DOUBLE YES - don't let the reviews get you. Lol! Sorry Yelp but i didn't check the reviews on here (i won't say where i looked but ratings were good). After the service was completed - i was shocked by the reviews here. I literally found this company from ad sent to my house in those value packs with coupons and this was the second business i called due to service call being so expensive and Hoover offered a coupon. (YES PLEASE) Let me just say - they were more worried about my plumbing then i was. Lol! I was very cautious of not saying it was an EMERGENCY because you know other business like to charge extra but initally when i called it was a leak pin hole leak on my pipes. The female on the phone (I don't remember her name) was trying to offer me a date which she had to move something around but i didn't want her to do anything extra since it wasn't bad (AT THAT TIME). We booked after a few hours, then my plumbing escalated - of course i called back and she was happy to fit me in. Please note their scheduling are just like cabling hours they'll give you a large window but they will be there!!! After getting a quote which John the technician who answered all my questions and we even joked a little due to the situation - I felt like I was made a priority. He came out on Friday and was able to get the work done on Monday - the two guys (Rhyan/Dustin) working on it was awesome. They didn't mine when i asked to take pictures because the worked looked so great and they were reporting everything especially if they needed to leave to run to the hardware store. I was happy with pricing and also they have a membership which will give you a discount along with other benefits which covers future services calls as well. Get it!!! They send you a FULL REPORT with pictures of the finish job and not just one - everything area. Will i be using them in the future?! YES and i'm a VIP member. Lol! Happy plumbing!!! read more

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If a plumbing company ever tries to sell you a subscription, that's a sign to run in the other direction. I called multiple companies due to finding small roots in my sump pipe. Hoover said they could come out within 30 minutes and it would only be $89. They made it sound like at the very least scoping would be included with that charge, so sure why not. I was even told by an earlier technician that "the guy with the scope was coming." The guy that came not only didn't use a scope, but he barely glanced at the pipe with my root issue. He then went out to his truck to smoke and take calls for 10 minutes. Eventually I had to go out in the rain and get his attention since I was still working. I was quoted over $2000, well over $1,000 more than what any other company quoted me. Once I mentioned the other quotes, the price magically came down a few hundred. I was then given a brochure for their subscription plan. It all felt very predatory, similar to what you might experience at a car dealership. I'm sure they do decent work and they like to tout their many positive Google reviews stating as much. If you actually read through them you'll see a theme: many people despite being happy with the work think they paid too much and they're probably right. They'll get the job done, but you'll pay more than you should. If you look at their recent Yelp reviews, they are more in line with what I experienced. I had another company, Bison Plumbing, come out. They similarly have a large number of reviews, but you'll notice the theme with a lot of their reviews is "great pricing." They looked at my issue and told me snaking or jetting wouldn't do much. They said that small roots coming in from drainage tiles are inevitable and not to lose sleep over it. Finally they didn't even charge me for coming out (and didn't offer any subscriptions). One final issue was that their technician entered my house wearing Meta Rayban video recording glasses. If you're a service technician entering people's homes with those glasses, you need to at least be upfront about it. I didn't notice until the visit was over, but it was impossible to tell if he was recording the whole time. In the end, I'm glad I only lost $89 on the service call because it could have been much more. Do yourself a favor and don't settle on this company. Not every plumbing company charges a premium for good work or will try to charge you for services you don't really need. +1 star for wearing booties in my home without me needing to ask +1 star for the nice lady on the phone and Aubrey Long who was a cool dude -3 stars for all my other issues read more

Customer service has been outstanding. Any issues we had were met with a thorough review and corrected beyond our expectations. Each employee was courteous and cleanup afterward was great. read more

They charged me $1300-1500 for a sump pump replacement, including a $200+ after hours fee (At around 6pm). I needed a new water heater and they quoted me $3300. This is when I went elsewhere for the water heater and found that they charged way too much for the sump pump. I wish I knew better. Otherwise, the tech was knowlegable and friendly. read more

