Love these people! We needed an A/C unit for my home. Called for an estimate and Cody? Came quickly and gave us a good price that we didn't even request more quotes. The 2 installers were great. Quick & efficient. Every time they came in and out, the played with my dog each time. That goes a long way with me. Hire them! read more

I had an issue with my sump pump discharge line in by backyard not draining and was coming out of the overflow pipe every time that the sump pump ran. I called Hoover out to take a look at the issue and they sent Garon over for an inspection of the issue. After inspecting in the issue for me we found that there was a calcium blockage in the discharge pipe underground. Garon gave me my options and as suggested I go with trying to descale the pipe to clear the blockage which I did. Travis and Matt came out to the house a few days later and spent the entire day working on clearing out debris and calcium from the pipe that had been built up of the years going above and beyond to get it cleaned so that I would not have to further spend to dig and replace the drain line. Their effort saved me a lot of money in the long run and I truly thankful for the effort they put in. I would highly recommend giving them a call for service. Glenn D. read more

I called Hoover to come out and look at the new furnace they installed few months back, the issue was very simple, I got confuse on programming the thermostat so heat pump start working with AC runing in the middle of winter, so my wife and I decided to call Hoover since we are VIP Member, ($364) cost me to reprograming the thermostat. called to complain about the price being so high, Scott called me back and said this is the price we charge base on the serivce you had. After reading everyone's comments, most of you had prices issue with them which makes me feel, I'm right. Anyway! say good bye to my VIP member and never use their serivce again! read more

I called Hoover for a simple garbage disposal replacement and possibly a insta hot machine removed. They charge $89.99 for a quote. Kyle sat on my floor telling her I had major plumbing issues. Wanted to make an instance claim. Never gave me a written quote but just for the disposal was over $900. He said they charge over $680 an hour. Said my pipes were backwards. Wanted to make an insurance claim and gave me an over inflated verbal idea of the cost of thousands. I offered to pay the 89.99 and asked them to leave. Called Nick Schram who is licensed. He did both the disposal replacement and insta hot removal for $375 including disposal. There were no issues regarding my pipes being wrong. No other issues no insurance claims!. read more

Unbelievable. Typical cost to install a new outlet is $150. I've had this exact work done multiple times in the same home. Hoover charges $60 to come to the home with the promise that that charge would go toward the work. They then gave an estimate of $650 for a 10' run of cable for a new outlet off an existing line! This is criminal. The racket here is partner with Home Depot, go on as many calls as possible and do as little actual work as possible. If the work is agreed upon it is a 4x markup of what it should be. I will be filing a complaint. read more

I called Hoover to schedule an appointment with an electrician. They told me that they would send someone out the next day and they would call me 30 minutes before the person arrives. They couldn't give me a window of time or even a ball park estimate of what the service would cost. Just that there is a $89 charge that would be deducted if I decided to have the electrician do the service. I stayed home from my work office and called Hoover again around 10am to ask if there was a time frame they could give and was told that they would be calling me between 12pm-2pm. I continued to wait for someone to call me. By 3pm, I called again and was told that they did call but because there was no answer, they cancelled my appointment. They claimed that they inputted my phone number in their system incorrectly (yeah right) and if I would like to be added to the schedule tomorrow. Are you kidding me? I waited all day for a call and then was asked if I wanted to potentially waste another day at home waiting for someone to call? This is highly unprofessional, and I have never been put on a technician's schedule without a time or at least time window. This is completely unreliable and insensitive to customer's time. I would prefer to be told that their schedule is booked and to give me a reliable appointment time when it is available. That would be more genuine. I will wait to do business with a company of integrity and professionalism. Do better Hoover. read more

Sent person, Dustin, through contract by Home Depot & a 3rd party DRFtps. Com a property contractor Anil Pal calling selves water solutions advisor. The whole thing was a ripp. Dustin never took water heater apart, was too busy talking non stop. Looked 12. He wasnt even going to do a D&C he never sent actual quote just said $1600 for new water heater. Charged mom n me $281.00 and theres no hot water in a pandemic. We had some hot water and now none. Dont go through them I'm reporting them and their services to the trade division whichever it is and more. And they screwed over a widow of veteran. read more

They only service "certain" zip codes in Detroit, which are selected based on "proximity to where their technicians live". I asked for examples of the zip codes they deign to serve, and the zip codes they shared just happen to be the wealthier and predominantly white zip codes in Detroit. read more

