My Name is Edd Thompson in NJ. I had a regular AC tune up visit from Horizon. All seemingly went well. The next day, I notice a low humming noise when the AC was running, it grew as the day passed. I reach out the Horizon to tell them what was happening and ask for help. They pleasantly scheduled another visit as early as they could. Which was fine b/c the AC was working fine, other than the noise (humming growing louder)...Just as this major Heat Wave was hitting the Northeast, and particularly South Jersey. I went to work in King of Prussia early in the AM the day after I scheduled the follow visit to fix the every growing humming. When I got home from work that day, I walked into my house one minute before I had to participate in CCall with Clients at 4 PM. As I entered the house it was if I was thrown into an oven. I was shocked, I looked at the Temp in the house and it was 90 degress AND the AC was running. Then my phone wrang of the CCall. I had to answer. As the Call was going on, I was literally sweating so bad that I began to slowly remove my clothes. By the time the Call was over, I basically was just wearing my boxers! I immediately called Horizon to tell them I needed urgent help. Well it took a few minutes as they tried to get a freed- up service Tech. A Tech arrived at my house by 10 PM. As I started to Show him the AC unit in the craw space, he stopped and looked at my outside unit on a cement pad, I naively said no it is down here...and oh btw, it was raining now. He quickly check out the compressor/fan unit outside. Within 2 minutes he found that a capacitor was bad, along with a couple other things. He had them in is Van and replace them and ask me to go inside feel if cold air was finally blowing out the Vents...It was! Thank the Lord. A funny anecdote...his and my own flashlights started to fail. I ran in side and got a candelabra with four big candles. I held it up to help him see as he put everything back together. It was funny as I had to hold my hands over the lite candles to keep the rain from putting out our only source of light! He kept at it and was done within 30 minutes of his arrival. Cold air was blowing...we high fived each other as we kind of helped each other a bit. With his contribution far out weighing mine. I was asleep by 12 PM in a cool bedroom instead of $200 Hotel I was sure I was going to have book and sleep in. So he saved the day...(more accurately, the night). That was 7/17 this past few days. His name was Justin and he was a pure pro! I re-upped eagerly with Horizon for the for their Priority Partner Plan. Thank you Justin and you Horizon as well. read more

I have had an incredibly frustrating experience with Horizon. Despite having them come out over 8 times for the same issue, they still haven't fixed my HVAC system. This has left my family enduring 90-degree temperatures without any care or concern from the company. I've left several messages for management, but I haven't received a single return call. It's infuriating, especially considering that my unit is less than 5 years old and fully under warranty. I've missed several days of work because one of my children has health issues that are exacerbated by high temperatures. Additionally, the unit's constant malfunctioning is causing it to work twice as hard, which has significantly increased my electric bill. I was told that many units are faulty due to gaskets and parts that were never inspected during Covid. Horizon is aware of these issues but is not taking responsibility to fix them. If you're considering Horizon, do yourself a favor and don't. Save yourself the frustration and find a company that actually cares about their customers and stands behind their work. read more

My experience with Horizon Services was great! Scheduling an appointment was problem free - and I even got a same day service appointment! I had Doug M. come to assess a problem I was having with my central AC system because we were tired of sweating it out in the dog days of summer... Doug was prompt (arrived exactly as scheduled), courteous and very knowledgeable. He was very transparent about the whole process and walked me through what he was doing step-by-step. He was patient when I had questions and I feel like I learned a lot about my AC system even though it was a relatively quick diagnosis. I was able to review my options with him and reviewed/discussed the options which were spelled out in their job book. I feel like I was treated very fairly and felt no pressure or obligation to do anything I wasn't comfortable with. I became a "Service Partner" with Horizon Services because I am confident I will call them for service and preventative maintenance in the future. Thank you for the positive experience! read more

I had Horizon come out for an in season air conditioning preventative maintenance and cleaning appointment as well as them returning in October for the same for my heating system and I am so happy withtheir service, knowledge, and professionalism. My tech Stepen S was awesome and reviewed everything with me during the appointment at the location of my ac condenser so that I could physically see and understand everything that was completed and what might be future issues with my aged equipment. I was so impressed with his knowledge and performance that I am looking forward to my next scheduled service call for my heater in October. This was the first time I ever used Horizon and I will not be using any other service company again for my ac and heating needs! My highest rating to Horizon which made a memorable service experience! Do yourself a favor and call them so you can experience such service and professionalism! You will not regret it! Extremely satisfied in Voorhees, NJ. read more

