I had this company for a few years. It seemed like we had a new person servicing our property every time. We had them come out every 2 months so that became quite annoying. When they serviced the house they spent more time sitting in their vehicle then actually doing the work. So as far as value I would say it's not worth it when there are many other qualified companies out there. Do yourself a favor and look elsewhere. read more

Over the past year, i have had multiple employees on my property. It's exhausting to have to explain my property to a different employee every service. I don't understand the reason why an employee has to drive 30 minutes to my home when i just saw a home team truck drive right by, and they just increased the cost without telling you, so check your bank statements The service is ok but it appears they suffer from management and scheduling. I will be terminating service. read more

Update: You earned your one star. After skipping my quarterly service treatments all of last summer, and only showing up for my quarterly service calls this year when I call to ask why your team is skipping my house again, my frustration has turned to anger. I don't care that you don't have enough technicians to run your routes. That's not my problem. You still bill me the same. I have ants, ants, ants, ants, crawling in my pants, and on my desk, and on my floor. For the second and final time, YOU CANNOT SKIP SERVICE CALLS DURING THE SUMMER!!! Avoid this company at all costs. read more

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Great customer service Works well the products they use. Safe for the kids and pets. Javier is one of the best, friendly, and honest service reps I have ever met. read more

I have been a customer for over 20 years, never called for a problem. This morning had an emergency with ants in my kitchen. Called for service and was told could not get anyone to come out for 3 days. This is unacceptable. I have discontinued my contract with them. read more

I decided to close my account with HomeTeam after a few years of quarterly service. They assigned a new technician to us recently, and the service he provided was not as effective as I have grown accustomed with other techs in the past. There are several examples, but I'll describe the incident that led to me terminating my relationship with this company after several recent problems with his performance. The last straw for me was the new tech's response to our rodent problem. We started seeing rat droppings around our front porch, meaning they were close to our front door. I called HomeTeam immediately. The person on the phone informed me that the earliest availability was a week later. She was very pleasant and professional, but this was still unsatisfactory because rats at my front door feels urgent. On the day he was supposed to show up (a week later), he called me an hour before the appointment and said he couldn't make it that day, I asked for a substitute, but was told he was the only person assigned to my area. He arrived two days later and didn't have anything on his truck to treat a rat problem...even though he knew in advance why he was coming. Instead, he wanted to spray for bugs so he could bill me. So now, he hasn't done anything to address my rat issue, but HomeTeam charged my card on file for the visit (by the way, I'm still seeing spiders and bugs). The technician returned the next day, He STILL did not have what he needed. Apparently, HomeTeam didn't have any rat treatment products. So he put some mouse glue traps down which DO NOT catch rats. Also, he told me he could not do any treatment further than 10 feet from my house. My experience with this new tech soured my perspective of HomeTeam. If I'm paying a company for pest control, my expectation is they will be equipped to handle any issue that arises. I had to call another company, and it successfully handled the rat problem and killed the spiders and insects. I've decided to give that company my business going forward. read more

Don't even waste your time reading this review I would avoid this company at all costs. They simply suck on every level. Service level they suck youll still see spiders ants everything. Communication they suck they are the worse they'll either just show up out the blue or try to text you that they are 45 mins out without even confirming and appointment date. Then they wanted to blame it on a new system new people it's the same old trash service. If you got this far I'm sure you won't be using them. I have complained off and on for about a year now. They haven't gotten any better. read more

My story is just like all of the other recent reviews. We have used HomeTeam's service for 4+ years but it all went downhill about a year and a half ago. I have had to be the one to call and schedule the services they are supposed to contact me to schedule and on top of that, the treatments that used to work aren't working so I'm assuming the new person assigned isn't as competent. I'm so bummed because the first few years were AMAZING. Great reps who really knew their stuff and took the time to make sure the job was done well. The rates went up since then and the service has gone straight into the ground. Go with another company. read more

