Must be fake reviews as they are rated so high. No chance. $49 trip charge, $126 to install a washer which became $700 to install a new faucet. DO NOT USE THESE GUYS IF YOU VALUE MONEY. read more

Water was dripping from the faucet of our soaker tub and tech. replaced the hot and cold water cartridges. Unfortunately, this didn't fix the problem and water was still dripping. Tech. then informed me that the problem was in the faucet, and there was no way to get to the faucet because it was tiled over and tiles would have to be removed to access the faucet. This would require major work and construction. The cost of the cartridges were $300 each and labor was $295 for a total of $895. He told me that I could just shut off the main water supply to the tub until I wanted to use it, and then just turn it back on. I told him that I would just keep the hot and cold bath tub valve shut off completely and not use the tub again. I did not pay the invoice since the repair was not fixed. My wife and I take showers and seldom use the tub anyway. This service call to Horizon was made back in June of 2015. Last week we had a plumbing problem and called Hopkins Plumbing & Heating. One of my neighbors remodeled her kitchen and Hopkins did all her work. She was very happy with Hopkins and recommended them to us. I mentioned to Brian, the owner, about our problem with the soaker tub and he asked if he could just take a look at it. He said that the cartridges were replaced but not the little screws and rings that cause the leaking. He went to his truck, brought back some small parts, turned the hot and cold water valve to the tub back on, and guess what? NO LEAKING. It's been a week now and not a drop of water has come out of the faucet. He also told me that the cost of the two cartridges cost $5 each. Horizon charged me $300 each. Brian did not charge me for the 5 minutes he spent on the tub. I would have paid Horizon the $895 if they fixed the leak. Obviously, this seems like a complete rip off, but I guess they have to charge these rates to pay for the millions they spend on advertising yearly. read more

Meg from Horizon Customer Relations called me and explained the pricing process to my satisfaction. She listened to my complaint and suggestion and I am pleased with the result. The work itself was more than satisfactory. read more

UPDATE - Horizon followed up immediately following my initial review. A third technician was sent to look at our system. He took the time to take photos and while there was indeed some rust from the flooded humidifier, the system is not in danger of failing us. In speaking to the third technician to show up, I believe that the difference in what I was told reflects personal bias of the other two technicians and what they would do to remedy the issue, if anything. I commend Horizon for sending a third person to resolve things and I do feel my original issue was adequately explained. read more

The tech was on time explained everything so I could understand !!! Was very professional did an excellent job and would recommend him again read more

Terrible, overpriced, sneaky company. I got an estimate for a new heater and they come out and tell me the price which is sky high. My uncle used to work in HVAC and I had an idea of what I should pay for a new heater and they were about $1000 over that range. The guy seemed perturbed when I told him straight out that price is too high I'm going with another company, why would he be offended? I was just getting an estimate anyway. But the sneaky part comes in when I wrote a bad review here on Yelp. The guy from horizon contacted me and I said no thanks bud, your prices are so high cause you're paying for all that stupid advertising. Then now a few days later I get an email that my Yelp review was deleted because other members of the Yelp community felt it didn't have enough detail. It seems to me these horizon people were the ones who had a problem with the review, and they did their best to get it removed. So here goes another 1 star failing grade for you horizon services, for being overpriced and sore losers. read more

Horrible . The guy who showed up at the house to quote me for the new system was very rude. Instead of explaining what should be done with my HVAC system and how much it would cost, he started strange questioning to see how deep was my pocket and not focusing on what's really needed to do the job. I would not want this type of guys anyway close to my house. And you dont want these people to come and do servicing . Extremely poor customer service. Stay away from these guys. There are others who really work hard to earn your business and provide you proper customer service that you deserve. HORRIBLE HORRIBLE HORRIBLE ! read more