Had a great experience with my sump pump eval/placement. Called around to compare quotes. They were nice enough to waive their inspection fee while many other companies refused. I compared 3 companies and they offered me the best quote. My technician (Wesley) was also super nice and knowledgeable. He worked so hard that I thought he was rained on when I later checked on him. He was efficient and skilled. Did a wonderful job with my sump pump and cleaned out my sump pump really well too. I ended up joining their family plan because it was a good deal with the repair. They already followed up with me for annual maintenance scheduling. And I just found out it can carry with me as I move. Overall highly recommend this company! read more

Absolutely terrible experience. I called this HVAC company for what should have been a straightforward refrigerant issue, but they barely looked at the system before jumping straight to a quote for over $2,000 in new USELESS components. No meaningful diagnostics, no simple checks, no effort to confirm the actual problem. Just a fast, expensive upsell. After doing my own homework and a simple YouTube video I found the issue myself (a leak around the cap) and recharged and fixed it for $225. That tells you everything you need to know about their honesty and competence. $1200 for 2 lbs of coolant!! (This costs $150). $461 for a $25 capacitor and contactor $415 for a foam spray cleaning of my outdoor coils ($15 can of foam!) OVER $2000 AND IT STILL WOULD NOT HAVE FIXED MY PROBLEM! A simple brass cap that's less than $1 was the cause of my leak. This company either doesn't know what it's doing or assumes customers won't question the first expensive answer they hear. Either way, I would not trust them with my HVAC system. If you value fair pricing, basic troubleshooting, and not being taken advantage of, look elsewhere. read more

Hoover Electric Plumbing Heating Cooling Clinton Township - Hoover Quote for over $2000 of things that wouldn't fix my issue. - Electricians Near Me - Troy, Michigan

Hoover Electric, Plumbing, Heating and Cooling has excellent customer service: a human answers the phone (no phone menu or texting you a link), and they will schedule an appointment within a few days or less. They followed up with a text and email. They provide a dispatcher contact number to check on the ETA of their salesperson (not a service person) arriving. HOWEVER, be prepared for the salesperson to try to manipulate you (ex. What I am going to say is not as a salesperson, but as a "friend") into having more work done than is necessary and at a high price. I wanted them to replace the anchor that held up the DTE electric wire because a tree limb had fallen on the wire and pulled on the electrical wire anchor, which damaged the trim board next to the anchor. Part of their game was to tell me they could not just fix the problem I wanted fixed, because they would be liable if anything went wrong later. However, they were willing to replace all the electrical cable running from the anchor connection to the meter box and replace my electrical panel inside the house so it would meet "current code." My house is 30 years old, not an old historical home that might require a major electrical upgrade. Yup ... they were willing to rewire most of my house. The estimate was $10,536.59. I also asked them to replace 3 smoke detectors. After the friendly, nice salesman left, I checked Google reviews and Yelp reviews and discovered Hoover is known for this strategy. I canceled the project first thing the next morning. Then another person called and asked if, if they increased the "manager" discount, would I be willing to let Hoover do the work. I replied Nope. Then this friendly, nice person told me he agreed with some of the political comments I made to the first salesman, hoping to soften me up. Nope, didn't fall for that one either. I contacted 2 other companies and got estimates for fixing only what I requested (wiring outside of the house and smoke detectors),the company I hired charged $1,150. I took the time to write this lengthy review as a PSA (Public Service Announcement), so others will be very cautious about hiring Hoover. Once I canceled, they did return my 50% deposit promptly, minus an $89.00 service call. So I had to pay $89 to allow this unethical scamming company to come into my home and try to fleece me. FYI: I live in a working-class community, drive a 2013 Hyundai (which he saw in my garage), and I am a senior citizen; it is not like I was living in an upscale community with money to waste. I wonder how people like this sleep at night. Lynn H Waterford, MI read more

Hoover Electric Plumbing Heating Cooling Clinton Township - What need to be repaired - Electricians Near Me - Troy, Michigan

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Great place to call if you wanna pay someone to come out and tell you you need everything in the world done but what you ask for would never recommend had an independent air-conditioning company come out right after they left and made a repair for under $200 point if they quoted me over 13,000 read more