Received a letter in the mail from this business stating they were taking over my pest control services starting next month. I have been using a reputable pest control service for over a year now and called them and asked if they were merging with this company. They told me they weren't,. and I proceeded to call the telephone number given to me in the letter from home team. When I explained the letter that I received from home team the young lady on the phone became rather rude immediately and said it was a corporate mistake out of Dallas Texas. She said she's been getting a lot of calls and she's tired of it. Well, excuse me, I get a letter from the business. I have never done business with telling me where to send my payment to, and I'm the bad guy? If this lady is an example of how home team does business I wouldn't go there to use the restroom. read more

Thanks for all the mess your worker dusted onto my side and my car that I had just washed. Have you people not figured out a cleaner way of conducting your business. Disgusting! read more

HomeTeam Pest Defense - CRAP flying off of my neighbor's fence towards my side! Dusting off fence and trees so that he could do his 3-minute spray job disgusting - Pest Control Near Me - Escondido, California

I service my home usually once a year with this company since we only have pest issues during the summer. Last rate for one-time service was $75 in 2018. 2020 prices for one-time have gone up to $270 for our home supposedly? But was quoted a discounted price of $125 since previous rates before their price spike was so low which is still reasonable. $270 for full price seems pretty steep but I'm assuming this company charges whatever they want since there aren't any other companies in the area that provide the piping and spray in wall service. Scheduled an appointment and the technician never showed up. We were already anxious to get the technician scheduled ASAP, moved our schedules around so we can clear the home during the spray due to COVID restrictions and he never showed. They offered to come out next day but our schedules were already booked and who knows if he would've even shown up then? They refused to further discount the price even after the inconvenience. What an annoyance during 9 months of pregnancy. They should've done right by the customer and further remediate the inconvenience. Spray in the walls is a nice to have but not a necessity. Definitely going with another company from now on and recommending our neighbors who also have the same system to find better customer service elsewhere if asked. read more

I have used this company or it predecessor for19 years. Over the last year the rates have gone up (unannounced) 16.7%. I just cancelled the service. Not a good way to keep your customers . read more

After being years with Antac/HomeTeam I guess they just do not want to serve our rural area anymore they should've told us before having us leavecour gate unlocked for two days without any service again. read more

Awful customer service. It is unclear what their deal is since no one returns calls or tries to address mistakes. They send random solicitations to your property as well. They used to be Antec Pest Control according to their letterhead. Beware. The multiple poor reviews are valid. Check them out! read more

I had a difficult experience with some charges that I felt were not right. When that was brought into the light, a really helpful employee investigated and returned the charges to my credit card. This is a company that has integrity and will do the right thing for their customers. I really liked having Juan as my "bug guy". Since moving we switched to another company that was already servicing this house but I'm thinking of switching back because I'm so impressed with the customer service! Don't hesitate to use these guys! read more

We decided to move on to another company that was a little more cost effective, but that's not the issue -- Home Team keeps calling us. Bad mouthing former employees like we care. That's inexcusable behavior! And we're still dealing with it. They keep calling like a telemarketing team. Kick Rocks! Get the hint? WE'RE NOT INTERESTED ANYMORE! read more

Beware of this company. I received notice that they performed service at my home and they DID NOT come to our home. As soon as I contacted them at the very end of the day, they said that the notice was sent in 'error' and that they would come out and perform the service right away. It's a scam. They will gladly bill you but will not provide a service. Luckily I was at home and have cameras, so I know they didn't show up. This is not a company to be trusted anymore. read more

The service over the last year has just been poor. It would be best if you chose another company who cares about their customers. You can count on one thing when choosing this business and it would be your disappointment in service and the money you wasted using them. read more

Since taking over Antac pest control - an excellent company - HTD has not once serviced our home on schedule. I have had to call every time to get the technician out. First it was a bad employee, then they forgot, ... lots of excuses. One technician even refused to treat the inside of our house. I would not recommend this complaint to anyone! read more

I called this company after another company dropped the ball!! From the minute Patrick answered my call, I knew. I was dealing with a professional company who knows customer service! Patrick listened to my concerns & offered solutions. I scheduled an appointment for Wednesday the 13th and Steve the technician came out, explained everything to me then did a through inspection of my home & property, then applied the necessary treatment. Steve was great! He was prompt, through and friendly! I will definitely recommend this company to everyone I know! read more

