Went here for a service. We expected a similar experience as other dealerships we have gone to in the past for routine service on a leased car. Long story short, they said they did some kind of work to the vehicle in addition to what was covered on the lease and held our vehicle hostage until we paid appx 250$ We needed to get to the airport so just decided to pay and deal with it later. Well now we get no response from anyone in the service department. The most we know from the receptionist is " yes, there is record of you paying on that date...but there is no record of work being done so I can't tell you what was done to the car" We have left messages multiple times (3) and no one will contact us, it's been a few months now. Would never go here again. read more

A BIG SHOUT OUT TO ERIC TODAY !!! Thank you so very much for finally getting our Sonata Light fixed for us after the 3rd time in Service. You took the time to drive it and to make sure it got fixed properly. We really Appreciate your concern and exceptional Customer Service. Thank you Again so very much for all of your help. The Lawson Family read more

Where do I even start, made an appointment for my 2017 Hyundai Elantra se for the anti theft recall. Service was fine but as I was leaving I got a tire light on my dashboard. I pulled to the side and found a nut and bolt in my tire. Like come on man I know I didn't have that before getting there! Not only that but how long does it take the dealership to put that information into the system?? I can't even get insurance for my vehicle because most insurances won't insure you without that recall being worked on. I got it serviced Friday 06/21/2024. I called first and they said that it wasn't up to them to put that into the system, that's it's the actual car company that needs to do that. His words not mine. When I called Hyundai support they told me that the dealership was the one that had to put that information in! have literally been spamming the dealerships with phone calls and not a single answer so damn unprofessional. Just want to get insurance not hard to simply put that my car has had the service. When it was finished they only gave me a paper. Should have at least gave me something that says this service was done and compete not just a receipt. Do better Hyundai read more

Horne Hyundai - This is all the dealership gave me. - Car Dealers Near Me - Apache Junction, Arizona

The service is the worst I have experienced. Go to any other dealership. San Tan is really busy for a reason. Much better support. The Service writers are extremely rude at Horne Hyundai for repairs. (Michael Saenz and Chris Chase). Even if the car is under warranty. Go anywhere else. Escalating to the GM (Steve Bennett) is not worth it. He is not willing to hear your side of the story. He is there to defend his team only. Below are their pics from their website. https://www.hornehyundai.com/meet-our-staff/ read more

We purchased a used 2016 Ford explorer today. Jay the salesman was great to deal with. I asked him if there were any Ford recalls and he assured me they were all done through there other dealer Horne Ford. So we do all the purchase paperwork and we leave. I get home and was doing all the paper work on line to rent out the car. As I am doing the online paper the notify me that the car can't be registered because there is an open recall. I call the dealer and speak with my salesman. We tells me he is going to speak to his GM and get back to me. I get a call from the internet sales manager and he says they can't help me out with this recall issue. I lose it and ask the guy who the hell is going to compensate me for the first payment until Ford fixes this issue and processes the paper work in there system which could take about 3-4 weeks. He says that's not our problem and if I would like he can get the GM to call me to discuss but he assured me I will get the same answer. About 15 min later the internet manager told me via text the the GM is leaving for the night and will call me tomorrow. I am sorry to say there management team sucks and I would not recommend you deal with them. I am so deeply disappointed beyond words. Why would the GM go home instead of taking care of this upset customer who has an important issue. I wish I would of seen ALL the negative reviews on here. I would not of dealt with them. read more

Buyer beware! This dealership promises everything and doesn't follow through on their commitment. They are very responsive and nice until they get your money; then very good at ignoring you, failing to return calls, and promising to fix issues that they have no intention following through with. Take your money elsewhere. read more

Don't bother buying parts from here they will overcharge you. Came in and bought a ac discharge hose they charged me 172$ (190$ after tax) only to find out after calling other dealerships they only charge 130$ and if I ordered it online from genuine Hyundai parts it is only 126$ read more

Horne Hyundai - Genuine Hyundai parts online price - Car Dealers Near Me - Apache Junction, Arizona

