great service and great chocolate. everyone is always so kind and it's delicious. highly recommend!

I know it sounds like I'm a payed critic, but honestly, it is amazing!! go here every year when I go to cape cod. The service is so fast even when it's packed! I cant have coffee, but love the ice cream sodas. it could use more chairs, but literally my favorite part of coming to cape cod. ambiance is nice, also amazing that it is right next to the bike path if you need a refresh (which I did.) if you have time, take a visit! Would recommend. read more

The minute we walked in, I could smell good chocolate. I immediately noticed how shiny the door was. I enjoyed that! This was my first time here. I looked around; it's PACKED- very crowded. Thankfully, the workers were very patient and kind. I got a chocolate pizza! It was so good! I do recommend! read more

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They close late for anyone looking late night pastries and coffee! The service was fast and everyone was friendly. Such a cute restaurant!

over priced and not impressive. everytime i come here i leave disappointed. the coffee is pretty much make your own, with a creamer and sugar station. if im paying 7$ for a small coffee i shouldn't have to do that? the chai is bland and taste like water, 7 for a small also- photo attached. i asked for a pump of mocha and it turned into solid chocolate, never had that happen anywhere else. the pastries look excellent but they're also disappointing. the people working there aren't the friendliest either. read more

Hot Chocolate Sparrow - chai - Coffee & Tea Near Me - Orleans, Massachusetts

This place was very fun! Stopped in for some lunch on a Sunday. Easy parking and inside was busy. I was a little overwhelmed at first because there is so much chocolate and options that look delicious. I ordered a #3 turkey, roasted red pepper and pesto sandwich with a medium hot chocolate. Both were delicious! I was able to get a seat on the side. Inside is tight but a medium amount of seating. My food came out in about 5-10 minutes. The sandwich was delicious I just wish it was a little bite bigger but okay size for ~$10. The hot chocolate was also delicious but a little pricey ~$6. Overall so yummy and was fun to pick out some chocolate and try some goodies! read more

Hot Chocolate Sparrow - #3 turkey, roasted red pepper, pesto sandwich - Coffee & Tea Near Me - Orleans, Massachusetts

Always a treat! Usually crowded but many workers make for rapid delivery. Friendly! Delicious! Customers are usually friendly and happy. Small tables and counters by window but there are outside places, too. Chocolates galore and so many drink and food choices it's hard to decide! read more

This is a hard place to rate. Is it a candy shop? Or is it a coffee shop? Actually it's both. For sure they do an active business in the well stocked candy section and they make some very good chocolates. But most of the customers, myself included, seem to want it to be a coffee shop, a relaxing place to enjoy some coffee, some time with your devices, your book, or in conversation with friends. And there's nothing else nearby that fits the bill, so by defacto this is it. Unfortunately in this area it falls flat. Its interior more resembles a retail store than a cozy place to hang out with its closely spaced tables among merchandise shelves, a commercial feel, and it's been noisy and crowded every time I've been there.. My coffee, a standard small black, was good, and locally roasted, but loses points for being served in a paper cup that I fill for myself at the urn. For specialty drinks you get a number and wait to be called to the pickup window, the several waiting customers contributing to the noise and crowding. For me, a a big part of a coffee shop's overall rating is the quality of their pastries and sweets. Here's where they especially failed for me. They have many such items - an unusually large number actually, mostly slices of various cakes. But none are made in house, nobody could or would tell me who made them, and they were priced at up to and exceeding $12! That's not just high for a coffee shop, that's restaurant prices. At least in a restaurant your slice might be decorated with some fruit drizzle, whipped cream or ice cream and a cherry. But a sad slab of cake, naked on a plate made by who knows, for twelve dollars? No thanks. So instead I went over to the candy side. They have a large selection of chocolates, caramels, truffles, candied fruit slices, fudge, meltaways, all the usual forms, and all made by them. And every one that I have tried has been delicious. Before ordering my coffee I went to the counter, ordered four individual chocolates from the vast selection, and for under $5, sweets in hand, I got my coffee then went outside to the picnic area to relax. But even the outside wasn't so relaxing. It is a crowded, busy parking lot, and the picnic table is next to a Dumpster. read more

Hot Chocolate Sparrow - Coffee & Tea Near Me - Orleans, Massachusetts

Homemade chocolate, Ice cream and coffee Old school Cape cod Plenty of parking and everything tasted so good read more

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Hot chocolate was the best I ever had. So cute inside but overwhelmingly crowded. I see why it's so popular! read more

Very cute shop, good chocolate and ice cream flavors (no tastings!), and very reasonable portions too! read more