The thermostat in our home stopped working due to a cut wire in the basement. This unfortunate incident left us without a working thermostat and, therefore, no heat. We called Hoover Electric who installed our new furnace in March 2020. The technician arrived on time, was polite, and figured out the problem right away-he estimated the cost to be $600 which we approved- although thought the cost was extremely high. He fixed the issue by installing a new wire between the thermostat and furnace. He finished the job in approximately two hours. With the cost being so high, we contacted the office supervisor and asked how 20 feet of wire and two hours labor could possibly cost $600? Scott called us back about our concern and he told us that a technician's time can cost up to $500/hour. We researched online for the average cost/hour for this type of technician in our area and it ranges from $65-$120/hour. This is according to fixr.com and HomeGuide.com. There are other companies in our area. We will NOT choose Hoover Electric, in the future. read more

My hot water heater blew so I contacted Hoover and they came to my house to give me a quote for a new heater installation. SERIOUSLY overpriced. I got the job done through Lowes for a little more than 1/2 of what Hoover quoted me. They charged me 60 bucks for the visit and quote but no matter, I still saved a bunch of cash by NOT having them do the job. Agree with Ted S's review below. Their pricing is totally non-transparent. I asked for a breakdown of water heater cost vs labor which the technician was unable to provide. Very happy with my decision to have my job done through Lowes instead. read more

If they'd just serviced our furnace like we called them out to do, I'd give them five stars. However, we had a 2.5-year-old furnace installed by another company, which had no appointments for a month, so my husband called Hoover to come out, because they were available the following week (something like that). Hoover showed up, did the inspection/service and told my husband our 2.5-year-old furnace was the wrong size for the house. If we were lucky it might hang on a few years. As I was leaving work my husband called with the bad news. I put the phone on speaker and let him talk. He gave an explanation, then said our current furnace might last a year or two. By the time I got home I was a bit fried, said give us a quote in case we do decide to replace the thing. In the meantime I would contact the original company and have them take a look. Before we left the Hoover guy told us his estimate for new furnaces (he gave several options) were good for 30 days, and we might be lucky and the existing furnace could last the winter. He also said prices might go up in the new year, so that was something to keep in mind. With covid and labor and supply shortages it sounded plausible. But we were tired and a bit shellshocked. I did some research, asking around. Everyone seemed to indicate the furnace we had was the right size for our home. I called the original installer and had them came out. They ran some diagnostics and did a small patch job which should fix the error reading that came up. They also reminded us the furnace itself is still under warranty (even though the labor warranty had expired). I don't know if the guy from Hoover was working under commission or if he was new and made some mistake in calculations. That he kept shortening the potential lifespan of our furnace was a red flag, however. read more

Paid $80 for an estimate on our air conditioner. Was quoted $1750. Called another company and was informed I was being grossly overcharged and they will now be doing the work for us. So, Hoover=$1750 and the new place, that comes highly recommended, =$700. Hoover got $80 out of me but they wont get a cent more. read more

Their prices are very high, found them through Home Depot. They said they are high because they guarantee everything but don't most business do that? Plus, they put in a hot water heater for us and put a huge company sticker on our furnace which we did not buy from or had serviced from them????? I tried to peel it off and am still working on it. They also put their sticker on the Hot Water Tank but that is understandable. HWT is working fine, no complaints about actual service. read more

Called Hoover Electric to Replace my ac unit, when Scott arrived he gave me a quote to replace all my Existing Equipment. With all high efficiency units ( furnace, AC unit and hot water heater). They did a beautiful job installing each unit. They were very professional and did a great job cleaning everything up. Highly recommended! They are very knowledgeable and do excellent work. I was impressed with how quickly they were able to get the job done. Frank P. read more

