Could not have asked for a better experience. Anyone who is looking for a mattress should start…read morehere. I told Rob what I was looking for and he was able to offer a couple of choices even bringing out one that was not on the floor yet. I spent less on 2 good quality queen mattress sets than what I paid for the last 1 mattress set I purchased elsewhere. The guys delivered the mattress within the time window, both set of mattress were on the beds and ready for the bounce test in less than ten minutes. Looking for a new mattress go see Rob and Rich!

Service was quick and friendly by the owner. They delivered exactly when they said they would…read more Took it up a flight of stairs and set up the bed. Could not ask for faster or better service or product.

I was extremely lucky to have Debbie help me out. The selection might seem limited at first glance,…read morebut they have every option in every price range. I let Debbie know my budget -which she met- and even threw in a bed frame free of charge so I didn't go over. Also, they do same day delivery! Shout out to Edmund- he was super kind and helpful as well. Over all 10000/10 experience and I will be recommending this place moving forward.

I was helping my senior mom look for a new much needed mattress. We just decided to stop there…read morebefore going to a bigger shinier showroom. Debbie was wonderful and helpful and took her time with us. We ended up buying with her and are awaiting delivery. Will update. I love supporting local businesses

If you're looking to buy a mattress, I would highly recommend visiting ACE Mattress and working…read morewith Larry. He will go above and beyond to ensure that you are completely satisfied with your purchase, and you can rest easy knowing that you made the right choice. His expertise, commitment to customer satisfaction, and friendly demeanor make him one of the best in the business. If you're in the market for a new mattress, you won't lose any sleep after working with Larry and ACE Mattress.

I will always take reasponsibilty for purchasing a very over priced bed and adjustable base! But…read morethe bed was delivered without an appointment the day after i retrurned home! I went back to all our text conversations and i had not finalized the purchase or the price of the base. The base that was delivered was the base i had originally had a problem with the price. I was told about how great the warranty was and that's why it was more. I asked him to find another base and i did not think i needed such an expensive base (our text messages reflect everything i am saying). I felt like there was nothing i could do at that point of delivery! I have liked the bed and what did i know about bases, so there was no problem (April 2023). I called on Saturday July 29th. I was totally shocked with his behavior when i tried to speak to him about the purchase! He became very loud, obnoxious reciting how the deal went down. It took me a little while to shut him up as i was not dealing with his juvenile behavior. In the end i told him i liked the bed. I have done a lot of transactions on my own as a woman and never dealt with such bad behavior. He can be as loud as he wants, it does not change how the deal went down! Before Saturday i probably would refer him clients, my sister asked about my new bed because they are looking at king size mattress. Women i hate to say this, but bring a man and make sure he knows all the details from purchase to delivery! I have enough experience in business, to realize he was acting like a bully and that kind of behavior does not belong in any business.

I agree with a review from 3 years ago. Fast seamless online transaction with Pamela. Made an…read moreonline order for a Pacific Ventura Platform Bed, pickup in store. They had the best price online. Drove from LA County to Oxnard and saved a little bit more on the sales tax also. If you go for pickup make sure to ask about dimensions because my box barely fit in my vehicle. Show room floor had nice mattresses to see how home mattress compares. Small but good selection, not too many to overwhelm.

We bought a bunk bed at Comfort Zone Sleep Gallery awhile back and decided to go back when it was…read moretime for a new bed for ourselves. We worked with Mike, and not only was he was really nice, knowledgable and helpful, he also spent a lot of time showing us options and answering our questions! We are SO happy with our new bed and highly recommend Comfort Zone Sleep Gallery!

Wow, what a great experience. After searching for a couple of months to find a genuine organic…read moremattress that wouldn't set off my lovely spouse's allergies, we found Organic Roots. They have wonderful products at a great price and you really get the feeling that they are a holistic company--the products, people and service are all very honest and of high quality. We just got our bed delivered the other day and are very happy with it. We went with Ojai Valley model, which is a medium-to-softer latex top (talalay) with a spring bottom. We did order a bedframe from the catalogue they have as they are higher quality. Thanks Travis and Blessings on your business! Also: take note: it says "American Mattress Man" or something outside. Have no fear, it's the same company. The Organic Roots products are in the back room.

