"Wonderful experience! From the time we checked in, until we checked out two days later, every expectation was not only met but exceeded. Robin the GM, Hayden in the front office and Nathan at the desk were wonderful! They were all very professional, friendly and made us feel like we were at a cozy boutique hotel. The location is spectacular, walking distance to everything in downtown Charleston. If you want a special hotel that embraces southern hospitality, then Hotel Bella Grace is the place you should try out." Safe travels read more

Don't waste your $$ on this little place - stay next door @ newly rennovated Marriott courtyard. More bang for your buck!! Bella Grace (Residence Inn) - no lobby or sitting area to speak of, no hot water, no hangers, hideous decor, no frills. Way too pricey for their offering. Disappointed in wasting my Marriott points for staying here! So many other choices to stay at when in Charleston. Shop around. read more

The hotel, like many have said, has a boutique feel. It is a bit of a contrast to the other Marriott property, Courtyard, which is literally two doors down. Overall, I enjoyed my stay here. The check-in and service, overall, was above-average. There's coffee/tea 24-hours in the lobby, along with luggage storage and small pantry store. There's a small conference room/lounge in the lobby, though I did not really use it. The hotel was generally quiet, and while I was given a room pretty close to the elevator, it wasn't really noisy at all. The room itself was spacious and had some charm. With the name of the hotel, I'm guessing the decor was trying to some La Belle Époque feel to it. The small table at the end with couch was a nice touch. I also appreciated the microwave and minibar, even though I did not end up needing it. The bed was rather comfortable and not too hard/soft. The small couch underneath the tv on the wall was a bit strange. The space could have been used better, especially since there's already the couch with the table on the far side of the room. The bathroom was decent and clean, though the shower looked very sterile. I kinda felt like being at a gym or locker room. But this is a ticky-tack critique. While there are closer hotels to the French Quarter and other spots, you're still pretty close to everything here. Yet, it's just off the main area enough for it to be quite cozy and quiet. read more

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5 Stars for a perfectly-situated boutique hotel with plenty of charm! Hotel Bella Grace is gorgeous and located close to King Street (walking distance). As you check-in at the front desk, you'll see that they also offer complimentary coffee and water at front. The also look to have a fridge of snacks and drinks you can grab at a cost and offer 10% off entrees at Delaney's oyster next door. They were beautifully decorated for the holidays, with an adorned tree in the front conference room/ lobby hangout space. I didn't spend any time there, but I imagine it's a good spot for sitting with a laptop to get some work done. One thing to note is when arriving very late after a night out, my key didn't open the front doors. I had to push the call button many times for 5+ minutes until someone came by to let me in. It was a bit unnerving standing out front alone in the dark, so they may want to make sure that is working after hours! The room was perfect and had everything I needed! I couldn't believe I found this level of boutique hotel in my budget, and highly highly recommend it for future stays! read more

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Small hotel with a boutique feel. We parked on the street but they do offer valet. When we arrived I was a bit confused about where the front desk was but it was right when we walked in, just a wooden slab type of table and a girl with a laptop who checks you in so it was a bit informal for what I'm used to with Marriott affiliated hotels. The girl wasn't the most pleasant but she wasn't rude or anything, just a bit dry. Our room was very clean and nice, comfy bed and lots of room. The bathroom was very nice as well, we had a hard time finding the light switches but got it eventually. It was a pleasant stay overall for one night! read more

We had such a delightful experience from check in, to stay and check out. The rooms were elegant but the staff was just amazing. The valet welcomed us and helped us with our bags, and Angelina at the front desk showed us all the cool spots. The service was excellent and the room was comfy. The location to downtown was also perfect: we would definitely stay here again. read more

Terrible customer service. Not the usual Residence Inn. Would not refund pts when leaving due to illness to a high level Marriott rewards person. Stay at the Courtyard next door. Continued comments from business owner does not reflect the effort. The Customer went through to try to explain their situation. Marriott has tried to contact this business owner. Don't stay here. read more