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Michael S. is excellent. (He is the service manager.). A while back I had a poor experience here, I have since removed that review because I've come back to this location and their customer service has been excellent due to Michael. I appreciate what this location offers which is great customer service, and professionalism. read more

Was in the market for a SUV due to my growing family and was met with Fred who was one of the kindest and nicest car salesmen ever. It felt like he actually cared about us and wanted to get us in the car without all that added pressure of just wanting the sale, which was such a nice change from other experiences I've had. He checked in with us afterwards to make sure everything was going smooth and it was greatly appreciated! Loving my 2022 Santa Fe! read more

Horne Hyundai - Car Dealers Near Me - Apache Junction, Arizona

I am so grateful for this dealership! Ignacio helped me so much and went the extra mile to make sure I got the service I needed. My car issues were giving me a lot of stress, but I am so relieved to know that my car is in good hands. read more

Met my son and his girlfriend here yesterday on 2-18 to look at some cars. He had already been in contact with somebody through the Internet and we both drove pretty far to come check them out and I'm glad we did. The whole team there from the salesman, manager and finance guy were all very professional and on point. Definitely feel like we were treated fairly and had a great experience. With so many options and dealerships and having a bad experience can be enough for anybody to not want to buy a new car. Wasn't the case here yesterday. We test drove and looked at quite a few cars and ended up leaving with a Hyundai ELANTRA. Would definitely recommend this dealership if you were in the market for a new Hyundai. Thanks again everyone!! read more

I bought a 2017 Hyundai ionic at this dealership. I took good care of the car and gave it a clean oil change and then I started to find out that there was coolant draining out of the coolant container. I took it to the Hyundai dealership and told him what the problem is they claim that there was no problem with the car and did not find any problem. I thought this was strange because I only owned the car for one year but yet it was having this problem and I stated that to them when I brought it in to have it checked out for that problem. Then another year later the coolant ran out again and I brought it into a Hyundai service in Phoenix and they did a pressure check and found that the coolant was draining into the head gasket and having oil and carbon on the spark plugs and it looked like the whole engine was blown. I am so disappointed I feel that this Hyundai dealership in Apache Junction sold me a lemon! I had to pay a lot of money to buy another car and get rid of my Hyundai ionic. Do not buy any Hyundai cars because I'm finding out as I research online that there is a problem with the coolant systems. read more

They did a brake job and never put the caliper guide bolts back in, brought it back due to rattling and they still couldn't find that they forgot to put the bolts back in, did a multi-points inspection and couldn't find the top engine mount was leaking.... my neighbors who is a retired mechanic found and fixed them all.....charged me $30 to rotate the tires but they didn't rotate them, I mark my rear tires so was an easy catch. read more

This is in regards to having my vehicles serviced at your place. I have been coming here for years, I have 4 that I bring in. The last 2 times when having a repair done the service rep quoted one price for the work over the phone and then when picking up the cars they said they forgot to add the labor. This is real BS. I always bring my RAV4, Altima and Sonata in for oil changes mainly for the multi point inspections so I would know what might be needing attention. But over the last year or so you do not give me the sheet anymore. I just had my front breaks and rotors replaced because they were metal on metal, this is what I was told. So apparently the inspections were not being done if they were I would not have need the rotors. I will not be back and I will tell everyone I know not to go to your service department. Response to the manager If you were really concerned you would have called me or emailed me because you have my number and email address. I have been using your service department since 2007. It has had its up and downs. But never have I been quoted a price without the labor and you've done it 2 times in a row with different service reps and that is just BS and you know it. The only way you could make it right is to give me back the $316 that was not in the quoted price. Then I might come back but how can I trust the service department again? Matthew the service department manager ended up giving me the cost of the labor back to me. Thanks Matthew. read more

My fiancee bought a 2016 Chevy Colorado. They allegedly replaced the fuel pump and engine prior to bringing it home. Fuel pump went out, 3 hours from home. Delays with getting license plate. Made promise to reduce cost of the truck by $1000 and refinance for lower payments for our trouble, but didn't. We paid $800 to have the truck towed home after the fuel pump went out. Now they want us to PAY MORE TOWING to bring the truck to their lot!! DO NOT BUY A VEHICLE OR DO BUSINESS WITH THEM! THEY LIE AND SCAM!! read more

