They are very well organized and hold themselves to a high standard of customer service, and they consistently live up to that standard every time! They are always quick to answer the phones and reajust their schedule to make sure my needs are being met! I love that you can pay for a yr in advance and they'll even plan out their quartley visits and then send you a friendly reminder when a visit is coming up! I have to say I'm extra impressed by the technician that has done all of our work! His name is Dimetrese Gough! He deserves a 5 start rating! He's very nice and even stayed a little last this last visit b/c I was stuck picking up kids. He always remembers me and asks how things are going with a very personal touch. It's great to know I'm not letting a stranger into the home, but really someone who prides his workmanship and the people he's servicing. Very highly recommended! Thanks! read more

Our family has used a variety of different pest control services throughout the years but for the most part the results didn't quite match the promise. Due to the built in Home Team piping done in my new home, we decided to try their pest control services considering how new our neighborhood was and all the untamed land that was around our property. As a result, we've been delightfully pleased with their results. Their representatives are very knowledgeable and courteous every time they come out and I even took an opportunity to speak with their receptionist who provided me with great information over the phone when I had a unrelated question. From a pricing perspective they may be above average but honestly for the service, it's definitely worth it. I'll continue using them for the forseeable future. read more

Update: 8/2018. Was excited to get an email with a 2-hour appointment window. Unfortunately, they never showed up or notified me that they weren't going to be here. I had to contact the office to figure out what happened only to hear that they just didn't get to me. I was then rescheduled for a different day with no specific timing. Strike two. ----------------- Quarterly service package is fine. Techs are knowledgeable and friendly. In the year I've had it, I haven't noticed many live bugs. But I have seen a few inside the house. However, the system they use to schedule quarterly service is customer-hostile. You'll get an email 48-72 hours before they decided they want to show up, and then they give you a 9-hour window for the day of. So you either call (not email, text or click) to reschedule something you didn't schedule in the first place, or just let it go. If you get busy and let it go, you come home one day to a bill on your door. It's almost like they hired the person who designed the cable co system in the 1990s, and told them to make it worse. There are multiple software solutions that could improve this. So, I'm not sure why it's like this. read more

Fast. quick, to the point, and the Tech was really polite and friendly. He was familiar with the area and was able to answer alot of questions about the community and the types of pests we would need to deal with. Gave us advice on keeping out pests and what to potentially spend the extra money on in the future. read more

This company has problems for sure. I was led to believe with the TRAEX system this was a better product. I have experienced ants and spiders recently. I have solved the problem better myself. I e-mailed them and they told me I had to call to discuss. I called and spoke to the front line idiot. I spoke with the Operations Manager and he is very condescending and thinks he owns my home. I am setup quarterly and they show up when they feel like it. They bill even when they do not show up. I have asked for more since I am under contract and they delivered less. The scheduler is just as worse as the other people on the phone. Customers deserve so much better. read more

Tony Moreno with HomeTeam pest control is very courteous and thorough in his inspections. He always shows up with a smile and open to conversation. My home has been pest-free for 6 years and I appreciate the continued service! read more

I am totally satisfied with this service. They come out anytime they are needed and are very professional.

We've used Hometeam since 2011 and we've always been very happy with their work. Their methods are effective and their technicians are friendly, always taking time to explain what they've found and what they're going to do to solve the problem. Big shout out to our service tech, Phillip H. I don't know if you can request a specific tech, but I'd highly recommend him. His customer service skills are through the roof! read more

We started using Home Team Pest Defense because we purchased a Lennar home with the Traexx system. Up until a few weeks ago we were fairly pleased with the system. Over the winter, I specifically asked Willie, our technician, to look around our roof area and see if there were any area that needed sealing for pests. He told me point blank that there was no way any pests could enter through our roof. A few weeks later, a squirrel ate through a water pipe in our attic causing thousands of dollars of damage. HTPD sent Willie out the next day. He said he remembered telling me that and I asked him if he would investigate what kind of animal got in and how. He told me he could not check it out because HTPD insurance would not allow him to walk in the attic. But, they could recommend another company that does. Like I would use anyone that Lennar or HTPD recommends at this point. (No way!) read more

Our technician Donald is friendly and knowledgeable about bugs/pests in our area. He does a thorough job. Definitely recommend!

