April 7-12, 2025, our family stayed at Ventus at Marina El Cid with full access to Marina El Cid and Ventus Ha. We've talked up this resort for years, and this time we convinced another family of five to join us. We booked online; they found a better deal by calling. At this point, the whole place feels like our vacation home. You can move freely among all three properties, each with its own vibe, and the daily activity sheet keeps everyone on track. Events rotate across the hotels every hour, so there's always something happening. The Marina hotel's main pool hosts a daily afternoon party--music, games, prizes--and our kids never miss it. We booked swim-up suites this trip. In the past, we've upgraded to one-bedroom oceanview suites using a little "cash diplomacy" at check-in and put rollaways in the master so we can reclaim the living area once the kids crash. It sounds odd, but it works well. The family traveling with us had the adjoining swim-up, so the kids had their own connected water playground. We always pack vacuum-sealed cups because drinks warm up fast, plus $300-$500 in small bills since tipping is constant and getting change can be tough. Dress codes at the nicer restaurants are enforced--men need shoes and no swim trunks--but collared shirts and nice shorts are fine. Bring sunblock, floaties, and rafts from home if possible; the resort prices are steep. We also arrange the airport shuttle through the hotel beforehand and buy the return shuttle on-site a few days before leaving. The three properties together offer a bit of everything--swim-up and walk-up bars, adults-only sections, hot tubs, volleyball courts, and a lounge bar with pool tables and live music. Marina is the oldest and has the main pool, waterslides, cliff jump, kids' pools, and most big activities. The beach there has unfortunately eroded over the years. Ventus is our personal favorite: newer layout, multiple big pools, Dolores Market, and beach access with all the toys. Ventus Ha, across the street, has a calmer, younger vibe with creative cocktails and an adults-only rooftop infinity pool overlooking the jungle. Speaking of Ventus Ha--the specialty cocktails there are excellent and a nice break from standard resort drinks. Dolores Market is usually the kids' top food pick. They roam freely between stations--sandwiches, pitas, Chinese food, pizza, ceviche, tacos, and, of course, the crepe counter with every topping imaginable. That said, across all three hotels the food has become repetitive; menus rarely seem to change. Snorkeling the barrier reef is easy to book through the hotel, but this time we walked to the marina and booked directly with the dive master, which was smoother. The only hiccup was that staff didn't help the kids with their gear before entering the water, so I spent half the water time adjusting masks. Next time I'll prep them myself from the start. The beach situation is complicated. Past hurricane damage caused long-term erosion, and although there are always rumors of a fix, nothing major has happened. Each visit, the usable beach seems a little smaller. You still get kayaks, paddleboards, and a staff-captained catamaran. The beach crew works nonstop hauling seaweed. Wind direction completely determines the beach experience: onshore winds bring murky, seaweed-filled water; offshore winds bring back the gorgeous blue. Near the main pool there's a figurine-painting booth that all five kids loved. You paint, and the artist outlines and glazes it. It's one of the best activities they offer. We waited too long for my daughter's turn, so the artist couldn't do the lining--go early. The staff across all three hotels are friendly, hardworking, and mostly English-speaking. Our kids (9 and 10) skipped the kids' club more this trip--they want more freedom now--but they loved hunting for iguanas and crocodiles. Iguanas are everywhere near the marina. The resort hosted a taco party night with live entertainment that ended up being one of our favorite events ever here. Seating was limited, so we sat on the grass, but the atmosphere was fantastic and the food felt refreshingly different from the usual menus. Even with repetitive food, some construction noise, seaweed challenges, and the usual resort hiccups, this place still gives us exactly what we want: easy days, endless kid-friendly options, plenty of flexibility, and that familiar, mellow feeling we keep coming back for. And yes--after all these years--it's still our tradition, and we'll absolutely return. read more

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This was our honeymoon, Our concierge Diana reached out before our arrival, we thought that was awesome, arranged transportation from airport to the resort. I had requested a bottle of champagne, and some fruit in our room on arrival to celebrate. She said She would take care of that! The transportation team was great , Unfortunately upon checking, we were pulled to a side immediately Diana asked to join " The Time Share" no greeting drink, no time to freshen up, no dinner. It was the most unpleasant greeting I have ever experienced in all my years of going to Resorts in Cancun any parts of the world. Once we told her we were not interested , her affect changed, and was no longer the nice attentive Diana that I had communicated with. Needless to say, there was no champagne or fruit in our room or ever arrived. It was so disappointing! There was no orientation on the resort, or events restaurants etc. We w also not informed that there was no Internet, a $60.00 dollar charge per device or$15.00 per day per device.!! We had no internet got 2 days until we went to pay for it. We upgraded room to be closer to the pool and the convention center, it looked like there was a drain issue by our room. The resort ,and the beach smelled like sewage!! The entire time!! The beach was not acceptable to swim in, with the fowl smell, even sitting by the pool it was horrible! One day we arrived after the pool to shower to find our toilet brown and the water from the sink and the shower running out like mud, and foul smell. One early morning we got a call from concierge service, not Diana asking if we had reconsidered The Time Share , I could not believe they be calling that early for that. Needless to say I tried to communicate with Diana regarding transportation back to the airport, with no response. We were told if we were not members they couldn't take us back. To get a shuttle or a taxi. We ended up taking an Uber back. We tried to purchase some Jewelry, waited for hours they were closed for lunch with no signs or hours at the Marina lobby. The one in the Ventus lobby the salesperson said she was sending a bracelet to the other store for us, never happened, we asked her if she was closing for lunch she said no, we returned and she was closed no one was there. Right before our departure. She also quoted us $500.00 US for the bracket, when we finally saw her again quoted us $800.00 for the same bracket. The gift store was also closed with no signs on return time, there were at least 5 families standing waiting in the heat to purchase something. We ended up buying our souvenirs at the airport. This resort was recommended by our travel agent. We went there per that recommendation, we are very, very disappointed. We will inform her as well of the poor service. Also we wanted Mexicana food, the Mexican restaurant was closed all week. Many employees were cold un attentive ,employee training on customer service is a must. Our first choice was Punta Cana DR, put with the recommendation, and being Mexican Citizen, we wanted to support Mexico tourism. Obviously that didn't work out for us !! What a shame!! read more

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Do you like unusable beaches filled with sea weed that smell like feasting on a sushi dinner and then throwing up? Then this place is for you! Do you like being pressured to attend a time share presentation? Then this place is for you! Do you like going to Mexico but not experiencing any Mexican culture and only hearing English cover band music? Then this place is for you! Two stars because the rooms are nice and the food is fine. read more

