Water line replacement. Fast, thorough and tidy. Can't ask fir much more. Would most definitely recommend.

NEVER USE HORN PLUMBING We chose this company to repair our water service line in October. The initial quote and consultation was done by the owner's son, Jesse. He was easy to work with and the job was done in a timely manner. Less than 30 days later my husband noticed the sink hole at the original leak had re opened and water was leaking into the yard at another location of the line (an hour before we headed out of town). Again, Jesse responded quickly and came out that night to turn our water off. He said if there was anything wrong with the work that they would do whatever it took to make it right. It wasn't until the owner of the company Scott and the foreman from our job Hugo got involved that things went bad. Instead of coming himself right away to check the work, Scott left things to his foreman who has ZERO customer service skills. He adamantly denied that anything could have been done incorrectly and that we would need to pay for a brand new job if we wanted things checked out. Both Hugo and Scott were aggressive on the phone- Scott has still not been to our property to look at the work. When I asked Scott why the three foot hole in our yard had magically re appeared he told me that "You're smart, You could put a garbage can over it". Both men said their guarantee for work was that they had been in the business for 35 plus years. We now have to find another company to check the work and make this right. We didn't want anything for free. In the unfortunate event that a second leak did arise, we would have dealt with it. As customers and not plumbers ourselves, we just wanted a thorough explanation with pictures and a willingness to back up the satisfaction guarantee. SAVE YOURSELF THE STRESS AND DONT USE THESE GUYS!!! read more

Horn left our home a mess. When we asked to help rectify, they were rude and unresponsive. We paid a lot of money for low quality work. I would not recommend using them. read more

We had the WORST experience ever with Horn Plumbing. My advice is to avoid this company at all costs. They are extremely expensive and have awful customer service. read more

Horn designed and installed a Carrier system 6 years ago at the property. We purchased the house 3 years ago. The system failed 3 weeks ago. This was a new Carrier system. We have 3 bids to evaluate the problem. Thousands of dollars in repairs they all say to replace. Carrier's properly designed and installed should last 10 to 15 years. The tech who came to our house from Horn got a reading of over 4000 for Carbon Monoxide!! So did the other to evaluations. A large part of this reading was simply that at time of install six years ago a seam was not caulked | taped. When I spoke with Horn about the issues they said they would call back that afternoon did not hear from them for days - they basically said thats it dispute if you want. read more

I've been in Construction Mgmt. for over 25 years and have never seen such a tight show as this firm. From arrival to exit in our underground leak, they were symphonic in execution. The only concern I was left with was the matching of the Center's designed sidewalk. They cut and hand dug the slabs & put them back. Of course. If it wasn't for the PA 1Call marking, you would never know they had been there. Stunning. (And reasonable;) Thank you Scott & Company. read more

Two guys came out, wouldn't even come In the house where they could have done the work on horizontal cast iron clean out in 15 minutes versus fighting with the yard vent trap. Then they couldn't even get from yard vent to the street to check that pipe and fought with that for over an hour. The worst part is it have had several drains camera'd all over the Philadelphia area, going rate is 465, receive my bill ...... 702 dollars. What a ripoff. Two guys to run a camera is absurd, had it been an emergency job I could understand then inflation and high cost. My drain was already open, they knew that, I just wanted a clear sight inside the line to see what's going on. Maybe scaling, maybe narrowing, worst case a root. Splash back grease on the horizontal cleaout has been letting loose, exactly what I already suspected. When you show up you should ask what someone does for a living to make sure you aren't ripping off the person that actually will call you out. When you drive the fancy trucks one should suspect that you are in it for the money. As a private estate manager for multiple properties I have dealt with all types. A drain camera is $450-500 tops, that's even with a actual clogged drain. Don't let them rip you off, shysters!!!!!!! Not only that, they didn't even provide the video footage as many other companies I have dealt with do. So now I don't even have that to look back on to show an actual plumber what needs to be done. read more

We found out a pipe from the meter to the house had a leak on a Wednesday . The Plummer we typically used said he could have it done sometime next week (& quoted us a ridiculous amount). We contacted Horn and they were able to do it the next day. Robb and the crew working on the fix were friendly and hardly working. They discovered our pipe was leaking in two different locations. They quickly fixed the whole line, cleaned up, and were out. They quote was very reasonable as well. Would highly recommend. read more

I gave a middle of the road rating. Their work is good quality and I have no problem with that. However, we have had a maintenance contract for quite a number of years that specified twice a year service, once in the spring for AC and once in the fall for heat. Some years ago they began running late and the AC contract rolled into the fall (kind of useless). Now that we're selling, they won't honor the AC obligations saying that it's not due until the fall. read more

I hope that people read this review before hiring this company. They are extremely over priced and have no idea what they are doing. They charge for commuting to your house and at $160 an hour, they have you at $80 plus before they enter the door. They tried to charge me over $700 to clean a clogged sink. The original quote was around $300. After being at my house for 30 minutes the $300 turned to $450 and in another 15 is was $700. I told them to stop what they were doing and they said it would still be over $400 and they would have everything in pieces. I think because I am a female, they were taking advantage. I told them they needed to complete the job at the rate they quoted me. They came down the last time and said they couldn't do any more and my drain was still clogged. I now owed them $700. I had to fight to get the price down to over $300 after talking to the manager, Bruce. He was not professional and only took the price down after I called my credit card company to complain and see if this was fraud. I hired another service and they came over and fixed my sink in 30 minutes and charged $89!! I can't believe I started with Horn. Never again! Please do not make the same mistake! read more

