Not all areas or employees deserve a 2, but hear me out. The front desk guys are a boys club. They will demean you, and if you press them, you will get a manager, unfortunately he's part of the boys club. After 42 years in management, trust me, this management staff needs a serious overhaul. I'm sure with competent management, the employees will be happier and more engaging. They will make it clear that your concerns are not their concerns. The beach is useless, full of seaweed, dirty brown, smelly, water. On that note, the resort water seems to be desalination water from the aforementioned seaweed infested water, and it permeates the smell in the water in the rooms. So the shower is slightly unpleasant, and the bedding doesn't smell fresh. There are rules for the pools, but no one enforces them. No idea where the lifeguards are, but it's certainly not in their chairs. It seems dinner reservation times are possibly tied to your status color. So I guess the more you spend the better you get. It seems people with the butlers and all are certainly having a different experience. The website says basic WiFi included, but that it also evidently tied to status. $60 per device per week. Or you can sell your sole to the vacation club presentation and get your WiFi refunded. But you'll probably realize afterwards the $120 would have been a better deal. Funny thing is, 1 mile away in Puerto Morelos, our cellular service worked fine. We stayed in Ventus, the newest hotel on property, the room was very nice with a great view. They tried to sell us an upgraded room for an additional $50 day, using a picture that wasn't even from our room. Glad we didn't fall for that. I'll say the food was very good overall, as were the beverages. read more

Now granted this is our first time in Cancun and I do not have much to compare but ElCid met all expectations and more. They're all inclusive was the absolute best. The rooms were comfortable and clean. We enjoyed walking the resort from the gardens to the beach! It was all just so beautiful. The service is also amazing. Everyone has a dime on their face and willing to meet any need. We truly felt like we were on vacation and able to relax and enjoy our family while we were there. Thanks ElCid... we will be back! read more

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Beautiful place super enjoyable staff I super friendly places super clean service is excellent. Favorite place to eat breakfast italiano restaurant buffet style lunch Mercado a little for everyone and dinner Kobo. read more

Hotel Marina El Cid - Behind lobby area. - Resorts Near Me - Puerto Morelos, ROO

What a disappointment. Seems that this place has no interest in staying in business much longer. Paid for five people for a suite, but only given four codes for Internet access. In this day and age limiting the primary means of communication for a family with kids is asinine. Then they limit buffet hours to 630-8 and then also don't let you have swim cloths on. They REALLY don't want you to do anything around here! read more

HORRIBLE high pressure sales tactics. They will hold you hostage until you buy and of you don't buy they take away your services and privileges. NO Dinner options at all for three days at a property with 8 restaurants. Ridiculous. Plus the smell from the seaweed is awful and you can't escape it. read more

I went to a timeshare presentation at this hotel in exchange for our WiFi at Ventus. I thought the timeshare presentation room smelled terribly of eggs. We tried the breakfast buffet during the timeshare (not the same room) but didn't even get to finish our meal so we could "stay on time" . We tried this buffet for dinner on our last night when the Mediterranean restaurant lost our reservation-- dinner buffet was overcrowded and underwhelming but staff was nice. Platinum bar at el cid much nicer than ventus. We went to a couple shops on this property, the trinkets shop had some nice items- got my mom a clay ornament- but the shop smelled like mildew. The other shop sold T-shirts, beachwear , floats,cups , candy etc but had a bad toxic rubber smell. The Mexican restaurant on the el cid property was one of our best meals for me even though they put dairy on my food so it had to be made again, which always makes me feel bad. The restaurant staff was very nice. The seafood restaurant was terrible for me, my mahi was over salted and very dry/overcooked. I only ate like two bites they eventually took my plate and say nothing about the uneaten meal. My partner had his best meal here however- it was a steak. Best food he had at any restaurant on the three properties, almost seemed like a fluke. There's a family pool with a slide on this property we didn't try it but was a party zone walking by one day and there a cute pond with a crocodile and some turtles was very peaceful, I loved watching them . I loved the lush tropical landscaping on the property, but there are mosquitoes-- some staff were very nice, but some acted like they understood my English but clearly didn't. My biggest ick -- The resort smells like mold and mildew , platinum service gets you access to what would be just regular alcohol in the US... so it doesn't feel premium in ANY way... just fyi!! I would stay away- we were charged $120 for WiFi two devices and then harassed to attend a timeshare presentation to have our WiFi refunded ... this after paying for platinum upgrade. Place is an absolute joke. Timeshare tried to tout how amazing it is that they're publicly traded but the services and stock were more like garbage. I feel incredibly stupid for not finding these yelp reviews before we booked- since I thought Mexico was only only on trip advisor . Anyone who recommends this place is either a "member owner" or a shady travel agent in the pocket of cidmega.mx ! Don't trust them...! read more

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DONT BUY THE TIMESHARE!!! Hugest scam ever!!!!!! We wanted to buy it the summer before and come back the next summer we tried to check in with them to get the suite and private pool that was promised to us, they gave us a small room that wouldn't fit our family with no view, and wanted me to pay an extra 1000 dollars per person for a separate room to fit us all, this is also not including flights. They took 7 grand from me, we cancelled the second we heard that we weren't getting what we paid for!!! Don't get it!!!!!!!!!!!!! Also the food is gross, kids hated it, don't even try to come here, they're very money hungry! read more

All of these hotels, and entire properties, reek of ocean death. Checking in with our friends (who were platinum) we were shooed out of the lounge. The check in process didn't tell us about any activities or amenities. They didn't tell us which restaurants were open, and when. They didn't tell us which pools were accessible to us, and when. They didn't explain the drink package (as there are clearly different ones). They checked us in, gave us a map, and basically kicked us down the street. No reservations were available, anywhere, for 5 nights, for the two of us. What a JOKE! It was the same tired buffet every night, and 1/2 the time it wasn't even stocked! Drinks, super watered down and limited options. Although there were a few bright spots, I stayed irritated for the entire trip. It was hard to relax because it was constantly one thing after another with these people. The entire resorts all need to be heavily re-trained in customer service! I'll never be back. 1 STAR read more

Best experience of my life. The service is excellent and the food is amazing. We have been going to El Cid for over 20 years.