Generally, Horizon did a good job with an efficiently working system, albeit expensive (and $29.00 bank fee to pay over time which we didn't know about until after agreeing for them to do the job). It was during the hot spell this summer, and they were available within a reasonable amount of time, realizing others in the same position (it had gotten cooler those days). When they came to do the job, I asked the worker doing the air conditioner to block mouse entry holes, detected by the inspector when we bought this house 2 yrs. ago. (Was this an unreasonable request (?) as this would be the time to be able to do such.) He didn't respond when I asked him to do this. Several months later, I added a mortar mixture, where my fingers could reach under the piece that held the unit but not before my mother (who came to live with us a couple wks. before) spotted a mouse in her bedroom; she specifically asked if we had mice because it was always a battle in her prior homes. We hadn't had any mice before this, and I told her so, (likely due to our cat) but I'd found a squirrel skeleton atop a bin. My advice is to train your workers to LISTEN with great care to the concerns of your customers (and tell us you've taken care of it or not) and not just be pros at what it is you do because it will haunt all of us later. Thank you. read more

don't ever hire horizon to get a new tub. they butchered our whole bathroom - all the walls are chopped away and the floor too. plus the tub is so cheap looking. and wait, it was $4,700 never hire horizon! read more

Beware this company will price gouge,use scare tactics and flat out lie to you.Do your research on this company. They will never be in my house again.Don;t fall for the 9.9% interest deal it basically doubles your price on top of the price gouging. read more

Weve had an absolutely horrible experience with Hirizon Services. We purchased the PPP Gold service agreement on 12/8/21 which includes "priority service." What a complete waste of money! Our furnace stopped working Saturday night. We were given an appointment between 10 pm- 2 am that night. We waited up half the night - freezing with no heat in the house; they never showed up for the appointment. We called the main number at 2:30am only to be told there was a "mix up" and their tech went home so no one would be coming out. The technician then called and said he had the part we needed on his truck and could fix the furnace in the morning. A technician came Sunday at 10:15 am and within 10 minutes advised us we would be better off replacing the unit costing anywhere from $6-12,000. My husband asked him to just replace the blower motor we needed; the tech said they'd order it and we'd be called Monday morning for installation. Note, we still didn't have heat; the temperature was in the 20's. The next day, I called three times and my husband called once. We were given a run around and lied to. One person said the part was ordered and they were waiting to receive it. The next person said they didn't know the status, another said they were trying to determine the part number so they could actually order it. Earlier they said it was ordered, it was not. We were told there's "nothing more they could tell us" and we'd just have to wait for the part- they'd call us when it arrived. Keep in mind, at this point we were without heat for two days with outside temp 30 and inside temperatures in the 40's. Tuesday - not a single call from Horizon. They knew we were without heat and absolutely cared less. We could no longer wait in a house with the inside temperature at 48 degrees for days. We called amother local company who came immediately, found the part and repaired our unit within a few hours and more than 60% less than Horizon's quote! Here it is four days later and still nothing from Horizon. Thank God we aren't waiting on them to "find" and replace the part. We feel they were hoping we'd say just replace the whole unit when we got cold enough. We should be refunded the cost of their useless service agreement. We did not receive the service they claim to provide when we purchased it. It is unbelievable to us how we were treated and how much they don't care if their customers are cold and without heat in the middle of winter. Do not use this company! read more

I just had a service appointment with Gary B. from Horizon and he was excellent. He was able to quickly fix my leaky bathroom shower and this was despite the rusted screw in the handle. He was upfront with the pricing, upfront with what to expect regarding the repair, also very knowledgeable and efficient. This is my third time using Horizon and I am never disappointed. I know I will be using them again in the future, hopefully not to soon though! read more

This was our first experience with Horizon and we are thrilled. Jared first came to check our AC unit and advised some problems with our AC and furnace. He was thorough -- and equally patient explaining the issues to us. Later that day, Phil came out to explain options for new units. Again, he was patient and thorough. By Saturday, the whole crew was out to install a totally new system. Joe, Jeff and the rest were incredible. Timely, clean, respectful, through, etc. We had one issue with an incorrect water heater model, but it is being resolved. We couldn't be more pleased and will definitely use them again. read more