Ventus - Not pictured...the smell - Resorts Near Me - Puerto Morelos, ROO

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Worst resort I ever stayed at we paid nearly $800 for a "platinum" upgrade to an ocean view room. Well the room smelled like mold and the services were just standard, many things are broken or not functioning... including the platinum area hot tub by our room. Our platinum private beach was next to a construction zone and management just didn't care. They also are suppose to provide WiFi but they won't & they will force you to attend a timeshare presentation in exchange for WiFi. I wish this had gone better but it was a let down on so many levels. We went round and round with them about what services were supposed to be provided . It was not relaxing. The timeshare coordinator said we should ask for a refund of platinum services due to problems with noise and mold but manager "Silvia" was rude to us & said she's "watching me" and reading the messages I send to the room steward ?! Super cool so if u like mold, rude management and to be literally surveilled have a great vacation! Will provide an updated review when I get home. Unless you're already a member simply don't even consider this place. It's a health hazard. read more

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Not thrilled. For starters, the entire hotel smells. Ugh. I thought it was the cleaner, but it's the beach... which is awful, and it permeates everything. My friends had a platinum bracelet, and we did not. They service difference was palpable. Even sitting next to each other at the pool or dinner. My friends could walk into any restaurant they wished, no reservations. We were told there's no opening, every night, for 5 nights, for the two of us. We had to take the buffet to another resort every night, and 3 of those nights, the buffet wasn't edible. Drinks. I intentionally drank a full bottle of Jack Daniels from behind the bar in an afternoon. Went and took a shower, and went to dinner. No buzz.... very watered down drinks. Top Shelf bottles are $30 bottles in the liquor store (not actually high end), and the selection was extremely limited. If you drink whiskey/bourbon, then you get Jack. There were 3 Vodka options: Finandia, Smirnoff, and something I could not pronounce... if you drink Grey Goose or Tito's, bring your own! My kid is a few months shy of being 4. We were told at the Kids Club we would have to stay there with him all day, and we could not leave him. Ugh! I can't even take my wife to a nice dinner (buffet). I don't know about the other restaurants, because we could not get in. 3 of the 5 nights, we went back to the room and ordered room service. We were told 45 minutes, it took an hour and 1/2. Ugh! We would go and the trays of food were empty, and not being restocked... I guess all the staff were at the other restaurants. Tipping: Yes, cash is king. However, it doesn't buy you better service, quicker service, better pours, or even a smile. They expect you to tip for everything (including making reservations, golf carts, etc) even though it's "all-inclusive", and there's no one grateful at all. I would rather pay up front, and know what I'm getting. As several other reviews have said, they say this is a kid friendly environment, but not really. I'll never be back. 1 STAR read more

We're VIP members of El cid therefore we go there or the one in Mazatlán every year. This time we stayed at the newest building 32 in Ventus Ha, which was opened 3-4 months ago. In general there are 3 resorts together: Ventus, Marina and Ventus Ha. Stay in one and play in all three. Ventus Ha is the newest and the quietest resort. It's not ocean front as compared to the other two. For old folks like us, Ventus Ha is probably the best. Over the years, we've noticed that the quality and service have gone down just like in other resorts and even in the U.S. However, if you're the first timer, it's a good resort. Sales presentation is the same everywhere. 3-hour of pressure sale. It's your choice to say No. The beach has improved since they put in a two-layer of seaweed blockers. the sand is fine. If you want to go out farther then watered shoe is recommended because of the rock at the bottom. Pools are very good but people do grab chairs early in the morning. Massage and hydrotherapy is average and too expensive. Somehow, reservations for dinner at specialty restaurants get worse every year. Unless you make reservations early, you won't get the time you want. The quality of the foods is average. The Delores food court for lunch is much worse this year. Disappointed! Drinks are watered down like in other resorts. However, their "top shelf" is very limited and only available in the VIP section. Probably the biggest complaint that management continues to ignore is they took a way the tennis and pickleball courts at the Marina rooftop. Instead they made available two make-shift pickleball courts in front of the food court in the Ventus side. Imagine, that there are three resorts together of about 1000 rooms and there is no sport court. People especially teenagers can get bored quickly. Oh, one cannot walk to town because it's too far. Think twice if you and your family are high energy type. read more

Vacation Couple We chose Ventus Ha to celebrate our anniversary. A trip we take only once a year and unfortunately, the experience fell far short of what we expected from a resort of this caliber. Weeks before our arrival, I contacted the resort to request a quiet room and noted that our stay was for a special occasion. I also prebooked a reservation for the French restaurant as reviews suggested. Despite this advance planning, we were placed directly beside a group that was extremely loud and disruptive, resulting in two nights of almost no sleep. When I contacted the front desk to address the noise, I was offered two options: move to a room with double beds or wait until the next day to relocate. Neither were ideal, especially given the prior request and the inconvenience of packing and moving partway through our trip. I asked for an upgrade for the remaining two nights. My requests were completely ignored. We asked for a late checkout out which they charged us for. Zero attempt to make our stay just a little more comfortable. It wouldn't have taken much to make us happy. What was most upsetting, was how the situation was handled. During the conversation, staff members spoke to each other in Spanish, exchanged looks, and laughed. As a guest calmly raising a legitimate concern, this made me feel dismissed and disrespected. It was noticeable, and not the level of professionalism one expects at a five star resort. To add to the frusteration, there was no reservation for the French restaurant the date of our anniversary even when we confirmed this with conceirge when we checked in. Then one of our restaurant reservations -- for the Italian restaurant -- was canceled without explanation. This created the strong impression that our dining plans were being affected after we voiced a complaint. Whether intentional or not, it honestly felt as though we were being punished for speaking up. We were courteous, respectful guests throughout our stay. Was I upset about the issues? Yes, of course, who wouldn't be. But we still consistently tipped staff, expecting the same level of respect and professionalism in return. While the food and many service staff were excellent, the way our concerns were handled left us feeling unwelcome and disappointed. This review is not written lightly. Ventus Ha markets itself as a luxury, adults-focused resort, and with that comes an expectation of thoughtful service and respectful communication -- especially when guests clearly communicate their needs in well in advance. Sadly, that standard definitely was not met during what should have been a meaningful anniversary trip. I do not recommend booking here. If anything goes wrong you will not be heard or accommodated and that's a risk I wouldn't take again. read more