Unprofessional and Harassing Behavior from On-Site Vendors - Deeply Disappointed If you're planning to purchase souvenirs, I highly recommend waiting until you get to the airport. They offer many of the same traditional items sold by the vendors near the pool and throughout the resort -- often at half the price and without the pressure or uncomfortable interactions. I recently stayed at this resort with my sons, and while the property itself is beautiful, our experience was unfortunately overshadowed by unacceptable behavior from on-site vendors near the pool area. While browsing, I asked a vendor for the price of a small purse. She responded vaguely, saying, "the more you buy, the better the deal," and then offered me two small purses for $70 USD. I told her I'd think about it and began to walk away. At that point, she loudly said in Spanish (which I speak fluently), "Thank you for wasting my time." When I responded that her comment was rude, she told me I was a bad mother for not purchasing anything for my children. I immediately reported the incident to the front desk and was told security would be notified. However, the next day, while walking with my children, the same vendor pointed me out to two other women (who appeared to be her daughters) and said, "There goes the lady who can't afford to buy anything." When I asked her why she was saying that one of the women told me to "mind my business," and the other added, "This is our home, you need to leave." I again reported the incident to security. Their response was to suggest I take my family to a different pool--effectively asking us to move, while the harassing vendors were allowed to stay. We paid thousands of dollars to enjoy this vacation, expecting a safe and respectful environment. Instead, we were made to feel unwelcome and disrespected--not by guests, but by vendors allowed on the property. The lack of accountability from staff and security was extremely disappointing. This experience left a lasting negative impression, and unfortunately, I will not be returning to this resort. read more

Staff to guest ratio very low. Can't get reservations at restaurants forcing guests to eat at buffet. No food served at pools. Not enough lounge chairs at pools. read more

I had the best time. This is an all inclusive resort, and it is real deal all inclusive. I saw many reviews stating how they were all about phishing and tried to sell you on everything, definitely not. They are VERY transparent with additional fees, which are far and few between only on additional wishes. They pick you up from the airport - which they call you ahead of time to set up. Our original room wasn't ready when we arrived, so they upgraded us to Hotel Venus Ha (same resort different building) for no additional charge. Dinner is by reservation only, and I will say there were some people who did have trouble getting acceptable times. We had 8/8:30PM pretty much every night - which worked for us. Each pool has pretty much only one bar, which could be seen as a down side, but it was fine. One maybe two people at most in line. Quick service. Polite service. One thing we noticed is that the turnover service came at 8AM every morning. As younger people who were on vacation, it was a bit annoying. However we just turned them away and went back to sleep, and they came by later. The drinks were good. They could make pretty much whatever you wanted! The food was FANTASTIC! So many options. We stayed 6 days and there were still certain things we craved every single day. The street taco station - YUM! They have kayaking and other water sports included. Complete at your own risk, the water is strong. The beach was more for looking than getting it. Did have a few rocks and seaweed but staff could be seen actively attempting to pick it all up. The shows at night were hit or miss. Always at 8 or 9. So be mindful if you want to go to both for dinner times. Our favorite restaurant was the kobo - HARD to get a reservation so get that one first thing when you get there! Overall if you are looking for a place to party, probably not the scene for you. If you are going to relax and have some great food and drinks - go and you will have a great time! read more

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I have some mixed feelings on this hotel but I'm going with 4 stars and here is why... -For an all inclusive the food and drinks were consistently (for the most part) great. The drinks were well made and if you wanted them strong it wasn't a problem. -The grounds are immaculate and incredibly well kept. There was not a day that went by where I did not see maintenance being done (and it was done in the least disturbing way possible). -The activities were well planned and fun. The Marina pool was by far the most active and fun. We met plenty of people staying at Ventus and Ventus Ha using this pool instead of theirs. -Our room was spacious, well stocked and clean. -Service here was top notch. We were always greeted with a smile. The staff works unbelievably hard here, they have a work ethic I haven't seen in a long time in other places. -Free use of kayaks and paddle boards and a free bike tour to the town center. -On site paid activities like a catamaran trip, swimming with dolphins and a spa. And here is where I can see the poor reviews coming from... -The "vacation club" pitch as soon as you walk in the doors. After a very early morning flight and several airport delays (including getting nabbed by the timeshare people at the airport exit...oops), the only thing we wanted to do was relax at the pool but it was not in our cards that day. -The beach, you can't tell from pics but it's basically non-existent at the moment after being battered by recent hurricanes. They were working incredibly hard bringing in truckloads of sand to fix it. -Sargassum season engulfs the non-hurricane season months. The hotel has put up barriers between jetties to help and has workers in the water and on the sand physically removing the seaweed but there is just so much in this area that the water isn't enjoyable to be in. -Dinner reservations for the specialty restaurants are so hard to make. It's frustrating to not be able to make reservations ahead of time and you can only make two at a time when you arrive. When we arrived we couldn't get same day reservations and could only get 5 or 9:30 reservations the next couple of days. I went back day 2 and with some persistence was able to change our two reservations from 9:30 to 7 and 8pm. Our last reservation we went at 5pm and I went to make this reservation first thing in the morning. It almost seems like they want you to upgrade your hotel room to get better reservation slots. -Puerto Moreles is pretty secluded, depending on what activities you're planning this may not be the best location. The activities that are in the immediate area seem to be pretty off the radar which may be a good thing depending on what you like (this area is loaded with cenotes and home to the second largest coral reefs in the world). The hotel has a loyal following of guests (no really, there's a fan club on FB, which was actually really helpful for planning). It also seems to attract a lot of local staycationers from the Cancún area. The guests here were super friendly and fun. I don't know if it's the location, the hotel, or we just got really lucky but even the guests at this hotel were awesome. Overall, we had a really great stay, if the price was as good as what we paid this trip I'd go back without hesitation. read more