I have never used the services by Horizon however, the reason I am reviewing them is because there radio advertisements are relentless. Every couple minutes on my morning commute, "hey! is your HVAC system broken or outdated?! No? Don't worry, we have another commercial coming down the tracks in two minutes just for you! Oh, and rest assured, the ad will be just as useless to you as it was for the past god knows how long!" Going off the sheer amount of ads they put out, I imagine you are not getting the best price for the HVAC service and they probably charge the shit out of you for basic stuff. Gotta cover all those advertising expenses and then some to make profit. If you do some digging you can find the reviews out there with people who know what they are talking about HVAC and explain their experience with this company overcharging. I found like 3 just from looking up and scrolling through some reviews. Do yourself a favor, go with a local company by google searching an HVAC service, near you and find one with like 50 google reviews and at least a 4 star rating. The companies you find just by google searching are surely going to be better because guess what, they dont have to blow extreme amounts of cash on advertising like this comapny does. Those ads don't pay for themselves and I know that Horizon is not just eating that cost. I for one will never use Horizon and always steer people away just from shear hatred of their advertising that ruins my commute on a daily basis. I could go on but at this point Horizon is wasting my sanity in the car and now my time at home typing this review. Screw your service, screw your ads, and screw the cookie cutter business response you give to everyone. read more

Disappointed! Called them to do a 49 tune up and ended up paying $180. Young kid showed up a tried to sell me several servces (insisted) until I stopped him and firmly said I was NOT interested. In additon he said that the previous company put too much refrigerant and it needed to be removed. When i inquired for the price he said they do not do that but they would do it for free if i get a stupid yearly maintance that really has no value. I am psst off! read more

They never come through in an emergency. Their commercials and ads are false, per my experience. Third time I've called on a weekend in two years and, yet again, told I will have to wait until the next day. read more

They send a salesman who can make repairs. Heater wasn't staying lit, tech says in 5 yrs with horizon I never saw a heater with a pilot light. OK then these don't break too often compared to new pilotless models? He laughs ok let me try to light it, does it wrong and says see you need a new heater. Let me teach you how to light it properly, he then understands I know what's going on. He does it the correct way and says you need a new piece here. Replaces it and leaves. $140 vs a new heater. I get a call and they leave a message asking for me by my first name. I return the call and says it's Vincent. They reply Vincent who? I ask if this is horizon and they say MAYBE. VERY SHADY VERY UNPROFESSIONAL. I cancelled all dealings with them. read more

I have used Horizon Services many times and have always had professional service done right and efficiently. They are not the cheapest plumbing/heating/ac service , but you do get what you pay for. read more

Our experience with Horizon was fantastic. Can not say enough nice things. Professional, courteous, and quick. They came out right away during a heat wave and we were not even established customers. Very reasonable prices, cheaper then any of the other places we called. Absolutely love them!!! Highly recommend. read more

Horizon was able to come out the same day I called and arrived during the time frame that they said they would arrive. The technician was very polite and helpful even offering to install a new thermostat for me at a reasonable price. While I didnt take him up on the offer he educated me on the current issues I was having, got my central air working again during a heat wave, and signed me up for the yearly maintenance check ups for a small fee. The cost was a little higher than I wanted to pay and higher than what others quoted me at but they were able to come the same day and get me running again! I also was able to print out an online coupon and saved some money there so in the end it kind of evened itself out. Obviously I will use them again because I signed up for the maintenance package so it wasnt a bad experience. Another side note about the technician, he was very thorough about cleaning up behind himself and even gave my system a good cleaning. read more

Biggest rip-off...just hoping to spare any new customers the "membership" speech and incorrect assessment of a simple issue. They gave me two prices...$700 or $900.. because ,(they said) my toilet had to be completely replaced. Ridiculous. My daughter replaced the flow valve and stopper for less than $15. AND I was charged $50 plus tax for the visit. I'd be happy to send anyone a copy of the estimate. I'm reporting them to the BBB. The one star review is generous. DO NOT USE THIS COMPANY. I want my $50+ back. read more

A Horizon technician came out to diagnose and replace a thermostat. The job was performed efficiently and the technician was personable. But the price was extremely high! To be fair it was Sunday on New Year's Eve day. That said, the initial quote he gave was $191 installed not including the dispatch fee. He charged me $424. This was after a long sales pitch regarding service membership which I refused. Also, he asked me to post a review on Horizon's website while he waited. Last but not least, he replaced our hardwired programmable thermostat with a bottom line battery operated device. I later found the copper wires that were removed and pulled down through the wall balled up at the base of the furnace. So here's my takeaway. I feel like I got bum rushed. I blindly paid without asking for a thorough explanation of the cost and inspecting the job itself. I've learned a costly lesson and will certainly NOT call them in the future. read more

