My complaints are as follows: 1) Willett Honda claimed they were "no pressure", but tried to pressure me into buying a maintenance plan, and even PRINTED an offer which included a discounted maintenance plan even though I'd given a clear NO to the maintenance plan just minutes before! 2) Although I didn't notice it at the time, they didn't offer to sign me up for direct debt car payments, which meant I accidentally missed my first car payment. State Farm signed me up for direct debt the day I bought the car, why couldn't the dealership do the same?? 3) The spare key wasn't programmed, which meant I had to go all the way back to the dealership to have it programmed, which took almost 2 unneccessary hours. 4) They sold me a car without a manual, I complained and called multiple times, and yet I never received one. They claim they sent it. Um, no, because then I would have received it in the mail! (I lived in a safe neighborhood at the time, and I highly doubt my mail was stolen.) 5) I'm new to the state, and they made me feel like an idiot anytime I asked questions about the tag and title process, writing me e-mails in SHOUTING CAPITALS and the like. 6) They didn't do my emissions check, even though I paid for it in my title fee. When I called them about this, they said I had to bring the emissions receipt to them. Fat chance I'm driving all the way down there for $20. Just rude. 7) They waited until DAYS before my temporary license expired to process my title, because they "hadn't received a copy of my driver's license", even though I'd e-mailed it to them WEEKS earlier. 8) Of course days after my 30-day warranty expired my Maintenance Check and Tire lights went on. I just gave them thousands of dollars, they couldn't bother to change the oil and check the tires before giving me the car?! Go anywhere, anywhere else to buy a car!!!! read more

The only way that I would come back here is for parts and that's it! My ac was cool but not cold. I wasn't greeted professionally, it was more of like I had to initiate the conversation. They couldn't get to my car that day so they offered a loaner car which I was appreciative of. I had my emotional support animal with me and the gentleman tells me that I cannot have pets, so I said take me by my house and I will drop him off if that's such an issue. A black gentleman intervenes ( at this point I don't know who he is, he has no name tag nor a shirt that says he works for Honda so I don't know what he does, name was David or something). He tells me instead of going by my house, they will just give me the loaner but if they find ANY dog hair I will be charged $250. I explained to him that my dog isn't a pet, he is an emotional support animal and if it's that big of a deal I will the vacuum the car myself. Anyways, I drive off with the loaner. The next day, another Honda service guy calls me to tell me what happened to my car. They went ahead and just did the service instead of asking me if that's what I wanted. Then he proceeds to tell me everything wrong with my car, including the battery (that even though my battery passed the test) it has corrosion and I would have to get a WHOLE new battery. My friend works for Honda and has heard of them trying to pressure customers into buying things that they don't particular need so BEWARE! I will not be getting my car serviced there again. read more

I was advised of the wait time prior to my arrival for the services completed on my vehicle. Due to it being Mother's Day weekend I was unable to wait at the time needed. As opposed to be delaying my service to a later date, the dealership offered me a loaner vehicle for the afternoon. So not only was the service good they were able to cater to my needs during the wait time. I appreciate the team and my service person Toni. read more

This Honda refuses to honor the warranty that I have on my car after I got my car fixed in Southhill Virginia at another Honda authorized dealership. That dealership informed me that I had a one year warranty on the part, two weeks later my car broke down with the same issue and this Honda is trying to say I am out of $800 and $140 diagnostic fee, and would have to drive my car back to Va to get worked on, this is not a good Honda and you should not give them your business if you want your warranties observed. read more

So my family alone has bought 5 hondas from willett not including referrals that we have made I got my oil change for my 2017 honda ridgeline there they scratched and dented my vehicle with oil smudges on my door handles they claim the scratches were allready there no sir these were from when the oil dispensor hoses banged against the side of my truck was to tired to deal with it that day so i posted a review they asked me to reach out i did everytime i called in a meeting not available they called me back 1 time during my sleep time i was low priority so feeling frustrated and helpless i start posting reviews and warnings to others i finally go to dealer was told the lawyers would be in touch and that they were done with me my trucks transmission was not shifting correctly and weird noises were coming from vehicle after i recieved my truck back my thought is they deliberately did this to my truck in order to get the warranty work and check from corporate this is how they treat good customers since then i have traded in my truck for a pilot at gwinett place honda duluth they are so professional and friendly here come see kae chae she is absolutley wonderful read more

I was visiting from Maryland, so I decided to get my oil change prior to getting back on the road. The service advisor Adrian Freeman was super friendly, he provided great service. They recommended some additional work that I would need to get done in the near future. I was in and out in no time. Overall awesome customer service!!! read more

Very refreshing and transparent experience compared to normal pushy commission dealerships. Would recommend 100% I visited 4 other Honda dealers and they all said Willett is liars and deceitful with prices, this proved to be the other stores after finalizing my new Odyssey with them, I saved thousands and got 2.90% interest (both of which all the other dealers said is a lie) Thank you to Willett! read more

Great experience buying our civic from here. Best price in town. No haggle. Willet customer for life.