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12/2021 Rating: 4.5 Resort: I could not think a of better way to visit Mexico for the first time. The ride from the airport was about 30 minutes long. It felt like an eternity. I do not know where the shuttle was taking us but when finally made that final turn into the resort, I knew it was party time! The resort actually have 3 different hotels. We stayed at the Hotel Marina El Cid. The other two hotels were the newer of the three, however, I believe they are only for adults. As soon as we pulled up to the hotel, its apparent that the property is HUGE! As its the holiday season the lobby welcomed us with a huge Christmas tree. There's also a bar right in the middle of the lobby and drinks began flowing. The grounds is immaculate! Everything was clean and well-maintained. They have several pools in the property and you can hop on the one in each Ventus resort. The gym are also nice and clean. Room: We stayed in a Family room that has two queen beds and another pull-down bed that is more than enough for the three of us. The room had tile floors, huge bathrooms, a small sitting area, a balcony, closet galore and a fridge that's filled with pretty much any beverage you'd ever want. The bed and pillows are so comfortable. The AC is cold. I slept like a baby! Toiletries are well-stocked as well. Restaurants: The entire resort have 5 major restaurants, which you better plan ahead and reserved otherwise, you'll be stuck in the main buffet dining. For breakfast, we go to the main lobby buffet. For lunch, we go to the international buffet. I love the international buffet! The restaurant itself is so modern, so open and the fact that you can get anything your heart's desire in one spot is just heaven. I ate ceviche mixto with avocado and totopo EVERY. DAY. Plus, the lady that tends the Ceviche bar, her name is CHELY is just amazing! So go see her and tell her I sent you! And for dinner, we made reservations (required) for each evening. On our first night, we had French. Second night, Italian. And on our final night we had Japanese. My favorite dinner was the Italian restaurant, but the dessert at the French restaurant was the best. The Japanese was a fun show, but I found that the dish was a bit too salty. Service: From the concierge, bar staff, restaurant staff, house keeping, the driver and COVID testing staff, service here has been impeccable!!! Everyone was so kind and respectful, they made you feel like a million bucks! We did a snorkeling excursion and the captain and his staff were also great, they even gave us a shot! Overall, I can go on and on about our time in this resort but I think you guys get the point! You must go! All inclusive means you are basically enjoying everything you enjoy in a cruise ship only you are on land! All you have to do after booking your trip is booking your flight. Make sure you make arrangements with the hotel for airport pick up and drop off. Excursion trips seems to more affordable towards the middle of the week and when booking prior to your arrival. The only thing that kinda sucked was the pool closing a little too early and everything shutting down at around midnight. Which is understandable because this resort is non-stop all day. But room service is open. Definitely include tip money in your budget because the staff are so great you are going to want to tip them. And honestly, a dollar goes a long way. Bring mosquito repellant because out of group of 10, I was the only on that got devoured. Other than that, enjoy! read more

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You can easily book this hotel via several different travel, companies and sites like Costco, Sams, etc. they offer great deals when you book through these companies however, the advertisement may not be with a can offer. For example, we paid for a suite, but we were not able to get a double bed, suite the double beds are offered in the suite, the staff can use some assistance on the customer service training as they were not pleasant. They did not share about their sister hotels in the options that were available to August at these various locations, etc. The food was good. The view was nice. I ended up, exploring the other properties on my own and found them to be very pleasant. I'm surprised they didn't advertise some of the services to me or even offer them I would've purchased or upgraded, but again customer service was an area of improvement. Good luck! read more

Raymundo was the worsssst! I never go back there again. The front desk concierge was unhelpful and lazy. The first day our family arrived from a 7 hour flight ordeal. Raymundo notified us that Costco travel had not added our kid properly on the itinerary for our room. It was a small infraction that was easily correctable and the rooms were obviously booked and paid but he insisted that we had to get Costco on the phone to make the correction. Why couldn't he just given us a temporary room for us to shower unwind until it was done. Instead I was doing his job playing middle guy making the corrections on my phone overseas. Nightmare!!!! Took 3 hours!!! This place isn't worth your time and money. The beach was unswimmable you're better off staying elsewhere. read more