I wish I had read all of their reviews before even trying to do business with them. They don't show up on time for appointments. They overcharge. They are creators of an in the wall tubing system which they claims is so awesome but is nothing more than very cheap tubing. They use this "proprietary" system as a way to force people into contracting with them because the system is locked down so that they are inaccessible by any other company, or the homeowner. That's a shoddy and underhanded business practice. They are all franchised so customer service, and other service is inconsistent from one to the next, and you are screwed if you don't want to work with that particular franchisee. read more

Beware! Very unprofessional. I received an unauthorized bill for service performed 3 months after terminating my contract in writing. They even sent the bill to a collection agency! Despite repeated correspondence with them, and 9 months later no one answers and no one is resolving this error - much less offering an apology. This is totally unacceptable. Lori S., My Home Team Pest Defense (Austin) client account number is 2163442. What I expect is for my excellent credit rating, unjustly questioned, to be cleared with all or any collection agencies. Thank you. Lori S. Please know that the local office has not been trying to reach me by email. HomeTeam Pest Defense has always had my email for contact purposes as well as my request in writing that I be contacted by email when I cancelled the account back in March. read more

I have to beg hometeam to treat my house, I would called for a tech to come out an spray , when the tech come out he tells me the house doesn't need to be sprayed ! He's lazy and I have called to complain multiple times about the tech refusing to spray . Honestly I dislike this company so much ! Only reason I went with them is because my new home was already wired with their service never again ! I'll go back with my local company service first ! read more

Have been using for over 2 years. Using the Taexx system has been great. No pest and no need to have a tech enter our house. Their billing and auto pay works well. As long as the finished product; No Pest remains so shall our continued use of their services. read more

I'm not usually of the "If I could give negative stars I would..." variety, but; If I could give them NEGATIVE stars, I would. We have the TAEXX system. We didn't ask for it to be added in at construction, it was just put there by the builders, since our house was a model home before we bought it. Apparently Hometeam has proprietary rights to that system, so, we thought, "Sure, why not?" So the first guy comes to our house. He's CLEARLY not listening to anything we're saying. I made it CLEAR from day one that I think glue traps are heinous. We have a garage that is detached from the house, and therefore the little geckos (which, down the road, another tech said were beneficial, and they are) seek refuge in there. We told him we didn't have a problem with them. They don't come in the house, and they eat other little bugs. He nodded. (Where I come from, a nod indicated understanding. I guess we were raised on different planets.) We also indicated that occasionally, when the weather changed, we would see some ant activity near the doors and windows, but never in the kitchen. What did old boy do? Put down this sticky goo in the kitchen (LITERALLY everywhere), and by ONE door (there are three into our house) and randomly, though we never saw an ant in that room, the guest bathroom upstairs. I asked what it was, and he looked at me so smugly, he's lucky he didn't get punched. "It's ant poison." NO.......really?!!? Whooda thunk it? What kind? Whats in it? Do you see the cats? What happens if they eat it? What happens if I touch it? You put it ALLLLLLLLLLLLLL over my kitchen, is it flammable? Never got an answer. So, after old boy leaves, I go out to the garage. What do I see? Glue traps. Glue traps everywhere. I should also point out that it took me months and months and months to try and clean up whatever sticky crap he put all over my kitchen, door frame, and bathroom. It never came off completely, and what DIDN'T come off ATE THROUGH THE DRYWALL AND FLOORBOARDS and BLEACHED THE TILES in the bathroom. They can tell me it's not toxic until the cows come home, but non-toxic things don't EAT THROUGH DRYWALL. Fast forward to the giant wasp nest that was in our dryer vent (our laundry room is on the second floor). We asked then to come remove it. The kid showed up with a can of spray that (shocker) was the same kind you can find at any Home Depot. He asked me if I had something to hit it with. HE ASKED ME IF I HAD SOMETHING TO HIT THE WASP NEST WITH. Hometeam sent the kid out knowing we were calling about a giant wasps nest on the second story of our house, without a ladder, or a whackin stick (which is apparently, how they think you should handle wasps nests.) One time, I went out to water the plants, and a young man in a Hometeam tuck drove by, and started shouting sexually explicit things at me when I was bent over. We called Hometeam, and they laughed. LAUGHED. Apparently they think sexual harassment is funny. We've also had to ask them more than once NOT to leave very large and noticeable "Sorry we missed you!" signs IN OUR FRONT YARD, and explain why we didn't want them putting signage in our front yard that broadcast to the entire world that no one is currently at home. The final straw came 2 weeks ago. Tech comes, I start telling him that YES, we are in fact seeing bugs. There have been silverfish in a bathroom. There was also what was CLEARLY a roach in a tub. Do you know what the tech said? He couldn't treat unless he could see them. So, (and I reiterated, just to be sure I wasn't having a stroke) until we have an INFESTATION, they wouldn't do anything. I snapped. And stated laying out all the problems we've had. The tech BASICALLY said I imagined all of these things, because he's not after-work drinking buddies with anyone who fits the crude descriptions I gave. He said their service manager Brenton would call me. We waited a week. Didn't hear from him. Clearly our business wasn't important to them. So we cancelled. When we cancelled, the jerk girl who answered the phone asked me for my address (which is tricky to spell, and she didn't ask for the spelling), and said "Kay, its cancelled." She didn't confirm our name, she didn't confirm our phone number or account number, nothing. I'm not even positive It got cancelled. And, OF COURSE, like everyone else says, we've consistently had to battle billing errors. I have so many more things to do with my time that dink around with Hometeams utter incompetence. TL;DR Dangerous mystery chemical left openly in our home Unequipped 'professionals' Giggling over sexual harassment Complete disregard for customer service Complete disregard for safety MISERABLE billing Head for open waters. read more