I have had some bad Honda dealership experiences but this dealership made up for those negative memories. The service area is great!!!Very friendly bunch and they do their best to get customers in and out. They warn you of a long wait but it usually doesn't come close to the time that they say. There are a few that work there that aren't friendly but that's their loss. The service and parts guys are friendly. The only negative is that the prices are OD HIGH but that's to be expected at a Honda dealership. I pick and choose what they do. I'll take a quote but I don't always go through with it since my car is 20 years old. read more

I had a broken plastic key while the chip was still in the key the key was all taped. The person at the parts department told me he could save me money without buying a new chip and no charge to program the key. He saved me over 50 dollars (79 vs 135 dollars) when considering tax. read more

run!! do not buy from here!!! this place could not be more dishonest!!! they sold my friend a truck that was a total lemon, without disclosing what was wrong with the vehicle. the day after the delivery was the day of discovery of everything that was wrong with the truck, and this place refuses to assist in any of the repairs needed. it won't even pass an emissions inspection!!!! do not buy from this place!!!!!! on top of all this, they cashed the check before they delivered the vehicle!! read more

I love this place! I made an appointment and my advisor Deshaun Grant was professional friendly and helpful. I genuinely felt like my business was appreciated. I have been to several Honda dealers arround Atlanta in the past and although this is a bit farther from my home l now call Willett Honda my Honda home! Thanks to all the guys that make it effortless to get my car care needs met! read more

I went in to Willet Honda at 9am on Saturday, March 26 and by 12:30 pm I was driving away in my brand new HR-V. Kevin Brown was there salesman I dealt with and it was the most pleasant experience. Keep in mind I did my research before I went there and was prepared to buy a car that day if the deal was right. read more

Was told my service would take 45 minutes to complete and that's exactly how long it took! I was very impressed. Overall I had a wonderful experience read more

They recently got in touch due to my previous bad experience and did what it took to make it right. Very respectful thing to do.

Car buyers beware, the ad on their web site does not advise you that the only way to get that deal is if it's a Demo/courtesy car with 1000 - 3000 miles on it. The VIN in the add is not the one you get. I brought the ad with me (you must to get the price) it says. I was told that it would not apply to the car/VIN in the add and that the car had 1017 miles on it and I agreed, but the sales contract given to me stated 3084 miles, said I wanted the 1017 car at that price and was told they would do that. Asked to see the actual car and was taken to a same color car and was told "I think that's it, but it's the same", I asked to see the actual car and was taken to the one I was purchasing in a different area. As I approached I was told that they must disclose that there was a scratch/dent in it. The scratch/dent was on the back driver side door. I had not been told of this scratch/dent before at any point. I got in my old car and left. I just wanted the posted internet price of the car/VIN in the ad and they should have stated if it was a demo/courtesy car in the ad. Very disappointing, you may want to check the miles and VIN number when they give you the Sales Contract. I wasted a few hours, makes you wonder what else they are not telling you? In addition to my above post, I just found the same Willett Honda South ad on AutoTrader and it show the car in the ad with only 13 miles. Not the Demo/courtesy with 1000 - 3000 miles they claim the ad is for. Maybe a mistake, maybe purposely to mislead. Just looking to buy the car in the ad at the price in the ad, no tricks. read more

Willett Honda continues to earn my business with regard to both of my vehicles: Fit and MDX. The service folks are pleasant and eager to work with me. I feel like they are transparent with the process. I will continue to use Willett Honda for my car service needs. read more

There is nothing worse than having to haggle to buy a car. I have purchased 4 Hondas previously from an unnamed dealership. This time I chose to travel to Willett mainly because they had the cheapest pricing online BY FAR within 150 miles. Let me tell you, this was hands down the least stressful, most wonderful car buying experience EVER!!! I was not attacked when I pulled in, my "salesman" was about finding me the right car vs just selling a car, and there were no extra charges tacked on. No finance guy trying to sell me every insurance package add on under the sun. Offered, declined, he made 1 suggestion, and done. The sales manager was polite and straight up...there was no hidden agenda...they just wanted to give the best deal right up front! They had no idea I had shopped on the internet and saw internet deals before coming in, and they STARTED with the internet pricing instead of the sticker price. I repeat...they did NOT START AT STICKER AND ADD FEE AFTER FEE. Yea, this has happened at no dealership ever...until now! Willett Honda, I will send anyone and everyone I know down to visit! This is how you build repeat and referral business!! If I could give 10 stars I would. THANK YOU!! read more

