I had a very good experience here with Dr Kaluzney who completed my cataract surgery. During the procedure he recommend a consult for a procedure to correct my 'droopy eyelids'. I met with Dr Tomasko he confirmed I was a legitimate candidate for the procedure. My eye sight was improved but my sagging eyelids created additional challenges for better vision. I play a lot of golf and I was losing a lot of golf balls. Everyone I came in contact with through both surgical procedures were professional and nice and able to assist and answer all questions. I highly recommend this place, they work well with Blue Cross & Shield. read more

Treatment for macular degeneration has been continuous since 2017 with ocular injections every 7 or 8 weeks. The care has been excellent. Dr. Steven has been both skillful and generous with on-going conversations. The staff are exceptional. read more

I had a really good eye doctor for 20 years or more. But she retired. I moved to huntersville office since it was extremely difficult to get to appointments at Waverly on time. I went to huntersville office once, dealt the nastiness receptionist I have ever meet, and will never go back there. Now I am almost retired with no car and there is no public transportation to Waverly from huntersville. It has been extremely difficult to deal with all of these offices in terms of getting appointments, meds. The doctors are fine but the office practice is awful. The last appointment i have i tried to call for 4 days and could get anyone. I had to call the eyeglass center who put me through to the receptionist. I am trying now to cancel the appointments for monday and Tuesday but there is no way to leave a message by any means. Can anyone tell me how to leave a non emergency message with these awful people? read more

Well qualified physicians, appointments run on time, check out is efficient. nice eye glass store to choose glasses from.

The worst experience I've had at a doctors office, and I've had surgery seven times. The staff is rude. They act like they're doing you a favor. All they want is your money. The surgical coordinator Fallon Adonai has the worst attitude of anyone I've ever experienced at a doctors office. She is incapable, inept, rude, has chronic halitosis, and overall is unqualified to do her job. She should be working at the DMV. I called her three days in a row every morning, Monday, Tuesday, and Wednesday. Each afternoon I also sent emails hoping that might be her preferred method of communication Not one response. I finally had to go to the office to try to meet with her, And was even treated with more disrespectful attitudes. I sat and waited for 15 minutes for her to finish up with a patient, when she did, I stood up, approach her nicely and asked her if she had a minute. She said she was busy with patients which I understand, so I asked her if she would open up her calendar and tell me a time that she would have 10 minutes to meet with me over the next few days, I was told she didn't have time to do that either so I politely asked her again, you mean you don't even have one minute to look at your calendar to set an appointment for me to meet you on another day, even though I've called you repeatedly and emailed you? Which she answered I've already told you I will call you later. To which I replied, you've not called me back yet, what time can I expect your call today. She turn her back on me, went into her office and close the door in my face. As I sat there for another hour waiting to meet the doctor and or the office manager to discuss my concerns and the way I'd been treated, during that hour not one single patient when into her office, nor did I ever see her on the phone. She displayed how lazy and disrespectful she is. She wouldn't even take 1 minute to look at her calendar to find a date and time that she would meet with me. And when I addressed it with Dr Kaluzny all he did was defend her. It's obvious the staffs poor attitude is due to lack of training by the doctor. I did not have my surgery done there, I'm now looking for another eye doctor. Do yourself a favor, don't ever go here. Believe mine and the other reviews. read more

Staff was very rude. The front desk is your first impression and I've never seen a front desk be so rude for no reason. I don't think I'll stay with them an office. read more

If I could give this location a 0 I would . The optical staff is extremely unprofessional, uncoordinated, and the list goes on . My son should not wait three months for 1 pair of glasses. Everytime I call to follow up , I never receive a call back . When I do get someone on the phone everyone story is consistently changing and no one can tell me where my son's glasses are . I will not be back one my son's glasses are in my possession. Do not come here . read more

The lady at the front desk was extremely rude and seemed annoyed that she had to help me. The doctor I had seemed like he was in a rush and only spent around 4 minutes with me before giving me what seemed like a random prescription. read more

My children and I have been going to this Horizon Eye for years. But I won't be back. I was asked if I wanted a dilation of my eyes and initially I said no. The nurse then told me they wouldn't be able to see my eyes and she recommended I get my eyes dilated, so I agreed. When I got back to the room, the Nurse asked me if I wanted a medical appointment (since I was having a problem) or if I wanted a regular eye exam. For some reason they now bill those two things separately. I don't know if it's just this office or if I have weird insurance. Regardless, before they would let me leave the office they made me pay for the dilation that THEY recommended! I tried to tell them that I have insurance soI don't have to pay. Forget it, they were not having it. I didn't feel like they were fair. Along with that,the doc I saw had the personality of a gnat! I know that not nice, but he was not friendly, he was not nice and he explained things to me so fast that I still couldn't tell you what he said. So I am going to a different eye doctor. One question the doctor asked me is " if you're having problems with your cornea, why would you not ask for a corneal specialist When you made this appointment? And I said I didn't know I was supposed to. He said You should have asked for that. And I said I don't know his credentials specifically but if I call and say I'm having problems with my cornea, shouldn't the nurse I'm talking to schedule that appointment with a corneal specialist? I'm just a patient. I don't know who I do or don't need to see. Maybe that's stupid of me, but as a doctor, why would you blame the patient for seeing the wrong doctor? I found that to be rude and offensive.. and again, I will not be be back! read more