It has been many years since my last visit to Charleston. The restaurant scene is as vibrant as ever. But now lodging is equally impressive. Visiting for two days, I reached out to a friend who had lived in Charleston for some lodging recommendations. Several of her picks were booked for a Sunday thru Tuesday visit, but the Hotel Bella Grace was available. This property has an amazing reputation in the community. It has been opened for about five years. With only 50 rooms, it is a true boutique hotel. Besides size and sophistication, most boutique hotels I've been to have a restaurant, an amazing restaurant. The Hotel Bella Grace doesn't have one. I guess you could call it a limited service boutique hotel. Hotel Bella Grace can be reserved thru Marriott. It is considered a Residence Inn, presumably because many units have kitchens. When I think of Residence Inns, I also think of them serving complimentary hot breakfast. When you pay $500 a night for a room, I'd like breakfast included. The hotel's interior is stunning in terms of colors, lighting, furnishings. It reminds me of a 21C Museum Hotel with its extensive artwork. I was pleased Marriott was able to upgrade our room to a Governor's Suite. Unfortunately, it still had only one bed. And when we opened the hideaway bed there were no sheets, blankets or pillows in the room. A quick call resolved that. The bathroom was spacious. However, neither my wife or daughter were able to do their makeup given its poor lighting. As an Ambassador Elite Member with Marriott Rewards, I like to be recognized for my status during a visit. That was sorely lacking at the Hotel Bella Grace. The valet parking is $40. Both attendants I met were super friendly and helpful. At the end of this visit, I can say the experience didn't justify the cost. read more

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Cute , modern boutique hotel conveniently located downtown . It's a Marriot brand hotel although you won't see any signage indicating so. The rooms are modern and sophisticated with adjustable dimmer chandelier , stylish artwork and marble and grey themed color patterns. Our room also included a kitchenette complete with a mini stovetop . Charleston is full of historic homes and Bella Grace appears to have once been a stately abode that has now been renovated to the stylish hotel it is today . Location : It's located minutes away from popular tourist hotspots like The City Market , King Street shopping district , Gaillard auditorium, SC Aquarium, Fort Sumter ticket office, Marion Square and more . It's also a just few minutes drive to I-26. The hotel is also located steps away from the larger scale Dewberry hotel...I only bring up the competition because the Dewberry offers a beautiful rooftop with food and cocktail service and great views. The Dewberry also offers the nearest spa to the Bella Grace . Conveniently , there is a great restaurant directly next door called Delaney's, a seafood focused restaurant, also located inside an old Charleston home. Parking : there is limited street parking . They offer valet parking as well . Not sure if self parking is an option. You can't go wrong staying at the Bella Grace - you are guaranteed to have a great experience in the Holy City staying here ! read more

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Nice hotel and decor. Staff not helpful. When we checked in I asked for a room that had some sort of view and was told it's just a parking lot and a School view. Front desk gave a view of a brick wall , no sunlight. I'd call that passive aggressive. Just because they start every sentence with "yes ma'am" doesn't mean they want to be helpful or accommodating Not worth the money, basic room with no view for 2 nights = 925.00. Minimal amenities. No robes, no makeup mirror and received 1 coffee pod for 2 people for 2 days read more

Hotel Bella Grace - View from our room .. enclosed, dark and sad. This is the room we were given after asking for a nice view. passive aggressive?! - Hotels Near Me - Charleston, South Carolina

My husband is titanium level with Marriott & we thought we would treat ourselves with the penthouse at this hotel. I don't think I've stayed in a penthouse before but this one was very under welming for sure!! Most hotels have waters available- either in the room, or to purchase, but we have NOTHING in the penthouse!!? No mini bar, no waters, no snacks, no wine- NOTHING! Very disappointing!! Maybe my expectations were too high, the bed is comfortable, but this is definitely not a penthouse experience that I would expect. The room is very pretty, so I feel bad giving a bad review, but it's not what I would've expected for a penthouse, read more