The service was excellent everyone was so helpful. I went in for new tires and ended up getting a lot more. There customer service team was very knowledgeable and honest, I really appreciate Willett Hondas staff. read more

I love going to Willet Honda South! I came in at 6:30 and they close at 7pm for Services. They got me in changed my oil and did my recall on my airbags! I was so worried that I wouldn't get seen and I was already at 15% of oil life. They were very friendly and didn't show any attitude that I was the reason for them staying past 7pm. I will always bring my Honda to Willet Honda South! You guys are fantastic at what you do! Thank you so very much! read more

Excellent Warranty service today. I had no appointment, but drove in after jumping off my car around 8am. Everything was done by 10am.While waiting, they gave me a ride to / from work nearby. When I got back, I had nothing to sign and nothing to pay, plus free coffee and apologies for the inconvenience of a dead battery over the weekend. I asked the Tech afterwards how much it would have cost out of warranty and the price was much LOWER actually than going to Pepboys, Goodyear or something like that. read more

I have never had an interaction with a car dealership like I had at Willet Honda. The set up of the dealer's staff is off putting. They have test drivers who collect info and literally take you on a test drive, which is actually ok. The person I test drove with was great. The problems started as I waited for someone to talk with me about actually purchasing the car. There are no offices so you're talking about numbers, credit, and private info in a communal area for everyone to hear. As I waited, my test driver collected more info, and the person actually selling the car kept telling me he would speak with me soon but it took a very long time. As I waited, I witnessed a sales manager yell at an employee, loudly and I could see that she (the employee), became visibly upset. More time passed and I watched as the manager working on my car spoke very condescendingly to a couple about some matter dealing with insurance. Finally, the same sales manager presented me with a work up of how much the car I was interested in would cost. I was given a sheet of numbers. No explanation was given about what I was looking at. As I was trying to figure out what money I needed to pay, I was spoken to in a condescending manner, as if I was being done a favor for the sloppy, rude, and unsatisfactory service I had encountered. As I left I wasn't given a handshake, a come back soon, or a thanks for coming. I left with the sales manager giving me the same condescending attitude he had from the time we met. The same rude impolite attitude that seems to define the sales managers at Willet Honda. read more

My daughter gets her car done at this location she is 20, she knows the important of repairs... Needles to say they have not done right by her almost cost her her life. She now gets her service done else where beware of the service department. Fist time 900. 00 left her on the side of road took over and hour to get her from bad area. Second time Bad repair 350.00 I said no more... Bye bye Honda... read more

They're so friendly and treat me like I'm royalty EVERY single time! They don't get over on me and try to make me spend money on unnecessary items. They're really the best and I will NEVER go to any other Honda dealership as long as I'm in the state of Georgia! read more

I was in first attempt routine oil change and received excellent service. The wait time was a little long but was kind of expected for a Saturday. I do wish that you would consider appointments for oil changes. read more

Service was awesome. I took my vehicle in to change my break pads since I felt a slight vibration when I applie the breaks. The service rep called me a couple of hours later and informed me that the pads were fine and the rotors needed to be shaved. I approved verbally on the phone and 2 hours later my vehicle was ready for pickup. There was no additional pressure to complete other items as some maintenance facilities will do to make additional money. Truly a wonderful experience They will also drop you off at home and return to pick you up when the vehicle is ready. read more

Only problem was their internet service, but many companies who have switched to Comcast have had many problems with the Internet and phones. read more

My service was truly exceptional!!! The advisor was very informative and kept me up to date on what was recommended for my car!!! Friendly staff and all read more

Great service, friendly staff, awesome visit! Didn't have to wait long either. This is why I continue to come here. Thanks guys.

This location have incompetent people working at this location. Please do do buy a vehicle from them. My family member went in to buy a brand new car from them. He explained his ENTIRE situation to them. They said "no problem". That day he drove away with a contract for a new 2017 honda civic. Two weeks later they call and told him to bring the car back or they would REPORT IT STOLEN!! We found out...they never got the loan approved. OMG.. read more

I'll be honest I have used Willett Honda South for more that 20 years since they moved from there prior location at Southlake Mall. When I come in and in the past have said wait times at 2 plus hours this is at 7:30 in the morning with just a Oil Change. The sign as you pull up to the shop says "express service" that is false as nothing is express here at this dealership. Also in the past I have come in with just the oil change request and come out with issues after getting home. I have a 2000 Honda Van that is just over 200k miles in excellent shape. I guess almost $40 for a Oil Change is what they have listed it must be really good Oil for Non-Synthetic. I do have a 2013 Civic that I will have service here in the future but for a life long Willett Honda customer I have to say good-by and this Odyssey owner will move on to a better experience and a place that makes me feel more like a customer and not a full wallet waiting to be emptied. Buyer Be Cautious at this Dealership read more

My family and I continue to come to Willett Honda. We always have a great experience and the staff is always A-1!

