It's official - Horne Kia Gilbert is my go-to dealership! I just purchased my fourth Kia and Ali Alazzwi was very helpful in making the whole process simple and hassle-free. If you're in the market for a new Kia, look no further - and be sure to ask for Ali Alazzwi! read more

They tried to game out of the Military discount. If I could give 5 stars for the salesman and 1 star for the sales manager I would. Allen answered all of my questions and helped me talk through a couple options to get what I was really needing. He was a 5 star sales person. However, I walked out after the back and forth with the sales manager to chip away at a deal. I NEVER ask places about military discount, but went in with the expectation since it was advertised on website under list of incentives. The deal sheets that came back from sales manager had a "Discount and Rebates" line of $7,413, and it was specifically pointed out that the military discount was included in there multiple times. Fast forward 2 hours, and we had finally gotten within 2k of my asking price after a few rounds of the sales manager when the computers went down. While I was actually trying to move money around to cover some of that gap and meet in the middle I took another look at the website where I noticed the Discount and Customer Cash (rebate) lines on the web page also totaled $7,413. Meaning, they reduced the already proposed discount from the online posting to cover my military discount. It was only $400 discount, but how that was done disappointed me enough to walk out. For $400 they lost a customer and sale, and I will be reaching out to corporate so that other veterans and military personnel don't have the same experience. If that is how they work that into the deal then it shouldn't be an advertised offer in the first place. read more

This was my second time to visit Horne Kia. I am very satisfied with their excellent customer service and efficient work.

Service department is terrible. Last time I picked my car up, it was unwashed and the bumper had surface scratches I had to manually remove- as if they drove into a wall or pylon. This time they had my car all day with no ability to be reached. One guy is working the entire service dept on a Saturday, so no one can answer the phone or return calls. Finally had to go there before close hoping it was ready. They ran it through the wash and didn't dry it, so it came back looking much worse than when I'd brought it in dirty. Driving home I realized the part it had been there all day to have fixed was definitely still broken. Will never be back to this location. read more

I'll start with the positives. We greeted fairly promptly by our sales person named Liam. Liam was excellent. He listened to my wants and needs and found me something that I didn't even know I wanted. I got a decent deal on a new car. They have snacks. That's about as far as good things that I have to say. Everything else really went downhill from there. We spent a total of 8 hours In this dealership. Their finance department is a disaster. We were misled and lied to and the communication sucks. And even almost 8 weeks later I am still having problems. They miscalculated my final payoff for the car that I was trading in. Leaving me with a balance that they are saying is my fault even though the information was not disclosed. I did not receive financing for the new car until October 8th Even though I walked in on August 31st. My previous financing was calling about the payoff even though I no longer had the car. I communicated this with the finance department as it was happening. They were waiting on the final numbers or something I'm not entirely sure anymore. On top of that ongoing issue the day of We had to fill out the financing paperwork three separate times because they could not get the numbers correct. It got to the point where they messed up again well after the fact that we had already been gone from the dealership weeks later that they had to physically come bring us the papers to sign. I physically went into the office to go paperwork after they had messed up again. it took me nearly 20 minutes to find anyone to help me even though I went first thing in the morning. I was given the wrong spare key for my car which is a completely different car And was forced to Uber as I could not get into my car with the key that was provided to me me. If it was not such a hassle at this point I would just return the car however they have succeeded in lowering my credit score and causing me more issues almost 2 months down the line. I will never recommend anyone to ever visit this dealership. And I have spoken with my company as they gave me this dealership as a place where we get pricing that it's more of a headache than it's worth. they tell you welcome to the family. But frankly it's not a family that I want to be a part of however I am stuck for the time being.. read more

I had been to a couple of dealers who promised to work with me on trading my 3 year old Forte5 for a brand new Niro, who after the initial promise just kept adding stuff to the deal and making it above my price range and insisted I should take the deal because they were giving m s much for so little. At Horne Kia they looked at my numbers and told me they could help me and less than 2 hours later we were signing papers on the car I wanted and for the price I was willing to pay. Definitely a NO BS dealership working hard to earn business via customer satisfaction. Barbara was awesome! read more