Called for service today. Nice guy came out and gave me an estimate for repairing a wax ring and reset on a toilet and to repair tank leak said to be a failed class 5 flapper so estimate for these was written as follows: Ring & Reset $378 and the flapper seal $101 a total of $479 with a note that should the Closet Flange be bent it will be $626 for the reset. This was outside todays budget so I declined the work based on that the technician who identified himself as a senior technician noted our previous use of Horizon and three previous service calla, one a simple sink faucet replacement that cost over $600 and took three visits for it to not leak, and a frozen main drain when the technician traced feces thru a brand new wall to wall carpet (so much for the booty advertising) So being what the company is obviously all about they are better sales people then technicians he said well since I'm here ill do the seal repair reduced to $51. so I agreed and so far its working. Heres my main point that what was supposed to be $101. took him exactly 4 minutes so he was at the house all of 24 minutes. doing the math I must tell this story to my friends currently getting a technical education... keep going because I know a lot of people that have college degrees that don't make $1.68 a minute or $100.80 an hour. Its obvious all Horizons focus is advertising. read more

Had a fantastic experience today with Horizon, from start to finish. Call to schedule the appointment was quick and easy, dispatch was friendly and accommodating. Our technician, Steven S., was awesome - VERY thorough, patient, and efficient. He even had us laughing throughout the night - during what kinda should have been a nightmarish process (that wasn't at all!).The best part about this (other than Steve) was the fact that we paid exactly what we were quoted - which was about 12 hours before the service was done (and this was a bitch of a service!). I absolutely would recommend these guys to anyone in need of repair work. I notice that the customers that seem dissatisfied here on Yelp are primarily HVAC customers. I cannot speak to that as I had a sewage line issue, but I will say that NO ONE can ding these guys for customer service. Every single comment on here was personally responded to (yes - I did that much research today; I literally read them all). Sorry haters - to me, that says something about a company and their commitment to their clients. Satisfied or not, you have to give them kudos for that. I do have one small bit of critical feedback... Change your website's review section to include all reviews. Currently you only display positive, glowing reviews. Display the negative ones too. Your persistent, unwavering dedication to customers satisfaction is undeniable and one of the best things about your company (at least from what I can see). Show them how you handle the tough critics - because you do it well, and you do right by people, and people should see that. read more

I scheduled an appointment with Service Mark who has been servicing my heating and air conditioning systems for 15 years. I made an appointment six weeks in advance for late November, and was stunned to get a call from Horizon Services 40 minutes before they were scheduled to arrive at 8 a.m. telling me they were not coming because they no longer service the downtown Philadelphia area. Hello? What? Horizon merged with Service Mark, and no one at Horizon bothered to call Service Mark customers and explain this well in advance. This is NOT how a well run, customer-focused company behaves. I would have expected much more advance notice and a few leads on what companies do operate in Philadelphia. It's unlikely my heating system will be serviced until sometime in January. Don't use these folks. Bad! read more

First time using Horizon services. They came out the next day. Thought our oil furnish was making an odd sound. Our Technician was Lee. He called and verified his arrival time which was nice. Lee was very polite and is a dog lover which was a bonus point. It was great to be able to let my dog follow him and not have him locked away. Lee was very honest and found no issues with our unit. Our oil furnish is 40yrs old and every year we have something fixed. Lee noticed we have a gas water heater and made some suggestions on converting to a gas unit. We were very interested to hear how more efficient gas is to use. We had a great experience and have scheduled another appointment to learn more about our options. Thank you Horizon and Lee. read more

Second experience using Horizon Services and both of the technicians that came to my home were extremely professional, polite and provided up front pricing. I will admit that the price to repair a toilet was high, but customer service addressed the pricing and I am a happy Horizon Services customer!!!! read more

Called them Saturday at 3 o'clock to fix a clogged toilet and the best they could do was schedule an appointment Monday. I will never call them again. read more