The meal was OK. However the waiter was absolutely rude in all of his interactions. I did not enjoy the meal even though the swordfish was good due to the waiter Victor. It was as if I was a pain to provide Simple service! Always tip 20/25% but will as I never do tip $0 for this Disservice! So sad as the food was decent. If Victor is your server, Ask for someone else! read more

We had nine people and my Sister and Brother in Law were nice enough to invite us to use their timeshare with them at this beautiful resort. We booked a three-bedroom I'm torn between giving the Ventus four or five stars. This was by far one of the best all-inclusive resorts we have stayed at, but there were a few miscues that left us wanting more. Staying at the Ventus also gave us access to the restaurants and pools at the El Cid Marina. The good: - Free shuttle ride from the airport to the hotel -The platinum package gave us top-shelf booze (see photo), snacks, and espresso drinks all week -Amazing service all week long everywhere we went. Our butler, Angel, was the nicest person and helped fix any issues we had. He was available 3 - 11 PM every day. He arranged rides to dinner, which could be a 10 minute walk -The Housekeeping staff was cleaning the entire resort every time we turned around. They were always spraying for bugs, painting walls, cleaning the hallways, elevators, handrails, and everywhere you looked -The two resorts offered a variety of swimming pools - some were more energetic with loud music, bubbles, and staff dancing while others were quiet and mellow for relaxing. All of them offered plenty of in and out of water seating. There were plenty of outdoor showers and public restrooms throughout the resort -The daily and nightly entertainment we did see was entertaining - fire juggling, staff dancing, water aerobics/yoga. Kayaks and a small catamaran with a sailor are included. -The spa offered every kind of massage you could want from Swedish to deep tissue to Thai. There was a room with a jacuzzi, cold tub, sauna, and showers. They offered us a group discount for four or more people -All of the restaurants offered pretty good food, but the beef was always good at every restaurant, especially the buffet-style lunch place. Have them cook you a steak and make tacos out of it. At the seafood restaurant order the fried shrimp and french fries. At the Italian place, ask for linguine with clams in a white sauce. Breakfast was offered at the Italian restaurant and at the one inside the lobby of the El Cid Marina. -We chartered a private boat from the activities desk in the lobby of the hotel and the price was $560 for up to six people. We started the day fishing for marlin or sailfish and when that didn't happen, our captain recommended we change to fish for snapper and barracuda so we stopped and they baited our hooks and cast our rods then let us fish. We caught a bunch of fish and took the snapper back to the resort where they grilled up red snapper steaks and deep fried the yellowtail snapper for fish tacos. Easily the best thing we ate all week. -Swimming with the Dolphins was easily the most enjoyable and best memory of our trip. The place is called Delphinus and we got information inside the hotel at the excursion desk in the lobby. As with everything in Mexico, you can barter so go straight to Delphinus and the woman at the stand next to the water will offer you a much lower price than the hotel. We paid $93 per person for the $129 package which was 45 minutes, which ended up being our private party based on bookings, but could be up to six people. Each group gets your own personal trainer who lets you know what to do and a photographer who takes amazing photos. We ended up buying the photo package with all 108 digital photos for $100, which was down from the $255 original asking price. There were higher and lower packages, but the digital photos were excellent and worth the price -Convenient COVID testing onsite to provide testing to re-enter the United States. The cost was $35 per person -The town of Puerto Morelos is a quick cab ride for $10 where there are a few restaurants and a couple of streets of shopping The bad: -We reserved a three-bedroom oceanfront suite, which they didn't have available when we checked in. They did accommodate us by giving us two suites, but not facing the ocean. We were moved after a couple of days to the correct room. -We had a member of our party hurt his foot by kicking a rock in the ocean about 15 feet from the beach. The hotel staff had a look at his swollen foot and didn't think it needed x-rays, but they were obviously wrong because when we returned home, he went to the doctor who found he had a broken bone in his foot. -There were many mosquitoes and other biting insects (maybe sand fleas?) around the resort and a lot of us got tons of bites. The resort offers mosquito repellent in the rooms, but I recommend bringing your own cans of Off or other strong repellent. -The kids club was closed Overall, this was one of the best all-inclusive resorts we have been to and I'd highly recommend a visit. You don't have to leave the resort for any reason. Good food, good booze, good activities, great staff. If you wanted to leave the resort, Puerto Morelos is close, Cancun, Playa Del Carmen, adventure places, and cenotes are only a short drive read more

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THIS REVIEW IS REALLY FOR VENTUS HA. First time in Puerto Morelos. Upon arrival, we immediately get "jumped" by the timeshare bulldogs which was unappealing. If you don't want buffet for dinner, you need to make reservations; no one tells you it's possible to make them before you arrive, although not clear how to do that since you can only make them for 2 days at a time. We couldn't get into the restaurants we wanted at reasonable times. Reservations shouldn't be required, as the restaurants are 1/2 empty at any given time. I got the worst food poisoning I've ever had our 2nd night at the French restaurant. Was sick for 2 1/2 days before I started loading up on Pepto in order to make an excursion we were looking forward to. The Mercado smells like fish. Teppanyaki was our last meal there and by far, the best. PROS - Beautiful grounds and the rooms are nicely appointed; daily delivery of beverages to the rooms is a nice touch. Great views from rooftop pools/bars; easy to navigate the 3 resorts. Enjoyed that there was no fighting for pool chairs/umbrellas and not too many kids. Marina is close by and the little beachside area is nice. Service was consistently good. Appreciated that no one stood over you after the meal with the little receipt machine and the expectation of a tip, although we brought cash specifically for tips (since "all-inclusive" is never clear). CONS - Reservations obviously. Food was bland (this is from Hubby since I could barely eat anything). Poolside service is for beverages only; if you want lunch, you have to leave the pool and go to a restaurant. Also, water and beer is served in plastic cups, rather the actual sealed bottles/cans they come in. The Wifi is a joke... 2 codes are provided and once you load it into a device, you can't change it. I needed to use my iPad for work and had to PURCHASE another code for $30, seriously? read more

Our 7 day vacation was amazing!!!! We did not want to leave! Beautiful hotel with AMAZING staff members who treat you like kings and queens. Our room was clean and spacious, with a nice view of the pool and ocean. I ate so much food it was ridiculous!!! So many options to choose from!!! Unlimited drinks including alcohol, beer and wine. They have activities throughout the day and night that keep you entertained. We thoroughly enjoyed our stay! There is a seaweed problem so be prepared to plan trips to other beaches in the area. read more

