Tom is absolutely AMAZING! My whole cul-de-sac loves him! He is knowledgeable, friendly, thorough, and extremely thoughtful. He would always fill up my dog's water bowl if he saw it empty. He is an invaluable asset to your company. Way to go HomeTeam! read more

The thing they put in my wall seems to be a market scheme and they don't spray enough on my back lawn

Very thorough in doing the job each and every time. Heads up call before coming, return calls if necessary, and knowledgeable technicians. Professional. read more

I've been using Home Team since we built our house in 1999. It's easy, I don't have to do anything, I don't see bugs. I'm a happy customer! The people who come are friendly and respectful. read more

they were extremely friendly when they first come to get our business and totally different once they had our money. we had their service at our new home. Initially they did good service than after first quarter they started showing tier true colors. when we signed the service agreement, they person we get service from from we will get discount of 5% on all our payment and at the time of payment they disagree and refuse to give us 5% off. to their Costumer services assistant was extremly rude over the call when I was talking to her explaning our payment problem.she was not ready to listen what ever I was saying at all nd SHE HUNG UP THE CALL WHEN I WAS STILL TALKING TO HER. Its very easy to judge a company when they treat their customer like this when they need their help. This is one of the worst customer service experience you may have. It is extremely horrible customer service. And their service about bug control is not effective as they promised at all.. After 2 good treatments we are still seeing bugs inside my house. Extremely Worst Customer Service - BAD Company. read more

As a newly built house owner. The education given, the cost and awesome customer service from setting up the first appointment to meeting the technician who came out to the house was perfect. read more

The key to your service is your in person representative at my home. He is exceptional - personable, tecnically competent, timely, and a great promoter of your company. He loves what he is doing and it shows with his smiles and work ethic. read more

I ended up deactivating HomeTeam Pest Defense ultimately because some further research revealed that the "tubes in the wall" TAEXX system might do irreparable damage to the inside of the walls of my house, and go undetected and untreated for a long time until it turns into a big problem...and HomeTeam would not be legally held responsible for that. I did not like their quarterly pricing of $105, when most other competing pest control companies in the area were only charging no more than $60 a quarter for continued pest control follow-up treatments. I just could not justify paying that much a quarter when there are other bills to pay, and three months actually go by really fast and before you know it, there's another $100 due for something! They got an honest chance, and I think my decision was what was best for the budget and the family. I didn't want stuff misting out into the walls and possibly leaking through and my pregnant wife and everybody being exposed to that stuff in any way, shape, or form. I didn't care how much research they say backed up their methods, it just didn't feel safe. They were very good on the phone about my request to terminate my services. Their great customer service is the only reason I gave them another star and call them "A-ok" because they handled it so professionally. I was expecting to have to get into it with them about breaking contracts and paying termination fees, but they surprised me by willingly breaking the contract and I paid no fees at all whatsoever. Somebody there knows how to treat the customer right! read more

We have the pest tunnels built into our home so we wanted to utilize the technology. Our initial rep was Nikita. She was very nice and knew her bugs. We are new to the state and she explained everything clearly. We await the 30 day follow up and fire ant treatment. read more

I really want this company to work out for us, since the in-wall tubing system seems like such a great idea around kids and dogs, but I'm afraid that it is still not working. They do the quarterly in-wall application, but we still continually have problems with centipedes, scorpions, and spiders! We call, they come back out, but end up spraying all of the baseboards and doorframes. That doesn't seem much safer. They almost always come out to the house when they say they will, but the fact that we have to take off work early to go home and meet them there is getting rather annoying. When we questioned this process, they said that most customers call at least once between in-wall services. This doesn't seem right! read more

When they first came out they cut my fiber optic cable for my internet. That was just the start of the poor service. They would come and spray and we still had spiders as big a silver dollars, fire ants in the lawn and wasps nesting on my porch. The technician who can was less than polite. The final straw was when my wife went out on the back porch and there was a 6 inch red head Texas centipede. Don't waste your money read more

Evidently, they do not have any customer service reps since I've left 5 messages and have never gotten a return call. Abysmal at best. You will get bugs between treatments as whatever they use only lasts about 6-8 weeks. Reps are very good, attentive - just don't expect anything beyond getting a weak treatment and a bill. read more