SCAM ALERT!!!!!!! This company is a scam! Someone came out and said they tried to snake the drain but that I had a sink hole in the backyard and a broken pipe! Gave me a 6k dollar estimate and a lot of fake talk! As any smart home owner would do I called a second company to come and snake the drain and did not speak anything of the past. He snaked the drain fine and said I was good to go! Hoover plumbing was trying to charge 6,000 dollars for absolutely nothing!!!!! DISHONEST SCAM OF A BUSINESS!!!!!!! Do not use this company! read more

I requested a quote for some electrical work, I thought the bid was high, and went with a different company. I've since received spam emails and texts and even phone calls every few months. I log into the website and then opt out of receive marketing and a few months later, more spam email, texts and calls. I honestly wish I had never contacted them in the first place. read more

Over charged for services renered $1,235.00 to snake a toilet and remove the toilet and scoped the inside of the house founded now clogging. They said they couldn't put the toilet back it wasn't set right not so. I had to go purchase a new toilet and the installation was done the next day. Less than 3 weeks later I have a clogged toilet and a lid lift on my pvc pipe causing no use of toilet or shower. Basement floor flooding now they want to charge $932.00 to fix a problem I never had before they came. read more

Blake is quite an asset to your company. I couldn't be more pleased with his service. He was professional, quick, and very informative. I truly enjoyed listening to not only his diagnosis of my furnace, but everything that Hoover can provide, including electrical, plumbing, vent cleaning, etc. He explained the maintenance program, but was not pushy in anyway. Blake went over a multiple step inspection list that covered everything about my furnace. Items I wasn't even aware of. Excellent employee. I'm very much looking forward to working with Hoover with all the services they offer. Thank you, K. Obrien. read more

Hoover Electric Plumbing Heating Cooling Clinton Township - Company - Electricians Near Me - Troy, Michigan

terrible company. They are the worst. Please stay away!!!!!!! Sarcastic, arrogant and unprofessional .

Never deal with Hoover again. They installed a system in 2017, and now they're saying they never even sold it to me. Then I asked for an estimate to replace it and they want to charge 16k. The estimate guy and I looked up the part and it's a $3200 part. Even if I accept a markup to $6000, they couldn't tell me where the extra $10,000 is going. I'll take a fair price, but you can't even justify the price you're giving me, then you are a scam. On top of that, they started to berate my wife when she called about the estimate. They don't deserve my time or money. If I gotta spend $16,000, I'd rather pay it to a place that can justify their price and treat their customers like they want their money. read more

We have been using Hoover for several years now. They are always reliable and dependable, with reasonable prices (we do their annual program), and the people they send out are always top tier. Last night I clogged my disposal, called them first thing today, and they had a very good plumber named Jack come out this afternoon. It was a very bad clog, thought we may need to replace the whole unit, but he worked tirelessly to fix it for us. We were very impressed. Another great experience, we will continue to use and recommend Hoover. read more

Way over priced! My current yplumber said I should file a law suit due to the way over priced work they did

Very good and professional Ryan was very fast and understanding .They came the day they said and did great job read more

First let me start by saying Hoover put in a new furnace for me in October. With the price of the furnace I received plumbing inspection, my ducts cleaned and an electrical inspection. Starting with plumbing they found numerous things wrong but, for a little over $6 grand they could fix everything. Yeah, I don't think so. So next is the electrical inspection and of course they found a lot of things wrong so for $ 7 grand they could fix it starting with my breaker box that was totally rusted out on the right side. So after the guy was here for the longest time he was pressuring me to set up an appointment ( I didn't) so what I did do was have a electrician come to my house and guess what my breaker box was not rusted out and other things that Hoover mentioned there was nothing wrong. i think they like to scare people so they can get you to have them fix all the problems. Hoover will not step one foot in my house. And shame on that company. They should be shut down. read more

Your tech quoted me a price of 475.00$, I just needed a restart. I had a another tech come over, 75$ in 10 minutes. Maybe the Michigan attorney general should be notified. read more