Hot Chocolate Sparrow - Coffee & Tea Near Me - Orleans, Massachusetts

What a great dessert spot!! They have ice cream options plus baked goods plus tons of candy. There are indoor tables (we were there at 8:45pm so it was dark and I'm not sure if they have outdoor tables, too). There is a parking lot as well as a ramp and stairs to the entrance. We might come back to try the breakfast menu, too. read more

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This cozy little shop is always a delight. Whether you are in the mood to indulge in a sweet candy treat, dessert or good homemade ice cream this is the place. They have a wide assortment of the three categories I mentioned above. The biggest challenge is selecting just one. This beautiful sunny Sunday in February commanded having ice cream so that was my choice on this visit. Of course if I'm splurging I am having a sundae. This is definitely a place to have hot fudge because it is home made and fabulous. The ice cream flavors are truly amazing and decadent. My two personal favorites are German Chocolate cake and Red Raspberry truffle. Both loaded with tasty ingredients. My one complaint and the only reason they didn't get 5 stars is their portions have declined. My medium sundae looked more like a small. Very small. All in all it's a place to satisfy your sweet tooth for sure! read more

One of my favorite spots to stop and enjoy some delicious Frozen Hot Chocolate with crunch, regular hot chocolate, or excellent Ice cream soda (chocolate syrup and chocolate ice cream, delicious pastries. Service is always fast and friendly. The ambiance is friendly with locals and tourists, kids after school, is just your a perfect place to stop on your bike ride through Orleans, or just to work, read the paper. read more

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The Hot Chocolate Sparrow is a fun place to stop along the Cape Cod Rail Trail. Because it's so we'll located, it is hoppin'! Lots of people around lunchtime on a Saturday afternoon. We ordered 3 sandwiches (the 1, 2, & 3). The sandwiches are on the smaller side, but still managed to hold us through dinner, in combination with a frozen hot chocolate . My husband and I split the #s 1 & 3. We quite enjoyed both. My quibble would be the frozen hot chocolate. That seems to be something of a specialty here, but it didn't feel particularly special. Also, the day we stopped by (a busy Saturday towards the end of summer) the frozen hot chocolates were taking a long time to come out. Long enough to feel like they forgot your order. I'm not sure that part of my order was worth the wait. It is a cute spot , though, and well-located off the cape cod rail trail. There's a reason folks keep coming! read more

Hot Chocolate Sparrow - Busy Saturday at Hot Chocolate Sparrow - Coffee & Tea Near Me - Orleans, Massachusetts

Always my first and last stop on my mid-cape trip - starting and ending with an iced mocha sparrow or hot cappuccino. Their espresso is superior and their mocha situations are always amazing. Fast, efficient service. A bustling but cozy environment adorned in pink neon. Bonus - it's also a chocolaterie and you can get some incredible fudge and other sweet treats while you're here! FYI they also have sandwiches and lunchy things (medium good), ice cream (always good) and pastries (not the best on the block but still good!); wifi, outlets, and ample parking. Right off the Cape Cod Rail Trail for bikers in need of a bathroom and water bottle fill up. read more

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The chocolate is still the best. The rest is the worst. The staff are unfriendly (no matter what time of day or night) and not good at their jobs. Drink orders made incorrectly, orders not made until reminded... Breakfast sandwiches so bland and mushy we threw ours away. Now the worst part. They claim to be open till 10 PM. But the candy counter is closed at whim. On Friday night at 7 PM we went to get candy at the counter, and there was a printed sign that the counter was closed. Please come back tomorrow. This made us very unhappy, so we went back the next night. Saturday night at 5 PM, same sign no candy available. Seems the counter staff on the other side of the café are unable to service chocolates, and when they say the cafe is open, it is potluck whether the entire cafe is open. read more

We went today for breakfast and then chocolates. My husband loved his ham, egg and bagel sandwich. He enjoyed the coffee selection too. I had a muffin and a smoothie. I went with the Brewster something smoothie, and it was good. Muffin was ok - a bit hard to eat because it was so crumbly. And I had to have a mint hot chocolate because of the name of the place. Yummy. Service was quick. Then on to the candy store. Dessert after breakfast? OK! We got fudge, a peanut butter cup, and a few other chocolates to go. They made some cute elephant chocolates which I had to bring home for my children. The staff there was wonderful. We got chatting and she made some wonderful recommendations. I'm so glad I finally got to try it there. read more

Hot Chocolate Sparrow - Took home lots of treats. - Coffee & Tea Near Me - Orleans, Massachusetts

Tried the carrot cake, red velvet and lemon berry mascarpone cake. All were very good. Worth stopping in if you're in the area.