We've been using Hometeam for several years now and are very pleased with their service. Our technician, Adam, is extremely professional and one of the nicest people you'd hope to meet...and our dogs love him! We're fans. read more

You do a good job, price is reasonable. Been using your company for over 10 years, 2 different homes. You come out when you say you are. My service man is always friendly. He texts or calls when he is on his way. He is not bothered when I explain where I see ant hills, etc. You guys just make it easy. Thanks read more

Very nice office staff as well as technicians. The issue was that we just kept seeing bugs in the house. The technician came out multiple times to respray and it just wasn't working. We cancelled our service with them after 3 or 4 months. read more

They used to be a great company. We are with this company for 10+ years. In the last couple of years, there were a management changes. Since this time, they are getting greedy. They did not service the people like they used to. The people who answer the phone is very rude. This woman is disrespectful and is not helping much. She keeps bringing the pricing issue, try to make us pay more and she keeps mentioning that we get cheap price while she should know that we get the price since 10 years ago. So, the services are getting bias. Bad management, and they should fire this person. read more

What I love the most is that every time I call to schedule the service you come really quick. You take care of everything I ask you to do and you are always super nice people! If I need anything you are always there and I've been using you for over 2 years! read more

We bought a new house with the Taexx system installed by the builder. Pest control is highly important to us so we signed up for the annual control plan (about $38/m cost) for which they come out quarterly to spray. Within 30 days after the initial treatment we started seeing a few silverfish, earwigs and spiders (black widows). We were close to our first 90 days in and the next service when our cats found a pretty large scorpion in the interior of our home. We never leave doors and windows open and yet something this large could come in and not even be sick? We called to have them come out and they did spray again (twice in a two week period). About 16 days later we found a very large and very healthy spider in our home. About 33 days later, more spiders and a large dead cockroach along with some funky beetles and earwigs (those were at least sick though the spiders were very much kicking). Then 60 days in we had a MASSIVE swarm of ants. We called another exterminator and cancelled our service with HomeTeam. Their product doesn't last (though perhaps the insides of our walls are fine - though we don't live there). read more

THIS IS THE WORST COMPANY. Not only did they fail to get rid of any spiders they have the rudest customer service. Luckily on my contract I wrote out that I would cancel the service without penalty if I was not happy with the service. DO NOT SIGN UP WITH THIS COMPANY. Better off going to home depot and getting your own spray. You will regret it I promise read more

I have no complaints about Home Team Pest Defense Services here in Round Rock, Texas. They show up on schedule, and out of schedule when we call. We have no issues with any pests and they even spray for red ants on the lawn. Great service, excellent response. Good company. read more

These people tried for 4 months to get rid of an ant problem, to no avail. I had to hire another pest control service to come and look at it after I woke up one morning to ants covering a fork sitting in the sink. The next place I hired came out once. 2 days later no more ants! Also their service is a little over priced. I found that most other services cost about 1/3 less than Home Team Pest Defense. I have the TAEXX system in my house, that's why i originally called them. I find out later that there are stories online of this particular system causing damage inside the walls of the home. read more

As a customer for over 10 years, I'm SO disappointed with the recent interactions with HomeTeam staff regarding a no show appointment. Overall, the technicians are great- knowledgeable, polite, and friendly. If you have any problem it's difficult to get anyone on the phone. Getting a return call has always been a bit on the slow side, but usually eventually someone calls back. Calls, which their away message says calls are returned the next business days, do not get returned. I recently left several messages and when I got a live person was told that I never called from my phone number and never left a message. After 7 minutes on hold, their scheduling person got on the call and blamed me for their technician not coming out for the appointment their office scheduled and was seething with snarky attitude. Apparently, something was miscoded on their end in the office and I neglected to use my psychic powers to follow her rules to predict the future leading to that no show appointment. A simple apology and offer to reschedule might have been an easier solution, but what do I know? I didn't even know that the email they sent that said 'Do no reply to this email. Call if you have questions' meant I should have known meant that required a call to confirm my appointment that said I didn't need to confirm. Thanks, HomeTeam for letting me know that I'm clearly not valued as a customer. read more