I am stunned at the bad experience with this company! I had worked with Hoover for plumbing and had a good experience. They talked me into "coverage". They came out to inspect my HVAC prior to the start of the air conditioning season. The technician spent all of his time evaluating the furnace and immediately indicated there was a crack in the Heat Exchanger and told me it needed to be replaced. Tried to show me the "crack" but it was difficult to see. When the tech came back with the sales guy the next day-he kind of back walked the fact that there was actually a crack. All they wanted to focus on was replacing the whole HVAC system and slamming the brand currently had and the company I had servicing this system. My BS detector was going off at this point. I had another reputable HVAC evaluate the unit and was told it did not have a crack in it and did not need to be replaced. All Hoover wanted to do was upsell and focus on selling me a newer side exhaust A/C unit. The inspection was 100% an opportunity to generate a sale only. Even after I very clearly indicated I did not want to replace right now. Think twice before engaging these folks. read more

We had another service in to remove a wall fan in our kitchen the day before. Unfortunately, the other service did not send an electrician, and they left live wires in the wall and an electrical receptacle without power. We discovered the powerless receptacle after the prior service provider left. Since we weren't impressed with the initial service provider, we reached out to Hoover Electric for assistance. They sent Shane to help that very day. The office staff called back at around 8am, and by 2pm Shane arrived to take a look at our problem. The first thing he did was provided a free home electrical inspection. That was a bonus! Next, he fished the wires out of the hole in our wall. I'm so glad we called them, because the caps the prior service provider placed over the live wires actually came off in the walls! He fished the caps out, and then the wires came out! Anyway, he confirmed the wiring was live, and being an experienced electrician, he immediately knew what the problem was! He figured out that the old wiring in our home ran from an electrical outlet under our kitchen window, directly to the fan. Years later, the homeowners wanted another outlet. They ended up running a line from the fan, down to the outlet that stopped working! I never would have guessed that. Well, our house is old, and did not have sufficient space to place a normal junction box or outlet. However, Shane was able to figure out a way to put in a GFCI circuit. Now we have an electrical outlet where the fan used to be, and both outlets work. Perhaps it is not ideal having an electrical receptacle so close to the ceiling, but it works for us. He even told me how we can finish fixing up the hole in our wall from the fan. That will be our weekend project! We'll be calling this company back for other home projects! read more

Hoover Electric Plumbing Heating Cooling Clinton Township - Sealing the hole in our house wall is our weekend project! GFCI that solved our electrical problems. - Electricians Near Me - Troy, Michigan

We called them because they offered a coupon in our value saving pack. Had an AC problem. He came out and ran a diagnostic test and told us we had a system leak in our 5 year old system. He proceeded to tell us our repair might not fix the problem but he would add sealant and recharge the system for $1836. This will include a check next spring but if there was additional leakage he would have to search for parts. We declined the repair and paid for the in door fee and the diagnostic fee of $238. We then called another company who we paid $300 and the air is working fine. read more

My furnace went out due to the motor blower. They quoted $3,000 which is obscene. The company that replaced it thinks that price is outrageous and if we were being quoted for a new furnace. Don't trust this company. read more

I too had Cody show up on the $89.00 drain inspection special, 45 minutes later he worked up an estimate for nearly $1000.00 to vent my kitchen sinks because that was the problem, not the drain. He didn't even look inside the plumbing. Thankfully he wasn't able to do it that day and we rescheduled for the next business day, giving me an opportunity to think the problem through. The next day I dug out my 20 year old spring drain snake and disconnected the trap, hand snaked out about 10 feet of the drain, reassembled everything and PRESTO! It was like new again! My only suggestion is, if you can't do the work, get a second estimate. read more

had a drain issue repaired and installed a new replacement laundry sink. there were some issues with the sink and when I called them to evaluate the issue. they sent their tech named Brad. He gets my vote for their employee of the year. he was beyond professional and far exceeded what was asked for and expected. will use Hoover in the future THANKS! read more

Hoover Electric Plumbing Heating Cooling Clinton Township - Electricians Near Me - Troy, Michigan