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The worst place to buy a Car EVER!!! RUN AWAY!! Sold me a slightly used Tucson with only 34K Miles on it, in the year and half since I bought the car it has been to service 4 times, the first time 3 months after I bought it, the clutch went out, then 4 months later the clutch went out again, then 4 months later the Turbo went out, Now 3 months later it is back in the service department and they want over a thousand dollars to fix it. This car has less than 75,000.00 miles on it. RUN AWAY, their service department is the absolute worst, you can take the car and tell them what is wrong and they will only address that one problem, and will turn a blind eye to everything else that is wrong and wont even tell you about it. This is not made up, I have the proof to back up this claim! Oh I found out after that fact that the car had been in an accident and they never disclosed this to me. read more

NEVER BUY A CAR FROM HORNE HYUNDAI This place is a total joke!!! I have a 2018 Hyundai Sonata that has paint issues. November 2022 Horne Hyundai agreed to repaint my car due to a manufacture defect. After 6 months the paint is peeling and looks worse than it did before. I contacted Michael Freeland (Service Manager) and he asked me to bring my car in to take pictures. Three weeks went by, and I never heard back from him. I started calling every day and Michael would still not return my calls. I ended up driving up there and spoke to him in person. Same thing happened again NO RESPOSE!!! After trying several times i finally got a hold of him and he requested me to drive back and take more photos. I asked him who painted the car and what kind of warranty the paint job had. He said he would contact the shop and let me know when I get there When i got there, he saw me and ignored me and then he acted like he was busy. I stayed patiently waiting for over 45 minutes and finally a technician said they would take pictures for him. Again, no response and absolutely no communication. To this day he still hasn't contacted me. 6 months and still haven't got anywhere!!! 2nd issue After my car was painted (2022), I asked them to look into why my car stalls/hesitates when accelerating from a complete stop. They ran the codes and said it was the low-pressure fuel pump was bad and it would be Around $900 to replace it with a 1-year warranty. I told them it was a known issue and Hyundai was replacing them, but they still wouldn't do it. I replaced it myself with a 5-year warranty fuel pump from a local parts store. for half the price Then I get a noticed in the mail that there is a recall for the fuel pump. WHY DIDNT THEY TELL ME IT WAS RECALLED Kevin S read more

Honestly cannot say enough great things about Gerad and our experience at this dealership. My husband and i had been to multiple dealerships prior to this one and always ended up walking away frustrated. From the start, we were very upfront about what we wanted and what we could afford. Gerad was super understanding and matched our price point. We didn't have to negotiate or go back and forth like every other dealership. He went above and beyond for us and even replaced the front tires and filled up the gas tank. Our trust in dealerships was solely redeemed bc of this one and i am now driving the mom car of my dreams! Thanks Horne Hyundai and Gerad for a truly amazing experience after months of searching! read more

I've owned 8 new Hyundai's since 2020 with the last 3 bought from Horne Hyundai. I will NEVER again enter their dealership because of their NON SERVICE DEPARTMENT. I recently had 2 safety service issues but they could not honor a loyal customer and simply said their next appointment was 3 1/2 weeks out. Another dealer got me in the next day. Customer service & satisfaction is not their forte! read more

My experience was so poor, this is my first time ever writing a review for a business. I called on July 19 to order a very small part with installation for my Elantra. I got the part ordered, paid, and was told I would receive a call back in a few days. After 3 weeks with no call (Issue #1), I attempted to contact the dealership. It took 7 calls over multiple days to reach somebody that could help me (Issue #2). He said that the part had arrived a couple of weeks ago. I'm not sure why I didn't get a call back (Issue #3). I scheduled the appointment and went in to get the part installed. I waited about an hour before I was informed that the part was not painted (Issue #4) even though they had at least 20 days to do so, so I would need to come back. I took time off work to get this done. I emailed the manager Matt (who frequently mentions his contact info and says to contact him here on these reviews) to try to get some sort of resolution and he told me they would credit the cost of labor and the part, but I would need to pay $80 for paint. This seemed like a satisfactory resolution so I scheduled another appointment for a few days later. When I went in to the appointment, Matt informed me that they painted the incorrect part (Issue #5). At this point, this entire thing feels like a bad joke. I told Matt that I was going to order the part and install it myself, which I just did in 4 minutes. The part cost $48 on eBay. Please do not order any parts here, please do not get any service done here. I don't know how they screwed this up every step of the way- clearly this entire process is broken. From beginning to end, getting a small door handle piece took 37 days and wasted over 3 hours of my time. This is the absolute POOREST experience I've had at any dealership or mechanic and can't recommend Horne Hyundai to anybody. This might be the poorest customer-centric process that has happened to me in my entire life. read more