One of my favorite spots in the Cape to grab some morning drinks to get us started for our day. Since we have a mix of coffee and non-coffee drinkers in our family, it's perfect that they offer excellent espresso drinks but they also have a variety of hot and frozen chocolate drinks and super healthy smoothies. My daughter who has the sweet tooth swears by the Iced Caramel Mocha Turtle and Iced Coconut Mocha Sparrow while my other half loves to order the Brewster Berry smoothie. For myself, I like to stick with the oldie but goodie iced or hot vanilla lattes and you can order it with any non-dairy milk of your choice which for me is with oat milk. This place is always packed but the line moves quickly. They also have online ordering if you're ever in a pinch. Enjoy! read more

The best sundae on Cape Cod. The whipped cream/chocolate/nuts combo is next level. Kids also loved the ice cream and chocolate chip cookie Pass on the affogato... read more

Good chocolate, but stay away from the blueberry muffins! Fluffy, sugary, and full of fake blueberry flavoring, not authentic or homemade. Also, the café table where I sat was not very clean. But the place was very busy, so I guess they're doing something right. read more

cute kitschy cafe and candy store with a selection of coffees, drinks, food items + desserts, fudge, and chocolates hot chocolate & sugar cookie were good read more

We've been going to HCS for over a 15 years every summer. But this year baristas are poorly trained and drink quality has gone downhill. We tried going a few times, but every time was not good. And on top of it prices are higher than other coffee shops like Snowy Owl. Very sad. It's been my favorite coffee shop (with many tshirts and sweatshirts to prove it) for years. read more

Convenient place to stop for a variety of coffees, baked goods, candy and sandwiches. Can be very busy at times and waiting for your order in the tight room is unpleasant when crowded. The coffee options are solid. The baked goods are disappointing and seem like they came off of a Sysco truck. read more

So, to start with, I was really excited when I realized I was close to this place. I'm not generally in Orleans area, but when I realized I was, I thought what a great opportunity to go into hot chocolate sparrow! It was right before noon, so starting to get a little busy, but nothing crazy. A lot of people waiting for stuff, a lot of people at the candy area which looked excellent. the place itself was cute. I asked a few questions of the younger girl who was taking orders. First, I asked if they made their baked items. She said yes. Reading the reviews, I now realize that was probably a lie. That also frustrates me. However, moving forward, I was just trying to find something rather plain that wouldn't take long because I was just here for a quick business meeting. I asked if I could have an egg and cheese sandwich, without the egg just cheese. I said instead of the egg can they just put an extra slice of cheese. She said sure we can do that. The egg sandwich I believe is $5.99 or $5.25 one of the 2. Keep in mind, I just asked for the cheese to be substituted for the egg. I also purchased box of water. Somehow, instead of substituting, she put in extra cheese, I was charged for the box of water and it ended up being just under $13. When I looked, I saw that I was charged almost 9 dollars for the eggless sandwich. 10 minutes later, they were still scrambling to figure out why they couldn't fix it. And I was told by who must be the most experienced, and I use that term loosely, person there, that I ordered a grilled cheese. That was why I was charged the extra three dollars. No I did not order grilled cheese, I ordered an egg sandwich with no egg, and I substituted an extra piece of cheese for the egg. The place it started filling up, and at this point I've already been in there for over 20 minutes and I was about to be late for my appointment, so I said, I'm done arguing about this, but you are definitely doing this wrong. I have been in business, my entire life, and I have been in the same business for over 25 years. That is not how it works. If that is how they are having their staff bring things up and I'm not sure why they are busy. Other than the fact that tourists are on vacation, and may not realize it. As for their baked house, bakery items, they might be baked in somebody's bakery, but not in this one. Also, that box of water that I did not get, I paid for he had to throw me a tiny bottle of Poland Springs because apparently they were out of boxed water. So no, the 3 to 4 dollars isn't the point of this, it's the principle and the lack of customer service, and lack of knowledge and common sense is the point of this review. Either think before you speak, because when you're arguing with a customer about the fact that are charging more for less, instead of trying to make the customer feel welcome and trying everything to make it right, you are not doing your job. Don't worry I will be contacting the manager. read more

This place is indulgent, delicious and yummy! Always great to support local shop! Iced Mocha love read more

Hot Chocolate Sparrow - Delicious indulgent and local! Yum! - Coffee & Tea Near Me - Orleans, Massachusetts

This place has so much going in and it's very fun to step in - there are so many options when coming here for treats and snacks and coffee! Everything I have had here was delicious, today I just got a coffee ( Almond Joy) with white chocolate flavor and it was delicious. read more

Delicious and chaotic. If you have a common name and are ordering inside, give them a last initial for your own ease.