I had Corky's perform the first spraying on 10/9 for $174. Seven days later, I still had ants in my kitchen. I called Corkys back and Sarah answered the phone. She explained to me that they could not guarantee the spray. She said her manager was sticking to their company policy. I asked for the Operational Manager and never was transferred. They wanted to charge me another $69 to have their technician come out and spray. Not only that, I needed to be on a every 6 weeks plan. That is $772 a year. WHAT RIP OFF and lousy customer service! Victor from HomeTeam was very professional. He showed up on time. He showed me the areas he was going to spray. His explanation of the insect's feeding patterns made sense. That is why the grocery store's ant baits did not work. HomeTeam's prices were very reasonable, compared to Corky's. He gave me his cell number and told me if there any issues to call him and would take care of it for free. (Signed up for a quarterly spray.) So far so good. Tim read more

We had an excellent experience with Kevin Bishop who services our home in Escena. We had a scary wasp situation and he came over the next day at 6 a.m. on his day off (Saturday) and took care of the issue for us for no additional charge. Great customer service! It was such a relief to have those wasps GONE. Thank you, Kevin. read more

I've been with this pest control service about nine years, previously Antec with a great service experience. However. this past year everything has gone down hill. The last straw, and what caused me to immediately drop them was what amounts to extortion. I was on their bimonthly service, but upon seeing trails of ants up the walls, I called in for a special treatment. Ten minutes before the service tech was scheduled to arrive, he sent me a text message that he would only service just one of the four appartments because of unannounced price increases, and that's all I was covered for. But I could pay him four times the original contract price, and do I still want the ant treatment. No one should have to deal with this type if extortion, there are dozens of pest control services in San Diego Within minutes, I had found and scheduled a much better pest control service. Avoid dealing with this unscrupulous company- Home Team Pest Defense read more

Terrible service! I've had them for five years and the last year has been horrible. Office staff is bad also and very argumentative! The technicians don't show up when scheduled for service and lie that they called to reschedule. Do NOT hire this company. If I could, I would give ZERO stars. read more

Seems like a scam operation. We moved into a brand new construction and immediately started receiving bills addressed to 'new homeowner' for services provided prior to our purchase. The threats escalated and our 'service ' was suspended, followed by threats to report 'new homeowner' for non-payment. We have never spoken to them, never asked for service, had no relationship, yet they are harassing us for a bill prior to our ownership - and unlikely real, because the building was under construction before our purchase. Avoid them! read more

This company has been coming to my house for years. They come quarterly. They are very reasonably priced, will come back and redo for free if there are any problems--I've never had to ask them to do this. They use products that are safe for humans and animals. I only have to keep my dogs out of the backyard until the stuff dries, about thirty minutes. I haven't seen an ant in years, and they're treatment works on other insects, too. I like it that they always contact me the day before to remind me they're coming so I can be sure my dogs are inside. The technician is polite and helpful. They're great! read more

I just cancelled my services with them. They have been unable to address the ant problem at my home for the past six months. I have called and notify them several times but it seems there is little appetite for great customer service within the company. The office staff don't seem to be motivated to help customers read more

The best service in the industry. Luis is our guy and he is a rock star. Anything we ask is done quickly and efficiently . Never have had such a great company. Highly recommend to anyone in their service area. read more

Horrendous customer service!! When it comes to booking a first appointment Paul sounded like a superstar, but when it comes to scheduling a follow-up, letting you know when you can occupy the unit again, or anything else it took messaging him 2-3 times to get one response. Also, he told me one thing in person and my landlord something else which ended up costing me a small fortune. He told me I could treat my issue by myself so I bought all the materials, did it, and then got a call from my landlord saying he recommended that I purchase their services (which he then forced me to do) which ended up costing me 50% more than if I'd just hired them in the first place. Also, after all this they sent the bill to my landlord when I told him it was going to me, so this bad nightmare is still unresolved. I can't speak to whether the treatment worked yet, but I did find my furniture strewn about the apartment and found slight damage on my brand new couch. Needless to say I will never be using their services again. read more

Our technicians Juan and Marco are outstanding. Polite and very detail oriented. They explain every thing they do and always willing to answer question. Great customer service with great results. Highly recommended. read more