Michael and the service technicians were amazing. I showed up on a busy Friday and they got my car fixed. They are very kind and helpful and care about the individual customer. I Highly recommend them. read more

Me: Do you guys have any 2020 Sante Fe's? Salesman: No they don't make them anymore, they have this model instead to replace it *pointing at an expensive Palisade* Me with skeptical look: Oh really? Me today watching 2020 Hyundai Sante Fe commercial on tv: read more

I don't know why, they have received prior bad reviews. We had EXCELLENT service/attention in buying a vehicle. Stephanie was awesome! Jorge made it the easiest and fastest experience, with the final paperwork that we've ever had! All staff were nothing but polite and courteous. Highly recommend buying a vehicle from them!! read more

WARNING PLEASE AVOID THIS DEALERSHIP.............. I've never been so pissed at a place that I pulled my car and left thanks to Michel. This boy needs a lesson in talking to people. Belittling people makes him feel like a real man . Anywho down to the meat and potatoes...took my car to them for a window motor and ac charge. They replaced the ac compressor and window motor and then,instaledl a security update. When I picked up the car it now has an electrical issue I believe they caused. Fast forward to today when I had a new appointment to fix this new issue and this meatheat named Michael, talked to my wife like a piece of shit when she dropped off the car. Ignoring her questions and just following up with you need to find a ride home over and over again with his awesome attitude . Talked to the service manager and altho nice made me feel like he didn't really care. Ok cool.........to many other hyundai shops to let this place get me down. So thanks Horne for fucking up my car and being your best you. read more

To clarify my explanation more about the useless warranty Karl sold us; Basically the warranty company said that it would not cover the whole "Diesel" analogy that Karl used as an example. The warranty was for things like headlight bulbs that burned out, or wipers, etc. but, it also has a $50 deductible. Basically it wouldn't really cover anything. Karl wrote me a note to say my review made no sense. The reason we found out about the warranty being useless is because we had an A/C leak that Hyundai wouldn't cover in the first year. They said a tiny rock must have hit the condenser and that it wasn't warranty work. A Hyundai warranty is like swiss cheese. Anyhow... They did refund us the $74 overcharge for licensing after a dozen phone calls and sending proof. Update - April 2019. Four years later Horne responded to my review here. Too late. read more

We got our 2020 Tucson Ultimate AWD a few days ago. Haven't had much seat time as of yet, middle of a pandemic and all. However, we have had some time playing with buttons and exploring the features. Very very happy with our decision. This thing has all the bells and whistles. A few extra bells and another whistle is probably hiding in here somewhere. As far as the purchase was concerned, David Johnson was fantastic. He showed us what we asked for and didn't waste time trying to upsell or nudge us to something else. He was very informative and all business. Not to imply that he has no personality, he does indeed. It's just with all the craziness going on, he was very respectful of our time. I would definitely recommend David (and Steve the GM!) If you're interested in a Hyundai or Genesis. They'll hook you up. read more

Horne Hyundai - Our new Tucson! - Car Dealers Near Me - Apache Junction, Arizona

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I have owned 2 Hyundai's and found this dealer close to my home. I took it in for service and was very happy with the experience. The service tech was nice and accommodating and my car was finished quickly and efficiently. I will definitely be using Horne Hyundai for service again and will most likely be purchasing from them in the future. read more

