I was in need of only one 10# bag of tile grout to finish our kitchen. I called USA Floors in…read moreRaleigh and spoke with Mathew. He answered the phone fast, was so sweet and helpful and found exactly what I was looking for. It was a bit of a drive for me so I was glad the information he gave me was accurate. I had called so many places.. When I walked in the door, four gentlemen stood up and asked if they could help me. I was very impressed. I was not someone making a $1000 purchase or even a $100 purchase but you would have never know that. They were just as professional toward me nonetheless. I would definitely go back there for my flooring needs in the future. It's hard to find great customer service but I saw it at USA Flooring today. Thanks again Matt! Patrice

We walked into USA Flooring off Glenwood Avenue in Raleigh to be greeted by Sarah Battista. She…read morewas super supportive, knowledgeable and made the process easy. We left the store after picking out what we wanted for several rooms in our house. They sent someone out to measure and within the week, we ordered beautiful carpet to be installed quickly. Sarah walked us through the process and made it easy for us, since we have not bought carpet in 25 years, we needed her amazing service. Thank you!

9 years and 2 houses later, we returned to Richie Ballance for flooring in our renovated kitchen…read more We were grateful to find a remnant piece of luxury vinyl that was large enough for our project and the installation was top notch. Prices are still quite high compared to other businesses in town, but the quality and service can't be beat.

Whenever we need/want something changed or any remodeling done, we always call Richie Ballance…read moreFlooring. Now they have done several projects for us and each time they do a perfect job, so why would we call anyone else. It seems they can do it all and do it correctly and neatly. Phyllis always helps us with colors and Richie and Justin will tell you if they think you may be making a mistake. We didn't even know that they can cover outside steps with a weather resistant type carpet until I told Richie one day about how I hated the brick steps coming into out kitchen from the garage. Richie said, "we can fix that for you" and they did. We absolutely love them. Again, a perfect job!!! This family is simply the best! Kemp and Terry Edwards

We had postponed having our second and third floors carpet replaced because we assumed it would be…read morevery disruptive. After all, our primary bedroom, two offices, a guest room and favorite TV nook had alot if twists, turns, and closets. While shopping at Bell's I learned their installers were able to shift furniture to allow them to do a great instalation with minimum inconvenience. The results are great! The job looks like seamless wall to wall carpet, even with our crazy floor plan. The installers were very professional, in very way and we have enjoyed the new carpet a pleasure from day one.

We hired Bell's to install carpet in our upstairs bedrooms after hearing their pervasive…read moreadvertising on a local news radio station. Overall I rate the experience at a B or B+. The pre-sales consult was good, installers were competent and careful, and the was flooring product was high-quality. The reason the company didn't score top marks was their botched internal communication and execution. We spoke at length with several company representatives and clearly explained our desire to have the squeaks fixed before the carpet was installed. Bell's assured us this would be done, and even said they had a staff specialist who would fix the problems with screws prior to carpet installation. The specialist never arrived. The installers came on the day of our appointment. When we complained to them and asked about the specialist, they spent an hour or so randomly putting down screws before laying the new flooring. Later when we called Bell's they sent an outside consultant. He pulled up the carpet to put in more screws, but couldn't fix the worst of the squeaks, which are now ours to live with.

50Floor did an awesome job. From salesman Matt to installers…read more Our floor made such a difference to our home and it is perfect. Mouldings added under cabinets to floor base mouldings perfectly matched. We compared other places and 50Floor beat everyone!! They gave us super pricing and service. We just can't say enough. I'm definitely having them back to do our family room addition.

Salesperson pleasant and not pushy. Installers on time. Got the job done in a timely manner. Moved…read morefurniture without issue. However, clean up could have been better. (Lots of carpet pad shavings left) Also there is no follow up after the install is complete. I've called and emailed the company several times with some concerns I have and have not gotten any answers back. There are loose threads and some undone loops as well as a couple too-obvious seams. I just can't get anyone to answer my questions.

They have a fair selection of good furniture , some for a decent price. They also have tag sales…read moreevery week I believe

This branch has flooring for 1/2 to 1/3 of the price we've seen it at other places, and a lot of it…read morewas good quality! Really nice to see an option like this. It didn't have the color I was looking for, but a lot of them were still really nice options. They also price their furniture fairly.

beautiful furniture, very good prices. customer service10/10…read more plus offers delivery and finace options.