I went to the honda dealer to get my air bags replaced. The air bag replacement didnt take no longer than 3 hour. Employees was very helpful. I woulde differently recommend for somebody to use this service. read more

I had a great experience with this dealership. I worked with Rodney who did not give up until he put me in a car...... This place is AWESOME! read more

It was very unpleased exprience with Willett Honda today. I want to lease 2015 PILOT LX, then I called MR. YIM (he said he is closer) for information. I told him that I'm going to lease this week and Wanted him how much is ad valorem tax and doc. fee. He never gave me a right amount and just told me "roughly $30-$40/mo." instead of how exactly amount of tax and fee. I asked him several times what I need to know exact amount of that. Then he just hang up the phone... Is it your dealership's attitude for the customers? Is he following the rules what Willett Honda make? I guess he had to give me a right amount of tax/fee/title. I'll make a complain to Honda headquarters too. read more

I have bought 3 vehicles from willett Honda south in morrow, ga - but never again ! last week I was at this same dealership looking at a 2016 silver crv on the showroom floor - I was informed that the dealership had put a lot of upgrades on it and tried to sell it for $38,000 . It didn't sell for that price , so it was reduced to $32,640- I was going to buy that crv until the salesman said I had to pay for the upgrades the dealership had put on the 2016 silver crv ! can we say BAIT AND SWITCH !!! I walked out and will never buy another vehicle from any Willett Honda dealership read more

I was in Atlanta yesterday and stopped by this dealer. It was a waste of time and not a good choice. In brief, they were not professional. In detail, I was not sure that i entered from the main entrance or not. Because, I felt like i entered in a casino. I am serious..All the way on the left side of the entrance there were game machines..Then, i had to wait a sale representative for about 15 mins. Sales representative was very naive (he was very informal, was singing loudly while checking my request from his computer). It seems like he is in high school mood and dont know how to approach to the customers. Don't risk your money with unprofessionals. read more

Willett Honda South, has the worst customer service I have ever experienced at a car dealership. I took my car in for brake service and was very disappointed with the quality of work that was done. I took the car back because the brake petal was hitting the floor and was told that this normal. The service agent Yessica, test drove my car and told me that nothing was wrong with the car. This service agent convinced the service manager and the shop manager that nothing was wrong with my brakes. I had to speak with the dealership management to have someone take a second look at my brakes. I really don't believe they reinspected my vehicle. This is not the same Willett Honda that I used to purchased my first car in 1995. Buyer beware read more

Went to your service center to get my wife's new pre-owned Civic, an oil change for the first time. Received the worst customer service from your service advisor, Brandon Payne. I was relaying information about how the engine would not start correctly and he kept asking me how did it sound. I said like the engine would not start. He than asked how does that sound. I said I do not know let me call my wife. She tells me it sounds like the engine would not start. Brandon than asks, does she know how that sounds. I than said, no can you check it out? Brandon than says yeah, I can but it might cost you this, that and the other. I than said, I purchased the platinum warranty. He says warranty only covers to an extent. I saw how the conversation was going so I said don't worry about it just get the oil change. His tone and demeanor changes. I can hear him scoff, and than says we can check the car I'm just trying to get as much information from you as possible. He than has the nerve to tell me that I may get a survey from his service and that please don't give him a bad review. So when I left and came back to pick up the car another advisor helped me because Brandon was gone and I asked him do you guys have my email on profile, the advisor said no. I guess Brandon deleted my email fearing I would give him a bad review, because I have not received that survey yet. Worst service I ever received in my life, will never come back to buy, get my car service there and will tell my mom who has purchased 3 Hondas from you guys not to buy there either. read more

We have used Willett for over 15 years. Initially we were very impressed with their service. Over the past five years their service has dclined significantly. Most recently, my "Check Charging System" light came on. The good thing is I was able to take my vehicle in right away and I did receive a loaner vehicle to use until my vehicle is ready. I was advised there was an oil leak, causing oil to leak onto the alternator, causing the alternator to short out. After speaking with a service technician this was not a new oil leak. Although I advised the service department a while back I was smelling something that had a burning smell, no one seemed to be able to find a he issue. Although my vehicle is ten years old, I never missed a service. When the service light came on, I was in line for maintenance. So, when I was told you he total for my vehicle to get repaired was over $2300.00. I was furious. I was even more upset and frustrated when I received a call stating the camshaft has to be replaced because ther was no oil getting to the camshaft, there will be another $750+ charge. So, I am now looking at approximately $2000.00 of expenses related to the negligence of Willett Honda's technician either unable or unwilling to address an actual issue. It's unfortunate that so much of our family's business and money has been given to Willett for this to happen! read more