I do not recommend CaloSpa. I was given a gift certificate for a 50-minute massage and went to use…read moreit in December 2025, only to be told it was no longer valid because it was purchased in February 2020 and their gift certificates "expire after five years." This expiration policy was never stated anywhere on the gift certificate. There is no expiration date listed and nothing indicating it would become invalid. It was extremely disappointing to be told I couldn't use the gift certificate especially when the service was fully paid for and clearly specified on the certificate. This feels misleading and unfair to customers who receive gift certificates in good faith. Based on this experience, I would not recommend purchasing or gifting certificates from CaloSpa unless all expiration terms are clearly disclosed in writing.

I recently had my first ever HydraFacial with Lindsey at CaloSpa, and wow! Where have you been all…read moremy life? My skin was looking dry and dull and just plain tired with a combination of dry flakiness and mild breakouts. Nothing I'd tried was helping much, so I reached out for professional help and I'm so glad I did. Lindsey was right on time, very friendly and professional, and it was clear from the start that I was in excellent hands. She explained the processes, devices and products she would be using and encouraged me to ask questions if I wanted as we went along. The entire experience was very relaxing and pampering, and best of all, effective. My skin has never felt so thoroughly, yet gently deep-cleaned and nourished, somehow calm and perky at the same time. In the week since my HydraFacial, there's a translucence, and yes, glow, that I hadn't seen in years. I can't wait for my next visit!

Sanctuary Massage & Spa has been my go-to self care place for a couple of years now. It's a bit…read moretucked away on Frankfort Avenue. When you enter, you can enjoy a cup of tea or water before your appointment. Tonight's massage was as phenomenal as the rest. It's easy to book through their site and super advanced booking is not required. I've been happy with every massage therapist here when I pick whoever is available. Tonight I had a massage with Z, who was thorough in explaining sensitive points and attentive to how I was feeling throughout.

My experience started with extremely friendly and helpful service over the phone when I had a…read morespecific question. The location was new to me, so heads-up, you do have to walk off of the main street to find it. I don't know if the reviews and website were all just so beautiful that the decor and vibe inside didn't meet the idea I had in my head? But I felt the space could use a little more life and warmth. In the actual room I was in, too. I wonder if a loose draped tapestry could help, maybe more mood lighting, some plants in the room--just a little warm TLC. Side note: When booking, I chose a 30 min massage and 2 add-ons. Then the calendar event for the appt said 45 minutes I assumed this was my massage and add ons. It's not. 15 minutes is set aside for consultation and undress (I think.) So because I chose 30 min massage and add ons, I only got to experience the add-ons. So just keep that in mind when you're booking. Maybe don't book on your phone at 1am, lol. Now my actual service was very nice. My hair smelled amazing after. And the masseuse was so sweet, thoughtful, helpful, and informative. She gave me some great tips for keeping up with my health. I have re-booked with her for simply an hour long massage service so I can experience the real thing! Looking forward to it.

Courtney knows my skin now & recommends treatments & skincare that are perfectly adjusted for my…read moreskin needs & season changes! Skin needs met, my face feels amazing post salt facial!

I got the Luzern Collagen Boost Facial with Dermaplane. First timer here for the Dermaplane and my…read moregirl Kelly was absolutely great. She was the absolute sweetest and made me feel completely comfortable the entire time. She was very knowledgeable and helped me stay calm and addressed my concerns. She let me know exactly what she was doing during our appointment so my mind was at ease. Not to mention the massage after the facial was complete fire! 100% great. I felt a little pressure checking out to buy the products before I left at the counter. However, I'm glad I made the splurge on them! The products have already helped me after the facial. I cannot wait for my next appointment!! I'm thrilled I found this cute place and the results so far!

From the moment I entered the building I started feeling relaxed. From the soothing music and…read morepleasant, to the staff that greeted me with a smile, I was at ease. Now to the massage. My therapist was Morgan, and she was awesome! She asked questions about why I was there and what issues I was having so that she could tailor the massage to my individual needs. The massage was so relaxing, I fell asleep on the table several times. I would highly recommend Keeper of the Well!

As a massage therapist myself, (and also a registered nurse) I am so picky about who I find to get…read moremy own massages from. Keeper of the Well has such knowledgeable, talented massage therapists. The place is so beautiful and relaxing, and the owner is so awesome. I highly recommend!

It was absolutely fantastic! My husband and I have been getting massages at the Omni for years,…read morethese massages at Apex were the best we've ever had! Both of our therapists were responsive and are masters of their profession. I will definitely be returning and can't recommend this place enough!