The likelihood of getting a room with a musky, moldy smell is very high, if you are given a Junior suite (the Costco deal) in buildings near the lagoon. We spent a lot of time trying to relocate, and the management showed zero concern until we found Paula and Moses, the two capable people at the front desk. We were initially mislead about the "mega coupon booklet" and told to go find the Costco person, i.e. BD travel, although in fact this is clearly an el Cid coupon book that you should be handed during check in. The resort credit that is part of this package can NOT be combined with any coupons or packages that the spa people promote all day every day. You have to pay full price if you want to use the resort credit, which you can also use to buy lobster, wine, and use at the gift stores on the property. Unlike the signs, you can only buy a lobster dinner at La Marina. Unless you are a family, you will likely spend time over at the Ventus, so why bother stay here and deal with humid rooms, when Ventus Marina has newer buildings closer to the adult pool and better restaurants. read more

Hotel Marina El Cid - Cocktail menu - Resorts Near Me - Puerto Morelos, ROO

BEST VACATION EVER! Superb service! Great food, magnificent pools! We loved our butlers, Cezar and Tony, our favorite waiter, Fabian, and Richard, who went ABOVE AND BEYOND to ensure that our stay was PERFECT! Snorkeling with Alejandro and Victor was sensational! El Cid's customer service far exceeded our expectations. What a memorable experience! read more

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This place is always amazing. We come here every year and will always come back. The people here are amazing and so friendly. The food is top-notch. The views are too die for. If you love little critters they are every where. read more

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50/50 experience. Great few days at first. Then the hot water went out for 3 days, then the air conditioning went out without being fixed( and no urgency from staff). For days! And then we were bit by bed bugs!! And we found live bugs! No concern from the staff whatsoever when we informed them; after having to ask, they finall moved us for our last night to Ventus Ha( which is wonderful! Go there!) but the damage was done. When asked to be compensated for the inconveniences they said no. I wouldnt waste your time here. read more

The staff without exception were always on their personal cell phones. It was unprofessional and a waste of our time. Poor communication throughout the resort. We got different answers everyday to the same questions. Tipping was asked for regularly by all and it is an ALL INCLUSIVE resort. How do I tip at the pool? I asked for change from the front desk and they couldn't help me. Am I supposed to bring $200 in $5 bills on vacation?? The 90 min Membership presentation was 3 hrs!!! We were forced to eat breakfast with a stranger who told us to skip the omelet even though there was no line. Platinum upgrade was not worth half the charge; only 2 places to drink and drinks were weak. Internet charge was ridiculous and per person. Restaurant reservations were either for 4:30 or 9:00 pm! Reservations for the first night were confirmed to a closed restaurant. Drinks were poor quality with very little alcohol throughout the resort. Every request we made was always met with a NO. There was no attempt to help us in any way. Good news: The staff except one concierge was always polite and friendly. The staff member that booked our trip to Isla Mujeres did not explain anything about this awful trip. We just wanted a ferry ride to the island. We felt like hostages and wasted our last day on this all day trip. Your management and supervision are obviously relaxed or lazy. You can decide on which one. read more

This is an amazing resort - The grounds are immaculate and incredibly well kept. People are so pleasant. For an all-inclusive the food and drinks were consistently great. The drinks were well made and if you wanted them strong it wasn't a problem. There was not a day that went by where I did not see maintenance being done (and it was done in the least disturbing way possible). We especially appreciated the adult only reflection pool. Our room was spacious, well stocked, and clean. Service here was top notch. We were always greeted with a smile. The staff works unbelievably hard here, they have a work ethic I haven't seen in a long time in other places. Free use of kayaks and paddle boards and a free bike tour to the town center. On site paid activities like golf, a catamaran trip, swimming with dolphins and a spa. Carolina at the Spa was amazing, as were butlers Gerson Sanchez and Alma Chivas. Our travel arrangements to the resort were expertly handled by Leyla Quintal who kept us updated on daily activities. We go back every year! read more

I normally do not give 1-star review to anyone but this is an exception because the management has been lying to its members about the sales and services for the past two years. I posted my last review and the lie from its general manager. In short, three resorts share a tennis court and 3 pickleball courts on the rooftop of the Marina hotel. Many guests have relied on these courts as a form of exercise. For over the past two years, the management keep saying that they are "fixing" the courts but as of today these courts are still not available when I called. Yet, on the Marina website, it says that tennis is still "available". This is false advertisement! (see picture attached). Consequently, I'm not going there. How can I trust the management when the general manager on May, 17, 2023 promised these courts will be available within a month after two years of repairing?! Note that there are many other all-inclusive choices throughout Cancun areas. We are very disappointed by the inaction of the owner of this resort. We're VIP members for quite a few years and enjoy the tennis and pickleball courts on the rooftop at the Marina resort. For some odd reasons, they decided to decimate the courts using the excuse of fixing them. It has been almost a year now that they are still "fixing" while the website still advertises that tennis is available. Currently, there is only one pickleball court at the Ventus side for all three resorts: Ventus, Ventus Ha and Marine with thousands of guests. The management ignored the request of adding more court where there is plenty of space. We wish that the management would at least be honest with the guests and members whether or not they will have tennis. No one likes to be lied on. Show less Date of stay: October 2022 Ricardo Bustamante, General Manager at Ventus at Marina El Cid Spa & Beach Resort, responded to this reviewResponded May 17, 2023 Dear Member, Thank you for sharing your comments with us. Unfortunately we depend on the weather to finish our courts. I am pleased to inform that our three Pickeball courts will be ready this weekend, with respect to our tennis court it will take approximately one more month. Thank you for your understanding and we are working as fast as possible, best regards!! read more

Hotel Marina El Cid - Tennis court is still listed even though it's not available for over 2 years - Resorts Near Me - Puerto Morelos, ROO