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Just a bad experience. They tried to sell me 6300 dollars in repairs to fix what another plumber fixed for 225 dollars. Then they sold me a premium membership for 149 to fix all my plumbing needs. When I called them for a backed up dishwasher a few weeks later, they said if it's not connected to the main drain, they don't fix it. I asked for my 149 dollars back but I was told that was non-refundable. Of course they will say they offered the best option to unclog my drain, but did they? I would just get a second opinion read more

Charged me $300 More than what they told me they would. We agreed on a price. This was not an estimate. Their rate comes out to about $600 an hour which is insane. read more

Called this company for a quote for installing a Ring Doorbell. Whoa. Very overpriced. Absolutely did not expect a quote for almost triple the others. Stay away from this overpriced company read more

A rep came out to my home for an estimate. He claimed to put a snake down my basement utility drain. He told me it was a hole in the pipe underground and my basement will need to be dug up. The $149 I paid will go toward my new bill of $5800. I got a second opinion. The company charged $75, and my drain was clear in 25 minutes. The company are scammers, robbers with poor ethics. Do not trust this company! read more

My husband called them for a light fixture installation in our front entrance. Gave us a quote, installed the fixture, messed up my house, didn't clean up, ruined my new carped by dragging around boxes which had blue ink on it and now its ruined. He had me sign the charge quote and I thought it was the actual original quote of $503 (which is overpriced as it was but ok). The second charge was verbatim " 14' ladder required for installation" $349.00!!!!!!!!!!!!!!!!! $349.00 for a tool he needs and uses for the job!!! Its like me charging for a pen i use when dealing with clients!!!! Wth is wrong with these people!!!!!? I need that ladder in my garage since I paid for it or refund for ladder use. THIS IS EXTORTION!!!!! ITS ACTUALLY CRIMINAL BEHAVIOR!!!! read more

Hoover Electric Plumbing Heating Cooling Clinton Township - CHECK OUT THE ACTUAL CHARGE FOR LADDER. THIS SO CALLED ELLECTRICIAN IS A BETTER SCAMMER THAN ELECTRICIAN. - Electricians Near Me - Troy, Michigan

Now 7/28- I am being blown off by Scott, the rep who assured he would refund the money. he had wanted me to remove my original review in exchange for the refund. I decided to wait for that refund first to see if there was any integrity in these people and company. Obviously my guts were right in knowing that they were simply lying. Today, Scott said he would look into this, claiming that the check was processed over two weeks ago, but obviously not sent. What more cockamamie stories can he come up with? Update 7/27 - here we are at three weeks and no refund has been issued. I am told that the check is processing, but it should not take over three weeks for a check to be received or a refund to be made. If it does, Then there's something wrong with the company system. Again, the company's reputation, integrity, and credibility are in question.Update7/3- I received a call from the company, and they were gracious enough to refund me for service that was not truly completed. I appreciated that gesture and the integrity of the company.***In order to resolve a water leak from the AC unit that was occurring in the basement near the furnace, the technician didn't even bother to open the casing to look at what was really going on. He just stuck his hand in, took a picture, and then tried to show me that everything was rusted and required and new AC unit. All he was trying to do was sell a new unit along with other services and appliances. He did absolutely nothing for $149. When I had DTE Come to do the same service, The only issue was that the pipe was clogged and needed to be released in order to stop the leak. That tech opened the casing and there was no rusting whatsoever. He just saved me $7000.. It is clear that this Hoover company is out to simply sell services and appliances probably on commission. read more

Tech did a good job with removing and installing a garbage disposal I purchased ahead of time. I'd give him 5 He was at the home for one hour. I was charged $400. Was told on the phone that there is an $89 charge to come out and give estimate for work to be done and that it would be deducted if we had the company do the work. Not only was the $89 not deducted , but when I called to inquire about the price, I was told "no, the $89 is not deducted" and I'm "not just paying for a Tech to come out and do the work", I'm "paying for the office staff , liscenses they need to do thier job, vehicle gas, and the tools the tech uses"! Fair warning to future customers thinking about doing business with this company. Think again. read more