I signed up for the every 3 month (quarterly) service. They came out and started to see results but then almost 10 days later started to see more bugs, had them come do their follow up service, a month later still see more bugs. Called to cancel the service and they did nothing nor did they say anything to try to keep me as a customer. I would have said no but would have been nice to have a little customer service, an apology, or even just a sad to see you go. read more

Had them come out to service our new home. We had no pest issues, but we had the built in system from our new home. Sounded great. The technician was pleasant and the price was reasonable. Now, two weeks later we are INFESTED with ants in the kitchen. I called to see what would be done. The lady said she might be able to have someone come by in three days. I can't be overrun with ants for three days. So, Stride Pest Control is coming out this afternoon. Canceling my contract with the company who apparently can't kill ants... and doesn't care enough to come back out to take care of what they missed. Bad execution + Bad customer service = Bad company. read more

I want to preface this by saying that the initial contact with our local HomeTeam Pest Defense office was great. The explanation of services was good and they were prompt on getting the initial treatment completed. However since the initial treatment it has been a complete disappointment. After the initial treatment they scheduled the 30 day follow-up to spread the ant granular in my yard and spot treat anything that needed it. So the date was scheduled, I boarded my dogs for the day, and they did not show up. So I called the local office and left a message to which I got no response. After calling multiple times in the following 2 days I was able to get an appointment schedule which they did actually show up to. Fast forward another 30 days or so and I come out to my driveway crawling with ants. I booked a follow up visit, board my 3 hellion animals and again the tech didn't show up. I tried to reach the office multiple times to find out why but true to form I get no answer during working hours. *Update* After posting this review I was contacted promptly the following day by the service manager of the local office. All of my concerns were addressed and hopefully going forward no other issues will arise. Also it turns out the tech did show to the latest appointment but only did the front yard.* read more

I have had HomeTeam since I built my house in 2012. At first everything was great, but over the years the service went downhill. They started dropping appointments, and only somtimes returned calls. Eventually they stopped coming out to service my Taexx system altogether or returning any calls. I had everything setup to bill my card automatically and they stopped charging too. Maybe my card on file expired? Who knows. I now have an ant problem and have left several messages over the course of a week and no one bothered to called back. Guess I don't have their service anymore? I really don't know. Either way, with customer service this terrible even if they called me back at this point, I would tell them to get lost. read more