Deceptive! The price online on their website was $5k lower than when I showed up. Rip off! The first service I was charged $90 for an oil change, the second oil change they did not have an oil filter( most basic most common service done on a vehicle) in stock?? So I went to another Kia dealer, oil filter in stock and only paid $50 for the exact same service! I do not recommend anyone purchase a vehicle or do any business with this dealer ever!!! read more

While I was purchasing my vehicle everything was fantastic. They were very attentive. While I was finishing up my paperwork I asked them to remove the horne emblem on the back of my car and as their service department did that they scratched my car. I didn't even take it off the lot yet. They scheduled me to take it to a local repair shop and pay for the scratch to be repaired. I did tell them I will need a loaner to get back-and-forth to work. When I dropped off my brand new Kia stinger to the repair shop in Santan Valley my loaner was an old Toyota Camry that is falling apart. The brake light is on. It's completely filthy. And I don't even believe it's a loaner because it doesn't even have a tag stating that it's a loaner. I believe it's the owners car. They never even asked for my drivers license or proof of insurance. When I reached out to Kia to let them know I'm extremely upset they said they cannot do anything for me. I am paying $776 a month for my brand new Kia not to be put into a car I feel unsafe in for almost a week now. I've been in retail for over 25 years. And I do everything to make sure the customer is satisfied and this is just unacceptable to me. My email is kel1630@yahoo.com read more

If I could give zero stars I would! Don't waste your time going to this dealership. As many of the other reviews state, they advertise these great prices on their website and they tell you that they will be able to honor it in person which is simply not true at all! Drove all the way from Surprise to Gilbert just to be told they only offer those prices to people trading in a vehicle even though it doesn't say that ANYWHERE on the website. On top of that I do have a vehicle I'm looking to trade in. The amount they tried to offer me was a fucking joke. They said they would give me $18,000 when another dealership offered me $22,500. Then they add about $5k for bs dealer installed equipment and "fees". When they showed me the numbers the math just wasn't adding up and it wasn't reflecting my almost $10k in positive equity at all!!! DO NOT WASTE YOUR TIME GOING TO THIS MONEY HUNGRY DEALERSHIP THEY ARE LIARS!!! read more

Complete scammers! (as so many car dealers are). Added $20k as premium on a Telluride! What a joke. I hope you go under you fools. One really can only buy a Tesla these days as all those car dealer scammers try to rip you off left and right. read more

David was awesome! Went in to inquire on a really nicely priced used car, and left in it. Overall, great experience. David worked hard to ensure that we got through all the paperwork in a timely manner so that I didn't have to be there all day. read more

I recently bought a 2020 Kia Sportage! Natasha was amazing start to finish! She got me exactly what I wanted and for an amazing deal! I really couldn't be any happier with this dealership and Natasha! I would 100% reccomend them to anyone and everyone! read more

About a month ago I started shopping for a new car for my wife and I. Within about two days I decided to go with a Hyndai over the Kia as they had better factory rebates and purchase incentives. I spoke with someone at the dealership as I was getting multiple phone calls and text messages a day. Unfortunately, even after letting them know I was going a different direction and then later telling them I had purchased, the calls, emails and text messages have continued unabated. Every time I call and speak to a "manager" I get the runaround, get a different person or lately just get hung up on. But each time I am assured that "all your information has been removed, You won't hear from us again." I would love to say that stopprd everything there, but it didn't. I even received an email today from Al Burton that starts with, I kid you not, "Here at Horne Kia we know there are many reasons you may not want to hear from us anymore but we believe there are plenty of reasons for us to still talk let me explain...." So if you want to ensure that you will receive endless correspondence no matter what you do to try and stop it, this is the place for you. Don't worry though, even if you buy a car somewhere else they won't give up on you and will keep calling, texting and emailing. read more

Not my favorite. I know they are a dealership and I shouldn't expect much but quality and service is still frustrating. None of the separate dealerships talk to each other and the service helpers dont even make the effort to call the other locations they require us to. The oil change cost has gone up by a lot and it seems awfully expensive for something that doesn't require much effort. The service helpers could not find my car details and were relying on me to help them fill in the information. Also my mom was there the same day trying to get help and they had no record of her full bumper to bumper warranty and then tried to get her to pay for the service of things that were covered. This happens everytime we go. Lastly i tried to sell my car to them that day and they gave me a very low quote and then basically told me they would resell it at the price i originally wanted. I would probably not go back. read more