As of 6/2022 they're enforcing masks in their restaurants. It is a fairly large property and you have access to three resorts, so staff commute around in golf carts. Be aware of them... they ride these things around FAST. Facilities: Our room was located in El Cid, our room was just ok. It clearly needed some updates and a couple things needed to be fixed (broken coffee maker carafe, broken sliding door handle). A/c worked great. El Cid is the more outdated resort. WiFi is very patchy and not good. You are only allowed to connect two devices for free. If you want to connect other devices, you will be charged. SPA was nice. We got massages and they were great! Gladys and gabby did an excellent job. We ventured off to the Ventus pool as the El Cid main pool was always a lounge party with lots of kids and some slides. You get a more relaxed vibe on the Ventus side. You have beach access, however, the beach was nasty. There was seagrass everywhere which made the water brown and the smell was horrible. It smelled like sulfur almost everywhere, it was NOT PLEASANT (do some homework on this stuff... not fun to smell while you're on vacay). Activities: We took a "bike tour" and we were expecting to get a little bit of a history lesson on the area, but it was more so just a ride through the local town of puerto Morelos. It was two hours long (but it felt shorter) and our first stop was a local street market. Memo was our "tour guide" but he wasn't very social. Be prepared to wear a helmet and a corny neon vest. Like most resorts, they offer various excursions through different companies. We didn't use these services. We enjoyed their mariachi show. Seemed like they had a new show almost every night. They were enjoyable. Service: Customer service was hit or miss. Some Staff appeared grumpy and some were kind. We noticed not a lot of patrons were tipping staff, and that was crappy. So maybe that's why some of them didn't go above and beyond. Don't be tight, fam... hook these ppl up. Food: I suppose it depends where you eat. We were VERY disappointed in their food at the Alambre (Alambra? Not sure the name of it) restaurant. It was not good at all. We highly recommend Mercado De Dolores Market of Tastes for midday eating. It's like a marketplace with a variety of food; Mexican, Italian, Mediterranean, etc... their ceviche and tacos were my favorite. Cocktails were hit and miss too. Some were stronger than others. Very disappointed and a huge complaint with Mexico resorts. Needless to say, I'd pick another place to stay next time I am in this area. Note: we booked our vacation through Costco and had to book before a certain time due to our vouchers coming up on their expiration dates. We picked this place because it met our time frames and location criteria. read more

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Let's start by stating that I booked through delta vacations, and my first choice was sold out. The reviews weren't bad and everything I saw in photos persuaded me to try this resort. The hotel lobby staff is very friendly. Paola assisted us with our check in. She showed us the rooms available, as well as all the upgrading options. Now I won't blame her for the events that occurred during our stay, but she convinced us to upgrade to platinum services with an ocean view room for and additional $273. This is a waste if money. Platinum services come with a butler, upgraded room amenities such as fruit, wine, robes, and endless toiletries. In addition to some other things, we didn't get the "royal treatment " they claimed we'd have. Hind sight being 20/20, I'd keep my wrist band blue and have the same service, which was practically nonexistent. Upon upgrading and checking in, our room wasn't ready, so we were taken to the Covid registration área to reserve a spot for testing the next day. This is a super easy process and one one the reasons I booked a hotel with testing onsite. Unfortunately, this was the only service that I was pleased with. The butler Service which is the ultimate perk, is a scam. Our butler had a day off during our stay. He was only available via WhatsApp and had no sway in the way we were served while he was off. The food at the restaurants was not good. We had both the seafood and the French cuisines, and nothing was good. We canceled our reservations for the Mediterranean restaurant and had dinner at Dolores (large restaurant with different cuisine options). I'll say that the room service was great...aside from the frozen cheeseburgers. Breakfast at the marina (lobby) restaurant was good and plentiful. Our room was great, but not as tidy as it should have been. This may be because we upgraded our room, and the staff rushed to get it ready for us. There was also a lizard hiding in the Murphy bed that scared the soul out of my roommate. The view from the room was amazing. The ocean breeze was delightful to sit in every day. The only thing that disappeared us about the view and the beach was the amount of seaweed washing ashore. This is a natural occurrence and the hotel staff tried their best to clean up the smelly seaweed every morning. Unfortunately we did not get to walk the beach or go into the ocean during our stay because it this. We took a taxi to the ferry in Cancun and spent an afternoon at isle mujeres just to see turquoise waters. I'll give the staff on the property credit for being friendly and assertive to most of our needs. They answered all of requests outside of the butler Debacle. Have cash on hand for tips, because almost everyone likes their tips for providing service...but most deserve it. The grounds are beautiful. Even if you don't go off resort to enjoy excursions, there is plebiscite fun to be had just lounging and getting to know other vacationers. read more

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Fuck zalma! Place is ok but omg the customer service is the worst I have ever experienced. We came as platinum club but we're treated worst than homeless people. We just wanted towels to dry off after the pool and we're told " that's your problem". Front desk gave one towel and said "enjoy your towel" even though we have three in our party. We barely checked in 3 hours ago and can't imagine what to expect the next few days! Thhhhhheeeee worst service I have ever experienced wow! Rude motherfuqers read more

I had a wonderful time! The amazing staff and the wonderful accommodations were epic. I just wish they would spend less time trying to get me to commit to a timeshare. I wanted them to show me how I could have fun and enjoy their resort. Overall! It was amazing! I will be back. read more