We just purchased a new Heater & AC system from Horizon. My wife and I were nervous considering the expense and amount of work involved replacing these major appliances. Now that it's over, I have to tell you the whole experience from start to finish was excellent. From the time the Sales person David came to give us our estimate through to the completion of our installation. Everything that needed to be done was explained ahead of time and I haven't seen a team of men work so efficiently and effectively since I was in the US Navy. Our Techs were Mike, Joe, Scott, and William. They each knew what they had to do and did so with the expertise that only comes from training and experience. They answered all of our questions and there were no surprises during the install. Everything went great! We are extremely pleased with entire Horizon experience and will not hesitate to recommend them to friends and family. read more

If your heating and AC system need routine service or repair, Horizon Services is the best call you can make. In the Spring I had Horizon Services do a routine overhaul of my AC system. I needed to replace coolant along with other minor adjustments. Because of this very successful service, my family and I stayed cool during a very hot summer. When I needed routine service for my heating system, I did not hesitate to make an appointment with Horizon Services. As in the Spring, I had another great and professional service call. The Horizon representative reviewed my entire heating system suggesting a new hot surface ignitor and blower wheel cleaning to get maximum efficiency. I not only agreed to these two repairs but also signed up for Horizon Services Priority Partner Plan. I highly recommend this plan. read more

Been waiting for Horizon to call me for my heater maintenance before winter sets in. Decided to call them today. I was told the earliest they could come out is Jan 9th 2017. Now this is the place that told me when I signed the contract that "they would call me two times a year, once in the spring and once in the fall for maintenance". I told the nice young lady on the phone that their system does not work well and I am considering another company. She said that she could put me on a 'stand by list in case someone cancels before January. After a bit more complaining on my part, she found an opening for December. So far as I can tell, Horizon makes their customers a lot of promises and forgets them once they have your signature on the contract. I'm looking for another service provider. read more

We had a really good experience with Jared. Only issue was with the office when we booked the appointment. We explained that we wanted both our central air tuned up and our furnace checked. No fault on the tech. He didn't have everything that was needed for the second part of the service but he quickly handled everything and called to make sure someone else would be out the same day tohandle things. Husband slightly frustrated but Jared saved the day! Would definitely use Horizon again. Just wanted to add the other person from Horizon just left. He had a guy training with him. (RDG&Daniel). Both were just great. Heater was cleaned and checked out. Running great and great efficiency. Other than turning on the heat in late August lol, this was a great experience. Thanks Horizon. read more

Steve Klotz help guide us through the options whether to repair or replace our heating/cooling heat pump unit. The unit was installed in Auguat 2013 and has performed as promised. Our home was warm this winter and cool in the summer with the AC. The addition of a programmable thermostat really made our home comfortable. We saw a savings in our electric bill over the last year. Steve W. was the most courteous and professional specialist that I have ever encountered. He really knew his product after he answered a call for us. The work is professional and clean just like their commercials (and "on time"). We have recommended this company to several friends including my next door neighbor who also had a new unit installed last month on our recommendation. read more

Douglas M arrived on time, friendly and professional. I hit him with a multitude of questions and he was able to answer most of them. The questions he couldn't answer he honestly said he did not know. That is refreshing in a world full of the people who just want to BS you. It was such a pleasant experience I decided to upgrade and order a UV light package. I was amazed that Douglas had the part on his truck and did not have to order it or come back another day. The best part of that was I brought up the UV light package myself and did not at all feel like someone was trying to sell me something. Many other company should adopt this business model. Overall it was a very pleasant experience doing business with this company. read more

I called Horizon after noticing the overflow pipe on my second unit in the attic was dripping. The HVAC Service Technician, Lee Barnes, was exceptional in every phase of his work. He endured my intense round of questioning on what to expect in terms of work and cost, and then was patient and thorough in explaining to me, step-by-step, what he was doing. (Part of his procedure entailed him actually blowing - with his lips - into the filthy overflow pipe in an attempt to clear it. That's real dedication!). He very quickly and accurately diagnosed and repaired the problem, and never griped that I was elongating his stay with my questions. Lee made my first experience with Horizon a successful one, and I thank him. read more