I was charged for Car Shield and also undercoating and paint protection sealer and scotchgard on interior Find out I paid thousands of dollars for these items that are Put on when the car is first sold . It didn't have these add-ons applied before I purchased it used . Also after paying my loan for over a year not being late ever I find out the interest is 27.27% interest Really paid 8 thousand dollars already now still owe 8 thousand more for a car worth $5,000.00 so 11,000.00 over priced elantra . You decide .... read more

Horne Hyundai - 2013 Hyundai Elantra GT Limited Edition . - Car Dealers Near Me - Apache Junction, Arizona

I purchased a 2020 Ioniq Hybrid from here. My experience with Lauren, who no longer works there, was amazing! Hands down best car buying experience. The process was seamless and he even delivered it to me in west Phoenix. I didn't have to deal with the finance team or anyone else. Lauren took care of the entire process from start to finish. It's the only reason why I'm giving this place two stars vs one star. Three weeks later, I decided I wanted to trade in my second vehicle for another Ioniq because I love how economical they are. However, Lauren no longer works there and I get stuck with Jorge. At first, I go into the process thinking it'll be the same service I received a few weeks ago, if not better since I'm a returning customer. Was I wrong in assuming that. Jorge came across as a slimy and incompetent sales guy. I finally got fed up with him and reached out to his boss, Craig. However, Craig went silent and wouldn't respond to my emails either. Needless to say, I decided not to purchase from them a second time. A few days later, the general manager Steve emails me to "make sure I've been helped" and was "satisfied" with the service I received. I emailed him back regarding my frustration and disappointment. That was several days ago and yet no response. I shouldn't be surprised. After all, attitude reflects leadership. It's mind boggling how one sales rep can make all the difference. I honestly bragged about my first experience here with Lauren. Fast forward just a few weeks later, and because I wouldn't play their stupid games I was treated like scum. I suppose that's what I get for not reading reviews before shopping at this miserable dealership. Buyer beware. Hopefully you are reading these reviews prior to shopping here. read more

I had been in the market to purchase a new vehicle for quite some time and had been doing a lot of online research. Ultimately I decided on a Hyundai Palisade. After searching, choices were few, given my criteria. I reached out to Horne Hyundai, and what I was looking for had arrived, but was still wrapped. Ultimately, after some miscommunications, I worked with Craig, the general sales manager and Kahi Castillo. Thanks to their patience and attention, I was able to drive away with my new vehicle. They were both very helpful and accommodating. I would absolutely recommend Horne Hyundai and Kahi, in particular for your next purchase. read more

Horne Hyundai - Maggie, my 2021 Hyundai Palisade from Horne Hyundai. - Car Dealers Near Me - Apache Junction, Arizona

We just bought a 2022 Palisades and it's a beautiful car . Carl, Jeff and Steve were awesome at getting things right and getting us the deal we wanted. I would recommend this dealer if your in the market for a new Hyundai . They treated us awesome and had great customer service considering all the obstacles we faced . Was not any easy transaction :) Thank you for getting me the car that I wanted . read more

Horne Hyundai - 2022 Hyundai Palisades - Car Dealers Near Me - Apache Junction, Arizona

We looked all over for a car to fit our needs. Zach Miller was our salesman and he went out of his way to find us the perfect car. I can't thank him enough for his patience and professionalism. The dealership was easy to do business with. If anyone is looking for a new or pre owned vehicle I totally recommend Horne Hyundai. read more

We were told we would not have to pay for excess mileage on a Horne lease if we repurchased with them. We bought a car from them. Then we got a bill for just over $3000 including over $2800 in excess mileage. We made several unsuccessful attempts via phone and email to resolve this. We would have simply purchased the lease vehicle had we not been promised no charges. Time to contact the TV stations. read more

Michael and Matt represent the bumbling, but friendly, service department. No real problems there. The actual problems arise when one makes one's way to the sales department and finds oneself amid an atrociously acted good-cop/bad-cop routine. "Go-to gal" Lorie and general manager Steve go to extreme lengths to play foils of one another. Lorie plays friendly, whereas Steve plays a character abrasive beyond belief. Lorie strives for a presentable appearance, whereas Steve revels in his role as fat slob. My advice: spare yourself this psychodrama and go to a reputable dealership. read more