I had water in my basement. On their website they at the time had a coupon for $89 to get your drain "snaked". When they came they said they needed to bring in a snake that was "more powerful" and of course that was "going to cost more" they let us wait for 3 days with standing water until they could get back. Then they didn't even use the cutter attachment at the end of the snake like everyone else that's ever been to the house has done before. When they got the done they said that using the snake was to "restore flow". Plus their reasoning as to why they didn't use the cutter attachment was completely unacceptable. Plenty of plumbers who have never been to my place before had no issues with the 1st machine & using the cutter attachment. They showed me the video and told me the only way to get rid of what we saw was to have the drain water jetted which of course "was going to go cost more". How much more? $89 became $310 and the water jetting was going to cost a whopping $1,380 dollars! They also had a thing to sign that you were "satisfied with the work" that I felt was not going to be a continuing nice conversation if I didn't sign it. They were very nice people the young lady I talked to on the phone was nice too. But these people are salesmen. They are trying to push everyone they can to get the 1300 dollar water jetting. That was on April 13th now these people who got 310 dollars for something that should have cost a friend of mine who was very nice enough help me only 89 dollars that refused to use the 1st machine with the cutter attachment left me with a drain only 4 weeks after they were here with a drain that has to be done again. I even called them to explain how upset I was that I felt we got taken for because of how little we got for how much the bill was and a supervisor after a week plus never called me back. read more

We needed to have alterations made on a steam pipe in our home. We contacted Hoover around noon and they had the job completed correctly and affordably by 3:00. The technicians that came to our home were professional, knowledgeable and courteous. We will definitely contact Hoover for any future plumbing, electrical or heating and cooling needs! read more

Hoovers' service costs our outrageous. They are deceptively hiding the start-up costs from customers. You have to pay $89 before they will come to your house. When they come to the house and give you a final cost to pay. Your cost + $89.00. They charged total $355.00 for a simple replacement of hardware in toilet tank. Then they wanted to charge $3,000 for capping an outdoor spigget. We decided not to use them for the latter as the cost was just obscenely high. Unless you have a lot of money to burn, stay away from Hoover. read more

There are scammers don't trust them they told me to change the water tank would cost me $4000 and I found somebody right away $650 including a new Rheem 40 gallon tank with 6 years warranty.They said just to fix my old tank pilot they said it will cost me $1300.. crazy they just there to take the fee that's it read more

I just called to get someone to come out and look at my AC unit and was told to call back in the morning to schedule an appointment. My question is why have a call center if they don't have the power to schedule an appoint to have someone come out in the morning? Not good at all!!!! read more

Seriously over priced. I called to get a ceiling fixture added to a room with no fixture. I realize that's a major job, but their estimate was twice what I got from another company. And they charge for estimates. The technician was nice enough, but they're too rich for my blood. read more

I would never use them....insanely overpriced. Charged us $850 to fix a bathtub drain and shower head. Finding out from other places it could have been done for $300-400! They quoted out other jobs we didn't have them do that were also insanely overpriced. read more

Michael M. came out this morning to repair a plugged kitchen drain. He ended cutting the pipe and rebuilding the clean out. He was friendly and professional and did a fantastic job. I'm giving this review 4-stars only because of price, which was a little more than I thought fair. The job took only about 30 minutes, and ran more than $250. But cost aside, the job was done well. read more

Hoover installed a water heater, Rheem, purchased from Home Depot. I couldn't be more satisfied with the job done from start to finish. Carl C. the installer was top of the line, very knowledgeable and professional. read more

Had them out on a few occasions for HVAC, etc. Techs always seem competent and professional. had my furnace inspected- 79 bucks. Tech says all is good but need a new Pad (filter) for my whole house humidifier. Quoted 502 dollars. It's a 15 dollar filter at Lowe's! Ask how long it would take.. " couple minutes". Are you kidding me!! I was in such shock I just politely said no thanks I'll take care of it. Had a similar outrageous quote on replacing my water heater last from them last year. read more

Josh, and teammate, were professional, courteous, informative, on-task and a pleasure with which to work. I'd hire them again without question. read more

I needed the pipe from my sump pump replaced. Pretty straightforward job. Maybe 1 to 2 hours of labor and approx. $20 to $30 in materials.I was happy with the professionalism of how they set up their appointments and notified me by text that Kevin the plumber was on his way. He looked things over and diagnosed the problem very quickly. He was very pleasant and courteous. He told me that he would go out to his truck and formulate a quote for me. I had a figure of about $400 in my head. Kevin came back with a quote for $600. I was a a little taken aback by this quote, but decided that I wanted to get the repair over with, because I had sold the house and needed to get the repair done before closing. I told Kevin to go ahead with the work, and he told me that he would be back in two days to get it done. This gave me time to think, and I decided that I was being ripped off. I called another plumber. He gave me the same diagnosis as Kevin, however his quote was $400 less than the quote from Kevin at Hoover. Needless to say I cancelled my appointment with Hoover. This is really unbelievable, because I am a returning customer. I've worked with Hoover twice before. Apparently Hoover doesn't understand the the cost of customer acquisition or the 80-20 rule that I teach in my marketing classes. 80% of your business comes from 20% of your customers, and those 20% are your returning customers. Hoover just lost one member of their 20%. read more