We have had Home Team Pest Defense for several years now. Very satisfied. I always get a call letting me know when the technician will be by in case I have any issues on the inside of the home that need attention. I appreciate that. Our technician Adam is the best. Very personable, professional and thorough. read more

We have been with HomeTeam since late 2009/early 2010 and have always been very happy with the service techs, the customer service in the office and the actual work that has been done. We have luckily never had any major issues and when anything starts to pop up they come out and take care of it. Love that you can call between regularly scheduled services if you need something done. Over the years we have had 4 techs for our house as our area seems to get rerouted as to who services it but every single one of them so far has been SO nice and helpful. I have always been able to ask any questions I needed to and they have been very helpful and knowledgable explaining things to me and suggesting what to do. The Taexx system seems to be working it's magic as we have never had any major issues. I know people who have had some major ant issues in the beginning due to where their house was built and HomeTeam came out over and over again to them until it was dealt with. read more

Mike is extremely friendly and efficient. So far no bugs. Taexx system service works inside the walls so minimal internal treatments required. read more

Emmitt always arrives with a smile. He genuinely seems to enjoy what he does to keep our home bug free. I saw him at a neighbor's house and asked him about an ant problem. He gave me a small container of liquid with instructions how to use it. Problem solved!!!! Thanks Emmitt. read more

Don't waste your time. We were with this company for 5 years. Recently we had 2 missed appointments and numerous unreturned calls/emails. We found a new pest control company for half the price and they did twice the job. read more

Home Team Pest Defense is a great company. The technicians are friendly and knowledgeable. The service is very affordable.

The Home Team Pest service technicians are the best. We never had to call them back after service. The only complaint, and have made this complaint several times through our service technician, is their "cattle call" approach when they are informing you that they will have a service technician in your area on a certain day. I DO NOT LIVE IN NEW YORK CITY. I live in Texas where things are suppose to go nice and slow. When you have to replay your message machine at three times to find out what schedule lady is talking about is totally inexcusable. It appears to me that this lady is surely over worked and needs some help. That way, she could slow down in speech and give people a more "one on one" message instead of the garble message left on our voice mail. read more

Our experience with Home Team has been a good one. Their system was installed by the builder in our home, so we gave them a try. Their quarterly service has been timely, dependable, and the technicians have been friendly and attentive to our questions. read more

Tom! Great customer service, always a smile (don't know if he ever has a bad day, but I've never seen it). Great customer service from him.

Joe's dependability, knowledge, and professionalism are excellent representation for your company! I would definitely recommend Joe and Hometeam to others. read more

They've done two semiannual treatments and we've constantly had problems with ants in the walls. You would think their in-wall treatment would work for this, but the problem continues. Interestingly enough the ants are coming in quite close to the inlet valve for the treatment. My wife and I both attempted to have them come back out but since we're 5 days past a 30-day warranty they've simply declined to remedy the issue. I'll go back to our previous pest control provider. They never even mentioned a warranty period for coming back out. If there was a problem they simply took care of it and stood behind their service. read more

Left 3 messages on Thursday and Friday and didn't get call back till the following Tuesday. Customer Service not so good.

Do not use these people. They are super shady!!! For the first year everything was great, but then they charged me three months after my service and when I contacted them about it they told me my credit card was expired... It wasn't. Then when I tried to reason with them they sent my bill to a collection agency. Then after confronting them about that they told me a machine makes all of the decisions for the company. Do you really want a machine to make those decisions or do you want a PERSON to? Also, I used them because I had the taexx system in my house, but we have constantly had bug sightings so I think this company is a scam for new construction houses. At one point I had them come inside for a treatment and they told me they were using phantom gas to kill the ants... We still have ants and there is no such thing as phantom gas. Please if you know what's good for you and your money don't use these people!!! read more