I am only posting this here because I had an awful experience and sent this email to the general manager, Josh, in hopes of repairing the situation and he didn't reply. Everyone should be aware that this dealership simply doesn't care. I brought my car in for service this past Friday June 28th and to say I was disrespected, disappointed and appalled by the service I received, would quite frankly be an understatement. I originally brought my car in to be serviced for a regular oil change as well as to investigate a problem I had been having with the engine light and a strange shaking sensation. Jonny helped me with my service and seemed more concerned with asking me about his physical appearance as opposed to actually looking at my car. He did not test the battery or ask me much about what was taking place, but when it was time to address if his teeth were red due to fruit punch then I was supposed to happily encourage him. I came to get my car fixed not have to spend my time addressing teeth color. Beyond the unprofessional service, I was told Jonny would call around 4pm to update me on the car as I needed a shuttle to get me home. He did not call until 5:30pm and made it clear that I would have to wait until the next day to get my car. Saturday came and I called for a shuttle back to the dealership shortly after 8am. I was told that a shuttle would arrive at 9am to pick me up. By the time 9:30 came around with no update, I called again and was told a shuttle would be arriving between 5 minutes to an hour. I have a sister with special needs and waiting/ being so uncertain was not an option for me. The individual I spoke to on the phone refused to call the shuttle service to clarify for me. due to the lack of effort and care of the service department, I had to get myself and my special needs sister into an Uber to get my car. At 11:00am I received a call saying the shuttle was outside my house. As I spoke to the driver, we both realized no one had communicated anything to either party. She did not know I canceled, nor did she know I called at 8am. All around, I was incredibly disappointed and disrespected by the lack of care that was shown. Upon picking up my car I was simply told to hand over my card and sign on the dotted line. No one explained what took place or ANYTHING about my vehicle. Despite my frustrations, I was hoping everything was behind me, that is until I got in the car this morning to go to work. As I was driving the freeway my car started making that same rattling sound I had described and was assured "nothing was wrong". Traveling on the freeway my car literally came to complete stop, refused to move forward and caused me to BARELY make it off the freeway and into a parking lot. You can imagine that I was frustrated with my service over the weekend, but to have my safety and potentially my life at risk the next day due to "nothing being wrong with my car", well that, that pushed me over the edge. I returned to speak with your service manager Josh about my car. Instead of apologizing for what took place and caring about my safety he gave me some bullshit analogy about what it is like to go to the doctor. Yet again I dropped my car off into the care of your dealership. This time however, I was forced to miss work. A few hours later, I received a call saying there was something wrong with my cylinders and CLEARLY there was a problem. The service department was able to fix my car and frequently reminded me how lucky I was that there was no balance, as if I did not have the intelligence to put two and two together that this item was under warranty. The last two visits to your service department have left me feeling like trash. I am always helped last. This last visit I arrived on time and had to wait as men who walked in AFTER me were helped before me. I feel as a young woman that if I walk in alone I do not receive the same care I would if I walked in with a man. For the lack of communication, disrespect and poor quality of service, I told Josh that I felt it would only be fair that I was credited back the amount of my previous service or at least credited with a free oil change in the future. When he refused to do either you can imagine I only became more frustrated. Here's the sad part, I love my car. I have a lease that is due in October and I previously had all intention of purchasing the car outright, however if that means benefiting your establishment and visiting that service department, I would much rather walk away. You see, $65 might lose you a Kia customer forever. I just thought you might want to know the lack of respect, service and kindness your service department shows. No matter the quality of your vehicles, I refuse to tolerate such behavior that not only leaves me to feel less than, but also puts my safety at risk. read more

Another poor experience at this dealership. My car, a 2019 optima, was in for warranty work. They had it for approx 2 months while waiting for a fuel pump. I have no Issue with that, as parts are hard to get. Service guy finally called, said part came in and car could be picked up later that day, which I did. Even though they fixed it, test drove it, and parked it, when I got there the battery was completely dead. Testing showed 4%. That's not possible in less than an afternoon, considering they just drove it. Interior of car was filthy and covered in dirt/dust, as if they left a door or window open while it sat there for 2 months. They clearly left something on, yet they refused to provide me with a new one at no cost to me (or even at a discount), or even charge my battery for me overnight. But they were more than willing to install a new one for $300. Nice little scam they have going on there. They jumped it for me, and the car was dead within an hour of getting home. At least I was able to get the correct battery for about half of what the stealership was charging. read more