I contacted this company in May based on receiving a deal for a tune up/maintenance deal. The technician, initials O.W, was very nice. He tried to sell me on the membership and to replace furnace. He said I needed a new blower wheel, which he came to install the following week. The furnace didn't make a loud sound anymore. I was happy. That same day, he tried to sell me on a new dual capacitor. I declined. In July, the furnace leaked and water came down the ceiling of my 1/2 bath downstairs. (Furnace is on the 2nd Floor). I contacted Horizon and said that I had just had a tune-up/maintenance done in May. The customer service rep said that if it was due to their fault, there will be no charge for the visit. I had no AC for 3 days. When another tech finally came out, he said the furnace coil was dirty and that it was an extra charge and the condensate/drain line was NEVER done. The failure to do the drain was why I was having the leak. I keep my receipts and O.W. put that the coil was clean. The coil was also part of the checklist on the AC & Heat pump maintenance sheet. How is it an extra charge to clean the coil? The new tech did everything that was suppose to be done. This time I did have my husband in the house who was making sure this guy did the job. We were not charged for the work that was never properly done in the first place. That mistake cost us more because now I have to repaint and fix the downstairs bathroom ceiling due to the leak. I guess it depends on the technician. Is there lack of training, work ethic, or did this guy think I was alone and wouldn't know better. You let someone in your home hoping that they will do their job. Since this review, Horizon's customer relations dept called several times to make amends. They did! read more

Complaint Detail / Problem Complaint Type: Customer Service Issues Problem: Horizon replaced my HVAC system there was no issue with installation the team completed this in one day showed up on time and were polite, professional and fast they were here at 7am and gone by 4:30pm. The complaint I have is with the poor customer service post installation. 1. According to Horizon I was entitled to get a rebate check for the amount of $625 from Lennox and instead received a $375 reward card 2. The reward card has a monthly fee 3. My name is spelled incorrect on the card 4. I called to speak to someone and receptionist told me she would pass the message on 5. Receptionist also stated that the rebate is actually $375 from Lennox and $250 from State of NJ 6. I asked her why I couldn't speak to the "rebate" department directly and she told me they are too busy, I would have to wait 7. I asked to speak to a supervisor and was told no one was available This customer service has much to be desired post installation as I was able to speak with "supervisor" immediately when I was purchasing this system and they did not have issues with being "busy", nor did they they have issues with cashing my check immediately. I was told pre-purchase that there is always a supervisor available guess that is before cash is received? I did tell the receptionist I would not be giving good review and she did not care. read more

Unfortunately, the boiler for my furnace stopped working on the Friday after Thanksgiving. Called Horizon and they sent someone to look at it. The repair person inspected the boiler and said the gas valve was faulty and quoted a repair of $1123. He also recommend that since the boiler was 18 years old I would be better off replacing vs. repairing. So, another individual visited the next morning and spent an hour evaluating the system and quoted me two options of $8491 and $9394. Fortunately, the problem was interment and I was able to get a second opinion. The other repair technician noted that the burners and pilot were very dirty and just needed a cleaning. For less than $200, I have my boiler back working better than ever. read more

I just spoke to Paul who addressed my needs to service my condo. He was very professional and attended to my requests for service. I did call another phone number first but it went to Voice mail. Luckily Paul answered the other number and we are on our way. read more

It's simple. You get what you pay for. A higher quality service and professionalism isn't the cheapest. These guys are good, but you must pay for it. This business charges by the job and not by the hour. The work they performed in my home is now warrantied for two years. Horizon can become quite expensive for big jobs or complicated work, but the simple jobs are still competitively priced when using their coupon. I suggest obtaining their coupon or some sort of discount first. That is what I did and it was honored with no problem. Beware of unpredictable discoveries (unknown corroded pipe etc.) or complications that can arise while doing the simplest jobs. More work might need to be done than you anticipated and then you are on the hook for a lot more money. Fortunately, these guys were skilled enough to fix my leaking supply line which was very challenging to access. They did this without cutting or soldering which kept the job simple and reasonably priced. These guys demonstrated their skills with professionalism while saving me a lot of money. I am very appreciative to Horizon. read more

Absolutely a rip off. Do NOT use this company. My AC was not working so I called them based on the rating they got on this website. The people who rated them well here must either be family and friends or very rich and able to throw thousands of dollars away. First, they were 2 hours LATE with no call until the very end of their window. Then they took a look at the AC and said there was NO WAY for them to tell what the problem was until they started fixing and replacing things. I had to PAY $800 for them to replace the hard start kit, and guess what? The hard start kit supposedly wasnt even the problem!!!! So basically they replaced a part that was PERFECTLY FINE and charged me $800 to tell me it wasnt that part. Then they wanted to charge 3 GRAND to replace a compressor. For that cost, I went with a different company and got the ENTIRE UNIT replaced with a brand new unit. Oh and I called Horizon and got my money back for the part they replaced. They still ended up charging me $100 for the stupid service call and $100 for the "diagnosis". Absolutly HORRIBLE company that is ripping people off. Whatever you do, do not use this company, and DO NOT believe their opinion if you do. Always always always get a second opinion. read more