Honestly this is what you expect of an all inclusive resort. Everything is controlled, safe, booooring. We stayed at El Cid Marina which is the older part of the resort and the rooms def show the wear and tear. They are however very clean and the staff is FANTASTIC. My favorite food location was Mercado Mercedes because it offers plenty of options. Pool areas are nice especially the adult pool, beaches are nice too but the seed-weed problem is effecting the whole coast but they do the best they can to contain it. If you go get rooms in the new area El Cid Ventus. Other than that I'll let the pics do the talking. read more

All the staff was friendly and helpful. I felt safe and well taken care of the entire time I was there. Thank you

My husband and I don't normally enjoy all inclusive resorts. We would much prefer planning every intricate detail of a trip and getting active or going sight seeing. However, the opportunity presented itself to RELAX, and we bumped into this place through CostcoTravel, so off we went! Pro-tip: pay for premium... or at least tell them you just got married and it's your second honeymoon and see if they upgrade you to premium :) Rooms- a slight bump up from a hotel. Very standard king size bed and layout of rooms, but with an extra special shower and bathroom! Food- better than other all inclusives. Was it Michelin Star dining? Nah. However, the coffees, sweets, tacos, seafood, etc were actually all super tasty! Drinks- again, with premium, you have access to top shelf liquor. I don't drink often, so drinking cheap alcohol probably would have made me super sick. My husband was happy because premium had flor de cana, which we were first introduced to in Costa Rica! Pools/ocean view- they had a lot of adult only sections, which is what we wanted. Beautiful infinity pools and multiple Jacuzzis of various temperatures, as well as plenty of beach side seating and cabanas. The negatives- no free WiFi. Seriously?! This actually baffled me. I think they charge $60 for a week, which isn't "too" much, but still annoying when you already paid to stay at the resort! Would I return? Probably. The deal with Costco was too good to pass up, and it was actually pretty nice! read more

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Very happy with our stay! We booked our tickets through Costco Travel and had a pleasant experience. There were so many options for food - both buffet and a la carte and they were pretty good. A la carte restaurants require advance reservation and they usually had a dress code. We tried a couple a la carte and El Alcázar was the best. We got late in returning to the resort one day but could find Mercado de Dolores open and found servers helpful. I am a vegetarian and don't even eat eggs so went to Asian counter and asked them to make Pad Thai (with Tofu and without eggs) for me. I don't know Spanish so tried to explain the server but had a hard time explaining him. I left and got a sandwich and chips guacamole. After some time, the server from Asian counter came looking for me with my Pad Thai. Exceptional customer service, beyond my expectations. The beach was dirty so we couldn't swim there but had fun time near the pool area. read more

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We got a SWEET deal for a whole week here. The staff is super friendly and accommodating. The very first day we were offered perks to watch a presentation WiFi, a snorkel tour featuring a Catamaran & open bar, and $75 towards a couples massage on the beach. We scheduled for the next day. The check-in process is lengthy as most resorts are but they are really pro cautious sanitizing due to COVID. Mask are required!. We upgraded our room for $300 more because I'm a sucker for a view & my original room wouldn't be available for a couple of hours. The rooms are sealed with stickers marked "Cleaned" to signify they are sanitized but our tables were dirty and there was trash in the trash cans. I was so tired from traveling I just made note of it. Once we got to the presentation the next day we put on the forms that we were unemployed because we didn't want to be pressured into a contract. This surprised the Greeter she went to ask for back up, she came back with someone who asked us our occupation & a credit card. We maintained we are unemployed now the second person is confused. They both leave and come back without First host Shanlu( I think) who was AMAZING her energy was very welcoming and you can tell she loves what she does & she is adored by everyone she works with. She gave us a tour, background, and great pointers. She turned us over to her follow-up guy who said "You guys must be entertainers, musicians or something look at your jewelry and the way your dressed" That was Strike 1, Strike 2. Tell my fiancé he can use his necklace as a down payment multiple times. Strike 3 was " You can have this condo for less than a bucket of chicken at KFC". This was very off-putting because Shanlu practically bragged to us about how good El CID is maintaining family values and trying to maintain and help the workers during their times in need. After the presentation we wanted to speak to management we didn't want this to set the tone for the week. We got the run around then Shanlu pointed us in Gina's direction. Gina is a manager who requested we put our concerns in writing & someone would call us on that day to resolve. When I gave it to her she asked if I could email it to her and came back with a beach bag saying "I know it's not much but sorry". CRAZY RIGHT! It gets better NO ONE REACHED OUT. We stayed for 7 days! A week or two later I get a phone call when I'm back in the states and the long story short was "We joke like that in Mexico" "We go through training and that's what works for us" "You are too sensitive and can't take a joke but come back and let us show you different"such a slap in the face! During these times when racial injustice happens every day we have to be more aware of how we approach things as a whole. Sticking together as people and recognizing that these are offensive comments especially when your business is based on tourism. We initially planned to talk over our investing in the property but I DO NOT want my money tied into a business that operates like this. This overshadowed a lot of the trip We made great use of the safe!! Ya'll stay blessed! read more

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We had dinner at the Marina seafood restaurant and Carlos the manager made us an amazing dish. The chef did a great job! The service was excellent! Highly recommend this reservation when you stay at El Cid. We are members and are glad to be a part of this great resort! read more