I am a single mother of 4 with no support. I had a 2017 Kia Sorento that I got from Horne Kia. I was concerned that I had too many miles / year as it was a lease, to stay under the 12,000. I went back to the dealer to see what my options were. He said he could keep my payment close to the same and get me a purchase. Outcome? After 2 years & 45,000 miles, the 2019 Kia sold for $17,000. The payoff was $41,070, so I took a $24,070 hit on the car. I feel like I was blindly misguided by Horne Kia and would not recommend their dealership. read more

I am very disappointed with the treatment of this car agency. After having filled out the complete form with all my information online and several attempts to speak with a sales person, I requested a quote to buy a KIA Forte and they would not help me unless I ran my credit. The Manager's policy is that he does not make quotes if he does not run your credit because he does not like to waste time. read more

Came in to look at purchasing a new 2020 Kia telluride prestige package and was told we could only drive it around the parking lot. I am a serious buyer looking to purchase potentially even today cash and I can't drive the car? I have no problem spending my money elsewhere. Previously owned a Kia from Horne Kia and loved it, bummer today won't be back. read more

I am extremely disappointed with the customer service that I have received today. Typically the guy that I work with in the service department is amazing. His name is Jose. This morning I woke up in my car would not start. They just had my car two weeks ago to work on it and do some repairs. I got a new battery at that point. So I'm thinking it's not the battery but it could be. I've tried jumping it. I called to speak to someone in their service department who could give me some advice and the lady that answered the phone refused to let me talk to anyone. She said they were all too busy and that I would have to leave a message and someone could get back to me. The problem with that is I called already once today and no one spoke to me. When I tried to explain that to her she got attitude with me and told me that everyone was busy and they were short staffed. I do understand that but I've been waiting all day for someone. Literally it's been over eight hours. ridiculous read more

I have always used Horne Kia for my 2011 Sorento repairs. I needed my air conditioner fixed and took it to the service team at Horne and it was taken care of with no problems or delays. I was able to speak with the now service manager that was my first service rep years back when I came to Horne Kia for help initially. So It's nice to see familiar faces.. Hope everyone has a great year and thanks again for all the effort of customer service and hardworking service team.. G.Pierre read more

just an update Josh commented on my experience and asked to talk however I called to do so and he has not returned the call

I've only gone to AutoNation dealers over the last 8-10 years but since there are no Kia Autonations near, I stopped in to Horne Kia to lease a new Telluride. In 2019, you would think most reputable dealerships would have gone the way AutoNation dealers or Carvana have where there is minimal negotiation and the process is low pressure and simple. Horne Kia has not got that memo... I've worked in the business and did my homework on the car prior to arriving, but the sales manager that came in to talk to me insisted on using high pressure and intimidating sales tactics that were just unnecessary and inappropriate. After calling him out on his tactics, he only doubled down and kept pushing on and even misrepresented the car and/or features as a way to pivot the conversation in hopes I wouldn't know he wasn't being truthful. My sales rep was only the job 2 weeks at that point (and was barely 18-19 y.o) and was a good guy, but as soon as the sales manager left the room, the sales rep started to apologize and talk about how much everyone dislikes that sales manager and he couldn't believe how he was talking to me. Bottom line: I left to another dealer and had a smooth and pleasant experience and Horne dealerships will never even have the chance to earn my business in the future. I'm giving them 2 stars instead of 1 only because the sales rep stepped up to acknowledge what he had witnessed to me and apologized. read more

Went in for a simple oil change and a quick check up of my vehicle. I initially spoke to Mike. He took time to get to know me and explain what they were going to do today. I didn't have an appointment and they looked busy, but they were still able to accommodate and get me in and out pretty quickly. I highly recommend Horne Kia's service department! read more

I've had bad experiences on the past when working with a dealership. This time was a breeze! Melanie was super helpful on answering all of my questions, and helped me choose out a car that suited my lifestyle. Will definitely recommend for friends. read more

Had been looking to buy a Ford fusion hybrid for a while and Josh really helped me find the perfect car at the perfect price!!!