First of all DON"T BUY FROM THIS STORE, these people are so unprofessional! They appear to be…read moreprofessional somewhat while in store but that is far from the truth. This store is a subsidary of Ashley furniture so you get the furniture without the commintment or customer service. First of all my husband and I went to the store to purchase furniture in March for our upcoiming move that would be happening in May of the same year. We were told in store when we made the purchase, which was financed by the way that everything was in place. We would however have to pay $140.00 dollars but that it could be paid all the way up to the day before delivery. We were told this by the manger and sales rep. Fast forward to weeks before the move I called in and paid the for the delivery and was told that I would hear from Maria on the day of dlivery. My husaband I took the day off to move things to the new location. Around miday I call Maria, who tells me that my order was not placed until to the 23rd of May and that they were looking in the warehouse to accomodate me because my order was not scheduled to be in to the 21st of May and it April 27th currently. i argued that this could not be possible as I made this order months in advance and was assured that there would be no delays. She told me she didn't know why this happened but that the order had jiust been placed. I recieved a part of my secctional that same day. Called back to the store to talk to manager who by the way is never available when you call. Only to be told by Miguel that no order is processed until all the moneys are paid, which is completely different from what I was told to my face at the store. Over several days and communciations with Maria I requested for the delivery to be refunded which she stated that she requested from the cooporate office. She then offered me a vacation package instead of the delivery fee. I acceped but we will reivist that in a minute. On or about May 15th I was contacted by text message from a delvery driver asking if I would be at thome to get furniture which no one called or alerted me that anything was coming that day. I got off work to get the furniture only for them to come with the wrong part of the sectional. The next I got a call from Maria not apologizing for the inconciences but telling me that I could possibly get the furntiure on Saturday if it came in. It didn't of coarse no call no show. Finally on May 20th we recieved the rest of the sectional still with no call ahead just a text message asking if we would be home to recieve it. The level of unprofessionalism displayed thru Ashley Furniture,/ Furniture World is unbeliveable, please save yourself the hassel but if you don't. Don't accept the vacation package it will cost you 300-400 and a fee to access it. SO either way this is a losing situation and they don't care about what you go through. Maria sounds fed up with the crap herself and is not professional or very appologetic. JUST SHOP SOMEWHERE ELSE unless you have to!!!! I will never buy from them or Ashley Furniture due to this situation and I think they ought to to be ashamed putting people through this kind of situation in this economy.

A year ago my wife and I were at the Raleigh market and she fell in love with this table. She…read moretalked about it for a year. It was one of the first things we purchased after moving out of our apartment and into our home. The staff was friendly and very helpful when deciding on colors and seats. They were able to squeeze us in for a quick delivery. We highly recommend!!

I just got my custom office furniture yesterday. It is even better than I dreamed. I sketched a…read moredrawing for what I needed and they created it exactly as I envisioned it. I have other pieces from Rustic Restorations, a dining table, chairs, China hutch, bar stools. I love the solid wood creations. Thanks to Chad and Phil for helping me through the process. The best craftsmanship and customer service! They can create most anything! If you need solid wood furniture this is the place to go!

Could not be more disappointed with this business…read more I approached them with the idea of extending my kitchen island countertop. I did not specify a particular amount of overhang -- only that I wanted it extended beyond the very small existing 12" overhang, and that whatever support was necessary should be included to do the project safely and correctly. I provided photos from the beginning, and their fabricator later came out to take measurements. After measuring, they actually told me the existing support was sufficient for the new overhang. The installation process itself was already frustrating. I took a full Friday off work, disconnected plumbing, and waited at my home all day, only to be told around 5 PM that the crew would not make it and would instead come the following morning. I then had to cancel Saturday plans because I had no working kitchen sink or plumbing and could not delay further. The countertops were finally installed, and I was not informed of any concerns during installation. Instead, hours later, I received a phone call stating the crew now believed additional support was needed and suggested installing L brackets. Fine -- that was coordinated and scheduled. However, when they arrived to install the brackets, they then decided the brackets would not help and that the actual issue was that the kitchen island/cabinets themselves were compromised and needed additional structural support. At no point prior to starting this project was that raised as a concern. Had it been, I would never have moved forward without addressing those issues first. After waiting a week to hear their proposed resolution, I was ultimately offered the option for them to cut the slab back down and provide "$200 or so" toward plumbing costs. By that point, I had already hired knowledgeable professionals who identified a proper solution for the problem they created. What is most disappointing is not simply that an issue occurred -- it is that this project moved forward without properly evaluating the structural implications first, despite them presenting themselves as the professionals responsible for assessing exactly that.

What started as a larger project that needed to be pared down to current kitchen restrictions…read moreturned into a fabulous kitchen and bathroom project! Through it all Steve and Casey provided stellar service and innovative ideas. I appreciate their help!