Simply Outstanding!…read more I was shopping for a "natural" mattress and had been to most of the big stores in L.A., including that fancy expensive one on Main Street in Santa Monica that sells only latex mattresses for $4,000. I called the "deal" guy from Craigslist that has videos on YouTube, I shlepped to Burbank too... I was at the end of my rope really, trying to find something that fit in my budget and yet at the same time wasn't laced with chemicals. Luckily I stumbled on an ad for Organic Roots and made the trek up to Ventura to test the goods out. (Hey, I just couldn't get myself to buy a mattress without lying down on it first.) I'd sworn off of coil mattresses, I really had, I swore to myself I wasn't going to get one... and Organic Roots surprised me. I ended up getting an organic mattress that was absolutely perfect for me, firm enough to supply support but with a lovely natural cushy latex layer at the top for a chemical-free memory foam experience. The result: I saved about $1,000. Because Organic Roots really achieved what I thought was impossible with coils and latex combined, I ended up spending much, much less on a mattress -- an ORGANIC mattress -- and I'm totally satisfied. Every night when I climb into bed now, I say "aaahhhhhh" to myself. It's soooo good. The cherry on top of the whole experience is Travis who's very up front and open. He even talked me out of buying a new bed frame, telling me to keep what I already had. Who does that? If you're looking for an organic mattress that's a dream to sleep on but doesn't cost the same as a car, you must, must, must check out Organic Roots. p.s. they deliver to the greater L.A. area and walk the mattress all the way in.

Wonderful selection and exceptional service in this day and age…read more They offered their different products without any hint of pressure I highly recommend for selection and service

3/3/2025 Still no refund has been received. Since November!…read moreUnbelievable 4/10/2025 If you need mistress I highly recommend not to get it from this company! Anything to do with them and any affiliated company.: their customer service is horrible, unless you have time to take them to court (which I did not) stay away...

We purchased a sofa in December 2025 from Hacienda at the Pacific View Mall. Upon receipt, we…read morenoticed that the material on the side was loose. We contacted Hacienda, and they responded promptly, arranging for us to receive a replacement sofa within a week. We sincerely appreciate their excellent customer service. We look forward to continued shopping with Hacienda. Thank you, Hacienda!

My husband and I ordered a sectional couch and a dining set from Hacienda Furniture three years ago…read moreand we are so happy with their service and timely communication and delivery. The prices for both items were very reasonable as we looked around a lot of places and were given outrageous prices for sectionals that were only two pieces and we were given a price of $2000. We got a five seat sectional couch from Hacienda Furniture and a dining table for $2000. We recently had an issue with the bracket behind the couch due to the fact that our daughter jumped into it and snapped out of place. We contacted Hacienda Furniture and they came and took the pieces replaced them and brought them back in less than two weeks. (Mind you we bought it three years ago). My husband and I truly appreciate the great customer service that was provided to us from Hacienda Furniture and we will recommend them to everyone we know. Thanks again!

A big heartfelt THANK YOU to David and Jesse at the Couch Potato from our family! It's a big deal…read moreto our family to spend on a large piece of furniture, especially on our limited budget. A lot of thought went into what and where to buy. We are so thankful we chose this place! First off, David and Jesse are knowledgeable and professional, and it's obvious they take pride in what they do and have great concern and care for their customers. It's not just a job for them! Jesse delivered the couch himself 3 days after we bought it. He was efficient and careful, and did it all with smiles and professionalism. Through no fault of the store, however, the couch we bought had a manufacturer defect and so did the replacement that was first sent. It took us about a week and a half to finally get the couch we paid for. With the impact on us financially due to the amount we invested in it, of course we were more than concerned and worried. But, through the whole situation, David and Jesse were prompt to get answers for us and were on the phone frequently with the manufacturer on our behalf. David called us several times himself to update and reassure us. He had great concern for us, and wanted to make sure we were happy and satisfied with our purchase. You just don't get this kind of customer service from a big box store, and especially not from the likes of Amazon. I always wondered why this small shop on the corner of Seaward and Main has been there for what seems like forever. Now I know why! I highly recommend The Couch Potato, and David and Jesse for your furniture needs - trustworthy, friendly, professional, and caring service. We will come here again when the need arises. Thank you, David and Jesse!

I rarely write negative reviews, but after a year of dealing with this sofa, I feel other buyers…read moreshould know about my experience. From the beginning, the seat cushions have been much too soft and have never provided proper support. When I sit on the sofa, I sink deeply into the cushions instead of being supported. The lack of firmness causes my hips to drop, leaving my lower back unsupported. It has become so uncomfortable that I have gotten up with significant back pain, and on one occasion I was literally doubled over after sitting on it. The company has replaced the foam cushions twice, but neither replacement solved the problem. The sofa continues to sag, and the seating support has never been what I expected from a new piece of furniture. The most disappointing part has been the lack of a permanent resolution. After multiple repair attempts, I expected someone to take ownership of the problem, thoroughly inspect the sofa, determine whether the issue is the foam, the cushion construction, or the support system underneath, and make it right. Instead, I still have a sofa that is uncomfortable to sit on despite repeated attempts to fix it. A sofa is a major investment, and I expected it to provide lasting comfort and support. Unfortunately, that has not been my experience. They have not stepped up or reached out to me to resolve this matter. I see that David L, the owner, stated 'glad to make your shopping experience pleasant. We look forward to seeing you again.' Well, my shopping experience wasn't pleasant and they made no attempt to rectify the problem and they definitely won't see me again.