We have had them for six years now. They have been good for five and a half years. The last half has been horrible! We paid for a service and our tech guy (who was awesome did it). So after a $1000+ service they told us if you see anything call us back within a month. The first call six days later my wife talked to a lady who said she would call us with details the next day. No call, so I called up there and let a message. Two weeks went by so we called again. So they sent our service tech out, but never told him why we called. After telling him he called his service manager and told him about it. The manager tried to argue that it had been a month, but we call six days into the month. They setup a service time and we worked our plans around it. The morning of I got a call saying they need to re-schedule. The reason was the driver had a car wreck. The next day and over a 1-1/2 late the service manger came out with a new tech. The service manger told my wife that he was not in a car wreck and is no longer with the company. The service manager questioned my wife like we were lying to them. The old tech would wait till my wife got back so our house was not unlocked, but not with the new one. The new tech left before my wife got back leaving my house unlocked for 20 minutes. On top of that they did not do everything the needed to do. I asked the new tech how the old tech was (not knowing my wife asked) after the wreck. He said he found nother job. So three stories were told by three different people. The service manager said they would be back after two weeks. Two weeks came, but no call and no tech. I called up there and she said he would be out Friday. I called them four minutes later and left a message because we could not do it Friday. They never called back and the tech never showed. I called Friday to see why they didn't called back. The lady said we never got your call. So I asked if they were having issues with their phones because this wasn't the first time. She was really rude and snapped back saying nothing is wrong with them. One more strike and I am done with them! Beware the service manager is a jerk and they lie to their customers! read more

This has been the WORST customer service I have ever dealt with. We called them out to specifically deal with one bug issue we had. When they came out we reiterated many times that we only wanted the service once and if we needed it again we would call. He assured us that was fine. Three months later with zero notice I came home to a bill on our door saying they had sprayed the outside of our home. I called and left a voicemail inquiring why I got a bill when I did not ask for/approve their services again. My husband called and left a voicemail later that day. Neither of us ever got called back. So, we emailed them explaining it was not okay to spray our lawn without our permission. We wanted to cancel whatever services that they planned to keep providing even without our consent and that we were extremely unhappy with their customer service. We never received any feedback, instead every so often they keep sending us the bill in the mail with the number to call for inquires on the billing. Since the email we have called several times to no avail. We reached the point where we would gladly pay if they would confirm they will no longer come out. However, they never answer calls nor return them. I would absolutely not recommend this company to anyone. read more

I really, really wanted to things to work out since we've been a customer for so long but it doesn't appear to be in the cards. 2-3 days came and went without a call back. I got busy myself and didn't have a chance to call back until today. Unlike a week and a half ago, I was calm and patient with the person that answered the phone. I found out they had indeed finally put notes in the account. Unfortunately, the note to call back in 2-3 days was not there. When I asked to speak with the office manager, I was put on hold for a couple of minutes. When the CSR came back she told me I'd need to speak with the service manager not the office manager. They just don't get it, I'm the customer, one of the people paying their salary. When I ask to speak to someone to try to resolve an issue I do not expect a run-around. As Julie P said in her review on 5/20/2011, if I had a nickel.... This is a service company and I expect service. I have not terminated service with them yet as I do like their technicians, but I have scheduled with another company to consider changing service providers. read more

I would not recommend this company. I bought a new house in 2008 with the TAEXX tubing built in and was excited about it. It works really well for pest control, but makes you sick over time. I paid $70/qtr for this treatment over 3-1/2 yrs. In Aug 2010, 2 years after moving in and being exposed, I noticed I was having an allergic reaction to something. I had recently got a cat, so got rid of the cat and waited a year, but no change. I decided to suspend pesticide treatment since Feb 2012 and since then have noticed it slowly subsiding. With a new baby, I don't want to take chances. And now my 1 yr old is showing signs of allergic reaction to something. Every time I open the windows and air out the house, I notice a big improvement with my own sinuses. I've never had sinus issues before this. Every time I leave the house for a day or two I start clearing up.The only thing I can nail down is the pesticide. You cannot smell it or see it, but you will feel it eventually. You get this hard crusty build-up inside your nose that will not go away and a continually scratchy throat. I have called the company and asked them about this multiple times, but they always have the same response that their lab testing did not determine TAEXX to be an issue with people or pets. I asked them if other people have complained, but they said no. They mailed me the MSDS sheet which I am going to take to the baby's pediatrician. I am wondering how many other customers have had this problem that they are not admitting to. A big company like this would not publicly admit if they had a problem. They would quietly take the product off the market and replace it with something else and hope that nobody discovers it and sues them within the statute of limitations. read more