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I loved my visit to Ventus! We got the platinum package which was on a special. Our room came with a "butler" who attended to us in every way. His name was Jairo. He picked us up when we requested to take us to dinner. This was necessary because this is a rather large All inclusive resort. All the restaurants were spectacular! And the drinks were always flowing. The platinum lounges were really nice The pools are phenomenal and the views were breathtaking. On Saturday night (I think) they have vendors come in with a variety cultural items for sale. Our butler also arranged for our entire group to safely go to the beach in Cancun (famous sign) by a van. The driver stayed with us until we were ready to return. We had the opportunity to see some performances. There was a singer that got us moving, not sure if it was the tequilas or was she just that good. If I visit again, I would love to get the room with a private pool along with a beach view. I dont know if thats an option, but it would be perfect. read more

Overall the stay was nice. The issue was the presentation of lies when it came to becoming a member. Was conned out of THOUSANDS OF DOLLARS n wanted our of the membership the moment of signing n was told that I couldn't yet another lie. Now almost a year later n I'm still fighting to get my money back. I have hired me a lawyer cause they put pressure on you prolong the process so you get locked in. I'm not satisfied plan to keep fighting. I wouldn't recommend this membership to anyone read more

The family had a lovely week here at Ventus. TL:DR, the food was excellent, the alcohol free flowing, and the resort itself is well kept up, but there isn't much snorkeling here at the resort itself. There are at least 2 levels of guests here, and we booked a Platinum package. That gets you access to a couple of 'lounges' on site with upgraded booze, nicer room amenities (like turn down services) and a few other perks. You can also reserve the beach palapas and beach beds a day in advance, so if you want to lay out on the beach (with shade) and make sure you have a spot, this a key. If you are trying to save money and don't need the special services (the girls used room service, I'm not sure if that requires Platinum or not) you can save a little money and skip this perk level. The higher grade booze was kind of hit and miss for me. The nicest tequila I saw in the Platinum clubs was Don Julio, while the highest level in the bars was Cuervo Tradicional, though not every bar had it. Some bars had Mezcal, which was in the Platinum club as well, and some did not. Since I drank mainly tequila, that is what I noticed the most, but if like blended Scotch, the Platinum club definitely had better stuff. Also, the Platinum club lounges had Nespresso machines to make good coffee and computers. There are several restaurants on site. For breakfast, the buffet is pretty standard. Eggs, omelets, steam table breakfast varieties (pancakes one day, French toast the next...) with fruits, juices, pastries and other stuff. Since I was on vacation, I would frequently get a shot of tequila with breakfast and mix it in with one of the juices (watermelon and honeydew) and good choices. For lunch, we ate at the Mercado and the Mexican buffet by the main pool of the Marina resort (adjacent). You can go anywhere and just get what you want. The Mercado opens around noon and stays open until late, with stations for Americanized Chinese food, crepes (savory and sweet), salads and sandwiches, ceviche and seafood, pasta and pizza, and Mexican food and grilled items. Generally, I stuck with flank or steak grilled up, with onions and guacamole (which was very good) and a couple of tortillas for lunch. For dinner at the Mercado, I would also have some ceviche (which was good) and maybe a little Italian food. Probably the single best thing I ate was a sea bass off the steam table in the seafood station, but it only showed up once during the week. For the actual restaurants at dinner, I ate at the French, Italian, Mexican and Caribbean restaurants. The French place had good French onion soup and fair salads. I wanted to like the lamb chops more than I actually did (they were not very tender), but the duck confit was actually excellent. I thought the Italian place was not very good. I was very surprised by how much I like the Mexican restaurant for dinner. I was expecting average fair, enchilada, tacos... and instead had far more inventive and interesting food (smoked marlin tacos) and they did a tableside Mexican coffee and bananas flambe (I passed, but i would try it if I was going back). Similarly, the Caribbean restaurant (alternated menus with the seafood restaurant, located in the lobby of the Marina hotel) surprised me. They have a nice looking salad/appetizer bar, which I did not avail myself of because I was no where near hungry enough, but the duck breast that I had for the entree was probably the second best main course I had all week. There are multiple pools throughout the area. If you have active kids, or like the hubub yourself, the pool at the Marina hotel was a water slide, jump area, music, activities, a swim up bar... The main pool at the Ventus is more sedate but also much bigger. If you want to actually swim (in the morning, before it gets crowded), I would do it here. There is an adult only pool with a temperate and a hot jacuzzi, so you can get away from the kids. They have kayaks, SUPs and 2 Hobbie Cats, but staff goes out with you on the cats and you only get about 20 minutes. Still, it is fun to be on the water. They were supposed to have windsurfers, but I think they were being repaired/replaced while we were there. read more

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Has been my favorite resort for more than 15 years but this time fell short! Was going to give 3 stars but am giving them the benefit of the doubt due to the "covid effect ". Since reopening, they have hired many new employees, 400 in the last 2 weeks alone! Service has to improve with time! The grounds and buildings of all three resorts you can use are spectacular, immaculately groomed and kept. Food was good for the most part. My only complaint is the drinks. Unless you get Bacardi or tequila or maybe bourbon, you get some off brand harsh tasting liquor and lots of sugary syrup. If you order the same special drink several times it will look and taste totally different! Don't bother to upgrade because pool bars don't seem to even carry better brands. I will return and hopefully see improvements! read more

This is a brand new extension of their original resort the El CID. It's only about 9 months old and still beautiful and clean. It's about a 10 min bicycle ride to Peurto Moreles. This is my first time to an all inclusive resort and I wasn't sure what to expect but the food overall is quite good. The international market called Dolores carries an array of fresh made foods which range from Chinese, Italian, a few sushi rolls, Mexican of course, savoury and sweet crepes, sandwiches and a fresh salad bar. The hours are from noon until 10:30 pm. If you're looking for a little sweet treat or quick pick me up, there's also the coffee shop called Aromas. Here they carry assorted deserts, cookies, cakes, pastries, fresh fruit cups, mousse, jello, I really cream, as well as sandwiches! Coffee bar serves everything but decaf, that comes out of a jar by Nest cafe! They have four restaurants on site as well, ile de France (formal wear needed), Alcazar(Mediterranean, not exactly), Hacienda Arrecife(Mexican), Trattoria D'Gulio (was great), la Marina(seafood), and several bars none of which serve food. If you get bored lying around, take the two hour bicycle tour into Morelos to shop and support the locals. Great spot to snorkel but this time the Sargass seeweed problem, overran the marina, which is a shame! It's usually clear blue water! I think for an all inclusive this is a great spot I don't have another for comparison, but there's enough to do if you just want to relax and soak in the rays. Daily night time activities and lots to eat and drink, although I found the drinks to be on the sweeter side. It's just a shame the waters were covered with that seeweed and the beaches were covered so you couldn't swim. There was also some horrible smell, not sure it's rotting seeweed or the sewage system needs to be checked but the closer you are to the new lobby the smellier it was. It didn't smell on the older side of the resort. Go else where like Cancun if you want those pristine beaches and clear blue water! read more

