This shop is simply amazing. I am trying to return to reupholstering after a fifty year hiatus…read more The staff could not be more helpful and friendly. They helped me navigate my options and end up with a sensible approach to my 100 year-old dining chair. The supplies are reasonable and comprehensive. Just a wonderful experience.

I used to stop by Mills Outlet all the time and always loved the experience. It's been a few years…read moresince my last visit, so I decided to make time to visit today. I've always enjoyed walking the fabric aisles to admire the vibrant colors and unique upholstery designs. They usually have great remnants at good prices, but today, I have to say, I was very disappointed--and this will likely be my last visit. While browsing the precut remnants, I noticed an employee staring at me. I moved to another section of the table, but the same employee "coincidentally" hovered near me again. I ignored it and kept looking, determined to find a piece for a special project I had in mind. As soon as I found something I liked, I turned around to see her standing nearby, pivoted toward me, and she commented, "I see you found something." After a long day at work, I was simply looking for a quick, creative outlet to pick up some fabric for my design project. Instead, I felt scrutinized and uncomfortable. As an avid fabric purchaser who regularly shops in fabric stores from Raleigh to High Point and NYC, this was a disheartening experience. Most stores I frequent are welcoming and allow me to browse freely without unnecessary oversight. Mills Outlet, please do better. Your customers come to you for inspiration, not judgment. You never who could be shopping in your store.

This is a review of the Smithfield store only. Went to the "going out of business" sale for…read moreprevious customers. Well no wonder their going out business. The "bitchy" ladies behind the desk must be the reason for it. Stonewalled any questions we had about if they had anything more in the warehouse. Flyer said they were clearing out all inventory including what was in their warehouse. Only had Queen bedroom sets on the floor and we wanted a king. We were told that they could only look it up by specific set number and to check with a sales person. So we did. And what did he do when we asked. Go straight to that same desk to ask. I think she saw who he was asking for and told him the same thing. With a snotty attitude I will add. How were they planning on selling out of inventory when they wouldn't even check the inventory. ‍. We left and after calming down we decided we'd try the Wilson store. TOTALLY DIFFERENT EXPERIENCE!!! Sales man was over the top helpful and checked on inventory. AND we left with a king size full bedroom set that was totally in stock in the warehouse. I'll finish with this, I hate their going out of business after 138 years but evidently there their tired of dealing with the repeat customers.

Overall my own fault for trusting others to be honest. Small town you would think they would be…read morehonest and work with locals. Said made in USA and was made in Vietnam. Asked if Gray or Beige and they said Beige but brought cushion in and still swore it matched beige. Got home and definitely didn't match. (Vision problems). Called hour later and said sorry but not sorry. All to make a sale. Shame on them. Shame on me. And they said the original price was double what it actually was so really no deal. Loaded into my car and ripped tags off so I have no tags. Sneaky and disgraceful.

My family and I traveled from Los Angeles to see Zaki and buy rugs for our home in Virginia. The…read moreexperience was one we will never forget. We immediately felt at home with Zaki, his wife, and his staff. They took the time to walk with us throughout his immense showroom and explain the histories and details of his one-of-a-kind rugs, of which there were thousands. The prices of the rugs were more than reasonable, and Zaki is donating his earnings to an incredible cause - a charity focused on building orphanages and educating underprivileged children in Pakistan, where he grew up and has worked for years to give young people opportunities. Suffice it to say that we left High Point feeling wonderful.

If you are in the High Point area (or anywhere else in North America, for that matter), and are…read morelooking for fine oriental rugs, you owe it to yourself to visit Zaki. His selection of rugs is unsurpassed, his knowledge is encyclopedic, and best of all, he is one of the finest human beings that you will ever have the pleasure of meeting. My wife and I have purchased several rugs from Zaki in the past 10 years, and we have likewise guided relatives, friends and neighbors to his showroom. I could go on for thousands of words about the incredibly vast selection of rugs, the heirloom quality of their construction, and the beauty of the designs, but words cannot convey the true impact of spending time with Zaki and his team. Like most of his clients, we were profoundly saddened to learn that he will likely be closing the showroom in 2020, in order to focus on his incredibly generous charitable endeavors, working with children in his native Pakistan. There is only one Zaki, go there now, while you can!

This store is a true design gem (not just in North Carolina but nationally - especially due to…read moretheir robust online offering and incredible design industry knowledge) and the owners (Ivy and John) are absolutely amazing in every possible way - truly the sweetest people. As a principal designer (with a key focus on interiors) at an award-winning national practice, I have worked with countless retailers, supply houses and interiors consultancies. Without question, these folks are my absolute favorite supply partners and I work with them every possible chance I get (note that they also offer trade pricing should you happen to be an architect or designer). Over the years my wife and I have bought several pieces from them at various price points and have always been impressed by their level of service, responsiveness, kindness, enthusiasm and overall product (and industry) knowledge. I truly cannot say enough great things about either the store itself or the people behind it.

I can't speak for the in-person experience since I ordered online, but from my email engagements…read morewith the founder of Palette & Parlor, Ivy Simon, I have to say this was my most fabulous buying experience. I had purchased an item that turned out to be unavailable until October and while Ivy could have let me wait, she actually emailed me within 24 hours of my purchase to give me a chance to cancel the order if I didn't want to wait. I really appreciated her gesture and ended up keeping the order. She was very responsive through the entire process and I can't rave enough about my experience. Thank you Ivy and as I had let you know, you have a lifetime customer.

A few months ago after much hesitancy, we decided to seriously look into purchasing an oriental…read morerug. Remembering the ad we had seen in the N&O, I called Persian Carpets. Steve Williams answered & gave directions to the shop. We live 1 & 1/2 hours away. Within an hour of our first visit we were leaving with a wonderful rug for the dining room. Steve had guided us through the process faultlessly. Of their thousands of rugs, Steve found just the right one. The experience was delightful, fun and the rug was perfect for the area. Since then, Steve has helped us with other rugs. And we have also gotten Barak's valuable input. Without their expertise we would not be as pleased as we are. Through Steve we know exactly where our rugs were made, their designs and how to care for them. What a great experience! Yes! Who would have ever known!

Excellent selection and knowledgeable Team. There rug cleaning services are unparalleled. We love…read moresupporting LOCAL BUSINESSES!

Ordered a rug recently and it arrived quickly. The rug is exactly what I wanted. They have an…read moreextensive selection online to choose from. They also were professional and pleasant to deal with.

They cleaned and repaired our thick Asian rug. Picked up and delivered. Helped move furniture in…read moreplace. Friendly and professional.