Clean, comfortable atmosphere with courteous, helpful, knowledgeable staff. They accommodated our…read moreparty of 3 on a busy weekend. Two massages and one facial; all were wonderful. Josh gave such a great massage! We will definitely be back.

Avoid their monthly membership - not worth the hassle…read more My husband originally set up an appointment for me at this location over a year ago and enrolled me in their monthly membership. For the first 8-9 months, everything was fine. I was going once a month for injury-related therapy and found it helpful. Then things started to fall apart. First, the therapist I was seeing for 8 months left. My next appointment was canceled, so I picked a new therapist--not a huge deal. But that new appointment was canceled last minute because the therapist called out sick. Again, life happens--I was understanding. But I couldn't get another appointment for almost a month. Then, our card on file expired. Instead of calling us (we'd been clients for nearly a year at that point), I received a text saying payment had failed and all future appointments were canceled until resolved. That was incredibly frustrating--not only had we been paying regularly, but I also had 2-3 appointments banked due to their own cancellations. Still, I called, gave them the new card, and asked to cancel the membership. I was told there would be one final charge (because of their 30-day cancellation policy) and that I'd have 60 days to use any banked sessions. I declined--I just wanted to be done. Fast forward 7 months--we just discovered they've still been charging my husband's card. When he called, the manager claimed there was no cancellation form on file. She agreed to cancel the membership but refused to refund any of the past six months. She said we still had 60 days to use banked services--but never provided the form she claimed was required in the first place, even though we asked. We checked online. Nowhere does it mention a cancellation form and we haven't been able to find one. It only says to call the franchise location to cancel. So either they're being shady, or their policies are a mess. To be clear: I never had an issue with any of the therapists themselves. But the membership system is flawed. They cancel appointments on you, make it hard to keep up with usage, and then make cancellation vague and difficult. If you sign up, be sure to get everything in writing--and double check they've actually stopped charging your card.

I've been going to this Massage Envy for the past 6-8 months now. Every time, they were really…read moregreat; and they always had new people at the desk (I'm assuming a high turnover rate). Either way, very nice and pleasant. I went in there today for my 1pm appointment (which I make once a month). I was recently in a bad car accident; so I was looking forward to some relief. I went inside and they said that someone had cancelled my appointment. They couldn't tell who cancelled it; and they offered to give me a complimentary massage. The manager moved mountains and helped me find another another location to get my massage in. They found one for next Saturday, since I am unable to do the weekdays. I'm very thankful for their help.

Elements is such a refreshing massage studio - very serene environment, super friendly staff, they…read moredon't try to push you to buy products, and the massage lotions (etc.) are very simple. It's truly a place to get a high quality massage without all of the distractions of a typical massage studio. Christine is AMAZING - I have some back issues and have struggled to find a massage therapist who really understands anatomy at a level that ensures massages are effective and target the right things. I like a deep tissue massage, and she never disappoints. She's very thoughtful about making sure she understands what issues I'm having, explains what she is going to do to help (and why), and asks for feedback as she goes. Highly recommend her, especially if you have unique needs and could benefit from a massage therapist who truly knows her stuff!

I booked an appointment from a gift card two days before open heart surgery. The next morning I…read morerealized that I had too much to do and called very early to cancel. However, the manager, called and left a message that she was charging me $53 because everyone knows there is a 24 hour cancellation policy. I had never received a text or email about this policy and it wasn't printed on my gift card. After I called to speak with her 3 times, she finally answered the phone and basically told me to go away. I'm not sure if the massages are any good at all, but regardless of circumstance, they will get their $$$$$$. They want to argue that they told me, but I think something in writing would/should be automatic for a charge like this. Let the buyer beware, because their communication is pretty horrendous. I'll never step foot in the place and I'm sure there is no refund for who gave me the card, so I guess it will just be another waste of money because it's going in the trash. If you're looking for peace of mind, this is not the place....

I always go here to get my hair done and I love it! These girls know about color and they're always…read moreso kind and personable. It's the only salon I swear by.

The business owner's response dropped this to a one star. This wasn't a case of different…read morepreferences - this was very clearly just not a professional massage. We marked our (different!) preferences on the form and both had zero, and I mean zero, pressure during our massages, despite him even asking (and he only likes moderate pressure!). We were going to back for haircuts (already scheduled!) and facials soon but we won't be giving this business owner another dime.