We stayed at ventus for 6 nights in March. We booked our trip through Costco and got the Platinum package. Overall, we had a really great experience here. The weather was always beautiful. The resort, including pools and buildings, were very well maintained. They had several different pools and areas to go to depending if you wanted a fun afternoon, or a quiet, adults only experience. The service was exceptional. Everyone was always happy to help & greet you. We never had to wait more than 5 minutes for a drink if we went up to a bar and they had waiters consistently walking around taking orders as well. In the restaurants, most servers were very attentive. The room was consistently cleaned well and they often left little "surprisises" in our room (chocolate, fruit plates, wine, birthday cake, champagne, balloons, aromatherapy). The room itself was very nice and has a great view of the pool and beach. The bed was comfy and they provided everything we needed. The one thing we were a little disappointed with was the food and drinks. Generally speaking, it was very good, but often seemed to just be upscale cafeteria food. For breakfast, most of the restaurants served a buffet with a mix of classic breakfast options and Mexican options. All of them served the same (or similar options). Lunch was similar at the main restaurants, but they also had a mall type food court with tons of options to choose from. Again - good options, but essentially cafeteria food. For dinner, they had a few "fancier" sit down options. These all had great service, but felt more like a catering experience with premade food being served rather than a restaurant with made to order options. Food quality was average, but by no means gourmet dining. Being it was all inclusive, you could try several menu items which is a fun experience, but expect some may be better than others. They had so many drinks to try, but many were made with cheap alcohol or fake flavorings that weren't the best. Overall, I'd recommend the resort for a fun, relaxing trip for a couple or family. read more

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If you ever get a chance to stay at Ventus, give it a shot. There were so many things about this trip that I really appreciated and it was mostly due to our stay at this resort. The service since arriving at the airport was top notch. We were picked up by a bus that the resort sends to the airport at no charge (on the way back, we did have to pay a small fee). The staff is very accommodating and they really know how to make their guests feel special. Upon arriving, we were driven in a golf cart to our room along with our luggage, and if we ever needed to get picked up and taken elsewhere on the resort, we would just call for the cart service from the convenience of our room. We did this quite often considering how unbelievably humid the climate was for us. This high concentration of humidity is one of my complaints from this trip, although I know the resort can't do anything about the climate. Just be aware of the time of year you plan to travel. What I thought would have been helpful to know before flying out all that way is the overwhelming amount of seaweed on the beach. It was honestly disappointing how stagnant and smelly the beach water was; there was no getting in. Other than the hospitality, we thoroughly enjoyed the all inclusive food and beverages. We made reservations to all but one of the restaurants at the resort and among our favorite spots to eat was the French restaurant (very decadent) and the eatery with a diverse selection representative of many cultures. I highly recommend making time to enjoy the entertainment. We were only able to watch the live band play about three times during our weeklong stay and I have to say, I wished we were able to listen to them every night. They were so good! We missed all of the impressionists due to the time change and our inability to muster enough energy to make it out of our room sooner. Lastly, if you can, book a MASSAGE! Next time, we'll book two. The service is fantastic and we walked out so refreshed. read more

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I came down here for my birthday week with my family and let me just say this resort was wonderful! Their food was amazing, which is awesome when the resort is all inclusive! My butler's name was Marcial and he was so nice and helpful. On my actual birthday day, I went to the seafood restaurant (one of their multiple restauants) and just as I was finishing up my dinner, the restaurant went dark and the waiter brought over a huge birthday cake over. The whole restaurant starting singing happy birthday to me. It was so nice! When I got back to my room, I got a wonderful surprise! I saw that Marcial had decorated my room with hundreds of streamers and at least 30 balloons! Plus, Marcial had made a cake out if towels and an elephant out of towels! Almost every day while I was at the resort, I ate at Mercado de Dolores, a lunch and dinner buffet. They had Mexican food, Italian food, seafood, an organic area, crepes, Chinese food, and a bar! Oh wait! I can't forget the dessert area! Their pools were full of excitement, especially at the the Marina El Cid resort. Overall, this resort is the best one that I have ever been to in Mexico (I have been to quite a few). Shout out to Marcial! read more

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I cannot believe anyone would book this resort. Lousy front desk service doesn't tell you anything you need to prebook. Laundry doesn't pick up when you call to request pick up only next day tell you because you don't have credit on file. Which nobody says anything until you asked why no pick up. All restaurants booked up for the 5 days we were there and leaves only a buffets as Poway as the $9 China buffet back home every nights. Conjoined rooms you requested for your young kids was not available ( when your reservation was in their system for 30 days). And try to up-sell you joined suites for $150 more every night when you check in. This is only day 2. I am sure more shit to come. read more

This place was a total waste of my money and I believe they are paying people to leave reviews on multiple websites. I was there 5/29/22-6/3/22. The property is beautiful but the service is terrible. We had to make reservations at all the restaurants on the property but they were telling everyone they were mostly full booked. That is unacceptable for people paying for all inclusive. The food was bad the best thing I had all week was a fried shrimp on a stick at the Japanese restaurant and it was good. They didn't have enough people serving at the buffet stations so the lines were out of control. I understand we have to deal with covid and I am flexible. But I ordered rooms service 3 days and never received anything. I had to go to the desk because my phone didn't work the management placed my order for 4 bottles of water after going back and fourth to the desk I gave up. The pools are beautiful the property is well kept but I feel like I got ripped of at this place. I am not a complainer and I have realistic expectations but this place should be ashamed of themselves. read more

Ventus - The pools are amazing that's it - Resorts Near Me - Puerto Morelos, ROO

I spent the week of Christmas here. It was the best Christmas I've ever had. The entire week we didn't have to lift one finger. It was truly an amazing experience. All of the employees care about you and your experience. All of the restaurants were amazing and the pools are clean and perfect. I loved everything about the resort and I hope my family will be back soon. Thank you to everyone at Ventus for the best week ever. read more