SENIOR CITIZENS BEWARE my mother 83 yrs old had no heat, she called Hoover because they installed her boiler 7 years ago, the tech was there for 20 min and said boiler is bad, so he quoted an new boiler at $12,700, (the one 8 years ago was $6800. So my mom used her cred card to leave a 3500 deposit, when I asked if the $299 service call will go towards the new boiler he said no WOW JUST WOW, SO I called a friend of mine with his own heating and cooling and said $12700 seems a bit high, he said he would come out and give an estimate tomorrow, so he came out and said boiler just needed cleaning and looks like its been about 5-6 year since cleaning, my mom had the last maintenance done 3 years before (apparently they ripped her off again) my guy also said its a 50000 btu boiler and the hoover maintenance guy said she gas a 100000 btu boiler and was going to sell her a 120000 btu, frigging scammers, we canceled and i called the manager the next day unreal 83 years old trying to steal from her, dont go there they suck read more

Yesterday, I filled out a webform to have Hoover come out to run a wire today. I initiated a webchat with Hoover through their website asking them to give me an estimate before they would come out the next day. They said they'd e-mail an estimate. That never happened. They came out without e-mailing the estimate first, said it would cost over $800 to run the wire a few feet in the attic. Obviously, that's about 8 times too much for such a simple issue. I had to waste $80 for today's visit. Had they e-mailed me as promised, I wouldn't have thrown away $80 for nothing. read more

Elderly beware! I would not recommend this company if you are elderly because you will be taken advantage of. Removal of a toilet to clear a clog (of drugstore glasses) and reinstall the toilet came to $1024 The plumber even asked if he could sell a new toilet to boot when the toilet was fine except for the clog. I am aware that most plumbers work with a commission plus base salary This extortion of the elderly is disgusting because most will not challenge or question when presented with a fee due to needing the repair They feel powerless and just want it fixed. Call another plumber and avoid this company! read more

I called Hoover electric this morning because my brother had lost all power to his entire house last night. He had a friend come over to install a dishwasher and somehow all of the power blew- even to the main circuit board. Hoover electric came out right away when I explained to them that my niece was on a ventilator and had to be moved out of the house because she had to have electricity so she could plug in. They are very friendly and efficient. I would highly recommend! read more

Most of the techs are professional & seem to be very good at what they do. I feel comfortable with the quality of their work. But the company's business practices seem questionable- they are very pricy for their services compared to other providers - they majorly try to up sell all the time. Also they have sent me 6+ 10% off coupons (personally addressed to me) but refuse to accept them when presented. (They have done a lot of work for us $15k+ this year) I do not plan to use them again. read more

Upcharging, lack of transparency. My dad had scheduled an inspection for our central air. The quote for the inspection was $89 however when Cody got there he did some very brief work on maintaining an HVAC wire and then quoted $240+ just for that + inspection. In addition he said with the 2lbs of coolant the price would be just shy of $1000. He did not provide us with a receipt of the work (forced to pay for the $240+ even though the work was not agreed upon). We later called another place to get another opinion and paid over 3x less. Maybe we just got a bad employee but we clearly would not recommend this business in the future. read more

I wish I could give zero stars. These people were subcontracted by the project manager. He tells me that he will never subcontract to them again. Where to start? Was it.. --the damaged floor? --the burnt cabinet? --the inability to recognize which way water flows? --the inability to identify the main water shut-off valve? --the damage to a valve unrelated to the job at hand? --the helpful removal of spare parts without my permission? --the mess left behind? There are so many things that went wrong that were caused by this company that I heartily recommend that you never, ever, ever use them for any job. If you find out that a contractor has subbed a job to them, refer the contractor to me and I will be happy to provide pictures and descriptions of the damage they caused. read more

Hoover Electric Plumbing Heating Cooling Clinton Township - Some of the damage left behind: splintered flooring and insulation from the basement. - Electricians Near Me - Troy, Michigan

I have old broken pipes under my home. No idea how long everything was being flushed under the home but 1 day is too long. Clean up is so expensive and Westley was like no problem! I got this. Worked for 5 or more hours under the nasty house and the plumbing is up and running!! Who would do that?? Hoover will! That's who! read more