Not happy with NO service from the service department and the manager who doesn't care. Choose another place if you are buying a car. Honey B. read more

BUYER BEWARE!!!!!! SCAM DEALERSHIP!!!!! So, on Monday 09/07/2020 I went into Horne kia to get a car that I saw advertised online. Everything was going smoothly until I got to the finance department. I worked with a Christopher in finance and he might be dyslexic or something. He does not know how to read his own papers. I have been trying to get my deposit back since Tuesday and have called 8 times to get it sent back to my account. He told me 8 times that it was credited back to my account over the last week. Guess what I just learned today, Christopher does not know the difference between a deposit and a withdraw. After a week of dealing with Christopher and telling him that I just talked to my bank and no pending transactions from Horne kia to me are there he says "O sorry it was a credit not a deposit my bad you have to come in to get your deposit back". Like WTF you work in finance, how dumb can you be. O ya and if you look at the paper below it shows all of their crazy markups. Dealer installed items at $2,395. Let's run that over at the bottom of the sheet. Floor mats $199, so the car does not come with floor mats? brand new 2020 kia forte? Horne VIP dent/ding $299. I read about this and it's something they do at the manufacturing plant they didn't add this onto the car. $899 smart shield? No clue what the difference is between the last $299 but it is also most likely installed at manufacturing. VTR (Vehicle theft registration) another $299 and the best one, WINDOW TINT $699. I hope this is put on by the most skilled window tint person alive for $699. I tried to find a place that cost that much for window tint and could not find 1 single place. O ya and these fees cannot be taken off. O ya and the best part if you look at the place that says TOTAL SAVINGS + REBATE section below it says $6,162. Guess what Christopher in financing told me. "This doesn't mean anything; I could have put a Million dollars in that slot it still doesn't mean anything." SOOO WHY IS IT ON THE PAPER? I agreed to the car priced at $14500 which would make since with the MSRP - $20,635 - $6,162 TOTAL SAVINGS + REBATE = $14,473, Nope car came out to $16900 before all the add-ons. ALSO, the paperwork when I was about to sign had the selling price of the car at $17900. I brought it up to the smartest man on earth Christopher and he said, "No the $17900 is the price after tax." I then proceeded to move my finger over on his screen that states "SALES TAX $1,600". He was trying to scam me on the paperwork as well. He then goes "O ya that must be a computer glitch" umm no it is you being a hefty skeezy, gofer looking salesman. This place is a scam and make sure you read your paperwork before signing anything. Also, if you get a 500 lb. guy named Christopher in the Finance department make sure you do the math by hand Infront of him. He does not know how to do math and tried to tell me I just don't know what I'm looking at. F you dude I'm in college for finance right now, so I know how to read numbers. DON'T SHOP HERE THE DEALS ARE NOT WHAT THEY SEEM, GO TO THE OTHER KIA DEALERSHIP IT WILL BE MORE SEEMLESS AND LESS SKETCHY!!!! read more

Horne Kia - Look at these charges and also the "TOTAL REBATE + SAVINGS" doesn't meant anything according to Christopher in finance - Car Dealers Near Me - Gilbert, Arizona

I brought my car to Horne kia for an engine replacement that was covered under the warranty...the called me when it was done and said I needed a new air compressor and a hose ...the air worked when I brought it to them and they said they would not pay for it picked up my car and the air worked fine so they were trying to scam me into paying for an air compressor that I didn't need ...later I realized that a key chain was missing from my key ring that they had so not only did they show me that they would not pay for something that they broke but they tried to scam me and they stole from me ...what a shame read more

Wow! Such a difference between service at Peoria Kia and this one. I am SO happy that I now live closer to this location. In all honestly, even if I didn't live closer, I'd much rather travel here for the service. This place was so much more friendly and efficient. I didn't get the sales pitch and I felt very well treated. They didn't try to over charge me for services and even though they had a full agenda that day, they accommodated my service and fit me in. Extra kudos to Eric who helped me out and made the difference! read more

Salesman Glenn Copper was outstanding, all day. He listened to our needs and patiently walked my dad and I around the minivans. His suggestions were spot on and he even put up with my screaming toddlers. I highly recommend his skills, we are lucky he found us wondering the lot. Nissa in finance was the best, most understanding finance person I've ever delt with. The ASU football game was on in the waiting room and she let us stay in there between legal signings. We couldn't be happier with our new Kia Sedona! The lease option was the best for our needs. They even started late on a Saturday so we didn't have to come back on Sunday and miss the AZ Cardinals game. read more