Best features: Location, room design Less appealing: Few amenities, water volume in shower Stayed here one night on Marriott rewards points. The location is good for several things -- it's easy to get to the hotel from I-26, it's very close to Marion Square and the sights around there, and it's also easy to walk to the very nice SC Aquarium. The rooms are fresh and very modern. Beds are comfortable and the kitchenette is practically suitable for cooking a whole turkey dinner. There are two burners, a microwave, and a dishwasher. There's also quite a large fridge (probably twice the size of a regular mini-fridge) and a freezer. These chill things very quickly, which is not always the case with hotel fridges. The icemaker in the freezer wasn't the greatest, though, as the ice tended to freeze into one big clump instead of individual cubes. The shower was a bit of an issue, as it took quite a while to heat the water and the volume was pretty poor. The hotel does lack amenities (no views, no bar, no restaurant of its own). There is a highly-regarded restaurant next door, but it was closed the day I was there. However, there are several other good restaurants in easy walking distance. The staff was all very friendly; only other complaint is that valet parking is $36/night. I didn't compare with other hotels, but that seems pretty dear to me and it's pretty much your only real option here. read more

We wanted a nice and conveniently located hotel in the Charleston historic district for our getaway. As Sheraton/Marriott members with a free night available this was a no brainer. The hotel is in the middle of everything, so walking to the many fine historic sights, restaurants and bars was easy. The hotel was very nicely decorated and well maintained. The staff we dealt with were very nice and helpful for tips on the area. The rooms were roomy, clean and comfortable considering the buildings narrow architecture common to the district. This hotel is also animal friendly and the staff all wanted to greet our puppy. There is a $150 deposit for dogs which is refunded at end of stay to cover any damages. Luckily Ali was well behaved and didn't eat the curtains or furniture. There is also a $40 valet parking fee which is pretty much necessary since there are no parking lots and a metered spot was not of any interest. So it was worth it to us. We would definitely stay here again. read more

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I am absolutely loving our visit at Hotel Bella Grace! The hotel is absolutely gorgeous and our suite is massive! Can't beat the location. We are just footsteps away from King Street and Marion Square and can walk to the Charleston City Market, the French Quarter, and the aquarium in about 15 minutes. The decor at Hotel Bella Grace is super modern and swanky. From the moment we stepped inside our suite we were amazed by all the attention to detail. The divided living room and bedroom is a nice touch and makes it feel like we are staying in a nice apartment. The mini kitchen not only includes a fridge, freezer and microwave, but also includes a small dishwasher and stove. It was so nice to bring our leftovers back to our hotel. The bathroom is also massive and contains designer toiletries and a walk-in shower, but I do wish there was a lock on the bathroom. My toddler quickly figured out how to open the sliding door and insisted on accompanying me to the toilet. Would also ditch the full length mirror overlooking the toilet and make the armoire twice as large so I can hang more than six items. Skip the continental breakfast. It's free, but a disappointing selection of hard biscuits, watery sausage gravy, undercooked and soggy bacon, overcooked eggs and a fruit salad that was just about to spoil. Cold cereal, toast and yogurt were your best bets for an edible meal. The coffee, mimosas, and coffee cake were the only highlights of the buffet. I overlooked docking the hotel a star for the breakfast buffet because it's free and I prefer to eat at the local restaurants in the area, but I did have to dock a star for the bedding. The mattress is super comfortable, but the fitted sheet barely covers half of the mattress so it pops off the second you lay on the bed. The last thing I want to touch in a hotel is a bare mattress that can't be washed and has obviously been in contact with all the previous hotel guests before me. I am a germaphobe and this is a huge "ick" factor for me. I would highly recommend for the hotel to immediately purchase deep pocket fitted sheets. This will prevent the sheet from popping off, prevent guests from coming in direct contact with the mattress and prolong the life of the mattress. Would I stay at Hotel Bella Grace again? Absolutely! Although, I might have to pack my own fitted sheet. read more

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Great boutique type hotel ran by Marriott a few blocks from King Street. Beautifully decorated, our room was clean,massive with a kitchen, full size fridge, dishwasher, stove, glassware, cookware etc. not that you'd want to cook with all the great restaurants in Charleston. We stayed 3 nights and during that time only experienced friendly staff that were accommodating and helpful. Everything is in walking distance from this hotel which was perfect so valet your car and get those steps in while in Charleston. read more

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They have nice service. Our room is clean and the bathrooms are very nice. I love that they are pet friendly. Also the outside is absolutely gorgeous. read more