These guys are great!! Juan is always very friendly and does a thorough job unlike some of the other companies. He is extremely knowledgeable and understands the importance of keeping our family dog and kids safe from dangerous insects and rodents. read more

My technician Juan came out and let me tell you, he was very professional, very informative and just a great guy. The office staff I spoke with also top notch and very professional. If you want Professional Pest Control, this is the Team to call and they will be highly recommended by me with no hesitation what so ever. Thank you very much... read more

Honest and friendly service. Joe is a great guy and explained everything to me before he treated my house and yard. Since then I haven't seen an ant or spider! I signed up for the quarterly service which is very affordable. read more

We live in Spencer's Crossing in Murrieta, and have been using Home Team Pest Defense since 2013. Their service, professionalism, and pricing is exceptional. Our technician Luis, really goes the extra mile for us. We've seen other pest control companies in the neighborhood, and we've watched how they take care of their customers. There's no comparison to Home Team Pest Defense. If you want an honest company that cares about their clients, give Home Team Pest Defense a call. You will not be disappointed! read more

We continued getting "reminders" in the mail that our termite warranty would be expiring and that we NEEDED to pay by the end of January to ensure our coverage would not lapse. After calling to get info, we thought it would be a great deal and we saved money to pay for this. My husband is currently serving in the Navy, but in between jobs so it has been a financial struggle for us. I called on 01/16/17 to pay over the phone and was told that they were so back logged that they wouldn't be able to schedule us until the following month. That's fine...waited weeks for a call though and nothing. I finally called back almost towards the end of February to hear that they could get me scheduled in early March and I book our inspection/treatment. I get a call back a week prior saying that their ONE inspector would be leaving the company so they would have to squeeze us in sooner. Fine. The day of my appointment, I rushed home from another appointment and waited for FOUR hours, no call, no show. When I called to ask, I was told the tech had called and left a message on my husband's number when he was out of state for work and I had expressed that more than once to call my number for anything. On a Monday, I was told that I needed to wait until Friday to hear from a manager to see what could be done as they still couldn't tell us exactly when they could get our inspection done, mind you this is going on almost two months after we have paid for services. Finally get a call back today saying it could be another month or so to get us scheduled because they need to wait for their next batch of technicians to become certified. Wow. My husband said the lady on the phone became very abrupt after he requested a refund. I paid over the phone, you held my money hostage for almost TWO months, and then you're going to make us wait for a check by mail. Don't waste your time with this shady company...we recommend Home Guard Pest Control! read more

Our service guy Paul was very helpful and informative, made us feel very happy we chose your company to do business with.

Great service, always on time, no more ants. Been a customer for over 8 years and am totally satisfied. Had some trouble in beginning the with billing system but that was easily resolved with one phone call. No further problems. We appreciate the "day before" call so we can keep the dog inside. Special service with "odor in the attic". Resolved with one visit. Would highly recommend this company. read more

Expert service! Quick response to any new pest issues and appreciative advice. Jessie, who services our neighborhood, is professional and courteous. read more

We have had Home Team as our pest control company for three years and been very pleased. They come quarterly for a very reasonable price but should we ever see any insects between treatments then we call and they come within one day to do a treatment. The first two years we saw almost no insects and believe only called them once between treatments. But this summer are we seeing occasional ants and have called them twice - between the last two treatments. Each time the Home Team immediately comes out to do an additional treatment. They came today and I was very impressed with the diligence of the tech (Bakir). He left a very informative message along with additional ant traps. He also assured us that he (Home Team) is ready to come out again for any further treatments - if required. With this heat I think the ants are simply seeking any kind of moisture so I'm not going to hold the Home Team to perfection. Basically the only ants we occasionally see are in our courtyard and we often leave our sliders open which is an invitation. The reason I'm yelping is because of Bakir. Overall - I would have given Home Team a 4 star rating and Bakir a 5 star. With that I rounded up to 5 because of Bakir. read more

After the nightmare with Corky's pest control I had Hometown Pest Control out. The tech (Paul) was outstanding. He explained everything they would and would not do. Today I had my second visit (quarterly) and Paul was right on point. I highly recommend this company. read more