I was feeling really sick right off the airplane and went to this urgent care. My initial reaction…read morewere the long waits here made me upset, they were running up to a 3 to 3.5 hour wait on a Monday. Luckily i got there before the rush and only had to wait 2 hours. When it was finally my turn, i received very good care by a doctor Keene and grateful for him because he did a really thorough examination, tests, x-rays and diagnosed me properly without rushing me out. This location has an xray technician which makes it so convenient. Highly recommend if you have a medical urgency that doesn't require an ER but you need urgent care.

I checked in and was told it was a two hour wait and I was able to wait in my car. It was a little…read moreover an hour, but as expected when there's a few people in front of you. When I was seen, everything went smoothly. Everyone was so nice and kind. The care I was given was good. The doctor was very nice and answered all questions.

I had no idea this place existed! I mean I saw it when I walked into Longs but had no idea until I…read morecalled a doctors office to ask them if they do earwax removal. My ear was itchy nonstop and thought maybe I needed some cleaning. They recommended that I call Longs. What?! They do that? Looked it up and sure enough... it's an easy process, could make a quick appt through the app or something even could be waitlisted if you want same day. I was able to get in the following day. A RN called me into the office and asked me some questions. After that, the Nurse Practitioner called me into another bigger office to check me out. I had clean ears after she checked and I had an ear infection. She prescribed me some me ear drops and I was on my merry way. Super convenient and easy. Wish I would've known about this place rather than going to the urgent clinic in which I waited 4 hours! The NP was super thorough and the place is clean.

Actually ridiculous. I went for a DOT physical which i get every 2 years. Nothing has changed for…read moremy medical history!!!! NOW all of a sudden i need a doctors note stating it's safe for me to operate cmv. This is my 3rd DOT physical ive needed and never needed this So i pay the $122 and then ANOTHER $36 for a "follow up" to bring back signed paper work that i didn't even need to have !!!!!! No one disclosed another charge would be needed to return signed documents !!!!!!!

Staff is amazing. Quality care for your needs. Offices and lobby are very clean and sanitized.read more

It's been several weeks since returning back from my trip to seek medical attention and I was…read moreconcerned as my upper lip area is still swollen and firm. I had sutures (both externally and internally) removed by my PCP from my right upper lip at the same time, exactly one week after they were sewn by the attending physician at the ER of the Japanese hospital. I initially sent a message to my PCP via MyChart where the attending nurse practitioner advised my PCP recommended me to go to Queen's Island Urgent Care (QIUC). I was resting at home recovering from a sprained ankle and was advised the nearest location is in Kaka'ako. Located on the corner of Keawe and Auahi, this is one of five locations of QIUC on Oahu. This location opened in January 2020 as it took over the space previously occupied by Island Urgent Care. I drove here and found street parking a block away on a wet Friday afternoon. I already had a bum left ankle and was extra careful on not getting further injured. As I walked in, there was a young couple who already checked in and was waiting to be seen. After submitting my drivers license to the staff, I filled out a 2-page questionnaire that was highlighted in yellow for areas to be completed. The staff also asked some questions that were similar to what was on the questionnaire. I cringed to those questions as it brought back flashbacks of the traumatic fall I had. In less than 5 minutes, my name was called and was escorted to the examination room where a staff asked me 2x of my date of birth. Was a little bothered being asked the same question 2x only to reply the same answer 2x as I replied slowly both times. There also seemed to be a disconnect as I had to clearly explain this same staff the sutures were done overseas and my trip was cut short to seek much needed medical attention so the sutures were removed by my PCP. I did my best by keeping calm and not exert negative energy. My attending physician was Dr. Nguyen who also questioned my injury and visit. I was relieved the hardened area of my upper lip area wasn't infected and was advised most likely due to keloid (irregular fibrous tissue that developed of the scar area). Was advised to massage it regularly. I also messaged my PCP to see what his thoughts are. Overall, a somewhat pleasant experience at this QIUC where I was able to have my concerns addressed and answered. There were a few things that bothered me on my visit which ended up bumping my rating down to 4-stars.

Well no wonder this place has a star rating of 2 stars . Although I have them at a 3 star rating…read morejust because the staff is very friendly it's just the way the operation is run. I've been here before probably over 20.years and back then the service was slow still . This clinic has lots of business that send their future employees to have a drug test or physical along with rehab for workman comp claims . For me I just had to piss in a cup (urine test ) lol . I waited around 45mins not too bad I hear some customers average wait time is 1hr 1/2 or more .