I am very disappointed/ I simply need contacts refilled and I am being told go online - buy them out pocket while I have coverage to get contacts for free via my healthcare insurance I have been a regular using your offices for 22 years! So I go online to place an order and pay out of pocket to get contacts/ YOU have NO INFO OF MY PRESCRIPTION AND YOU HAVE NO EYE EXAMS FOR ME? This is unprofessional and not acceptable. read more

Every time I come to this office the front desk staff is very snappy and rude to most of the patients checking in. It's been this way for the past several years and had gotten worse since Covid . I love my Eye MD and his staff but unfortunately the front desk staff starts my visit on a sour note . read more

After delaying going to the eye doctor for years, I finally scheduled an exam with Dr. Marvin. I was happy to see when I walked in that it was clean and orderly. The receptionist was extremely nice. I had to wait a max of 5 minutes before going back to the exam room. The woman (technician/nurse?) was very conscious of the fact that I was uncomfortable, I have a major phobia of my eyes being touched and she was patient. I never once felt like she was annoyed or fed up. Dr. Marvin was wonderful. He made sure to answer any questions I had and made me feel at ease. I needed a prescription for glasses-the optics shop in front was great. The woman working helped me try on and pick out several styles until we found one that we thought looked nice on me. I ended up with a pair of Gucci frames that were very stylish. I had a nice experience here, I would recommend Horizon Eye Care! read more

Horizon Eye Care - My new glasses, thanks Horizon Eye Care! - Optometrists Near Me - Charlotte, North Carolina

I usually only write positive reviews but I have been so disappointed in the care and professionalism. My daughter had an eye appointment with Dr. Daugherty. We waited for over 2 hours and he spent less than 10 minutes with her. He was not patient and diagnosed her as 20/20. Two weeks later at her pediatric appointment she had another eye screen and they said she was 20/40. We went to CEENTA and they confirmed the 20/40 and she now has cute glasses for school. I called Horizon multiple times to discuss the problems and never once received a call back. I understand people have off days but the very least they could have done was call me back, reschedule my daughter with a different doctor and recheck her eyes. It is just bad customer care. read more

i went in for annual appt. i told them i was self pay and they informed me cost would be $210 for the exam and doing optic test without drops. I then got a bill for an additional$194 that included services not requested nor provided. They lost my business. Beware of bait and switch type service. Horizon just be honest and upfront. it not only is the right thing to do but it always pays dividends in the long run. read more

Horrible horrible practice. Pathetic customer care. My daughter's appt was at 9:00am and they made me wait till 11:00. More than 2 hours wasted. Had half day wasted at this practice. They really need to organize themselves and have more customer caring staff. My daughter was crying and was cranky and I asked if I could give her the lollipop kept at the front desk to my astonishment they refused saying it is only to be given after the checkout. read more

I have been to this doctor two years in a row for my annual eye exam (Dr. Marvin). Either I go on the busiest days ever or they are always running late. My other "routine" annual doctor's visits take about 45 minutes max - here I spend an hour and a half. Ouch! Keep in mind most of that time is just waiting around, I only see the actual doctor for 5 minutes tops! It's hard enough to get away for a doctor's appt during working hours, but spending 2 hours out of my day just doesn't work for me. I will be looking for a new eye dr who can have me in & out in a reasonable amount of time. read more

My daughter and I both go to Dr. Paul Marvin at Horizon Eye Care in the business park across from the Arbo. He is a great eye doc and I actually enjoy my visits here. The staff is friendly and helpful as well. I have always been blessed with good eyesight, so I don't have glasses or contacts. However, Lauren got reading glasses back when she was in HS and we found that they have a pretty good selection of frames. She has always been able to find the perfect pair of glasses to fit her facial structure and her style. read more

WORST EYE CARE ANYWHERE! I took my two sons for an eye exam and received the worst service and care you could ever expect in addition to paying for a service we did not receive. My 8 year old son has been wearing glasses for 3 years now and during the exam was told he has Amblyopia. I asked what it was and he told me that it's when one eye has worse vision due to the "wiring" as he called it. I asked him what can we do and what's the next step, he said there's nothing you can do. Can you imagine being told that your 8 year old son will forever have limited vision. I have since called several other eye doctors and they laughed and were horrified that this is what I was told. They said that there are several options and procedures to start in order to help his vision in that eye. While the other son who's been wearing contacts for 3 years was given a new eye glass prescription but nothing discussed or needed for contacts however I was still charged $70 for a contact consultation. TERRIBLE ALL AROUND! read more