So, my experience with Home Team is that of most. They show up shortly after you buy your Centex home (just found out they are owned by Centex Homes) give you a good sales pitch how they can spray in the walls (how do they really know it is going in the wall? what if one of the pipes is clogged?), will spray outside, etc, etc. All for $90 dollars a quarter. Sounds good right? Wrong. They seem not to kill any bugs. Its amazing. We always had bugs, spiders, ants, etc. Call them out, they would come, and apparently spray something and of course it did nothing. All of that I could deal with. Maybe we just had too many bugs to begin with? Not sure. Here is what prompted me to write a review. A representative from Home Team just paid a visit to our house (note we cancelled 2+ months ago) and proceeded to rudely insult my wife saying that we made a bad decision going with another company, and we don't know what we are talking about, and on and on. I mean, are you freakin serious? I didn't even complain when I cancelled! I just said that we no longer needed their services. We had completed our 1 year contract so I didn't think anything of it. Then they send this guy out? Really. What the hell happened to customer service? Think twice before you contract Home Team Pest Defense. read more

After a year using this company I'm ready for a change. Like the other reviewer, the in-wall system was a good idea for kids and pets but we constantly have spiders!! My neighbors don't have this issue and they use some do it yourself spray. I didn't have any problems with the service - they show up every 3 months and put the bill on the door but I want something that will consistently work. I hate spiders! I'm going to switch to one of the organic companies. read more

Worst service ever. Ants were never taken care of, although they came more than 4 times for the same problem. Their billing department is horrible, they sent me to collection after I paid my bill (payment was delayed as I didn't receive the correct service and told them I'll pay it once you offer me the service). The agent will come every time and will do the same thing with no results, although I did all of his recommendations by removing all of the hanging plants by the wall which costed me more than $200. You are wasting your money here. read more

I found HomeTeam Pest Defense to be very responsive. We had our initial appointment with Starbuck who was amazing. He was on time, professional and very knowledgeable about the lovely insects we have out here. The next week I found a wasp's nest in our backyard and they came out the next day to take care of it. I hope this type of quick responsiveness continues! read more

We have been using home team for 2 years now, and considering I find wolf spiders all over my yard but have yet to find a single one inside my house speaks volumes to me. Both of the gentlemen who I've had come out here to spray are extremely professional and very friendly. Their prices are great, and they come out free of charge if you find pests within the 3 months they have sprayed. Can't beat it! read more

Great company that I have used for 7 years. In particular, Demetrius has been my regular guy for a while and he is very personable and very thorough. If I have a request, they will come out quickly and if it's routine they list all they find and treat. Very satisfied with Hometeam and especially Demetrius. Thanks guys. read more

Billing issues. We schedule all the payments through our Bank's website. Last year, we got a letter saying that they were going to send our account to collections because they did not get the payment. According to my bank they sent the payment as scheduled. Finally, my wife and I decided to blame the mailman. So, we called our bank, stop the check, paid a fee for stopping the check, and we paid HomeTeam over the phone. Now, I got a letter saying that our services have been suspended for payment. Checking in my Bank's website, the check has been sent by Feb. 2nd. So, I do not think we are going to blame the mailman again. I am just going to call HomeTeam tomorrow and cancel the services. Overall, we have been happy with the service, but I not going through this payment exercise again. read more

Just want to update my review and say that after this yelp post and comments online email Home Team Pest Control made things right. They sent a technician that day, Adam and he was amazing. Excellent customer and knowledgeable. Thank you! read more

After reading some of the reviews, I tend to agree that they lack customer focus. Our brand new home came with the Traexx in-wall system and HomeTeam as the installer and in-ground termite treatment. I agreed to continue using them for quarterly treatment. On the first treatment they sent a new employee on a Saturday when the offices were closed and he didn't have a copy of the service agreement they were supposed to provide. After the treatment, he said the office would send me a copy. No copy received to-date. A couple of weeks later we noticed ants inside the house in several places. I called on a Thursday and they said the would be out on Saturday. On Saturday I got a call that the technician called in sick and they would re-schedule on Monday. I called on Monday and they said they couldn't fit me in until a later date. I told them that they seem to be working on their schedule, not mine and that I wasn't happy with their customer service. I was told that they would try to fit me in and called that they would come between 5-6 pm today. We'll see what happens, but so far my experience is not good. Jul 2 update - Well, the technician never showed up so I am cancelling future treatments. I also advised Lori of what happened. read more