Horne Kia - Kia Sedona 2016 ! - Car Dealers Near Me - Gilbert, Arizona

Beware of the service department. When you bring your car in, they partially repair your vehicle under warranty. Repeatedly told me that what they did will fail and i will be back. This is a work flow by Kia, they say. Same issues 7 weeks later, denying under warranty now. My maintenance has caused this. Two advisers already said it would need an engine replacement. The new adviser and manager are changing their decision and backing out of this. In addition, I have purchased 4 cars thru Horne Kia and this is the service given when your vehicle has mechanical problems. I will not be shopping here again. read more

Look elsewhere when servicing your car. They mark up prices on parts and don't ensure their jobs are being completed. We took our car in to get the fuel sending unit replaced due to the gas gauge not working. We got our car back with an empty tank, it was not empty when we drove it in and know this because we keep track of mileage. When driving home it's discovered that the fuel tank is still registering as empty so I take it to the gas station to fill it up. Still not registering. My husband had to call the service dept to take it in yet again. I feel like after spending $372 for the work the technicians should at least make sure the part was working. The service manager Shane said they have no way to check and that this is why they suggest replacing the entire unit. Well, if this is the case they should at least be transparent about it, don't just return our car and wait for us to find out the problem wasn't solved. RIDICULOUS! Don't make a mistake like us, find a local mechanic who will do through, honest work. read more

I came with a pre-approval, good credit, $5k+ down, and a car already selected. The car was listed $32k. No problem. They tried to force me to buy it for $35k+ with $5K down, 84 month term at $688/month making the car over $40k in total after interest at over 4%. I guess I looked like the dummy of the century. Terms dropped down to $548 /month after a lot of haggling. I asked why they would not sell the car for the price listed. He stated it was so they could make more money. If I wasn't going to pay it then somebody else would. I walked. read more

Family member had a horrible experience with their service department. Steer clear if this place. From other reviews and the lack of response seems to lack customer service. Disgusted. read more

Inquired about a car, was told it was in stock and there, when I went to the dealership it was not and they pushed me into another. Then I told the sales rep what I wanted and looking for to let me know what was in stock. After numerous attempts to call and text there was no answer. Called again and a "VIP" person let me know there was the car I wanted, after telling me they would call me 2 mins later an hour later we went though the details on the deal, then I had follow up questions and needed to talk but he was unresponsive for days until I heard the car was sold. Amazing read more

Really negative experience here today- our sales person Austin was great. But we looked at a car and talked to the manager for a while, and decided to test drive a car. A group of people came up behind us and were looking at the same car (there was only one left). We test drove it first, and went to sit in the office and wait on talk about financing and our trade in. The financial officer came in to tell us the car was being sold to the group behind us! So so so rude and I am really upset. Perhaps because we had small children with us? But we were there first, way first, for THAT car, and werent even given a chance. Not overly confident but the sales person who swiped the car out from under us and Austin was maybe named Phillip. read more

Just purchased my 2nd, and last, Sorento SX from Horne. Have had wonderful experiences with the Service Dept the past 7 plus years and I'm keeping the 2012 Sorento. The price the salesmen and I agreed on was the internet listed price. Well after all the dealer add ons and no rebates (as adverised) the price ended up much higher than anticipated. Shame on me for signing. Found out that I could've purchased a higher listed priced car at another dealership for less than what Horne ended up charging me. The poor salesmen have no clue what the "closers" end up doing. None of this happened when I bought the last one. Expensive lesson learned. Will keep using Andrae in service dept, 5 stars there. read more

Don't go to this dealership. They will conduct repairs and leave your vehicle worse than what is was. There is no use connecting with any manager as they also will not assist. As much as the advisors would like to help out, their hands are tied by the managers. This is my second Kia and although they are decent cars, after this entire experience, Kia will no longer have my business. Truly rethink before you buy one of these cars as the service maintenance received will not be the best. read more

Thanks again Horne. Johnny in service rocks and took care of me and all my cars needs. Quick service and really great people. Always have been 5 stars in my book read more