Unfricken believable... Do not come here if you don't need…read moreto. Service is slower than slow. People checked in after and was seen before...then they give you the impression you almost next...after waiting for and hour and half they call you to take your vitals, then have you sit for another dam 2 hours PLUS!!!! I guess when business is good and much needed, there's no need to care. Adding...finally got placed in an exam room, only to keep waiting....

Looove Dr Wu!!! He has a new MA Sandrene. We liked Wyette too…read more Parking is in the Bank of Hawaii area. Yes the old Toys R Us area. Entrance is on Pali Momi street. Walk into the double doors - immediately to left is ophthalmology. Lab is ahead on the right. Checkin is straight ahead. They have 5 people to assist. Dr Wu is an awesome PCP!! Easy to make appts on mychart or call the clinic.

The wait to see a specialist is 3-6 months. Their urology department is terrible. No response to My…read moreChart emails. When you do call them on the phone, it's a long holding time to get someone from the urology department. I called May 2026 to request a change in urologists since Dr. Lee was unresponsive and had an unreasonable rescheduling policy with Pali Momi imaging. They said they would get back to me with a "transfer of care" but they never did. They tried to get me to transfer to Castle urology, which is too far for me. I was told they are understaffed but THAT'S NOT MY PROBLEM. It's their problem, and Straub Pearlridge has made no attempt to resolve this. Don't bother to get a blood test at this clinic. Long wait times. I ended up leaving after waiting for 45 minutes. The clinic was packed with people who had the flu. Shortly afterwards, I caught the flu from waiting so long in a crowded, shared space with sick patients. Years back, I ran into the same problem with HPH Straub psychiatry department. I could only see a doctor once a month online for 10 minutes. Their talk therapists weren't taking new patients. 15-20 years ago, Straub was a decent system. But for certain specialists and clinics, they have gone downhill. I strongly suggest to avoid Straub Pearlridge, especially their urology department and for getting blood tests.

***4.5 STARS***…read more Recently a colleague reached out to me as his designated driver was unable to pick him up due to an unforeseen situation. He texted me needing a lift from Pali Momi Medical Center (PMMC) to his home just off Kinau Street. PMMC opened its doors in July 1989 and has been servicing Central and West Oahu. It was originally opened as Kapiolani Medical Center at Pali Momi until rebranded as PMMC in 2010. They are conveniently located in Aiea just down the road from Pearlridge Shopping Center. It was my first time here and was impressed with the upkeep of the grounds. Because my friend just had a procedure to the day prior, a hospital staff wheeled him via wheelchair to the pickup/drop off area. I was amazed by the hospital's attention to patient's condition, consideration and service extended. Although the pickup was a fairly quick process, the setback I encountered was leaving. There were 2 parked cars in front of me and it didn't seem the cars would be leaving soon. Furthermore, the right hand lane was too narrow where I couldn't pass them. My only option was to back up and exit via the far left lane. Thank goodness there was no car behind me otherwise I would have been in a standstill. Overall, impressed with my first visit to PMMC, with the exception of their pickup and drop off area. 2026 #60

This Review is WAY OVERDUE! On Feb. 2nd, my son was admitted…read morefrom the ER to the 5th floor. There he received excellent treatment! His nurse, Matt, was absolutely great! He was responsive and very caring. My son felt safe with him. The night nurse, Cliff, was also very good too! Case managers, Beth and Tainika, kept our family up-to-date with our son's status. My son still has a slight yellow tinge to his skin, but he is stable and getting stronger thanks to the great care provided by the wonderful Pali Momi staff of doctors and nurses! Mahalo!

Very sweet doctor. Very caring. Always sent me to classss.to betrer my health. Highly…read morerecommend.

Knowledgeable and compassionate. When he retires, I will wish him health and happiness, but it…read morewill be a sad day for me, his other patients, and his staff.