It's the end of the year and I've got insurance money to spend on glasses. I already have a prescription, so I walked in solely to find glasses. Several people looked up at me when I walked in and even though I smiled, it was not reciprocated and I was not greeted. I stood around for a little while and then went over to the wall to check out glasses on my own. After several minutes, no one spoke to me and I didn't find a very good selection of frames so I walked out. No one acknowledged my exit either. Great customer service, guys. Everyone is clearly thrilled to be working there and loving life. read more

Our family has been going to Horizon Eye Care since 1996. We took our 15 year old daughter in today for a check up. Everyone we encountered during our visit was friendly and helpful. Our wait time was minimal. Dr Hustead took her time examining our daughter and putting her at ease. She was great at explaining the results of our daughter's exam. It was a very positive experience. read more

I went for a new patient appointment. The wait was not long initially but only because they do your appointment in stages where the tech does 90% of it and the Dr does about 10% of it. The paperwork had my name printed wrong and all of a sudden that became my fault. I had to be clear about wanting a glasses script and a contact lens fitting. My insurance paperwork (that I brought with me) said a contact lens fitting would be covered but I had to specifically ask that it be pre-approved. I wanted a contact lens fitting. The nurse went out of her way to ask the contact lens nurse to get a pre-approval in order for that to be done. Dr. Hustead barely looked at me, did not introduce herself, and did not address the contact lens fitting. She just re-wrote the script on the box of lenses I gave her to show her what I had been wearing. I assumed she was going to do her own assessment for my contacts since I specifically asked for it and gotten the pre-approval. I asked her about doing the PD distance and writing it for me and she quite abruptly told me she doesn't do that, the tech does and there is an additional fee for it. So much for customer service. I felt like I was just there with everyone else getting shuffled through so they could get my insurance payment. I understand it was the end of the day. I understand the office was running behind (but really when is one not running behind). Let's just say bedside manner is less than desirable I saw Dr. Hustead for all of 5 minutes. I just hope my script is right. I'll look for another eye dr. read more

I do not like the new location. There is way too much traffic and it is hard to find. The traffic is only going to get worse. The front desk staff cannot compare to the nice woman who worked the front desk for years at the Arboretum location. The nurse? who took my information in the examining room should have been nicer. read more

The office was clean and the staff very friendly. Dr Brewer was absolutely HORRIBLE!! She spent maybe 3-4 minutes with us and half of that time was making fun of how my son's eyes looked "oversized" and that if he got contacts he wouldn't "look so awkward". Something my teen didn't need to hear! I was shocked and so angry she would belittle him! When we walked out of the room she was standing there on her cell phone (which we clearly pulled her away from to begin with). Her assistant was so nice and clearly so embarrassed that she tried really hard to make the rest of our visit pleasant. She was great. I don't normally write reviews but this really bothered me and I feel like I need to share our experience so you are aware before you decide to subject your loved ones to a similar experience. read more

We saw Dr Marvin here when my son had a red eye and found him very helpful. All the staff was nice. We were seen very fast and my son's eye is fixed! It was my son's first visit to an eye doctor and he was somewhat frightened. Dr Marvin is very good with kids and was funny as well. He really put us at ease. read more

Went for a new patient visit. Staff was professional and friendly. They were busy and effectively managed the volume. They took the time to be sure I was comfortable with my eyewear and didn't force the highest price items. Rare to find quality service. read more

Coming from the northeast, I know good doctors and these doctors are the best eye doctors in the area, hands down. Dr. Ridley, Dr. Weidman and Dr. Gaskin are the best, they all have extensive training and work with one another and they have done surgeries on my eyes, and all went great. I have waited in the waiting room for long periods of time but they take emergency cases in first and I was one at one time, so I don't mind waiting, they are the only eye doctors in charlotte I would trust. I went to charlotte eye and ear originally and one doctor diagnosed a torn retina incorrectly and then when I saw their retina specialist, he told me to go home and lie down on one side till the morning. My sister thank god found Dr. Ridley who immediately did laser surgery in the office and when that didn't work she told me to go straight to the hospital, she reattached my retina and the eye is perfect. Dr. Weidman is now my doctor who I feel is better for me, he has done laser surgery on my other retina and is dedicated, caring and always will see me if there is an issue right away. Please don't knock Horizon eyecare, they are the best Doctors and even better than the Mayo Clinic doctor I saw in NJ. read more