Used Horn for a failed water heater, they were quick to respond in an emergency and we were happy with the work they did,- Kudo's. Looking for a go to company we decided to use them for our AC tuneup. Called, got a quote for $175 the first hour and billed $82.50 every half hour after if work was needed. Ok not the cheapest in town but as I said we were looking for a go to company. A few weeks later my wife schedules it and the tech arrives at the door 8:13 (Ring camera comes in handy) He does his thing in the basement and out at the unit and 35 minutes later reports all done no problems ,didn't even have to replace the filter (I had done that about a month prior) he hopes the rest of his day is this easy and proceeds to his truck- 8:47 (Ring camera again) At 9:15 my wife texts me he's still in the driveway, I tell her he got done quick maybe he's just trying to stretch out his day, wrong turns out he's padding the bill. 2 days later Horn billing calls and asks if they can charge the card they make you leave when you schedule, she asks how much they tell her $350..WHAT!? She disputes it and they pass her off to Philip who says the truck GPS shows him there from 8:05-9:20 and he was probably doing paperwork and that's part of the call and were billed for it but he will reduce it to $257.50, no explanation for why they were trying to charge 2hrs in the first place when even according to their GPS he was only there an hr-15 min. So the service period was 34min and then were billed extra for him to do whatever in the driveway for longer than the service call. ...Shady/Dishonest. read more

I had them test my Backflow system as required by AQUA. Scheduling was easy and they gave me multiple options for times slots. Bruce came out to do the work. He was at the house for 15 minutes (I am used to a longer testing time - unfortunately the company who used to do this before, does not offer this service anymore). I am sure Bruce tested everything that needed testing and he was professional. However, when I received the invoice of $175 I was shocked. $175 for 15 minutes? That is a higher hourly rate than a specialized lawyer gets. It is also much higher than what I paid in the past. My recommendation: if you are required to do this test, call other companies to research their service rate. It is not rocket science and should not cost that much. read more

Did a great job repairing my plumbing stack and they were competively priced with no gimmicks. They also arranged a permit and inspection when requested without any hassle. Overall an excellent job. read more

Prompt, reliable and fair. Three words you don't hear together or very often when it comes to this trade.

I cant emphasize enough that you MUST get a full quote from them before work begins. I used them to fix a grinder pump. We struggled with replacement vs repair. We were told that repair was the way to go and that it would be more economical. In the end they gave us a bill for over $12,000, and insisted on prompt payment read more

I do NOT recommend Horne Plumbing of Exton, PA. I requested a job and was quoted a price. When I realized there was an easier way to do the job and told then about it, they revised the quote--higher. Later, they said I now requested a whole new job. Then, they did not respond in a timely manner, despite my calls, taking more than two week later when they said they'd get back to me in a couple of days. When I asked about the new higher price, they said they needed to order even ordinary parts (why not Home Depot for a tee and some gas pipe)! I cancelled the job and they had the gall to send a very high bill--for doing nothing! I said I would pay half the bill just to be done with them, but the owner called and was very impolite, even rude. He was unwilling to even discuss things with me. He said he wanted his full money, period! I paid to just to be rid of them. Save your money and aggravation. read more

Horn Plumbing has worked for me many times and i am alway happy with their service. They service and install heaters and repair plumbing issues, They also can handle underground plumbing like sewer work. i would recommend them to anyone, read more

Have dealt with HORN Plumbing for 30 years + They have done simple through complex plumbing on all kind of systems. Early on they installed radiant heat in a commercial building when it was totally new in this area. If you have to run a pipe under your driveway, they have a system that will cut the hole under the driveway and not disturb the surface it in any way. This is a true 5 star company. PERIOD ! read more

I am a landscape designer and Horn was recommend to me as this particular project was not located in the area where I regularly work, and I wanted a plumber who was familiar with the township the project was going to occur in. I sent them full plans and met with one of the owners on the project site so they could review what needed to be done to put together a proper bid. I had not received an estimate and called the office several times, but I wanted to pull the projects for the permit and requested their insurance information. They faxed over all the appropriate paper work and I was told I would receive my estimate the following day. The next day I was 3/4 of the way to the township office, which is located an hour from my house, and I received a phone call from a secretary who proceeded to tell me she was told they where no longer willing to do the work and no explanation was given. I explained the situation and was told there was nothing that could be done. I was floored. I explained that I would be writing this review of the company and the woman sympathized with me and understood that this was a very unprofessional move and apologized. The township would not take the rest of the permit application as the plumbing was a large part of the job as a septic line needed to be moved. I then received a phone call that night from one of the owners of Horn. He was simply following up because my file was on his desk. He had no idea what had occurred earlier that day or that I had a site meeting already. This goes on, but the bottom line is they let down my company, our client, and all the other contractors on the project. I found it very unprofessional and would not recommend their services. read more

I had a problem with the pump in my house that pumped my toilet sewage to the public sewer. This company came the first time to fix it and told me that people were flushing toilet clothes that were clogging the pump. Two weeks later, it happened again and they told me the same thing but said the pump (only three years old) might have to be replaced. Each time, the repair bill was $400+. The third time it happened, two weeks later, was the day before Christmas. I decided to bite the bullet and get the new pump. I watched them do the new pump installation which took the same amount of time (actually a little less) as the previous pump cleanings. I got the bill four days later. The labor charge was more than the cost of the pump, quadruple the cost of each of the previous labor visits. I called to complain and was balled out for having the audacity to challenge the cost telling me that I was being charged a premium for holiday service. I said I didn't realize that the morning before Christmas was a holiday but even so, quadruple overtime seemed excessive. My recommendation, stay away from this business unless you're willing to be overcharged. read more