I came here due to a non-healing wound on my tongue. I had a minor, unexpected surgery on April 2nd…read moreto remove 4 mm of my tongue for a biopsy. My doctor was kind and empathetic throughout the whole process. I felt no pain during the fast, less than 51-minute visit, even after receiving two stitches. The numbing spray helped ease the pain of the shot. It wasn't until after the procedure that I felt immense pain. I did not receive a pamphlet like I usually do after hospital visits, nor did I receive instructions on how to care for myself. An hour later, the pain hit me like a tidal wave. It was excruciating. I'm glad Kaiser has an app where we can speak to our PCP right away. If we can't reach them, we can call urgent care and get a callback with advice. The doctor called the pharmacy to ensure I had pain medicine and mouthwash. My surgeon called the next morning to check on me, which I appreciated. However, my stitches came undone the next day. I went to the ER in Wahiawa. It took an hour to be admitted, and once seen, they quickly decided not to do anything since it was clotted. I explained I have a hard time healing, but they said tongues heal quickly and didn't want to mess with that. They told me to follow up with my surgeon if needed. Two days passed, and I seemed fine. I barely talked or ate to allow healing. Monday passed with light talking. Tuesday I talked more, and it hurt less. Then Wednesday at 7 a.m., I woke up choking on blood. My tongue was dripping like a faucet. Because of my experience in Wahiawa, I stayed home and tried to manage it. It took 5 hours for the bleeding to stop. I slept again and woke up choking on blood around 4 p.m. That's when I knew home care wasn't enough. I didn't want to return to Wahiawa, so I went to the location where my surgery was done. I'm happy to say the care there made me feel at ease. They didn't make me feel like a burden. I was spitting blood from the parking lot to the ER and into my room. After receiving five stitches, I was sent home. A few hours later, I coughed and started bleeding again, like a sprinkler so I was brought back to the ER. The night team was kind and patient. The doctor prepared to stitch again but saw clotting and decided not to. Another team considered cauterizing, which I would have preferred, but also chose not to due to clotting. I slept through most of the night with nurses checking in. One nurse told me my oxygen levels dropped while sleeping due to an obstruction. The most stressful part was using my call light multiple times with no response. Around 1 p.m., my doctor asked if I had eaten. I said no because no one had come by. The nurse later offered crackers but never brought them and told me to drink water. It was discouraging to see staff walk by or enter for supplies while my call light was on. When I spoke up, I was told to wait or that my nurse would come. I eventually insisted I needed the restroom but wasn't allowed, likely due to fall risk, until I was moved to my room. I asked a nurse about the call light, and she kindly said, thank you for your patience, the ER is a zoo right now. I understand healthcare is not easy. I used to be a CNA and come from a family in healthcare, so I try to be understanding. My issue is that I bite my tongue at night, wake up choking, and don't heal easily. We suspect sleep apnea, but it is not confirmed. I asked to stay overnight due to the trauma, and I am grateful I was moved for observation. Special thanks to my nurse Liezel. She was amazing, attentive, proactive, and kind. She made sure I was comfortable, brought me a fan, gave me extra pillows, checked on me often, and made sure I finally ate after over 24 hours without food. She even ordered dinner. I am on a clear liquid diet, and it is not bad. I appreciate the room service options. At times, it felt like a mini hotel with iced water, sanitizer, tissues, and validated parking for visitors. Also, my nurse speaks Visaya like me, which was such a comforting surprise. Overall, this experience has been a roller coaster, but the great care I received outweighs the negative moments. Praying for a better night with no more bleeding. Thank you, Kaiser team.

Best Kaiser ever!!! We were in and out in less than an hour. Everyone was kind, attentive and…read moreworked hard to make sure we were taken care of. Wait time was basically nothing in the ER. I would fly to Hawaii just to get medical care here.

Times Aiea Branch located in the Aiea Shopping Center. Stopped by to pick up a few essentials while…read morewaiting for a Doctors appointment across the street at Aiea Medical. Nice compact store. Despite being compact, they pretty much have everything you'd need. The Deli area seems to be a focus department. Featuring treats and foods from Japan. Loved their produce department. Displays are well taken care of and stocked full with fresh and tasty produce. Cashier's are very efficient. Definitely recommended

The pharmacy had problems with their systems, but they truly tried to accommodate customers…read more Carrie, one of the pharmacist, has the best customer service.

My mom was told by many people in the pharmacy that Medicare was down. For two weeks she tried to…read moreget her meds and was told this. She finally got in touch with Medicare and this was false. She then went back to times and had them call Medicare and asked them why did they lie to her for two weeks. This is bad

I continue to visit Times' Pharmacy. Overall, excellent customer service, both on the phone and in…read moreperson. Getting a vaccine doesn't seem that dreadful when you're dealing with the people at Times Pharmacy.