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If a zero stat was possible, we would rate it as that for this resort. Our first day here upon arrival was terrible. Mind you, we got a platinum luxury swim up room. After check in, we got to our room To discover that it was dirty. The bed skirt had white (cum) looking stain marks as well as the pillows on the couch and couch itself. Later that evening we found a cockroach in our room, that the butler took care of. Due to that we spent the rest of the evening arguing with the hotel staff to upgrade our room, at which point they told us that was not an option as we were in the "best" room, only later to them retracting their words telling us we can upgrade without a fee to the one bedroom swim up suite. Only a few minutes later, they again retracted their words and said we Kyle have to pay an additional $1000 to upgrade. We fought them and got it down to $640, and thought all was ok... only to discover a few days later that our neighbors on the same floor next door also had a cockroach in their room. We spent a total of 10 days here and the first 2 days we spent in the "platinum" lounge to get all sorted out and at least compensated for the problems we encountered. On our last night here, we were in bed ready to fall asleep, when we saw another cockroach crawling in our room. Terrified, we ran to the lounge to speak with management. They sent a maid who sprayed our room down with raid, and left it for us incase there was another. Management didn't offer any sort of compensation, nor did they even provide a different room to sleep in for the night. Irving the night manager said come back in the morning and we will discuss. Unable to sleep all night due to the fumes and stress and anxiety, we meet with him the next morning and all we could offer was a half off stay for the next time we return to vacation here. We told him a next time is not happening and we will never return here or recommend this resort. We weren't even able yo get our refund for the upgrade. Terrible customer service as this is not an American owned resort, but Mexican (which we have no problems with) however, the level of understanding and willingness to make the customer happy doesn't happen here, all they care about is their business and not the quality of the stay of their customers. Be aware of the timeshare people that will stop you as soon as you check in and try and have you meet with one of their time share sales people, offering you a 20 year contract from anywhere from $168,000 to own a room that most likely 20 other people "own" for 20 years. They like to call it a "membership" and not a timeshare. We got sucked into it and listening to a 2 hour presentation and in return $170 dollars in resort credit. Side note,, riviera maya is more private and jungle "feel" type of location so there are tons of mosquitos as well as a seaweed issue that is present. The beach here is not swimmable and the smell is horrendous. Not coming back to this resort ever, quality of the food could be better, and their customer service needs to be fixed as well within management . read more

This place is an absolute joke. This place smells like absolute trash. No beach and water is brown. If you make a reservation for a restaurant you won't be eating at that restaurant so plan for the buffet. If u order something extra y'all have to pay for it even though it's all inclusive. Don't come here it will be the worst week of your life stay in the US. Bring your own towels. You might as well not bring your phone because y'all be paying 120 dollars for wifi that doesn't work. Have a great vacation! read more

The good, beautiful things! OMG what a beautiful resort! I hadn't taken a vacay in over a year, and my girl friends and I decided to book this resort! Part of the hotel el cid, Ventus was built in November 2017! Many inifinity pools accompanied by hot tubs, beautiful view everywhere! And you are only steps away from the beach! Be aware though, they do accumulate vast amount of seaweed which gets cleaned every morning. I have to say most of the staff were so accomodating, resourceful and helpful and they really had your best interest in mind. They have cafeteria style "buffet" all day and reservation only specialty restaurants which were absolutely fabulous! My only regret is that I only stayed 3 nights and I couldn't try them all! With our Platinum package, we were granted access to the platinum lounge, which had your higher end liquor and snacks all throughout the day! We were also able to arrange golf carts to get to our dinner restaurants! Since we had access to Ventus and El Cid hotel's restaurants, it would have been a but of a hike! Oh, the must try restaurants: French & Seafood restaurant. Seafood restaurant is by the marina, which is located across from the entrance of the resort. Now that I have all the good things out of the way, here comes the bad things! First off, we will never book through cheapcaribbean.com because after we received our confirmation to our first choice resort from their website, a day later, they told us it was sold out. We had to stress ourselves to look for another resort which was similar in luxury and accomodation. This is just an FYI for those using that website. I would have given 5 stars if the check in process at Ventus was acceptable. The lady who checked us in was so unprofessional. Not one smile during the whole process! We tried to make reservation for our dinner, at least for that day... She didn't even check the computer and told us it was booked that we have to eat at the cafeteria. Plus, our room was not ready until well past 6:30pm! We basically wasted a whole day waiting for our room. We did make sure our situation was heard to the manager, Sara, who by the way was wonderful, and they did compensate us. Management does want to make things right for your vacation, so we ended our vacation fully satisfied. =) read more

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Was not impressed by the room and amenities. The resort is quite busy and more of a party house. The butler service is definitely a plus and access to the neighbor resort Marina El Cid cliff pool. The restaurant options are good...the cocktails need improvement as well, The beach area is small, lots of rocks in the Platinum member areas, however the bar access is great. They definitely need to improve the beach and clean up the area; not ideal to spend time in. read more

Took 40 minutes to check in. Tipped a guy to bring bags to our room, and still didn't have them after 2 1/2 hours (so couldn't go to pools or really do anything). I found the bags still sitting in front of the lobby and went and got them myself. Complained at front desk and told "well, sorry." Adult section pools close at 9. We are staying here now and sorry we booked. Go somewhere else. read more

5 stars overall, 3 stars for food only. The resort is beautiful! Well laid out, lush green landscaping, multiple pools, various types of restaurants, lovely rooms. We stayed in a 1 bedroom Oceanview suite with 2 baths, a living, dining area and 2 balconies. We did not upgrade to Platinum Club which seemed like a waste of money. The resort is part of the El Cid Marina resort. 2 resorts, 1 property. You are able to fully use all facilities on both properties. The room was done in a contemporary fashion with lots of marble, tiles. Really nice. Beautiful views from the balconies. The resort has a buffet style restaurant that has stations for Mexican, seafood, salads and sandwiches, ceviche, crepes, Italian, wok, desserts and a specialty coffee bar. Some of the best foods were here. Re: restaurants. All restaurants require a reservation which were easily obtained. Seafood restaurant-not good . French-ok, but overrated. Italian-average. "Mediterranean"-our favorite. Had a great antipasti bar. The pools are large and well kept. 2 infinity pools. Many bars and all the drinks were good. Top shelf pours. The resort also has many activities and can book any day trip you might want. There is a gym and day spa. They also offer evening entertainment, cruise ship style. Customer service was excellent throughout the resort. A great experience! read more

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The resort is very beautiful and well taken care of. The staff are friendly and always ready to help. They have several beautiful pools and a kids club. The nightly entertainment has been great. The only complaint I have is with the ocean as it is currently sick with an algae problem which makes it brown and stinky. This is not the resorts fault so that's why I wouldn't give them less stars. read more