I stayed here for my birthday. It was very good! The property is beautiful! The staff is amazing! The staff is always trying to accommodate you and they bust their butts! We had cash on hand to tip which they deserved. There are a lot of food options. The restaurants get booked up quick. Some of the restaurants require a certain attire so be sure to bring extra clothes (not dressy but casual). The buffets are plentiful but some was a little bland. I preferred the restaurant's. The bartenders be ready for you to drink. I love it! They are fun. The main pool be so fun with music and events. The resort is very chill, family friendly, couple friendly but if you looking to party hard this is not for you. I enjoyed the relaxation. I will go back. My only disappointment was the beach with all the seaweed which the property could not control and they was out there scooping it up as much as possible. It smelled very bad but only on side of the resort. I was on the side that didn't get the scent. read more

Hotel Marina El Cid - Resorts Near Me - Puerto Morelos, ROO

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The check in process is terrible. They don't give you your room right away. They try to get you to pay more for an upgrade. Very infuriating when you are coming in with kids that are tired, hot and hungry. We booked a pool view double bed room and all they had was a 1 bed and 1 pull out couch in building 19, which by the way is the freaking jungle infested with bugs and giant mosquitos. Then when we saw our room we came back to the lobby for a change. They put us at the Ventus resort next door. Granted the room was much better, but we were so far from our family members. The walk from one hotel to the next is about 10-15 minutes. The golf carts that are supposed to transport you back and forth DO NOT come around too often. And when you go to the lobby to ask for one, the valet men roll their eyes at you as if you are asking for too much. On a different note, the food was surprisingly good. Our favorite was the Italian restaurant Guilia! Drinks were also great, all the bartenders were great! read more

This used to be our favorite resort. Sadly in the past few years they have definitely traded quality for profits. There used to be enforced dress codes in the dinner restaurants, now pretty much anything goes. The French restaurant was slacks and closed shoes for men, now I'm seeyposts saying people are wearing things that would embarrass even Walmart. They no longer enforce no younger children in restaurants after 7:00 so there's no time that people without children are able to eat in peace. The quiet zone at the marina side is no longer quiet zone for adults only. That means that the marina El Cid no longer has an adult's only section. The large hot tub has be us screaming kiddie pool that gets peed in. I've actually seen it when the water looks green from pee. Ventus and Ventus Ha have adult only areas but not Marina. They're excuse is that they're family friendly. Unfortunately that leaves people without children no options. They treat their members who have paid them a large sum of money like second class and now sell the rooms that used to be reserved for members to anyone who pays on Costco or Expedia, etc. This is to the point that members no longer can utilize the benefits they were promised. It's a con job and sham for members now. They're just money hungry. So disappointing!! They might want to read reviews and comments on the Hotel Marina El Cid Facebook page. There are so many unhappy members. So to those who are visiting through a booking service, DO NOT BE CONNED INTO BUYING IN. YOULL REGRET IT. The only benefit left seems to be free Wi-Fi. I can buy years of Wi-Fi for what we paid for our contract. Even people with million points are complaining! Wake up El Cid! read more

I gave this resort a low grade because there is no wifi unless you pay for it. they charge $60 per device for a week and $40 each addl device?!?! Even with paying the wifi was not very good. THERE IS NO FREE WIFI! otherwise it was a beautiful and big with access to 3 el cid resorts within walking distance read more

The resort was nice. Very good food at all restaurant. The staff was so friendly and attentive. Especially Abraham at Ruff, the rooftop pool at the Venus Ha, which guests of this hotel have access to. Our first day at Ruff Abraham brought us so many drinks without us asking. It gave us the experience of trying our various signature drinks the resort offers. Needless to say, we were at Ruff every day after that to see Abraham and to be surprised by what he took us to try. read more

Hotel Marina El Cid - Resorts Near Me - Puerto Morelos, ROO

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Caveat: we haven't vacationed in Mexico since the late 80s. So this resort-specific review might in fact reflect more on Mexican vacation culture than the Marina El Cid; we don't know. Caveat emptor. Marina El Cid offers pleasant grounds and a decent, if fairly large, layout, but our visit was marred by a specific 'party-time' vacation culture and unpleasant resort sales pressure (and then institutionalized contempt from declining all offers, paid upgrades, investments, and excursions). The sales pressure in fact started even before we left Cancun airport, but then continued at the Marina El Cid check-in desk (to upgrade our room at USD $100/night) as well as with the 'concierge' (to join their loyalty programs, to entertain their time-share investment, to buy various day-trips and excursions). Our luggage was held hostage until we heard their investment pitch, only released to us once we firmly declined all offers. From that point on for the rest of our vacation, it was obvious to me that we were second-class citizens at Marina El Cid. Dinner reservations between 600pm and 900pm became virtually impossible; Wi-Fi codes now cost USD $60 per device. Room housekeeping was spotty; the front desk would hang up on us mid-sentence. In the end we made it work, but it was work to make it work. The restaurants and food were excellent, if slightly inconsistent. Coffee was severely hit and miss; some undrinkable, but the chai lattes at Mercado rivalled anything we've had anywhere else in the world. Room service was 24-hour and one of the few services that our second-class status didn't seem to impact. The pools themselves were well-maintained, and both infinity pools (a huge draw, for us) were beautiful: we highly recommend the adults-only infinity pool on the Ventus side. But the combined Marina El Cid - Ventus - Ventus Ha complex is large (by Cuban, Jamaican, and Dominican Republic standards) and large means loud. Perhaps this is Mexican vacation culture, but it was very difficult to find a beach/pool-oriented corner of the complex that wasn't spoiled by throbbing dance music and/or elbow-to-elbow crowds of loud, personal-space-oblivious vacationers. There were three tiny spots for loungers outside of these cones of noise, and of course they were immediately 'held' by selfish resort guests and their synecdoche towels. Marina El Cid, if you're reading this: you need to revisit your efforts to supress the 'reserve lounger by towel' practice and actually enforce the completely ignored signs you uselessly have up about it. It's infuriating. Dozens and dozens of loungers are held by towels every morning, many of which are not retrieved until 4 - 5 hours later (by my timed observation). I learnt that many Platinum Club members are residents at your resort for 6+ months a year, and that apparently comes with severe entitlement: they believe themselves to be outside your explicit 'guest' policies. And wow, it was busy in the week leading up to Christmas. There was a marked increase in population density during that time - and many were large parties of multi-generational families. There were lots of loud people everywhere and they brought their obnoxious behaviour with them. Pool etiquette was borderline: I never got actually hit by a nerf football being thrown over all our heads, but it was close. I watched little kids pour full margaritas into the pool without much reproach from parents. Table manners were appalling: people wearing grimy baseball hats even at the nicest, most formal restaurants there; eating with their mouths open, elbows and forearms on the table, poor behaviour by children going unremarked. But is that a problem only at Marina El Cid? Or in all Mexican all-inclusives? Or everywhere now, for that matter? I don't know. I do know that our dinner at Kobo, the Japanese teppanyaki restaurant was to be our nicest, most formal dinner, and it ended up being the noisiest experience we had there. The table behind us was full of very loud, very drunk guest who were screaming their appreciation for the cooking theatrics. Screaming. Several guests were wearing grimy baseball caps and eating with their forearms on the counter. Ugh. Luckily, the food itself was superb. At the end, I suggest that in-depth research is critical before you book a holiday: if you're looking for a vibrant, higher-energy, high-population party vacation scene and you have a budget for upgrades, and/or fortitude for time-share sales pitches, then Marina El Cid could be a great choice; if you don't value those characteristics, you may want to keep researching. read more