Hoover fixed my plumbing problem. My complaint is with their business practices. I noticed an online offer for "any drain cleared" for $89. I called and was told the offer only applied to drains cleared on the "main floor," not the basement. Their guy showed up and, sure enough, he snaked the drain from below my kitchen sink on the main floor. I mentioned the $89 offer and he said it only applies to clogs within 5 feet of the sink. In actuality, I believe the clog was within 5 feet of the sink, but how could I prove that? I'm guessing nobody has ever gotten to use that $89 offer. In the end, I paid $200 for a 15-minute job that I believe should have cost me $89. I won't get fooled again. read more

Kevin from Hoover Electric is excellent very professional, very timely this is the 4th time I have used him. Really great! :)

Nope. Didn't even make it out to give me a quote. There are other companies...there are better companies. Give Macson Electric or Buzz Electric a call. Both of them are more professional, and more timely. read more

Carl came over and installed a new water heater. He was very professional and took the time to go over everything with us. Would not hesitate to do business again. read more

I contacted Hoover via chat on their website on a very hot summer Fri at about 5:30 -5:45 PM with A/C compressor not working. I explained I have asthma and needed service that night. If no one was available, I would understand and keep looking but I needed an answer. "Gary" assured me I could get service that night and asked for my contact info and address. Five (5) hours later I contacted the company via chat again asking why I hadn't been contacted yet and to confirm someone was still coming, I was informed they didn't have after hour service available. The woman was extremely apologetic for Gary's behavior but that was little help. If this "Gary" had just told me the truth, I would have continued to try to reach someone to repair my A/C. The company's website should also clearly state that they don't provide after-hours service. And Gary should be fired, read more

Hoover sent someone out just a few hours after my fiancé called. Greg was very professional and very polite. We are happy with the work he did and we appreciate him answering all of our questions with patience. Thank you! read more

Extremely high, and non transparent pricing. Would not tell me how much was for parts and how much was labor. Would not give an hourly rate for labor, but I was billed $355.00 for three guys who could not figure out what was wrong, then lied about part availability. Wanted to charge me $2300 for a new breaker panel, I replaced a $125 breaker myself and fixed the problem. read more

I wrote a bad review a few days ago regarding my overcharge quote for a Kohler kitchen faucet. Well, today I received a call from the General Manager, Marcus, and what a very pleasant surprise. He read the review and checked into the price and agreed it was high. With further checking with the tech, he realized that he quoted us the wrong brand of faucet. And for our trouble, he is refunding the monies we paid for the service call. He explained the problem and apologized for the error. This means a lot to me and has renewed my faith in Hoover Electric. To take the trouble to make a phone call to me and then offer me a refund, shows they care about their customers and reputation. I thank them and will give them another chance. Kathy Spanos read more

The process was fine, and the electrician was very professional, however their prices are absolutely INSANE. I kept careful track of how long the technician was at my house, and my bill came out to OVER $350 per hour. Parts (which were minimal) were additional on top of that. Pure service cost of over $350/hour! There are too many decent electricians out there to ever have to use these guys again. read more

I called Hoover and left a detailed message trying to get a quote for new ductwork in the basement of my home. However, I never received a call back from them. read more

Very prompt, quick to schedule the quote and perform the work. The technicians were friendly and considerate (always wore shoe covers when indoors and removed them as soon as the stepped outside). Only complaint is that the work was a bit pricey. Other than that, highly recommended. read more

Great Service! Booking agent was friendly. They called when they said they would about 1/2 hour before plumber arrived. Dustin our plumber was uniformed, friendly, respectful of our home and cleared our drain in less than an hour. Charged what they said they would. Based on today, I would recommend them all day long! read more

Again, they get 5 stars, this time for both fast, courteous scheduling with their office staff and excellent on-site service. I'm appreciative of their work!! read more

Grotesquely overpriced! I had them out to look at a hot water heater that was not working. I was given two options, 1. Fix it for $750, 1. Replace it for $1,950. Having been in the rental property business for some time, I knew that was a ridiculous price. I called someone else and had the water heater replaced for $850. I won't ever call Hoover again. read more