We had a beautiful stay this week at the Hotel Bella Grace. By far the best experience I've had staying in Charleston. We stayed in the Governor's Suite which was the perfect size for us. The staff was extremely friendly and helpful for the entirety of our stay. I got to speak with the manager a few times who was quick to offer recommendations and wanted to hear about our stay. The hotel itself was absolutely stunning. I was in love with the aesthetic. The only "critique" I could give is that I would've loved if they offered room service. They partner with the restaurant across the street and it would've been amazing if we could get it delivered to the room. Overall we had an incredible stay and will definitely be back! read more

We stayed here for 1 night in room 204 using Marriott 50k certificate and it was fine! The room was spacious and we had a view of the church right across the street. We only paid $6 for street parking as parking is free after 6pm. No need to pay the $40 valet parking fee! The hotel doesn't have any amenities like pool, but we were able to walk to dinner on King Street nearby. read more

EXCELLENT location, lovely design, good price and friendly staff. Only real negatives was the lack of any view and no amenities, but I would stay here again. read more

Pro: Classy and charming. Clean rooms. Great location. Con: No discounts or replacement options offered for amenities taken away or suspended during COVID-19. read more

We've been to beautiful Marriotts all over the country, and this place rates way up top! The staff is super friendly. The property is actually made up of two different buildings. The building where you stay is modern and comfortable, with a lovely, quiet atmosphere. The building across the driveway is a quintessential Charleston restored home. Complimentary breakfast is served here and is absolutely amazing. All fresh food...croissant's, fruit, eggs, juices, the list goes on. You can choose to eat in one of the rooms upstairs, in the room downstairs, or out on the porch. What a great experience! If you are thinking of staying at this hotel, look no further! read more

As a family worst hotel we've stayed at in over a decade. The room wasn't properly cleaned before we got into it. Barely any bedding or towels in the room and when we requested additional's they brought us one towel. The staff was less than helpful and for the price we could've got better service and accommodations next-door for half the price. They've got an app for the customer service which they fail to respond to. And when you actually call them on the phone for any guest services they act like you're bothering them. When your children ask what's wrong with the employees it's an obvious red flag. The only plus side to this is the location but they really need to do a customer service and staff training if they're ever going to get return business. read more

GREAT LOCATION. Calling distance to Kong street, great restaurants, and shopping! The hotel is beautiful, love the modern/ vintage style. The only reason it's only I gave 4 stars instead of 5 is because it's a little dusty. But other than that it's great! read more

Beautiful hotel with a beautiful sister restaurant right next door. They were friendly and accommodating.

Excellent experience! Beautiful furnishings, friendly employees, wonderful location! We were lucky enough to join the one year birthday party and was very impressed with the food and manager that spoke with us. Our daughter is considering attending Cof C next year and we plan to make Hotel Bella Grace our "go-to" home away from home. The candles up front were a beautiful touch to a pristine lobby! See you soon! read more

Hotel Bella Grace on Calhoun Street in Charleston is a great hotel at all levels. This hotel is beautiful and has a really relaxing vibe and atmosphere that makes you feel welcome and at home. It is amazing how everything is laid out here and organized as there is so much space and creativity in a small area. The location is great as it is within walking distance of just about everything on the Peninsula. The staff here goes all out and does everything that they can to make sure that you have the best stay possible. I had a very positive, fun, and memorable experience here. I was really impressed by Hotel Bella Grace and look forward to being able to come back here again and visit in the future. read more

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I cannot even begin to put into words how beautiful this property is. It is stunning and every detail of this hotel is well thought out. To top off how gorgeous this property is, the staff is the most accommodating, kind, and thoughtful group of employees who made our stay even more pleasant. To Robyn, Chris, and all the employees who made our stay as great as it was- thank you. read more

View from our room on the second floor is breathtaking!! If brick takes your breath away. Really nice room. No luggage racks available in this hotel. Just checked in. So far so good. Location is great! read more

Hotel Bella Grace - View from room 214 - Hotels Near Me - Charleston, South Carolina

Awful hotel. Awful Management, rooms weren't as promised and management did not care what their customers thoughts. Poor service. Decent location, but not worth the money. spend your money elsewhere read more