Ventus - View from my room - Resorts Near Me - Puerto Morelos, ROO

BUYER BEWARE, this is a timeshare, not a beach resort. They charge you for everything including internet access. ($60/week/person, what 4 star place charges for internet????). It is certainly NOT all inclusive, they will charge you for everything they can. A nice bottle of wine ($35 US in stores). is $185 here and they insist you pay by credit card but didn't tell us that until we had finished the wine. They asked us to go back to our room to get the card. What was the credit card that we put down for incidentals for??? In addition, they take a cut of services such as taxis which they don't even own. The Ventus Ha has nice rooms but the other two properties are very run down. The marina lobby had a very unpleasant odor, was not a place I could have spent any significant time in. 99% of the staff is inflexible and will not go out of their way to assist with anything (there were a couple of exceptions, however, not the management. I believe the issues start from the top down). The dinner reservation system is a nightmare and the staff pretend not to understand your requests and keep giving you the same options - would you like the seafood restaurant?", "no, my husband is allergic to seafood", "ok, so 6 pm will work for you at the seafood restaurant?" is a typical conversation. There are raccoons that roam the hallways in the evenings which is super gross and the manager's response was "well, you are in the jungle, there's lots of wildlife". Yes, however, the website portrays it as a beach resort which is most certainly is not. The beach is unusable, the water unswimmable and the pools are not heated. After 5 days of solid rain imagine how warm the pool water was. There are a handful of chairs by the pool for 3 condos worth of people. I cannot wait to see how early we have to get up in order to get one. All in all not a place I would EVER return to. read more

Stay away from this place. Beach sucks. The smell was horrendous. Most of the staff was OK, but a couple of the cart drivers drive you around from place to place were extremely drunk. I had to take my kids off the cart because the guy kept going into the grass. He was so drunk the food was terrible not as described in the menu Even the staff told us stay away from the beef and had a funny taste, and it was like rubber. Utensils, glasses, plates, etc. were dirty. No straws or paper cups for kids because they're trying to save the planet. There is such a thing as paper straws so bad little ones don't get everything all over themselves. Just saying. All the buffet restaurants serve the same exact garbage every day all dried out leftover from probably the day before. All my kids were asking for french fries, and there was a line waiting to get them because they wouldn't put enough out. God help you if you needed Ketchup. Very corrupt staff when making reservations they will tell you there's nothing available and when you go to the restaurants, they are more than half empty. If you want to get reservations, you have to tip one of the girls that books, the reservations and then you'll get whatever time you want. If not, they give you a late reservation especially if they see you have little ones with you. They say kid friendly, but not really. Believe me I can keep going on and on about this place and I don't know why people are giving it good reviews. The majority of other families we spoke to. We're also very unhappy. Just warning stay away from any Ventus el cid hotels. read more

This review is for Ventus Ha' (the newer sister resort across the street). Doesn't seem like Ventus Ha' has its own Yelp page yet. We stayed here in January 2022. ---------- My husband and I stayed at this resort for 10 nights and overall it was a pleasant experience. Would I come back though? Probably not. The good: -Ventus Ha' is nice and new since it has only been open for a month when we stayed! -Staying here also means access to Ventus and El Cid across the street. This means lots of access to various dining locations, bars, pools, etc. -Relative to 4 other all-inclusive resorts I've stayed in, the food quality was on the better end (minus room service, which was bad). -Most service employees were friendly. No issues with them. -They have nightly events, which was fun for adults and kids. -A'akat had the best food. Other guests said the same to us during conversations. The bad: -No free wifi and paid wifi is bad. -Very loud in the mornings (employees talking right outside, maid service above seemed to move furniture around, etc.). -Bed wasn't the best. Maybe because they're new but the pillows were all way too high/firm. Developed neck/back pains from them and opted to sleep without a pillow on some nights. -The dinner reservation system is awful. Almost all places require dinner reservations, which kind of defeats the purpose of an easy all-inclusive resort. They also only allow you to make reservations for up to 2 days (concierge opens at 7am for reservations). This was annoying but we did it. The awful part was when they screwed up our reservations not once but TWICE. The first time, they had us reserved at the wrong restaurant. No one apologized, no one admitted fault, they just said nothing could be done. We sucked it up and went to the other restaurant. Because of the screw up, we basically called every morning to confirm the reservations they had for us on file. When this happened a second time (after we confirmed just the morning of), we were just so over this place. This time, they didn't have any reservation for us haha. What a joke of a reservation system. Manager and concierge did not apologize and did not admit fault. All they did was offer other restaurants open. I kept asking what went wrong and how this happened two times to us and they just ignored the question and kept saying "This is open and you can eat there." Not what I asked for. I just want answers or a simple apology. If I'm going to wake up at 7am daily to make reservations and confirm them the morning of, I expect to eat at the restaurant I wanted to eat at. It's ridiculous no one apologizes. My advice to future guests: DO NOT call to make reservations. Go to concierge in person and ask for the official receipt print out, then make sure your room number, restaurant & time are correct on that print out because trust me, they will screw it up. After the second time, we asked them to print out all our reservations for the next 2 days and they were both wrong haha. We also had "double-books" at different places, which I can safely assume was someone else's reservation they screwed up and added to our room #. I understand human error but how lax they are about making mistakes is ridiculous. If you want to spend your vacation figuring out reservations (I swear with all the issues, this drained like 3 hours), then this resort is for you. We have seen other guests arguing in person with concierge as well. I do think there are better resorts that have better systems in place. At this price tag, I'm definitely expecting more. I've had better and do not plan on returning solely because of what a hassle the whole dinner reservations process was. If someone actually took responsibility and/or apologized for their team, I would've been more accepting but these issues just ruined the whole vibe of our trip. And honestly, even calling at 7am, you're on hold for a long time and are only given options of eating at 5pm or 9pm haha. Joke. Another review on Ventus stated: "If things go wrong, don't expect too much." Truth. read more

I stayed at Ventus for 5 nights and had an amazing time with my family! The hospitality and customer service are A+! The only feedback i would suggest to the hotel would be to provide snacks and or food in the pool areas. There would be times where we would spend hours at the pool drinking and having a good time but we would crave a snack and we were told they could not provide food by the pool areas. I would highly recommend this resort to anyone looking to visit Cancun! read more

This is by far the worst all inclusive five star resort I've ever been to. The food is subpar, the sit down restaurants are all booked out so you can't actually go and eat there. Your only option is the food court which is worse than your mall food court. The food is awful enough that we had to step out to get decent food even after paying the all inclusive premium. Room service food is terrible. Nothing that we ate ever came fresh, or even reheated. It all tasted and looked like it had been sitting under a hot lamp for a few hours and desserts tasted like they were a few days old. read more