I traded in A at least vehicle on the 7th of October today is the seventh of November and they still have not paid the lease off like they should have. I called several times I was told it was paid on the 23rd. It was not. I finally found out that he was going to be paid overnight on November 3rd. That didn't happen. Now they tell me it's going to be paid on the seventh overnighted. However, I can't get confirmation on that. I did call Hyundai USA and after talking to them for some time I was told that I should call the branch manager call Horn Hyundai, which I did of course he was busy and I was told that he would get back to me at his convenience, evidently it hasn't been convenient for him yet because he hasn't called I've called two times and left messages for him to give me a call and at this point I've not heard anything I can understand why the reading is poor. The only person call me back is the salesman, a very nice young man to help me buy a car. I will not be using them to service my car. I do not trust them anymore nor should you. I don't know where their branch manager got his training in management but it's not working. read more

i should be giving this place 1 star but because of my advisor i'll rate it at a 2. This goes way back to May when we first purchased our Kona. We had our engine replaced in May and didn't get it back till June 6th okay that's fine but it's the after fact. I noticed a noise right after we brought it home after the engine was replaced and i took it straight back and was told the alternator was bad and that was what was causing the car to squeak when it is turned on so we waited a week in a half for the alternator to come in we took it in to get it replaced i later get a call saying that the noise is still there and that they will need the car over night i said okay that's fine but if it's more than a day i'm gonna need a car to drive. I didn't get a car to drive and the vehicle was sitting there for 3 days with the technician guessing at what my car needed i get a call that they can't fix it and that they think it is the starter but aren't sure and that they recommend me picking it up i was furious. I ended up taking it straight to Larry Miller Hyundai in Peoria! PEORIA i live in East Mesa and this place is literally 10 minutes from my house while peoria is an hour drive and we live in 2022 gas isn't cheap. They got the car in and told me it was the starter and replaced it in 2 days and provided me with a vehicle to drive during the repairs. I will never be coming to this dealership due to the inconvenience it has caused me and due to the fact that they could not offer me a vehicle to drive and lied on my RO paper work saying i picked it up before they could diagnose it which is a straight up lie! The knowledge of cars at this place is a joke. I do not recommend unless you want your car to be coming back for repairs due to their negligence of cars and service. This is to Matt in response to my review. You have my number i have been to your service department 4-5 times within 2 months, if you were concerned about the way i was treated and the way my vehicle was handled you would reach out to me. read more

I am not here to write about the down-the-road maintenance or the warranty on my new car. It's too soon. I am hopeful that it will be a good experience, as needed, like everything else with these guys so far. I will write about the car finding and car buying experience. It was exceptional. I was looking for a particular car that is hard to get at the moment. '22 Tucson Hybrid in the mid-level trim in one of two colors that I liked (Amazon Grey or Deep Sea). This is not an easy car to find. I contacted every dealership from Riverside in the west, Vegas in the north, and Albuquerque in the east, and it was an almost impossible car to find. What is worse was dealers telling me that they had the car that I wanted, only to have the car disappear before it got to AZ. I have to assume that the agent told me that it was mine to purchase, only to pull the rug out from under me and try to sell me something similar, but not really what I wanted. Chris D. at Horne Hyundai was terrific. He knew what I wanted and initially didn't have anything, but kept his eye out for me, and contacted me when one was in the pipeline. He worked with me on pricing and gave me a really legitimate deal on my trade-in. I might have saved a few dollars if I had waited and waited for the car that I wanted (or settled for something close), and I might have netted a few dollars if I had sold the car on my own. At the end of the day, I got the exact car that I wanted and came out spending right about what I wanted to spend after my trade-in (slightly less, actually), and I am not a pushover; I am someone who wishes that we could bargain at the supermarket like I bargain at the farmers market. And all of this happened with Chris and co. with very very very little hassle. In today's world of sticker-shock inflation, I very rarely get the thing that I want for the price that I want to pay and have it happen with little effort on my part. The biggest inconvenience with my whole situation was driving 25 miles to Apache Junction. But I was willing to get to Albuquerque for the car that I wanted, so even that is a win. Easy to deal with, helpful, honest, and fair. I give a full endorsement. read more