Let me start by saying the techs are friendly and do a good job. Their HVAC consultant gave a quote that was super over priced compared to 3 other quotes I received. He also was only interested in telling me that I literally needed to replace everything and that there was basically no other option (which was not true according to 3 other consultants). The tech who came out looked at the system checked the temperatures it was running and said the unit was unsafe (you shouldn't use it). What he failed to know is that the type of unit I have runs at higher temps. Again, when you give consumers information you should be honest and accurate. I will not be using Horizon for my HVAC and the company I am using gave a better deal using Carrier products, 5 year at 0%, and 10 year parts and Labor. read more

Real sketchy sales people. We had them come in for a full replacement of a central heat/AC system about 8 months ago. Very high pressure, wanted us to sign a contract right then. Then after two hours of us saying we would not sign he drops the price 5,000 only if we were to sign then. So if we had signed earlier we would have been ripped off by $5K? We asked him to leave and I called corporate to complain. We ended up with another company doing our whole house, (2) full units and on demand hot water for just a bit more than they quoted for (1) and with top of the line equipment. Stay far away from them. read more

Right after writing the last review, the customer relation manager called me and offered to refund the charge of $104.53. For that I have to credit their concern about reputation and the effort in keeping good customer relation. Now the check has been refunded and deposited. The positive feedback compensates the negative impression I expressed in the last review, so my final rate would be in the middle, 3. read more

I am in the process of filing a formal complaint with this company. We had a sewer line back-up last month that needed to be addressed. The first visit by a drain cleaner was no problem. He was what I expected initially from this company, who temporary cleared our back-up. On the 2nd visit, which was a free inspection with a camera mounted snake to determine what the problem was,is where I have an issue with this company. The salesman ran his snake into our sewer line and did not allow me the opportunity to see for myself with the camera mounted snake, the condition of my cast iron pipes. Being that I was just getting over Pneumonia, I was not at the top of my game mentally . He told me that I needed the entire sewer line replaced from the house all the way to the street for a cost of $18557. So without getting another estimate and under the impression that the salesman was not under 100% commission,I agreed to get the work done. The next day his diggers show up and inform me after doing their own inspection, that I only need to replace a 10 foot section of sewer pipe near the street for a cost of $5300. Needless to say I was livid at this point . Horizon it seems has an unscrupulous salesforce who work on 100% commission who often get overrided by the crew leader who does the digging. These salesmen prey on the weak,vulnerable and uneducated customer all the time from what I have found out. I have since spoken with the sales manager at Horizon, who has addressed this issue with his salesmen. This appears to be an isolated incident and is not reflective of the entire organization. I have been a satisfied customer in the past who has used them several times. The work completed was to my satisfaction . read more

Just waited on hold for 25 minutes, and went through several pre-recorded messages, spoke to someone, THEN was transferred to a scheduler only to be told they could come out and check out my A/C in 3 weeks!! lol Are you kidding me? Not a great system. Shouldn't have to wait for 25 min on the phone and go through all that for nothing. 3 week wait! read more

I did a review on this company and even updated my review after they corrected the issue. I was so pleased with this company that when I went into my basement today and saw a little water by my water heater the first company I decided to use was Horizon. They sent a tech out to the house asap and thats when everything went down hill. It was the same tech from the problem I had with the first time. He went into the basement and saw that my water heater had a installation sticker of 2006 and automatically stated I needed a new water heater. Then when I showed him the leak was coming from up top and not at the bottom he stated again that does not matter your heater needs to be replaced. I did inform him that I know that some water heaters can go for 10 to 15 years cause we have other properties and he then stated well you are at your 10yr mark. He then went on to give me a pricing of $3300 to $3600 to replace it. I asked him can you try to repair it cause again the leak is coming from up top. After he made a couple of phone calls to his supervisor his supervisor informed him that it was too risky for them to repair it, it would be better for them to just replace it. Thats is when I told him that was ok. I will look at other companies before calling them again...Thanks but no thanks read more