess grooming wise. No one could groom him properly until I was introduced to Rodrigo. Not only does he know how to stylishly groom him (a good schnauzer cut is hard to find), my pooch is relaxed when he is finished with him. Rodrigo is like a dog whisperer. He gets benji. His gentleness and his artistic grooming ability is a rare find!!! read more

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I brought my dog here to get groomed twice. The first time was fine, the second time was inexcusable. They barely cut his hair at all but for some reason decided to shave his butt so close to the skin that they cut his... butt hole (not quite sure how to put it gently) - so badly that it's been inflamed and irritated for days. My dog is in pain. I obviously don't ever want them to groom my dog again since they hurt him, so I called and asked for a refund (rightfully). I didn't hear back so I called again and didn't hear back. I called a 3rd time and they finally called me back and left a message. They offered me a free fix up (which they do anyways - and it's not like they can glue the hair back on his butt?) or 20% off my next service- like I said, I would never go back to them so this is obviously not helpful. The combination of the way they treated my dog and myself as a customer is inexcusable and I would advise against going here at all costs. read more

The owner is patronizing and rude. Makes you feel bad for bringing your long haired pooch all the time. If he spoke to his clients in a more positive and non-judgmental way, we'd go back. Not for us. read more

Terrible experience. DO NOT TAKE YOUR DOG HERE. I had one request which was to not touch the hair on my dogs face. Instead they cut it extremely short. They could not listen to the one instruction I gave them. When I called them to discuss the situation, all they offered was a $10 refund and said that if the roles were reversed and I were the business owner, I would only offer a $10 refund. I could not believe what I was hearing, the correct thing to do is to keep your customers happy. If this is how you treat your customers you will not last. I paid for my dogs nails to be trimmed as well and they did not trim them at all. I will go out of my way to share my terrible experience with all other dog owners in Park Slope and Brooklyn. What a complete joke of an owner and establishment. read more

Would love to give fewer than 1 star. Took our dog here and she came back traumatized. It's pretty clear the groomer was going for speed rather than care -- he shaved everything. The dog can't even sit down. And when we tried to discuss it with Rodrigo, he was as defensive as I have ever seen a business-owner. Dude -- this is the ultimate customer service biz... try a different tack! We won't be going back and you shouldn't go for a first time. Poor sweet dogs... read more

Last Saturday, Bailey had his grooming appointment. Home Doggy did another excellent job however a few days later, Bailey started coughing, hacking and started sounding like a goose honk. After a Vet Appointment it was determined to be kennel cough. Bailey is a house dog, does not like other dogs and only goes to the bathroom on a wee-wee pad. I called Home Doggy on Thursday, spoke to Martha to make them aware that my dog got kennel cough and to be alert. Martha instantly defended Home Doggy and insinuated that it would have been impossible for Bailey to get kennel cough with them and I probably was to blame. (Note: I have had Bailey for 10 years and this is the first time he got kennel cough). All I wanted to do was make them aware of the siltation so they can possibly address it - and Martha said and did everything to agitate the customer (me). Tactics like putting me on hold and not responding to call backs. Then when trying to escalate to the owner, Rodrigo - I was told that he would call me back. That was 2 days ago. I called back again today and asked the staff to have Rodrigo contact me - that was 3 hours ago. It is obvious that this team isn't for me any longer - when a small business does nothing to address the situation (just a simple returned call) it is obvious they don't care that they lose that 1 repeat customer. They do not understand how valuable it is to keep the repeat customer especially when I carry Bailey and everyone asks who did his grooming. He is a free advertisement for Home Doggy. Not anymore. The owner and staff do not present the level of customer service that I expect - that every repeat customer should expect. Choosing to avoid making a phone call or apologizing for someone else's behavior appears to be beneath Rodrigo's duties as the owner and shows no compassion for the situation. read more

HomeDoggy - Bailey- Day of Grooming - Pet Groomers Near Me - Brooklyn, New York

Not a place for good furr parents, avoid this shop at all cost, grooming for small dog takes the whole day omg, places in a small cramp cage at the basement, hot and dirty place read more

We switched to in home grooming after a traumatic experience at this place.

Rodrigo and staff @ HomeDoggy are kind and loving and have real skill. The passion for grooming dogs always shines through. read more

HomeDoggy - Rod @ HomeDoggy are kind and loving and have skill. The passion for grooming dogs always shines through. - Pet Groomers Near Me - Brooklyn, New York

DON'T GO TO THIS PLACE! You will get a double whammy of bad service and bad customer care. We had a terrible experience at HomeDoggy. We took our puppy to get a trim around her eyes. Instead, HomeDoggy drastically cut back all the hair on her face and a bunch on the top of the head. She now looks completely bizarre and awful. I made two calls to complain. In my first call, we were blamed for not communicating better what we wanted. Martha couldn't even be bothered to get my name. I had to insist she take down my name for the manager. Then, the manager Rodrigo calls me back and tells me I misunderstood Martha. When I explained why I was unhappy with this cut, he said, "Well, we now know better what you would want for the next time." That's it. I asked for a partial refund, and would have been happy with even $10 back. He told me that there was no way he was going to do that. I asked why I should give him more business if this is how uninterested he was in making me feel better about my puppy looking like a rat. He seemed to think it was logical that I would come back. read more

The 1st time I went here, 2 months ago they charged me $16 for a cat trim, which is about average. Today, they charged me $27! Almost double. I asked them why! What's the difference from then until now-same cat! They said they're using a different groomer. That's ridiculous. I'm never going back to this place! read more