Happy New Year to us! Our hot water heater stopped working on New Year's Day. We called Horizon services and they had a technician come out to us. The tech was great and gave us several quotes, all which were more than what we wanted to spend. Thankfully, Horizon had a coupon and, as a first time customer, they were able to give us a price and an extended warranty which helped us budget wise with this unplanned expense. The tech was very communicative and completed the installation with professionalism. Our technician even told us about a rebate program which will save us more money. Every person who we talked to at Horizon provided us with great customer service. I would recommend their service to everyone. read more

As a single woman I dread dealing with contractors. I decided to contact Horizon to replace my existing Heating and Air units. From my initial contact I was impressed both with the customer service team and sales representative. The ads are a true representation of the overall customer experience. It exceeded my expectations! I love the quality of the products purchased, the workmanship and turnaround for install. In just 1 day everything was completed. All staff members are professional and customer oriented. In addition, they are extremely careful not to cause damage to customer property. I can only describe Horizon as a "well-oiled machine". I would not hesitate to recommend or use them in the future. read more

This was my second experience with a Horizon HVAC Service Technician. Even though my first experience was not bad, the service that Douglas Marshall provided was very impressive. His knowledge on servicing a furnace was noticeable from the very beginning. Within minutes he noticed what the issue was and explained it in detail to me. As what happens with most service calls, another issue was discovered, that was not noticed the first time. Douglas and his supervisor spoke on the phone and will be taking full responsibility as is there company's policy. I cannot be happier with the service Douglas Marshall provided as part of Horizon services. Horizon Services.... you have yet another satisfied customer! read more

Best Overall Value and Top-Notch A/C and Furnace Installation! Not the cheapest, but not the most expensive either! Price included everything you could possibly imagine... they didn't try to reuse any of my existing piping, venting, electrical, etc! Sales (Aaron from Mt. Laurel) was very knowledgeable and extremely responsive! Installation (Daniel and team from Audubon) did a crisp, neat, professional installation and cleaned up. They were were for a solid 13 hours and worked hard the entire time! I was a bit nervous about using Horizon based on some older reviews, but they more than EXCEEDED my expectations! Even if you don't want to use them, you should absolutely hear what they have to say! read more

The water main valve into our house stopped working. We were unable to completely shut the water off. We called Horizon after hearing their commercials on the radio, and were very pleased with the service we received. Andrew S. was incredibly friendly, knowledgeable and efficient. We were expecting him to cut out and replace the old valve (located in a hole in our basement floor.) Instead he installed one in a better location that is a lot easier to access. The new valve installation was quick and he did an excellent job. Whenever we need any future plumbing work, not only will we be calling Horizon, but we will be requesting Andrew. Thanks for exceeding our expectations! read more

I'm gonna get more work done. Homeowners is insane but we have mold (homeowners) wants an estimate. Since you were fantastic I would use you in a heartbeat. I'll make calls when I hear from you. Plus my upstairs bathroom needs work, pipes, leaks and I trust you with my heart. Hopefully we can have the same service. I was not only pleasent surprised but extremely satisfied and have referred you twice. I'll be in touch again! Keep setting your standards high. Plumbing & homeowners is such a pain. But one claim is open and I know upstairs will exceed my deductable. I refuse their subcontractors. Chuck Harrington (Willingboro, NJ) we used Mt. Laurel office last month. Perfect! read more

I'm not sure what I did exactly, but I've never had a company blow me off for really no reason. I called and scheduled an appointment for a ac tune up, the wait list was a month. My appointment finally was one day away, but I knew I couldn't be home in time. I called to reschedule and they were fine with that. Appointment rescheduled for Friday 8/11 from 10-2. I waited all day for someone to show up and they never did. I then went on the website to reschedule an appointment. Received an email that said someone would contact within 24 hours. Well, it's been a week and no call at all. Not sure I can deal with that kind of customer service..or lack thereof. read more

Barron Plumbing has come to the rescue again. While trying to celebrate New Years Eve at our Ventnor home, I realized that there was a problem with toilets on the 2nd and 3rd floors. I called on Wednesday morning and the scheduler was so thoughtful and Chuck was there within a few hours. He quickly had my bathrooms up and running. I called Barron Plumbing again last week and while it wasn't an emergency, once again the person answering the phone was polite and had me on the schedule for a drain cleaning and an inspection of my outdoor showers. This is a company I would do business with over and over again and will definitely refer to friends. read more