Overview I really wanted to love Ventus; good food, creative spa treatments, and even great excursion gifts from the timeshare presentation could not make up for the service issues. I do not reccomend this resort to a seasoned all-inclusive traveller. Room Nice studio with comfy bed. Take advantsge of the aromaterpahy and pillow menu. The robes were too small for us. There.werr ample towels. Water pressure was good in showers. It took some time for water to get hot. Beach/pool Unfortunately, the sea water was brown and full of seaweed. Nice jacuzzis scattered around property. The pools were lovely. The adults area was a nice touch except when the adults bring their children into the area. Spa At the spa, the two women managing the front desk initially would not acknoweldge us. One of the staff had a screaming toddler with her so it was difficult to schedule appointments and ask questions because her daughter would scream even louder. The woman made sure to tell us if we need more pressue we needed to pay for another type of massage. We never asked about pressure or cost, so it was very akward moment. When we finally booked the appointment , we had a wonderful experience with a massage on the beach; our therapists were lovely. The 50 minute hydrotherapy is great and is included in most treatments -- that is why the prices may seem a little higher. So don't be discouraged by the price. Restsurants We had very nice wait staff at the seafood restaurant and alcazar. The Mercado de Dolores was awesome. The French restaurant hostess was clearly upset with us for asking for a table closer to the window. She did not bother to hide her frustration. The waiter at the italian restaurant was clearly very disappointed when we orded the house wine and not from the wine list. Sigh. Housekeeping and guest service Housekeeping would come twice a day at first, then but by day three we had to ask if someone was coming. Rides would not show up, and other requested services would not arrive. Sometimes it took two or three calls for service requests. Yesterday we asked several times to restock our fridge with water and soda because we had nothing. It took seven hours for two orange sodas to appear. Another example , before we left for the pool, we were told to put our leftover room service tray in the hall for someone to pick it up right away. two hours later when we retutned the food was on the walls, the door and across the floor; clearly animals had been there enjoying the leftovers. We called again and no one arrived. My BF cleaned up the mess (guac, refried beans, burrito, lettuce.. A mess!!) Frustrated, I walked to the front desk to tell the MOD what happened and our frustration. He said he would send someone. I asked why when we had to do it. And this was not right. My Bf shouldn't have to clean this up and we shoudn't have to keep begging your teams for service. Again the manager offered no resolution or apology. So i asked for a discount on BF's upcoming spa treatment since he had to clean. He said the spa is diferrent and shrugged. Again, nothing was offerred to help rectify the situation. In fact, I was scolded and told not to leave food outside. I said again we followed the directions on the card that came with the tray and by your front desk agents. Anyhow if things go wrong here, don't expect too much. Accept it for what it is and make the most it. It's not worth it to complain. I would not reccomend this resort to seasoned all-inclusve vacationers. read more

The staff is amazing and attentive. Adrian, Erik, Oscar, Anderson, Luis, Willy- you guys rock! The staff works tirelessly. The place is spotless and beautiful. However, getting into 1 of only 4 restaurants was frustrating. (And they weren't ever full but completely booked? Very confusing.) The "Market" is buffet style and good, but very little good ole American food. Pool is freezing. There really is no beach. The water is not what you're expecting and wouldn't actually get in. You can walk south on the beach 2-3 resorts down and have a beautiful beach and water. And it's $180 for six of us to go to Playa del Carmen or Cancun. Caution: if you're in a room with a connecting door make sure people can't get in. Our friends had someone walk into their room at 2:00 am from the connecting suite. They locked it again and the next day it was unlocked. They were told that the families cards were reset and would not be able to get in their room. They decided to ask the family. Guess what? They were still able to get in. Management did move them after our friends insisted they be moved. We will not be back. read more

We traveled to Mexico two years ago and stayed at Marina El Cid and loved it - so it made perfect sense to travel there again and stay at the newer part, Ventus at Marina El Cid. We really enjoyed the expanded facility, from the addition of two pools, more dining choices, and the Platinum Club upgrade. The French restaurant was our favorite with the Italian close behind. The food court and Aromas coffee bar made getting lunch, sweet treats, and coffee super easy. Nightly entertainment was also an added plus. A BIG SHOUT OUT to our butler, Hector. Can't say enough wonderful things about him...he was absolutely wonderful and took care of us so well. In fact, all the resort employees were friendly and extremely helpful. Probably the best part of both trips was our private dinner on the beach celebrating our anniversary. This does cost extra, but we think it's well worth it. The grounds are beautiful (minus the sea grass issue....but they worked non-stop to keep up with it the best they could - it is not their fault!). We had brief moments where you could smell it a tad bit, but for the most part of our week there it wasn't noticeable. We would suggest upgrading to the Platinum Club for the extra perks. The marina has several excursion options if you want to stay in the area (we went on a catamaran ride one morning) - or there are people on-site to help you plan activities off-site. In the morning, take advantage of the breakfast buffet and have an omlet made to your specifications (we felt it was better than some of the pre-made buffet items). read more

The resort is absolutely gorgeous but the service is horrible. Dinner is made by reservation only and most of the restaurants are consistently sold out. Porter driven golf carts are offered to help guests navigate between the sister properties, however the two times we used the carts we had to wait well over 30 minutes and had to call multiple times before the cart showed up. We took the bicycle tour and the bikes were rusty and the vests were ripped and in lousy condition. We were provided an opportunity to pay an upgraded room fee for a beach view. However the upgraded rooms were next to a swamp area which had a horrible smell of raw sewage making it unpleasurable to spend time on the balcony. The cleaning crew was slow to pick up food trays left outside by hotel guests and we were met by a family of five raccoons on our way to our room one evening. Room service consistently took one hour to arrive and food was always cold. It's unfortunate that such a lovely property is so poorly managed. read more

I'm a very critical person and proud. I give the Ventus at marina el cid 5 stars. The resort is clean and impeccably maintained. The associates at the resort are VERY professional. I haves stayed all over (internationally and stateside) mansions and regular hotels & resorts. This is a good place for singles and families- young & old. If you go all inclusive the variety of food and juices are endless. Coffees and pastry shop, juice bar, breakfast house you name it. Get a map of the resort at check in. There are family shows in the convention center at pm time. - and they are worth it Will come back-- read more

The christmas carols from 9 AM until 11 PM are unbearable, in addition to that there are people all over trying to sell tours, massages, and other activities. It is impossible to rest in this hotel given the amount of noise all over. read more