A cape favorite for me. Their portions can be a little disappointing, but overall, the quality is outstanding. A lovely place to hang out after a long rail trail bike ride. read more

Very cute interior- service was wonderful. everyone was so friendly. They have a cute candy section on the wall that made for some good treats. Iced coffee was delicious and the scones even better! read more

Hot Chocolate Sparrow - Coffee and scones! - Coffee & Tea Near Me - Orleans, Massachusetts

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Very cute little candy shop has a little bit of everything it is very expensive tho! I ordered an iced latte and it came to $7 which is Starbucks prices read more

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One of my favorite stops to get an iced mocha, it's a caffeinated treat! This place is so cute inside. During busy season in the summer it is bustling, so be prepared to wait a little, get cramped a little and not be sure where to stand. They offer lots of pastries, an espresso bar and they even offer candy counter to get some chocolates. Definitely a must stop if you're in the area!! read more

Mocha Sparrow Mocha with oat milk was delicious! Thick, deep/roasty, rich, and sweet. What more can one ask for?

I would have given a solid 4.5 stars if able. They lose half a star because the place could use a little maintenance (which I completely understand since we just went through a 2 year pandemic!). The food gets 5+ stars! The breakfast sandwiches are delicious, the paninis are perfectly toasted and the pastries are delicious. My favorite one was the eclair! Perfect amount of filling, dough cooked to perfection!!! Coffee was also great, I've tried the house blend and it was super smooth. I really love this place and highly recommend it. For my Yelpers who are into ambience, the walls could use a fresh coat of paint. read more

I visited Hot Chocolate Sparrow during a visit to the Cape, and it was honestly a dream come true. I love dessert, especially chocolate ones, and I couldn't believe the case of treats that I saw when I walked in. We picked out a few chocolate treats that were very rich and filling, but so good. From now on I will definitely stop here when I'm in the Cape, and I can't wait to try more of their selection! read more

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One of the better cappuccinos I've had on my trip to the Cape. Top tier pastries more specifically their cinnamon rolls. Great spot for a desert shop that's not only ice cream like 90% of the options are in the cape. read more

For anyone vacationing or living year round on the cape I have to say this is one of the only places you. An quickly get a single serve or single slice of cake on the outer cape. Why is that so important? Well. Well Imagine the post beach scenario of having your box lunch sammies hours prior.. you are in aching need of a shower but also equally a coffee for the tasty energy pick up - but heck if only something sweet to accompany it that ISNT A Donut or something breakfast like ? Enter HCS! They have an expeditious process for those who know what they want - a slice of key lime pie? A piece of German chocolate cake? And how's about an iced americano to wash it all down ? My goodness yes ! Not only do they have every classic cake and pie , but also some inventive ones. With covid they haven't been allowing people inside but they do have a really well thought out already in place take out line outside. I have to say with everyone's covid challenges they seem to have not been stifled by it. They do also have a full on chocolates and truffles counter that makes Godiva look like a second rate candy store. I know you can order from it online. Dont ask me how...try the peanut butter cups and the turtles ! They also aren't a bad spot to stop for an informal breakfast or early lunch. The sandwiches on the menu are a little bland in choices but you can make whatever custom you want from their ingredients. I've both vacationed and lived on the cape and I can say with confidence that HCS kept pulling me back in for the sake of quality and consistency alone. Open year round too !! read more

Hot Chocolate Sparrow - Coffee & Tea Near Me - Orleans, Massachusetts

Coffee was average. Service was not good. Extremely busy place with not enough staff. If you get plain cold brew, it is self serve which is fine, but not explicitly stated (they literally hand you a cup of ice and you get your own coffee). We got an apple blossom and pecan bar. The pecan bar was average. The apple blossom was good, would have been better if it was warmed up but I thought if I asked the cashier to warm it up, his brain would explode. He seemed very lost and disoriented on what he was doing. Really wanted to like this place due to the cute atmosphere, but the service was so poor and the coffee was lackluster. read more

Hot Chocolate Sparrow - Iced coffee with apple blossom - Coffee & Tea Near Me - Orleans, Massachusetts

Brought my nephew here when we were visiting the cape. I love this spot. So Cosy and quaint. Definitely a local spot. Their frozen hot chocolate is to die for. We went at Halloween and their homemade candy and chocolates were yummy. Let's just say it was hard to choose and we went home with 10lbs. of candy. You can see the Cape Walking trail from the parking lot. Great spot! Very special place. read more