So far we are happy with the services HomeTeam Pest Defense has provided. We moved in early this year and noticed 3 ant beds pop up and a few garden spiders inside the house (common with new builds) so we decided to give them a try. It's been about a week and we have noticed dead bugs where they sprayed outside, and haven't seen a single random insect inside since. This Taexx system and their quarterly visits seem to take the worry out of pest control completely, and with 2 children and a pet, I appreciate that so much! read more

So the office manager, James, got back to us after a couple of days and was very understanding on the phone. He rescheduled our follow-up appointment for today. They called 30 minutes before showing up as promised. The service tech that came out today seemed to be very thorough and listened to our issues. They also credited our account for our first visit and the follow-up that had been missed. We are satisfied with the company's response to the problem and we hope that scheduling issues are sorted out in the future. Will re-review at a later date. read more

Emmitt was a very nice young man even though he's older than I thought he was explained everything to me and told me how things were going to happen in the only unfortunate thing is somebody else is going to be doing my service rather than him but that's okay said the dude he's going to put on it is a good guy so I loved everything about it he was very nice and did everything you could be to make it happen read more

I have been a.client for many years. Very happy with service except for the recent decision not to do inside along with the outside. This was not a Home Team Pest Defense decision but the state of Texas that the company must abide by. Being from the East Coast, I am terrified of anything that flies, crawls or slithers. Now, if I see anything INSIDE the home, I must call and have the techinican make an extra trip out to me. As usual, government decision at its most least productive area. Thank goodness Home Team Pest Defense understands and will accommodate its clients. read more

The serviceman has very thorough knowledge about all insects. He's always prompt; very courteous and friendly. I've recommended Home Team Pest Defense many times to anyone who has ever told me they are looking for a good pest control company. read more

Thank you for your outstanding service for the past few years--we will continue your service. Helpful service techs that get the job done and keep the pests away! We appreciate your service. Cindy P. read more

The home team came to my place without any prior call/notice/email and did service without my consent. When I saw the bill tagged to my front door I called them and asked them that why they trespassed my property without my permission but I got cold shoulders and they keep sending me notices. But finally today the customer service department personnel named 'Andrea' waived those charges provided that I will go for next service with them. I really appreciate that. read more

We've used HomeTeam since 2007 and have had the same technician (Steve) for the past 3-4 years at least. He does a great job of telling me what he's planning for that day, applying the materials, then reporting what he found and what he did. Steve's always polite and sporting a big smile. Great service, no hassle. read more

I've had a good experience with HomeTeam Pest Defense over the past 3 years. Our house has always been serviced by technician Daniel and he's always very polite to my family. He knows our house really well so he knows where to look out for pests. He just came by in the last month and it was no hassle at all because he knows what to do and just texts me at work once the service is complete. read more

Do not use this company. They charge you just to do the SAME thing you can do alone. We paid them to come out regarding a problem with rats and the ONLY thing they did was come out put TWO traps down and left which is the SAME EXACT thing i did prior to calling them. A truly waste of time and money read more

I rarely see bugs around our home. Home Team has been treating our home for 3 years and they are very thorough. Emmit is our tech and he's super friendly and takes great care of our home. Whenever we have seen bugs in between treatments, we call and they come out promptly to treat. read more

Since our house had been built with Pest Defense System right from the start, we Home Team start our service when we moved here in 1996. They have been taking care of our home on a quarterly basis ever since, We have been almost totally bug free for all those years. We've had different technicians over the years but they have always done a great job. We only had to make an extr.a call once and it was for some Hornets or Wasps and they came out and took care of it for no charge, Wish all our services for everything would work as well read more