We moved from across the country and brought our brand new Elantra to Horne Hyundai and had them due routine maintenance and to look at our undercarriage as we noticed it was hanging low. The service specialist Tyler called and immediately we sensed his dedication to the company and not the customer. He was arroganot, cocky and worst of all, not sincere. In a nutshell he blamed us for going too fast over a speed bump which made no sense as we have no speed bumps where we live and there was no other noticeable damage, except APPARENTLY to them the frame of the car was bent ruining our cars warranty and value. Also my fiancé wanted the cheap chrome paint that was under the lights treated as we added preforassion coverage when we purchased the car. Again Mr. Tyler and his arrogance blammed us, that the damage was done from rocks coming off the highway and again wouldn't honor our warranty. Lastly we just had 2 tires blowout at same time on highway early in am on way to work and of course we had to pay out of pocket and they gave us the car back with scrapes and glue all over the rims and tires. this was after they told us to get it towed to the, and the tires should be under warranty. Apparently the car wash was down that day, like the ice cream machines at McDon! Less than a week later, brand new tire blew out again on 30mph curvy backstreet. We didn't go back to Horne but tire place we went to told us rim was bent too and suspicously. Never again Horne and Tyler, bye. Thanks for NOTHING!! read more

When I left Horne Hyundai with my new Palisade I had very good things to say about the experience. But a few days later something happened which undermined the good faith which was built that day. It was a long Saturday when we seemed to reach a deal. The staff, including the general manager, worked hard to meet my needs. After several hours, I got word that I was approved for financing at an acceptable interest rate. It took about another hour to sign contracts and get the keys. I left feeling satisfied the hard work was over and I could go home and enjoy my new wheels. Five days after my purchase, I got a voicemail from Jorge (the dealer's financing boss) saying he had good news and bad news. Immediately I was confused. What bad news could the dealer have for me? I bought the car almost a week earlier and was back home in another part of the state. I came to find out that for whatever reason, I had NOT been approved for the interest rate I was told, and Jorge needed more information to try to get me approved. I still don't know why he told me on the day of my purchase that I was approved for a certain interest rate, and why I was sent home with a signed contract saying so, when in fact I hadn't. After revisiting my personal finances and providing Jorge a few more details, he called me back and told me he was able to get me approved at a rate almost one full percentage point higher than I was told at the time of my purchase, which put my monthly payment higher than I was comfortable with. But rather than make the 3-hour drive back to the valley and take back my trade-in vehicle, I decided to swallow the higher payment. I have some positive things to report about the experience, but first I have one more gripe... Their initial offer on my trade-in was a joke. When you are trading in a 1-year old car which is nearly flawless, and your salesman says they can only send it to auction, you just have to shake your head. Fortunately, later in the process they offered a respectable amount for the trade-in. For the positive, Kahi was incredibly knowledgeable on the details of the car's features. He was patient and willing and able to answer all of my questions. Overall I am pleased with the vehicle I bought and the price. This is the nicest vehicle I have ever owned and they went below MSRP to make the deal. I still don't know how a dealer can tell a customer "Congratulations, you are approved for these terms," and send them home with a car and a signed contract, and then a week later come back and say "Hey, you actually weren't approved." I asked Jorge that question and didn't get a straight answer. I looked through the other reviews on Yelp and dealerrater.com and found that I am not the only customer Horne Hyundai has done this to. Even with all the hard work the staff did for me, and the price I got, this problem is very troubling and I would not feel comfortable going to Horne Hyundai for another purchase. read more

Went to this location for routine maintenance today, but I had received misinformation about my extended warranty from the San Tan location and ended up not needing an oil change. The Horne service representative was extremely condescending as I tried to understand the warranty confusion! Instead of being helpful and explaining the misinformation, he was clearly annoyed and made a few rude comments. His condescending tone made the experience worse. Customer service at the Horne location leaves a lot to be desired! I would think twice about purchasing a Hyundai from this location based on the poor customer service. As a customer service representative, your job is to help the customer...not humiliate them. read more