This is OUR hotel. Charleston is our favorite get away. This hotel is a small gem. From the time you enter till the time you leave. Small gem, the artwork and modern is refreshing, quaint, and home away from home. Rooms are well decorated, comfortable , and beyond clean. The GM Robin and Front Desk person Hunter allow a superb level of service and comfort. Like " Cheers" they know your names and give a personal level of service you do not find often. On site you will find Delaney's Bistro and Oyster Bar. Here you find fantastic food and service. Im a Titanium member of Marriott but honestly did not realize, until speaking with Robin this hotel was part of the brand. We celebrated my husband of ten years 33rd birthday. He chose the hotel as he is a designer and loved the look. All the hotels we stay in From Ritz Carlton brand down cant hold a candle to Hotel Bella Grace. Thank you for an outstanding weekend. read more

Hotel Bella Grace - Hotel Bella Grace - Hotels Near Me - Charleston, South Carolina

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Beautiful & very elegant hotel close to King Street Market and Marion Square. We enjoyed our 1-night stay except for the breakfast (hard bagels and unfresh fruits). read more

Pretty terrible experience. I booked the Governors Suite for 3 nights with what I thought was a refundable rate. Our plans changed unexpectedly and we could only stay one night so I cancelled the room. It turns out I had accidentally booked a non-refundable rate so I called the hotel to ask if they could make an exception and release me from the entire booking. This was over a week in advance and I am a lifetime platinum elite member and have never made this mistake so I was hoping for some understanding. I was told "no" right away so I asked if I could at least reinstate the 1 night I needed since I already paid for it. I was told to hold while the staff checked with the hotel manager only I was not put on hold and I overheard the entire conversation. Upon hearing my situation the managers first reaction was "yes keep Friday, refund Saturday and Sunday". The staff member asked "can I do that" and the manager said "yes", then told him to wait, asked "whats the rate?", and said "just give him the last night back". When the staff came back to me they said "we can only refund the last night". I told him I thought I heard the manager say I could get both nights and the staff very nervously said no. I decided not to push the staff member and write the GM I was referred to earlier explaining the situation. I asked the GM if I could pay for one night at the Governors Suite rate but stay in a standard room so they could rent the better room out over the weekend. The GM agreed. During my one night we brought our 2 dogs because I couldn't find anyone to sit them (one of the reasons we were not going to stay the entire trip). Upon check-in the staff told me they would only charge me a $100 fee vs $150 since we were there for one night. I was pleasantly surprised based on the previous interaction. I thanked them then we went to unpack and grab dinner with friends around 7. Around 8pm I received a call from the front desk saying our dogs were barking. They said I wouldnt be charged a fee or anything like that but they wanted to let me know. I received another call at 9:30 asking when I would be back because the dogs were still barking. We left dinner right away and were at the hotel within 15 minutes. I apologized to the front desk, was told again I wouldnt be charged, and went to our room. We left early the next morning because we didnt want to leave the dogs alone and headed home. When I got my bill it was $840 and included an extra $150 charge for barking on top of the $100 pet fee. When I called the hotel I was told by the hotel manager whatever I was promised earlier had no relevance and the fee would stay. So the net of this is I lost a ton of time and $840 to leave dinner early, be deceived twice, and stay one night in a standard room with a view of a brick wall. I asked the GM and hotel manager "Does that sound like the kind of experience you would like your guest to have?" and received no response so I will say to anyone reading this if that is what you hope to experience? If no I suggest staying elsewhere. read more

This is the worst experience I've ever had in a Marriott hotel. Right from the moment front desk was rude and acted as if we are putting her out. The rooms have two windows facing brick wall. We are titanium lifetime members, this entitled us was to a 15% off coupon for hotel wine. they do not do a daily service and even though we had spilled our breakfast on the bed they are unwilling to change the sheets- not to mention that some of the pillows were not changed at all and smelled very dirty, we did not use them. I will never stay at this hotel again and would never recommend it to anyone. read more