Our experience was unique since we were joining friends in a larger suite who had checked in already, but overall we enjoyed our stay here! We were picked up from the airport which was great, and our bags were taken to the room while we began the check in process! We were also given a drink during the check in process which was a great touch, especially since we had a long travel day. We paid for the all inclusive wristbands and got our key cards, and since our friends are part of the million point club we had access to the platinum bar and snack areas! We didn't utilize them that much and I personally don't think I would pay extra for it, but I can understand the appeal as they're nicely stocked. The view from our room and the suite was stunning, we had a corner ocean view and loved every second of it. The suite itself was well stocked with snacks and drinks ( our butler Liz was an absolute delight all week and took care of everything for us, from restaurant reservations to covid test reservations to snack requests!! ). I was nervous reading some of the reviews about how this side of the resort was the "older" side, but we couldn't tell at all from our rooms- the shower was incredible and everything in the suite was in great condition. There are multiple restaurants you can make reservations at for dinner, but make sure you pack something more for indoor dining vs just resort wear- some places have strict rules about no shorts or tank tops for men, and no wet swimsuits or flip flops. There are two main breakfast buffets and we tried both, they have the same food with just different locations so don't feel the need to trek to the other if you're close to one! There's also a great coffee shop / large buffet near the adults only pool that we frequented daily for lunch and snacks! Some of the food was better than others, but I found the seafood and freshly prepared dishes to always be a hit ( think omelette bar, grill station with tacos and steak, freshly made pizzas ). Our first day by the pool we went to the Adults Only pool (absolute delight, highly recommend) and ended up staying here the whole week because of an incredible worker named Noe. While the adults only pool was beautiful, with an infinity pool and two hot tubs and a covered space with plenty of couch space, we would have gone to whatever pool Noe was at for the week. Noe was incredibly attentive and kind, on our first day he introduced himself to us and told us about the resort and gave us suggestions for drinks. As the week progressed, the highlight of our day was going to see Noe! Not only was he always there when we needed him, constantly checking up on us to make sure we had what we needed, but he remembered our names and our favorite drinks each day with an incredible attention to detail. Quite frankly, the resort should ensure that Noe is receiving raises and bonuses often because he is the reason the guest experience is as wonderful as it is. When we come back, we'll be spending our time at whatever pool Noe is at. The drinks were delicious and endless and there was a great variety to try: the sombrero shot or the strawberry cheesecake shot were favorites of ours along with the Miami Vice or the Cola de Iguana. We never had a bad experience with staff, in fact everyone was outstandingly friendly, helpful, and attentive and we enjoyed our time with every staff member we interacted with. Two things I think would have improved our stay: There is no option other than inclusive, which made sense on days we were on the resort all day but for our travel days or the days we were off the resort for an excursion all day, it was frustrating to not have the option to pay for only dinner vs the entire inclusive fee fee for the day. There should absolutely be options for days like this, and it's a shame the resort doesn't have any. The seaweed problem that was happening in the area was brutal during our stay, and we didn't get in the ocean on the resort once during the week because of the smell of the seaweed and the amount of the seaweed. The resort had plenty of staff working all day to remove the constant influx of seaweed, but I think it's important to know before coming or before planning an event here. A great workaround was traveling 5 minutes into Puerto Morelos where the water was much clearer and we had a great afternoon of swimming. These were my only two notes about my stay! The resort also had great practices for Covid safety, with testing onsite and plenty of sanitizer around. It was also clear that the staff at restaurants were well trained with the protocols to ensure their safety and the safety of the guests- we felt safe all week! Overall, I'd definitely recommend El Cid to anyone looking for an inclusive resort in Cancun. The staff was outstanding, the food and drinks delicious and endless, and the resort itself is incredibly clean and well maintained. read more

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