We made reservations at the Hotel Bella Grace on a driving trip but found we were unable to make it to Charleston 2 days before our reservation due to a change in my husband's work schedule. Apparently we had inadvertently clicked on a nonrefundable rate in error. I am a Lifetime Titanium Ambassador Elite level Marriott customer and have been for many years. My Ambassador called the hotel to explain the error. However, the hotel stood firm that they would not refund my money for cancelling the one night stay. I recently discovered the 'stay' is not in my account and I did not receive points for my 'stay'. I have had a great deal of experience with Marriott Hotels and Bella Grace certainly did not meet the customer service I expect with my loyalty to the Marriott Hotels. Perhaps Marriott Hotels should drop this location from the Marriott 'family' and let them be a stand alone boutique hotel for the infrequent traveler. read more

As others have noted, the front desk staff is very rude. There is no hot water or water pressure in the shower and they don't give you shower soap or shower gel. It's a little like camping. The TV did not work. We checked out early and moved to the Boheme and they charged us for a night that we weren't there for. This was the worst hotel experience we have ever had. read more

It's not easy running a hotel, especially these days -- I get that. And while the pressures of staffing are indeed daunting, when the average price of a room is almost $400 (pre-tax) per night -- and being at the hotel for 4 nights -- there are certain expectations of response when a problem is reported. My wife and daughter had a girls' weekend last week, and the TV did not work. It wasn't the remote, it wasn't the batteries, it was the TV itself. The problem was reported multiple times; it was never resolved. Doesn't sound like that big a deal, but when out touring in 98+ degree heat all day, kicking back and watching a movie before going out for the evening was exactly what the girls had planned. The 'netflix and chill' night that they had anticipated was impossible. And being without a TV in the morning meant it was that much more difficult to stay on top of the news. The only solution offered was to move to another room -- which was proposed on day 3 of their trip, when everything was unpacked. Now I'm no hotelier, but it seems to me that it would be a lot less disruptive to the guest who's paying almost $2,000 to swap the TV with the empty room being offered, instead of asking them to waste precious vacation hours packing and unpacking. I actually did a sanity check about this with a friend of mine who is a Marriott manager in Florida; he laughed at the Bella Grace's handling of the issue and called it amateur hour. Several times my wife asked for the manager to contact her; no call ever came. Tellingly, when she went to check out on Monday morning, there was no one to be found at the desk, I had to call the hotel from NJ to secure a receipt. While on that call, I asked for a return call from the manager to discuss the trip; that was 5 days ago and have heard nothing. Bottom line: seems like an OK place to stay if there are no problems, but good luck finding a staff that cares enough to be responsive if issues arise. I'll be back in Charleston in the not too distant future, but I wouldn't risk another stay at the Bella Grace. EDIT: Dropping two stars to one, and would give zero if I could. Not only has there been absolutely no communication from the hotel, they had the audacity and unmitigated gall to add a valet parking charge of $40 per night for 4 nights (total $160) to my credit card. THERE WAS NO CAR -- WE ONLY USED UBER. Stay away from Hotel Bella Grace unless you want to get ripped off. read more

Beautiful hotel. Very unique decor. Wonderful staff, very helpful and friendly. Loved the breakfast! Wonderful scrambled eggs and mimosas! Nice gym and modern rooms. Highly recommend this hotel! read more

The hotel is off the beaten path in a quiet area. Rooms are nice, but make sure you aren't on the side of building that faces a brick wall- then the room is dark and feels closed in. The front desk staff is ok- very young. Housekeeping could use some tweaking- (toilet paper not put on roll, Kleenex not put in Kleenex holder, just set on counter.... had to request more of each from housekeeping.... why didn't they replenish when cleaning room?) The morning breakfast was great! Plenty of food choices, very friendly and helpful hostess there! read more

Where do I even start: we checked in and were immediately greeted by Christopher who not only had a huge smile on his face but also gave us some wonderful suggestions for eateries and local bars. Or Robin and the management team who greeted us at the both delicious and bountiful breakfast that included mimosas! The staff here is phenomenal and the rooms are gorgeous! This place deserves 10 stars! Thank you so much Hotel Bella Grace for an amazing stay read more

Longtime Marriott rewards member, stay at Marriotts 30+ nights a year. This is by far my favorite property. Boutique without pretension, beautifully appointed, incredible staff, and convenient location. As good as it gets. I'll be back! read more